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Assessing Our Department: Looking Ahead to 2023

January 11, 2023
  • 00:00Um, so just again just to welcome you all
  • 00:02to the first of our Grand Ramsey routes
  • 00:04or 2023 and please do look out for emails
  • 00:07from Krista about our upcoming events.
  • 00:09Please reach out to Rosemary for them if
  • 00:11you want to meet with any of our speakers.
  • 00:14We're welcoming Dr.
  • 00:15Fred Schick next week and we'll
  • 00:17be visiting us from UW.
  • 00:18And of course we have doctor Stephanie
  • 00:21Gilson and Doctor Asad Omar and
  • 00:24rounding off our January series.
  • 00:26And so please do also send us any
  • 00:28suggestions that you have for grand rounds.
  • 00:30Our committee will be meeting
  • 00:32in around 2 weeks,
  • 00:32so if you do have any names or suggestions,
  • 00:34send them to me or send them to Rosemary and
  • 00:37we'd be delighted to add them to the program.
  • 00:39So without any further ado,
  • 00:40please welcome Doctor Linda Mays.
  • 00:44Right. Instead of the quick.
  • 00:49Welcome everyone. Microphone.
  • 00:54Now it's the microphone working.
  • 00:55It is great. Well, welcome everybody.
  • 00:58I'm so glad it's so good to see you.
  • 01:01Turn this on too.
  • 01:02There's too many buttons to turn on here.
  • 01:06So very good to see you, everyone.
  • 01:08I'm really welcome you
  • 01:09back from the holidays.
  • 01:11I hope you had an incredibly restful time.
  • 01:14The holidays are very much
  • 01:16for rest and relaxation.
  • 01:18I hope you weren't caught in
  • 01:20those terrible travel snarls.
  • 01:21I have to admit that I thought about
  • 01:23so many of you and hoping that you
  • 01:25weren't in those Southwest lines
  • 01:27that I was seeing on the news or
  • 01:29looking for your luggage somewhere,
  • 01:30but that you also had a time for
  • 01:33reunion with family and friends.
  • 01:35That's truly what the holidays are about.
  • 01:37And really much about reflection.
  • 01:40I wanted actually this we we have
  • 01:42actually if you haven't noticed we
  • 01:43actually have two opening department
  • 01:45talks we have one at the opening
  • 01:47of the academic year and one at
  • 01:49the opening of the calendar year.
  • 01:50But this particular one I think
  • 01:53is very much about reflection and
  • 01:55wanting to think with you about
  • 01:58whether you observe the holidays,
  • 02:00whatever you observe,
  • 02:01to actually think about this
  • 02:03metaphor of the winter solstice
  • 02:05because on December 21st was the
  • 02:07longest day of the year.
  • 02:09And you may not have been counting,
  • 02:10but I hope you've been noticing
  • 02:12that since December 21st,
  • 02:13we've gained a minute every day of light.
  • 02:17So it is the interface of light and darkness,
  • 02:20and there are many ways that people celebrate
  • 02:23the winter solstice about exactly that.
  • 02:25But the balance of light and darkness,
  • 02:28there's a lot going on as a
  • 02:31backdrop for our department,
  • 02:33a backdrop in our society and culture.
  • 02:36But I do hope we actually will also take the.
  • 02:39Embedded metaphor of Steinbeck's
  • 02:41quote that what good is the worth
  • 02:43of summer or spring or of light?
  • 02:45Let us say that without the
  • 02:48sweet cold of winter.
  • 02:50So there is a lot that's going
  • 02:51on and a lot of good things and
  • 02:54a lot of challenging things.
  • 02:56It's worth really looking back
  • 02:58or looking a bit back at 2022.
  • 03:01And so many of the things that are still
  • 03:03going on that are out of context for us,
  • 03:06the tremendous,
  • 03:07we could call it political drama,
  • 03:10political theater that even
  • 03:12was going on last week.
  • 03:14The inflation that is stressing so many
  • 03:17families that we serve and whether
  • 03:19we serve and research or clinical,
  • 03:21the increase.
  • 03:22Continued war in Ukraine.
  • 03:25And the dramatic,
  • 03:26dramatic increase in gun violence
  • 03:30impacting so many children and families.
  • 03:33I don't want to begin this talk
  • 03:35and that kind of dark way.
  • 03:37I really want you to hold the
  • 03:40dark lightness metaphor in mind.
  • 03:41But it is important that this
  • 03:43is a context for all the change
  • 03:45going on in our department,
  • 03:47in the school and in our society.
  • 03:49And I would ask the question of
  • 03:52when we really stopped counting.
  • 03:55It has been.
  • 03:56It has been 1035 days,
  • 03:59March the 12th 2020 when the pandemic began.
  • 04:04And our world's changed and yet
  • 04:06New Haven is still a hot spot.
  • 04:09There were 771 cases last week
  • 04:13in the state of Connecticut.
  • 04:15It's not quite the same as it was,
  • 04:17but COVID is still with us and there's
  • 04:20140 something patients still in
  • 04:22young New Haven Hospital with COVID.
  • 04:24So COVID is still a part of the metaphor.
  • 04:28Of our changed and changing world.
  • 04:31And our world has changed,
  • 04:32not just because we're
  • 04:34working now in a hybrid way.
  • 04:35We have people back here
  • 04:37that I keep looking back to.
  • 04:39We have people back here as well
  • 04:41as all of you here in the room.
  • 04:43It's not that we're paying attention
  • 04:45to the new variants and whether
  • 04:47we wear masks or don't mask.
  • 04:49And what environment do we wear mask in?
  • 04:52But we're also coping,
  • 04:53as I've said now on several occasions,
  • 04:55with a tremendous amount of uncertainty,
  • 04:58and we're learning how to cope
  • 04:59with that in a culture that hasn't
  • 05:02always had so much uncertainty.
  • 05:04And a theme that I'm going to
  • 05:06come back to is we're actually,
  • 05:08there's a tremendous amount of change
  • 05:10going on in academic health centers,
  • 05:12which I will come back to this because
  • 05:14this is the context in which we're working.
  • 05:17So it is a changed and changing world.
  • 05:21And it is the continued backdrop as we
  • 05:24take this moment on January the 10th,
  • 05:272023 to look ahead and we try to find
  • 05:30the needle that will navigate ourselves
  • 05:32through this thread of uncertainty.
  • 05:35So what would you say the
  • 05:37state of the department is?
  • 05:39I would say we're actually
  • 05:41doing quite well though.
  • 05:42We actually are stressed and we
  • 05:44have some challenges that I will
  • 05:46talk about and we're in the midst
  • 05:48of tremendous amount of change.
  • 05:50And I picked the graphic of change
  • 05:53versus chance quite intentionally.
  • 05:55Because it was on March 12th,
  • 05:572020 that we were presented with a
  • 05:59chance that we didn't anticipate,
  • 06:02but we have adapted to it and
  • 06:03we are adapting to it.
  • 06:04But it has brought a tremendous amount of
  • 06:07change that we are still in the middle of.
  • 06:09And as usual,
  • 06:10I will talk about a lot of some of the
  • 06:13watts of what's happened in the department,
  • 06:15but also a lot of the how,
  • 06:18how are we going to get forward?
  • 06:20What are the changes we're
  • 06:21going to continue to be making?
  • 06:23How are we thinking about?
  • 06:25Just as one caveat.
  • 06:27I intend the slides that you will see.
  • 06:30I actually also intend them
  • 06:32as a reference point for you.
  • 06:34So some of them will have more
  • 06:36information than I will go over.
  • 06:38I want you to be able to go back to
  • 06:40them and ask a question what about X
  • 06:42and go back and look at the slides.
  • 06:45So they've been created some of
  • 06:47them with that purpose in mind.
  • 06:49I also want to remind you again
  • 06:51that we actually did an opening
  • 06:53talk in September 2022 and set a
  • 06:55number of goals for these areas.
  • 06:58And I'm going to go back to some of
  • 07:00those goals and ask the question,
  • 07:02have we met them or where are we in those
  • 07:05goals? Because we're also in a climate
  • 07:07and I and A priority of holding ourselves
  • 07:10accountable to the goals that we set.
  • 07:14And then to remind you of our we also set
  • 07:16a theme for this academic year in 2022,
  • 07:19which was generativity and grace.
  • 07:21And I will come back to
  • 07:23that theme throughout,
  • 07:24but also at the very end with the quote.
  • 07:27The world is not ours.
  • 07:28The Earth is not ours.
  • 07:30It's a treasure we hold and
  • 07:32trust for future generations and
  • 07:34maybe be worthy of that trust.
  • 07:36So that is a theme that will come back to us.
  • 07:39With that in mind,
  • 07:40here are the areas that I want to cover.
  • 07:43I want to do a few departments snapshots,
  • 07:46kind of traditional,
  • 07:47a few things that I think it's worth
  • 07:50covering every year so that you get
  • 07:53a sense of the kind of fundamentally
  • 07:56basic data about the department.
  • 07:58I want to offer you a strategic
  • 08:00reframe about how we present ourselves
  • 08:02and how we present the work we do.
  • 08:05We're a tremendously complex department,
  • 08:08and there's multiple ways of presenting,
  • 08:10so I'm going to offer you an idea.
  • 08:13The second,
  • 08:13the third is to follow up on some of
  • 08:16those goals we set in September 22 and 22.
  • 08:19And then for the last part of the talk
  • 08:22I'm going to talk about working with
  • 08:24systems and thinking systemically.
  • 08:27We tend to think departmentally.
  • 08:29But I want us to also be thinking where
  • 08:32do we fit in the system and how does
  • 08:34should that be changing our thinking?
  • 08:37I want to bring you into the little
  • 08:39graphic I showed you earlier about
  • 08:41how medical centers are changing,
  • 08:42then how that impacts our clinical mission,
  • 08:45and then return to generativity and grace.
  • 08:49Glad to see people coming in
  • 08:51and people coming on.
  • 08:53So.
  • 08:55Importantly, this is one of those
  • 08:56slides which I give you for information,
  • 08:59not for reading.
  • 09:00And I'm going to give you,
  • 09:02I'm going to tell you what the
  • 09:04three key points on this and
  • 09:05then when we post the slides,
  • 09:06when Christa points the post them online,
  • 09:09you'll be able to go and
  • 09:11look at the actual details.
  • 09:13But the key points are.
  • 09:15That as a community we're growing.
  • 09:17We're now 531 people in this community.
  • 09:21That does not include the secondary
  • 09:23faculty appointed in other departments.
  • 09:25Primarily we are 531.
  • 09:27Our faculty has grown to 187,
  • 09:31which is pretty dramatic.
  • 09:34Our latter faculty up here at 70,
  • 09:37we were just a few years ago, 43,
  • 09:39so we have grown dramatically.
  • 09:42And if you look down at the
  • 09:44racial and gender distribution,
  • 09:46we're getting better, we're getting better,
  • 09:48but we still have a lot more work to do.
  • 09:51This is a slide that you will
  • 09:53want to go back to.
  • 09:55But I want to actually take a little bit
  • 09:57of a deeper look at the promotion progress,
  • 10:00and this takes that 70 ladder
  • 10:02faculty and splits them up.
  • 10:04And as you see,
  • 10:05we're still a little top heavy.
  • 10:08You actually should be kind
  • 10:09of decreasing as you go up.
  • 10:12So we still have a few more professors,
  • 10:14we should have more associate professors.
  • 10:16And so we begin to attend.
  • 10:18We need to attend to the
  • 10:21developmental progression here.
  • 10:22If we actually look at the
  • 10:25associate research scientist ranks,
  • 10:26once again we need to be attending
  • 10:29to moving more ARS folks up and to
  • 10:32this research scientist and the
  • 10:33senior research scientist rank.
  • 10:36It's work that's going going
  • 10:37and we've been doing it,
  • 10:38but we need to do more.
  • 10:41And then finally,
  • 10:42one that you've heard me talk
  • 10:44about so many times with our
  • 10:46masters level clinicians as we
  • 10:47need to be able to attend to,
  • 10:49how do our masters level clinician
  • 10:52progress beyond assistance professors
  • 10:54to give them a trajectory and a
  • 10:57progression reflective of the clinical
  • 11:00sophistication that they present.
  • 11:02The other snapshot is to look
  • 11:04at our department finances.
  • 11:06And we've actually grown in that way too.
  • 11:08We have a 52.1 million now
  • 11:10revenue for the total department.
  • 11:13You will also notice that our
  • 11:15expenditures go a little bit
  • 11:16more we spend beyond our means.
  • 11:18That reflects actually the clinical practice,
  • 11:21which I will talk in more detail about,
  • 11:23but I want to call your attention
  • 11:25to a few details.
  • 11:27Our direct expenditures on grants and
  • 11:29contracts not including the INDIRECTS
  • 11:32is over half of our clinical revenue.
  • 11:34This 28 little over 28 million.
  • 11:37We have 161 active grants.
  • 11:41That's in grants and contracts.
  • 11:43That's actually quite extraordinary.
  • 11:45We have 161 and this is the number of
  • 11:49grants that went in actually just last year.
  • 11:51So we have a lot of grants.
  • 11:54I also want to call your attention
  • 11:55to this is just fee for service
  • 11:57billing that we bill 12.5 million,
  • 12:01but look at the difference
  • 12:03in what we collect.
  • 12:05And that reflects the structural
  • 12:08built in reissues around
  • 12:10reimbursement for behavioral health.
  • 12:13We bill what it is worth.
  • 12:16We build what we should be getting.
  • 12:18But this is what we collect and
  • 12:20you can see that just small detail
  • 12:22that our inpatient unit does a
  • 12:24little bit better on collections
  • 12:26a little bit but not much we bill,
  • 12:28but we don't get what we should
  • 12:32be getting structural issue.
  • 12:34I want to dive just a little deeper in
  • 12:36the sources of income for the department.
  • 12:39And again,
  • 12:40this shows you that grants
  • 12:42and contracts are 50%.
  • 12:43That's really our,
  • 12:44that's our bread and butter.
  • 12:46We are, we are really strongly
  • 12:49at grants and contracts.
  • 12:50But endowments plus gifts makes up
  • 12:53nearly 20% of our total revenue.
  • 12:56This is why we spend so much
  • 12:58time in talking about linking
  • 12:59to donors and associates,
  • 13:01because this is a substantial
  • 13:03portion of supporting the department.
  • 13:06We are very different from other departments.
  • 13:08We have great relationships with donors.
  • 13:10We actually cultivate them.
  • 13:12We look for a lot of resources in that way.
  • 13:16I want to dive just a little bit
  • 13:19deeper into the clinical revenue.
  • 13:21Now what I showed you a moment
  • 13:22ago was simply
  • 13:23the fee for service revenue.
  • 13:25We have a lot of clinical
  • 13:27contracts for clinical services.
  • 13:29So our total clinical revenue is here.
  • 13:32Our personnel costs are here.
  • 13:35We have 16.2 million and total clinical
  • 13:38revenue we it cost us 15.5 and personnel.
  • 13:42The non personnel cost include IT support,
  • 13:46malpractice, etcetera.
  • 13:48And then we pay assessments on clinical
  • 13:50to back to Yale School of Medicine
  • 13:53at 2.6 and we have space cost at 2.5.
  • 13:58This leads to a shortfall of 6.5.
  • 14:03Some points to make.
  • 14:05I'm not showing you the rest of the budget,
  • 14:08which is about research and education,
  • 14:10but because we fully cover that line
  • 14:13of business by department resources,
  • 14:15fully cover it,
  • 14:16that actually makes us in
  • 14:18contrast to other departments.
  • 14:20I refer to this as the Bay of
  • 14:22Fundy phenomenon because usually
  • 14:24in other departments the clinical
  • 14:26revenue flows to support research.
  • 14:29We like the Bay of Fundy flow backwards.
  • 14:32Well,
  • 14:32actually research doesn't support clinical,
  • 14:34but our clinical doesn't support research.
  • 14:38The other point to cover is that this
  • 14:40number is 95% of our total clinical revenue.
  • 14:44Personnel are our greatest expense.
  • 14:47Makes sense.
  • 14:48Doesn't it mean behavioral health
  • 14:50is delivered by people?
  • 14:52We're not using operating rooms,
  • 14:54we're not using procedures.
  • 14:56It's delivered by people.
  • 14:58The second point,
  • 14:59excuse me,
  • 15:00second point to make is this delta is
  • 15:02covered by our colleagues in your medicine.
  • 15:06So when I talk about systems in a little bit,
  • 15:08it's very important that we're
  • 15:10a part of this system.
  • 15:12Next point to make is that these are fixed
  • 15:15costs by being members of the Yale system.
  • 15:18The assessments and the space cost are
  • 15:20fixed by being members of the Yale system.
  • 15:23And even if you took out those fixed costs,
  • 15:26there would still be a deficit.
  • 15:29That reflects the structural issues
  • 15:31that relate to the reimbursement
  • 15:33for behavioral health.
  • 15:34Why I keep hammering on that is because
  • 15:37all of you have a chance when you vote.
  • 15:40When you talk to your representatives,
  • 15:42you all have a chance to make that point.
  • 15:44It's actually really critical.
  • 15:47And we'll come back to this in a moment.
  • 15:51Remember, philanthropy is nearly 20%,
  • 15:54nearly 1/5 of our annual revenue.
  • 15:58And we had a,
  • 15:59so we worked really hard with donors.
  • 16:01We actually had a great virtual
  • 16:04Associates event in November of 2022.
  • 16:06We used a short Ted talk format so we
  • 16:09could we could highlight more people.
  • 16:11We did a research in clinical.
  • 16:13Our associates really liked
  • 16:14the blend of clinical,
  • 16:16they really liked hearing
  • 16:18from hearing the the clinical
  • 16:20stories as well as the research.
  • 16:22And then we supplemented that
  • 16:23with posters and talks that we
  • 16:25put online that gave us a whole
  • 16:27library of things that we could.
  • 16:29Continue to use for other events,
  • 16:31so thanks to everyone for doing that.
  • 16:34And we will have smaller and
  • 16:36more focused and more frequent
  • 16:37fireside chats that are focused on
  • 16:40specific topics coming up in 2023.
  • 16:45Just so you know, for 2022, we have
  • 16:48gotten 2.4 million in current use funds.
  • 16:50That means gifts that we can actually use
  • 16:54now that come to all of you as either
  • 16:57specific programs or more generally.
  • 16:59And there's a number of pending gifts that
  • 17:01are under active discussion, as listed here.
  • 17:05We're really this little graphic up
  • 17:07here is to make the point that it's not
  • 17:11just money that we're looking from,
  • 17:12from our associates.
  • 17:13They give us their time,
  • 17:15they give us a tremendous investment in time,
  • 17:17but they also connect us to networks and
  • 17:21to goods, as it shows in the graphic.
  • 17:23Just this week alone,
  • 17:25I've had two associates reach out to
  • 17:27me and say you should contact this
  • 17:29person because they're doing this and
  • 17:32venture capital and behavioral health.
  • 17:34Some of that comes about,
  • 17:36some of it doesn't,
  • 17:37but they actually make the networks for us,
  • 17:39so it's more than just their donations.
  • 17:43These are some of the areas that
  • 17:45we're actually working around raising
  • 17:47funds and stewarding the relationships
  • 17:49with our donors around.
  • 17:51Faculty recruits surround actually
  • 17:53bridging funds,
  • 17:54an innovation fund for those ideas
  • 17:57that aren't ready NIH grant ready yet,
  • 18:00but they just need a little funding
  • 18:02to start it.
  • 18:03We're working with Pediatrics around a
  • 18:05child health, not child mental health,
  • 18:07but child health more generally,
  • 18:09a collaborative venture and also how
  • 18:12to sustain our clinical practice.
  • 18:15And while we always look for endowment
  • 18:17funds that will go through perpetuity
  • 18:19that you know well past any of us,
  • 18:21those funds will still be yielding.
  • 18:23We also always need gifts that are flexible,
  • 18:26that we can use now to meet the
  • 18:28need that there is that we have.
  • 18:33So now let me go to this reframe
  • 18:35that I want to thank with you about.
  • 18:39And I'm going to present an idea,
  • 18:41I hope that if the idea will be planted
  • 18:44and then you can go and look at the slides
  • 18:47again and and send thoughts or maybe
  • 18:49volunteer because I will call for volunteers.
  • 18:51But how in the world do we present ourselves?
  • 18:55So how do we actually actually capture the
  • 18:58complexity and synergy across our missions?
  • 19:02We, like any other department
  • 19:03in the School of Medicine,
  • 19:05have the traditional missions.
  • 19:07We have research, we have clinical,
  • 19:09we have teaching,
  • 19:10and we add policy to ours.
  • 19:13In 2019, we rebranded ourselves with
  • 19:16a new tagline of where Discovery
  • 19:18inspires care as a way of presenting the
  • 19:21relationship between research and clinical,
  • 19:24between education.
  • 19:25All of those things was intent intended
  • 19:29to be captured in those four words.
  • 19:32We think of ourselves as developmental
  • 19:34science and child mental health,
  • 19:35and we often present it where we have
  • 19:39developmental research here at the
  • 19:41core and things flowing out from it.
  • 19:43Another way we present it is a Union.
  • 19:46A union around the child and family,
  • 19:48the kind of patient centered perspective.
  • 19:51And putting these kind of the four
  • 19:53missions around that and say that
  • 19:56we're helping children and families
  • 19:58thrive from generation to generation
  • 20:00with a special focus on excellence,
  • 20:03that's another one.
  • 20:051/3 way we present ourselves is around
  • 20:08these particular things that we value highly.
  • 20:11We value being a developmental science hub,
  • 20:14so we talk about developmental neuroscience,
  • 20:16we talk about neuro epigenetics.
  • 20:19We talk about translation,
  • 20:20how our clinical work is informed
  • 20:23by our research.
  • 20:25We say that we're multidisciplinary,
  • 20:26which we are indeed are.
  • 20:27By the way, there's about 20 different
  • 20:30disciplines represented in this department.
  • 20:31Makes us probably the most
  • 20:34diverse discipline.
  • 20:35If the word Disciplinarity is a word,
  • 20:37it makes us the most diverse.
  • 20:40We talk about multiple generations
  • 20:43that we actually work across
  • 20:45generations clinically and research,
  • 20:47and we talk about Community implementation.
  • 20:50So those are all the ways that we frame.
  • 20:53But I want to suggest another frame.
  • 20:56And I want to suggest that maybe we
  • 20:59strategically refrain thematically.
  • 21:01So that we have work in neurodevelopment
  • 21:05and neurodevelopmental disorders.
  • 21:06We have work and movement
  • 21:08regulation and disorders,
  • 21:09mood and emotion regulation,
  • 21:11HealthEquity, trauma and stress.
  • 21:14And then if you frame it thematically,
  • 21:16then these missions,
  • 21:18and I'll show you an example.
  • 21:20These missions are embedded in each theme.
  • 21:24And then across that are the various other
  • 21:26ways that we'd like to describe ourselves,
  • 21:28which are indeed true the intragenerational,
  • 21:31the normative development,
  • 21:33community implementation,
  • 21:34translational, multidisciplinary.
  • 21:35So I'm just going to pick
  • 21:38one because I I mean,
  • 21:40I'm presenting this as an idea.
  • 21:42I'm just going to pick one and
  • 21:44show you how I think it works.
  • 21:46So if you take just trauma and
  • 21:48stress and you just think about it
  • 21:50and I'm sure this is not complete.
  • 21:53But you think about everything
  • 21:55in the center that touches
  • 21:57trauma and stress from
  • 21:58across all the missions.
  • 22:00So we have the Steven and colleagues Group
  • 22:03Center for traumatic stress and recovery.
  • 22:06We have kierans, health omics,
  • 22:09the fathers for change with Carla
  • 22:11before and after baby life, Helena,
  • 22:13the eye caps and the family based recovery.
  • 22:16You go over to education and you see
  • 22:18how much of our educational efforts are
  • 22:21indeed focused on this particular theme.
  • 22:24And go to clinical and see how
  • 22:26much evidence based work we're
  • 22:28doing in this particular theme.
  • 22:30And in policy, indeed,
  • 22:31actually we have, even though we,
  • 22:33if you were just to look
  • 22:35at our policy as a group,
  • 22:37you might not actually see how much
  • 22:40policy work we're actually doing that is
  • 22:43related thematically to this particular area.
  • 22:46Excuse me.
  • 22:47And then you can actually put these
  • 22:50same kinds of community etcetera.
  • 22:52Around this because there's
  • 22:54examples of that all within it.
  • 22:56Ioffer it as an example.
  • 22:58I don't offer it as I we should do this.
  • 23:00But ioffer it as an example and ask you
  • 23:03the question is that does it have utility?
  • 23:07Are there other ways to conceptualize
  • 23:09our work that better reflects the
  • 23:11integration across our mission areas?
  • 23:13Rather than talking about
  • 23:14our separate missions,
  • 23:15are there other ways to represent
  • 23:17us so that we actually show how
  • 23:20synergistic our missions are?
  • 23:22What are the gaps?
  • 23:23I would suggest it's a way of
  • 23:26actually identifying the gaps better.
  • 23:29What does it not capture?
  • 23:31Should there be other areas?
  • 23:33And are there any volunteers?
  • 23:34And you don't need to raise
  • 23:35your hand right now,
  • 23:36but are there any volunteers for
  • 23:38wanting to think about either
  • 23:40this way or other ways to better
  • 23:43capture the complexity and the
  • 23:45synergies of this department,
  • 23:47which then allow us to
  • 23:49better identify the gaps?
  • 23:53So then I want to follow up on some
  • 23:55goals that we set in September,
  • 23:57because it's really important if you're
  • 23:59going to set goals to say did we meet the
  • 24:02goals or are we meeting the goals and
  • 24:05that is this this theme of accountability.
  • 24:09So to the first one, as you know,
  • 24:12climate and culture is incredibly important.
  • 24:14It is a high priority area.
  • 24:17Our community has taken a we
  • 24:19we've been stressed with COVID,
  • 24:21we're coming back,
  • 24:22but we've been stressed.
  • 24:24And so we really want to have this be a
  • 24:26community that everyone feels welcome,
  • 24:29respected and that they have
  • 24:31a contribution in.
  • 24:33So some of the very concrete
  • 24:35areas that Tara and the many,
  • 24:37many people working with Tara have made
  • 24:40as goals as one is about mentoring.
  • 24:43And there is a survey underway or
  • 24:45gone out that I hope everyone will
  • 24:47respond to about not only what kind of
  • 24:50mentoring would you like to receive,
  • 24:52but what kind of mentoring would
  • 24:53you like to give.
  • 24:55And notice we put this under
  • 24:56culture and climate.
  • 24:57We'll come back to it and research.
  • 25:00Onboarding is another how do we make
  • 25:02people not only feel welcome in the
  • 25:04department, but no know what to do?
  • 25:07And also,
  • 25:07when we're trying to search for people,
  • 25:10how do we actually have those
  • 25:12searches be very open and without
  • 25:14as much as we can without bias?
  • 25:17So we've done a great deal of
  • 25:19refining the search process,
  • 25:20have bias training now and we have
  • 25:22onboarding that's ready for implementation.
  • 25:25So great progress since September.
  • 25:29Accountability, including annual assessments.
  • 25:31We've done the annual faculty reviews a lot,
  • 25:36but how can we make that more broad?
  • 25:38We're doing it even now,
  • 25:39as I'm showing you where we're
  • 25:41meeting some of the goals,
  • 25:42but that's in progress.
  • 25:45Ongoing workshops.
  • 25:45We have workshops now scheduled for
  • 25:48about leadership that are scheduled
  • 25:50now again for the winter and spring.
  • 25:52And I hope you've seen some of
  • 25:54the announcements,
  • 25:55but we will continue to have
  • 25:57workshops around building community,
  • 25:59around leadership and around this theme
  • 26:02on diversity, equity and inclusion.
  • 26:05Building the pipeline is one
  • 26:07that we will never end.
  • 26:09But we need to be intentional about it.
  • 26:11And so I print it as ongoing.
  • 26:13But we need to be intentional about
  • 26:15how do we create a diverse pipeline,
  • 26:17fellows, trainees, faculty.
  • 26:19And then the community engagement input,
  • 26:23the Viola Bernard Award is
  • 26:25a great example of this.
  • 26:27And in September said that
  • 26:29we would announce it soon.
  • 26:31You probably saw the announcement,
  • 26:33but just to remind you that we
  • 26:35actually have two awardees.
  • 26:37So the first inaugural Viola Bernard Award,
  • 26:40Carla Marron doing work on a novel
  • 26:43digital intervention for Latinx mothers,
  • 26:45but using design justice principles.
  • 26:48So that gets her in the community.
  • 26:50And Dakota Becker doing work on
  • 26:53grief sensitive consultation again,
  • 26:55designing it with colleagues
  • 26:57from the community.
  • 26:59So this these are examples of the
  • 27:01progress on the goals for DEI.
  • 27:04For research.
  • 27:05Very grateful to everyone
  • 27:07helping Tom on this,
  • 27:09but several of the goals we set
  • 27:12were bringing researchers together
  • 27:13to talk about shared goals.
  • 27:15That's now actively happening.
  • 27:17Tom's regular research
  • 27:19internal communication.
  • 27:21The regular research and progress sessions,
  • 27:23I would encourage you to come to those,
  • 27:25encourage your fellows to come.
  • 27:26They're great.
  • 27:27The cross talk sessions and faculty meetings,
  • 27:30we just had a great one last week
  • 27:33with Emily Olson will continue
  • 27:35to have those really encouraging
  • 27:38research and clinical interface
  • 27:40and then sharing common resources.
  • 27:42Tom and Young son are working now
  • 27:44on how we can actually have a
  • 27:47common resource for recruiting and
  • 27:48to all clinical studies that is a
  • 27:51common resource and share subjects
  • 27:53and share that recruiting process.
  • 27:55So that excuse me not each lab
  • 27:57is not trying to recruit.
  • 27:59For themselves, but we're actually sharing,
  • 28:02so stay tuned.
  • 28:03But Tom and Young son are
  • 28:05are moving that forward.
  • 28:06We've clarified some guidelines
  • 28:08for space allocation.
  • 28:10This is my way of driving
  • 28:11you to the intranet.
  • 28:12Those are on the intranet.
  • 28:15And then we have in progress
  • 28:18developing guidelines for OK awards
  • 28:20and the survey that I mentioned
  • 28:22earlier under Community and
  • 28:24culture is also about research.
  • 28:29Education and professional development.
  • 28:31These are all in progress,
  • 28:33but a point to actually really emphasize.
  • 28:36Is that we need to actually develop
  • 28:39and integrated child and family
  • 28:41behavioral health professional
  • 28:43training from multiple perspectives.
  • 28:45We have implemented with
  • 28:46our colleagues in Yale,
  • 28:48New Haven and in Pediatrics
  • 28:50of training for pediatricians
  • 28:52and basic behavioral health.
  • 28:54Trying to work on the pipeline
  • 28:56that I'll talk about in a minute.
  • 28:58Ongoing is a certificate program
  • 29:01in child and family behavioral
  • 29:03health policy in collaboration
  • 29:05with other policy groups at Yale.
  • 29:07And we need,
  • 29:08as we as we are starting to do,
  • 29:10to reinvigorate consultative relationships
  • 29:12with schools and other community
  • 29:15organizations because we do a lot of
  • 29:17clinical work in relation to schools.
  • 29:19But how do we make that then an education
  • 29:21and professional development effort?
  • 29:25I think the most important is them.
  • 29:27Where we still need to make some progress is
  • 29:30creating a professional development brand.
  • 29:32So that when you come to the
  • 29:33child Study Center for a training,
  • 29:35whether it's an autism,
  • 29:36whether it's anxiety,
  • 29:37whatever the theme is that you
  • 29:39know what you're getting,
  • 29:41that we have a consistent brand across
  • 29:43that we have a series of short courses,
  • 29:45maybe their research updates,
  • 29:47whatever they are, but we have a consistent
  • 29:51professional development reach out.
  • 29:53And this third one is really important
  • 29:55to me is that we need to attend to
  • 29:58and improve the educational climate
  • 30:00for all of our training programs.
  • 30:02As I will talk about in a minute,
  • 30:04there's been tremendous clinical demand
  • 30:07in our for all of us, for everyone.
  • 30:09But I want to be really sure that in
  • 30:13our training programs that that clinical
  • 30:15demand doesn't swamp and over shadow
  • 30:18the education and the educational purpose.
  • 30:21So we need to attend to that is how even
  • 30:24with all the clinical work before us,
  • 30:27how do we ensure that all of the
  • 30:29you here for training are getting
  • 30:32that educational experience.
  • 30:34And then rebuild.
  • 30:35And I really do mean rebuild.
  • 30:39A learning community because we've had the
  • 30:41impact of the pandemic that has separated us.
  • 30:44Even by virtue of the fact that we are,
  • 30:46some of us are here,
  • 30:48and I'm very grateful for the number
  • 30:49of people sitting in the room,
  • 30:51but equally grateful for
  • 30:52the number of people online,
  • 30:54we actually are still learning how
  • 30:56to work in a hybrid way and how
  • 31:00to rebuild a learning community.
  • 31:02Our communication, Krista,
  • 31:04continues to unite us just remarkably.
  • 31:07And there's many things on here
  • 31:09that I hope you all have noticed.
  • 31:11I hope you are reading them.
  • 31:12I hope they open rate keeps going up.
  • 31:14But the one I really wanted to
  • 31:17note is that just today,
  • 31:18just literally this morning,
  • 31:20Krista sent out the newest issue of
  • 31:23why CSC Connections which you can think
  • 31:25of is our new and updated annual report.
  • 31:28It's beautiful. Go read it.
  • 31:30It's far better than any state
  • 31:32of the department. Trust me.
  • 31:34Really. Really.
  • 31:35So go read it and and you'll see.
  • 31:37And then you see some of the other
  • 31:39things that are ongoing.
  • 31:42I want to spend actually.
  • 31:45The rest of the time.
  • 31:47Focusing on our clinical practice.
  • 31:49Because it is a significant
  • 31:51piece of work for us.
  • 31:53It is what fuels so much of our efforts.
  • 31:56And we actually have a ongoing,
  • 31:59we actually have a continuum of care.
  • 32:02We don't always talk about it that way.
  • 32:04We talk about outpatient over here,
  • 32:06hospital over here.
  • 32:07We don't always talk about it.
  • 32:09The continuum of care that we have
  • 32:11that goes from our inpatient unit,
  • 32:13our CL, we're embedding
  • 32:15clinicians and Pediatrics now.
  • 32:18We're embedding them in primary care.
  • 32:20We have access mental health,
  • 32:22which reaches out to pediatricians.
  • 32:25We have our outpatient behavioral health.
  • 32:27Services, icaps in home,
  • 32:28our day hospital, emergency department.
  • 32:31You can think of this as
  • 32:32actually a continuum of care,
  • 32:34multiple levels of care that we provide.
  • 32:38How do we make this actually
  • 32:40more clear to people,
  • 32:41especially our legislatures?
  • 32:42But that's another point.
  • 32:44How do we make,
  • 32:45but also how do we begin to think
  • 32:48about the better integration
  • 32:50across these levels of care?
  • 32:52I've shown this slide a number
  • 32:54of times and so I I hope that
  • 32:56just just to remind us that in
  • 32:58our outpatient service well and
  • 33:00our overall clinical services,
  • 33:01we have outpatient Youth Services
  • 33:03as well as services for adults.
  • 33:06Those divide between treatment
  • 33:08and assessment.
  • 33:09We have a whole host now of hospital
  • 33:11based services from the Children's
  • 33:12Day Hospital to the inpatient unit,
  • 33:14the Ed CL and now increasingly
  • 33:17more and more that are PD based
  • 33:20in the pediatric department.
  • 33:22Where we're really embedding the whole
  • 33:25notion of this is improving access.
  • 33:28I want to talk about some
  • 33:30clinical highlights in 2022.
  • 33:32So with our pediatric collaborations,
  • 33:34just so you know the access
  • 33:37mental health program which is
  • 33:39allows pediatricians to call and
  • 33:41get behavioral health consults,
  • 33:42just look at the volume that should have
  • 33:46been a 0 not that far in the future.
  • 33:49But the volume of 11,000 consultations?
  • 33:54And about 2200,
  • 33:56more than 2200 unique youth served.
  • 33:59Think about that as a possibility
  • 34:01when you're doing that,
  • 34:03that actually you're preventing some
  • 34:04of those kids from coming to the Ed
  • 34:07because you're giving the pediatrician
  • 34:09some skills and some information.
  • 34:11The reach training I've already mentioned,
  • 34:13which is actually giving pediatrician
  • 34:15skills for the frontline behavioral health
  • 34:18assessment and intervention so that
  • 34:21we build again this continuum of care.
  • 34:25Some other clinical highlights to to cite.
  • 34:28Is that in collaboration with our Yale New
  • 34:31Haven colleagues just across the street,
  • 34:33we now have a grant for
  • 34:35an urgent care center,
  • 34:36which hopefully will help with
  • 34:38the emergency room challenges.
  • 34:40And we also have a grant around zero suicide,
  • 34:43that is to work on this increasing
  • 34:46issue of suicidality and adolescence
  • 34:48and to try to reduce the rate.
  • 34:51We have program growth.
  • 34:52The day hospital has now come to 350 George.
  • 34:56So now truly we actually have a synergy
  • 34:59driven by place, not just by theme.
  • 35:02And we're continuing to embed pediatric
  • 35:06psychologist and subspecialty science.
  • 35:08Another highlight is we were able to
  • 35:10address and December the salary equity
  • 35:12issues for the Masters level clinicians.
  • 35:15It was a long, long haul.
  • 35:16I'm so glad we got there.
  • 35:19It's really, really important to
  • 35:21recognize people for the work they do by
  • 35:24appropriate and equitable compensation.
  • 35:26And that we are continuing to work
  • 35:28very closely with our colleagues at
  • 35:30the state around child behavioral
  • 35:32health and collaborating with Yale's
  • 35:35Office of State and Federal Relations.
  • 35:37Just just actually 2 hours ago,
  • 35:40we were meeting with the state
  • 35:42representative who was a strong
  • 35:44supporter of child behavioral health.
  • 35:45Just in December,
  • 35:47Senator Martin Looney,
  • 35:48who is the leading Democrat of the state,
  • 35:50visited the Child Study Center,
  • 35:52the first time he had actually visited
  • 35:54Yale and the School of Medicine in many,
  • 35:57many years.
  • 35:57And he has introduced a bill as much.
  • 36:00There's much that has to happen,
  • 36:02but he's introduced a bill before the
  • 36:05state legislature about thinking about
  • 36:07a continuum of care for behavioral
  • 36:09health for children in Connecticut.
  • 36:12And cites the Child Study Center
  • 36:14as a resource for helping him
  • 36:16build that and think about that.
  • 36:18So we're doing a lot of that
  • 36:20work I hope doing.
  • 36:21I hope all of you will
  • 36:23engage with us about it.
  • 36:24And we actually will have an upcoming
  • 36:27webinar next week that they ask for
  • 36:29to inform our state colleagues.
  • 36:31But most importantly on highlights would
  • 36:33be not just this is important, yes,
  • 36:36and these are just pictures of the day.
  • 36:37Hospital just wanted you to have them.
  • 36:39But most importantly on highlights is
  • 36:42the dedication of the clinical team,
  • 36:44the families who come for our care
  • 36:46and all of you who give so much
  • 36:49service and so much time that should
  • 36:51be actually at the top of the list of
  • 36:53highlights of our clinical practice.
  • 37:03So now I want to ask the question.
  • 37:05I've been talking and we've all been
  • 37:08talking about a surge now since.
  • 37:102021 late 2020.
  • 37:11Is it really a surge or are we
  • 37:14really now in a new normal?
  • 37:16Have we really plateaued or not plateaued?
  • 37:19Have we risen up and now we're at
  • 37:21a a new higher level?
  • 37:23I want to show you some data
  • 37:25that suggests that the clinical
  • 37:27demands are at a new normal.
  • 37:29So the first is to look at our
  • 37:32inpatient from the hospital data
  • 37:34and to look at discharge trends.
  • 37:36So the red line is length of stay.
  • 37:40Average length of stay,
  • 37:41the blue line or the blue bars or discharges.
  • 37:45And if you were just to take a step back,
  • 37:48you would look and say, Oh well, the volume.
  • 37:50The volume seems to have gone down.
  • 37:52But you have to look at length of
  • 37:54stay and you see that the length
  • 37:56of stay of kids has gone up.
  • 37:59So two factors.
  • 38:00One is that we are seeing
  • 38:02increasingly ill children.
  • 38:04With greater mental health needs,
  • 38:06so they require longer service.
  • 38:08And perhaps equally important,
  • 38:10if not more important,
  • 38:12for your advocacy efforts if
  • 38:15they don't have anywhere to go.
  • 38:17The continuum of care is broken.
  • 38:19So they stay,
  • 38:20they need to stay on our hospital
  • 38:23based units longer than would even
  • 38:26be clinically perhaps indicated,
  • 38:27but they have to stay there.
  • 38:30Because the continuum?
  • 38:31There's nowhere for them to go.
  • 38:33Same for eating disorders.
  • 38:34There's no question there's been
  • 38:35a dramatic increase in eating
  • 38:37disorders in the last three years.
  • 38:39Why is another is an important question,
  • 38:42but an incredible increase
  • 38:44on doubling and tripling,
  • 38:45but also their length of stay because
  • 38:48there is nowhere for them to go.
  • 38:50So we're working with our new New
  • 38:53Haven Hospital colleagues to try
  • 38:54and stand up a unit in Bridgeport
  • 38:56so that the kids can go there.
  • 38:58But right now there's nowhere for them to go.
  • 39:00A broken continuum of care.
  • 39:03If you just look at the behavioral
  • 39:05Ed volume across the various
  • 39:07hospitals that are in the Yale
  • 39:09New Haven Health system,
  • 39:10but just focus here,
  • 39:12you see that there's actually an
  • 39:14increase in the volume of kids in the Ed.
  • 39:17Surely there's an increase in number?
  • 39:20But I want you to look at the yellow line.
  • 39:23There's a tremendous increase,
  • 39:25just a rise up and the number of hours
  • 39:29reflecting the new mount of time that
  • 39:32kids are staying in the Ed and this
  • 39:35is true across the delivery network.
  • 39:37But let me just show you in another
  • 39:39way that I showed you in September,
  • 39:41if you look at the borders here.
  • 39:43This is literally the number of kids
  • 39:46sitting in the Ed waiting for beds,
  • 39:48a broken delivery,
  • 39:50a broken continuum of care.
  • 39:52And look at this tremendous increase
  • 39:55in border hours between FY20 and FY21.
  • 39:59This is the,
  • 40:00this is the clinical issue or a
  • 40:02clinical issue that we're dealing with.
  • 40:05So you can just say the volume
  • 40:07trend for our
  • 40:08hospital based services is a 33%
  • 40:10increase in the average daily census.
  • 40:12So it's gone up.
  • 40:14But 190% increase in emergency
  • 40:18behavioral healthcare. And a 284%,
  • 40:21I didn't actually show you that graph,
  • 40:23but a 284% increase in kids coming to
  • 40:26primary care needing behavioral health.
  • 40:29But that is, I think, the new normal.
  • 40:33Our own outpatient services,
  • 40:35this actually goes from 2019
  • 40:37now through the end of December
  • 40:392022 and you can see that 2020,
  • 40:422020 to 2021 was actually or 20.
  • 40:45The year 2021 was actually where we
  • 40:49had our biggest peak and now we've
  • 40:52started slow down a bit on referrals,
  • 40:54but we are nowhere back to where we were
  • 40:57originally a new normal and these are total,
  • 41:00the total increase.
  • 41:01So it's about 102%.
  • 41:04Doubling since 2019.
  • 41:07These are just telehealth visits
  • 41:09and actually telehealth visits
  • 41:10going all the way through December.
  • 41:12You see that we're doing on average
  • 41:15about 1000 telehealth visits a month.
  • 41:18Dramatic, actually we could do
  • 41:20more if there were more people.
  • 41:22And then just to give you the numbers,
  • 41:24I said 102% increase,
  • 41:2760,000 plus visits scheduled over
  • 41:30the fiscal year, 82,000 visits,
  • 41:33video visits total since 2020.
  • 41:37And just last year alone or the last
  • 41:40fiscal year 2500 or more kids served.
  • 41:43So a tremendous increase in volume.
  • 41:47I would say our referrals are
  • 41:48at a higher baseline.
  • 41:49We're seeing an increase in anxiety,
  • 41:51depression, suicidal ideation,
  • 41:53eating disorders.
  • 41:55The greater severity requires
  • 41:57longer treatment, thus they stay.
  • 41:59There's less freedom, if you will,
  • 42:01to move people in and out.
  • 42:03There's fewer programs available in
  • 42:05the continuum and a workforce shortage
  • 42:08which just leads to a backlog system.
  • 42:11And that's what we need to be thinking about.
  • 42:13We're doing our best clinically
  • 42:14to manage that,
  • 42:15but we need to be thinking
  • 42:17about our role in the system.
  • 42:19And I want to come back
  • 42:21to the financial reality.
  • 42:23I've told you all this,
  • 42:24but I just want to reemphasize
  • 42:26the structural issue.
  • 42:28And to show you that it's
  • 42:29oftentimes an answer you here as
  • 42:31well just change the payer mix.
  • 42:33Changing the payer mix doesn't do
  • 42:35it because commercial payers are
  • 42:38just as poor on paying as Medicaid.
  • 42:40So.
  • 42:41What I would suggest is that
  • 42:43we are at a pivotal point.
  • 42:47We're at a pivotal moment.
  • 42:49We're still in a tremendous change
  • 42:51process that began in 2015 when Yale
  • 42:54Medicine asked us to restructure
  • 42:57our practice into one practice.
  • 42:59Into one integrated practice.
  • 43:02In 2019,
  • 43:03we moved into the new clinical space.
  • 43:06Sadly,
  • 43:06in March 2020 the pandemic
  • 43:08happened and all that change that
  • 43:10we were doing of bringing people
  • 43:13together and thinking together
  • 43:15actually was temporarily halted.
  • 43:17And now we need to work on finances,
  • 43:20workflow, how we integrate,
  • 43:21research and envision the
  • 43:23practice for the future.
  • 43:25We are in a tremendous change
  • 43:27process and a pivotal moment.
  • 43:30And so some questions that are
  • 43:31before us is how do we manage
  • 43:33our clinical need with the
  • 43:35clinical resources we have.
  • 43:38Are there alternative ways to
  • 43:40generate more clinical revenue?
  • 43:42Are we managing our cost effectively?
  • 43:45But those are the transactional questions.
  • 43:48The strategic questions are these.
  • 43:51What kind of size of practice
  • 43:53do we want to sustain and grow?
  • 43:56What's our unique niche
  • 43:58as a clinical service?
  • 43:59What are our metrics of excellence?
  • 44:01What do we call excellent care?
  • 44:03And how do we maximize, I would say,
  • 44:06the synergies between our clinical
  • 44:08services and our ongoing clinical
  • 44:11research programs and expertise.
  • 44:13So when I want to spend the
  • 44:15next few minutes though,
  • 44:16all those questions in mind.
  • 44:18Because I want to spend the next few minutes.
  • 44:21With this, well, I'm sorry,
  • 44:24an answer to those questions.
  • 44:25We actually have already engaged a
  • 44:28consultation about our practice with
  • 44:30Doctor Ken craft and that practice was
  • 44:33over August through through the early fall.
  • 44:36Part of the recommendation was
  • 44:37that we have four work groups.
  • 44:39I'm very grateful to those of
  • 44:41you who are working in the work
  • 44:43groups here they are defined.
  • 44:44We're on a very fast timeline
  • 44:46because we really want to get
  • 44:48ideas and start on this work and
  • 44:50you can see that the timeline.
  • 44:51Just to have a final report on these
  • 44:53and a report then to your medicine and
  • 44:56consulting with your medicine by April.
  • 44:58This is good work.
  • 45:00This is good important work that we're doing.
  • 45:04But I want to spend the last
  • 45:06bit of time on these questions.
  • 45:09What does it mean to work within
  • 45:11a system and think systemically?
  • 45:13What's happening in the Academic Medical
  • 45:16Center that's impacting us and then
  • 45:19return to our theme for the academic year?
  • 45:22So first,
  • 45:23a systemic thinking.
  • 45:25I've showed you this multiple times,
  • 45:27but let me let me walk you through it again.
  • 45:29That we work within an academic
  • 45:31medical and an academic health system.
  • 45:34Here we are.
  • 45:35And we have clinical non clinical missions
  • 45:38and our clinical mission sits within
  • 45:40the group practice of this medical school,
  • 45:42Yale Medicine and we overall sit
  • 45:44within the Yale School of Medicine
  • 45:46and the School of Medicine sits
  • 45:48within Yale University.
  • 45:49We also have collaborative relationships
  • 45:52and funding relationships and service
  • 45:55relationships with the Yale New Haven
  • 45:57Health System and the Children's Hospital.
  • 46:00So what does it mean to work within a system?
  • 46:05The cost and benefits, there's some cost.
  • 46:07The decision process is
  • 46:10multilayered and slower.
  • 46:11Inevitably.
  • 46:12There's fewer degrees of decision making.
  • 46:15We have, I showed you earlier,
  • 46:17we have assessments on our revenue.
  • 46:19We have shared space cost and the health of
  • 46:22the system has impacts the health of us.
  • 46:25It has local impact.
  • 46:28But what are the benefits?
  • 46:30Well, the benefits are we have shared
  • 46:32learning from system expertise.
  • 46:33We're not alone.
  • 46:34We're in an we're in an academic
  • 46:37Medical Center.
  • 46:38We have shared infrastructure.
  • 46:39If we had to pay for all of this,
  • 46:42it would be a challenge,
  • 46:44libraries, HR, legal support,
  • 46:46etcetera.
  • 46:47We have a much stronger negotiating
  • 46:49platform for anything that
  • 46:51we might need it from,
  • 46:52from the indirect rates with
  • 46:55the NIH to commercial payers.
  • 46:57We have a shared brand.
  • 46:58We have funding support that comes
  • 47:00from Yale Medicine and the hospital.
  • 47:02And we have the health of the system
  • 47:04has a local impact, so when the
  • 47:07health of the system is doing well.
  • 47:09It has a benefit when it's not doing so well.
  • 47:12It might have a cost.
  • 47:14So what does it mean to think this way?
  • 47:18So to think locally,
  • 47:20departmentally versus thinking systemically,
  • 47:22I would say that this is actually a
  • 47:24pretty familiar medical metaphor.
  • 47:26You can talk about a localized pneumonia or
  • 47:29you can talk about a systemic infection.
  • 47:32It's either local or it's systemic.
  • 47:34And when it's systemic,
  • 47:35everything, not just the lungs,
  • 47:38there's impacted by that infection.
  • 47:40And so we traditionally think
  • 47:42this way a goes to B.
  • 47:45Reduce cost.
  • 47:46Practice does better.
  • 47:48Doesn't work that way if you're
  • 47:50in a systems world that multiple
  • 47:52things impact each other and there
  • 47:54are very complex interactions.
  • 47:56So I would argue that while we often tend
  • 47:59to think of ourselves as a department,
  • 48:01and we are.
  • 48:03The better we understand the systems
  • 48:06we inhabit and the larger systemic
  • 48:09challenges or opportunities.
  • 48:10The better,
  • 48:11more effective our problem solving
  • 48:14and efforts to adapt will be.
  • 48:16So I'm going to, in a minute,
  • 48:17I'm going to show you how to
  • 48:19shift that to systemic questions.
  • 48:22But I also want to focus on
  • 48:24the academic health system and
  • 48:26the Academic Medical Center.
  • 48:28Remember,
  • 48:28early on I told you that there are major
  • 48:32changes in the academic Medical Center.
  • 48:35That not just Yale.
  • 48:37All across this country,
  • 48:39all across the world,
  • 48:41the Academic Medical Center
  • 48:42as an entity is changing.
  • 48:45And so let me bring you into that just a bit.
  • 48:48And there's a literature on this.
  • 48:50Again, I'll give you the slides,
  • 48:51you can look at the references.
  • 48:54But this quote is from 2014,
  • 48:56so it was starting to change
  • 48:58well before the pandemic.
  • 48:59The pandemic,
  • 49:00like it did so many other things,
  • 49:03just accelerated the change.
  • 49:05But changing well before.
  • 49:07So just take the first line.
  • 49:10A revolution underway in Healthcare
  • 49:12is fundamentally changing how every
  • 49:14academic Medical Center operates.
  • 49:16And notice that it is how the
  • 49:19research enterprise is organized,
  • 49:20how the missions come together
  • 49:22in you and meaningful ways.
  • 49:24Academic Medical Center is changing,
  • 49:27so let's look at what that change looks like.
  • 49:31Historically, academic medical
  • 49:33centers have been sources of knowledge
  • 49:37generation and centers of excellence.
  • 49:39They've been based on this virtuous cycle.
  • 49:42That research and forms clinical care.
  • 49:45Clinical care reforms research.
  • 49:46That they've been based on
  • 49:49building the physician, clinician,
  • 49:51scientist and we still are doing that.
  • 49:53I'm not saying it's outmoded,
  • 49:54but we're still doing that.
  • 49:56Care was driven by research questions.
  • 49:59The disease that had an unusual twist.
  • 50:02The new treatment was driven by and
  • 50:04is driven by research questions.
  • 50:07Focused on training the best researchers,
  • 50:09the best, the best teachers,
  • 50:11the best clinicians,
  • 50:13here's the important statement.
  • 50:16Patients historically came
  • 50:18to the Medical Center.
  • 50:20Because they wanted the expertise.
  • 50:24And they came because they would
  • 50:26benefit from the expertise and they
  • 50:28would both wait and pay for that care.
  • 50:31I myself have sent my family to say no,
  • 50:33no, no, no,
  • 50:34you want to go to the academic Medical
  • 50:36Center because that's where the expertise
  • 50:38and the state-of-the-art care is,
  • 50:40and it still is.
  • 50:41But there are social changes pushing them.
  • 50:45So here,
  • 50:46here's an example of where the
  • 50:49academic Medical Center actually
  • 50:50really thrived in the pandemic.
  • 50:53There is a tremendous literature on
  • 50:55if you were a patient with COVID.
  • 50:58In 2020 or 2021,
  • 51:01you fared better when you went to the
  • 51:04Academic Medical Center that actually
  • 51:05includes in the state of Connecticut.
  • 51:07Yale New Haven Hospital had the best
  • 51:09outcomes of the state of Connecticut.
  • 51:11You fared better because you
  • 51:13came to a learning environment.
  • 51:15So the academic Medical Center
  • 51:17has such tremendous strength,
  • 51:19tremendous, that we need to preserve.
  • 51:21But we need also need to be
  • 51:23aware of the changing forces,
  • 51:25and here are the changing forces.
  • 51:28Historically, there was a greater emphasis,
  • 51:31as I suggested earlier,
  • 51:33on the value of expertise to the patient.
  • 51:36And on this relationship between research
  • 51:39and clinical innovation then actually on
  • 51:42enhancing access or attracting patients?
  • 51:45And clinical revenue was used to
  • 51:48supplement research and education,
  • 51:49not in behavioral health,
  • 51:51but but clinical revenue was
  • 51:53used to supplement.
  • 51:54But two things happened.
  • 51:57Well, 111 consequence of that.
  • 51:59Is that there was not clear
  • 52:01accountability within academic
  • 52:04medical Centers for clinical cost
  • 52:06or efficient clinical practice.
  • 52:09You are really driving it by the
  • 52:11research needed by the developing new
  • 52:13treatments etcetera and not paying a lot
  • 52:16of attention to the cost or efficiency.
  • 52:19But the other two things that happened is
  • 52:22a greater competition for research costs,
  • 52:25thus needing more supplementing of
  • 52:27research by clinical funds and at the
  • 52:30same time clinical cost going up.
  • 52:32So less available clinical revenue
  • 52:35to read to supplement research and
  • 52:38greater competition in the outside
  • 52:41the academic Medical Center world
  • 52:44of clinical care,
  • 52:45more people entering that arena.
  • 52:48This is the perfect recipe for
  • 52:51something called disruptive innovation.
  • 52:54And I want to bring you into this
  • 52:56idea of disruptive innovation
  • 52:57and have us think together about
  • 53:00what that means for us and how we
  • 53:04can actually become disruptors.
  • 53:05So here's what disruptive innovation is.
  • 53:09You have a high quality service
  • 53:11technology available to a select group.
  • 53:13Think of academic medical centers.
  • 53:15You have a great, great quality and some,
  • 53:19some people can access it's great
  • 53:21and you continue to sustain with
  • 53:23steady quality improvement and you
  • 53:25continue your service and technology
  • 53:27for those people that can get it.
  • 53:32But. There might be a new approach
  • 53:35to the service or technology
  • 53:36that's more widely available.
  • 53:38That reaches people who
  • 53:40can't access the blue.
  • 53:42It's more widely available.
  • 53:43And you continue to rapidly improve
  • 53:46the quality of it you have and
  • 53:47you can pay attention to cost and
  • 53:50pretty soon you're actually up
  • 53:51at the quality of the blue box.
  • 53:55And you overtake, if you will, the market.
  • 53:58You disrupt the market of the blue.
  • 54:01And you overtake it with something more
  • 54:04broadly available and more accessible.
  • 54:06That's disruptive innovation and there
  • 54:09are multiple examples surrounding us.
  • 54:11So a very classic example of
  • 54:13disruptive innovation is meant
  • 54:15the mass produced automobile.
  • 54:16It's all the myth.
  • 54:17You know, it's not a myth,
  • 54:19but it's kind of the historical
  • 54:20story that Henry Ford that came
  • 54:22rolling off of the assembly line.
  • 54:24That's true.
  • 54:25But before the assembly line,
  • 54:27there were actually really,
  • 54:28really high quality cars being made
  • 54:31that were available to a select few.
  • 54:34Henry Ford's innovation was not
  • 54:36the Model T it was creating the
  • 54:39mass produced automobile that was
  • 54:41available to many people that then
  • 54:44became of extraordinary high quality.
  • 54:46And then if you just look on down,
  • 54:48there's a number of other
  • 54:49disruptive innovations,
  • 54:50e-books or a disruptive innovation.
  • 54:53You can get a book anywhere now.
  • 54:55You can hold it on your computer.
  • 54:56You don't have to go to a bookstore.
  • 54:58It disrupted bookstores.
  • 55:01Or actually desktop publishing ecommerce.
  • 55:03Think of the dramatic impact of ecommerce.
  • 55:06So being able to not you don't have
  • 55:09to go to a brick and mortar store.
  • 55:11You can actually now get almost
  • 55:13the same quality material.
  • 55:15Now I'm not comparing us to a store or a.
  • 55:19But I am saying that this process
  • 55:22of disruptive innovation has
  • 55:23impacted academic medicine.
  • 55:27Because now you can actually get
  • 55:30your infusion. Or your cancer.
  • 55:33Not you. You would be.
  • 55:35You'd be good to come to the
  • 55:37Academic Medical Center,
  • 55:38but you may actually be able to
  • 55:40get the same treatment.
  • 55:41Somewhere else.
  • 55:42Maybe you get it quicker,
  • 55:44maybe the access is better,
  • 55:46maybe the cost for about the cost is less.
  • 55:49This is happening in medicine,
  • 55:51and it is shifting the way academic
  • 55:54medical centers think about
  • 55:56the value access proposition.
  • 55:58That patients can more easily access
  • 56:00quality Care now, often outside.
  • 56:02These walls.
  • 56:03The value for patients is
  • 56:06no longer just expertise,
  • 56:09but it's also access.
  • 56:11Can you get to it?
  • 56:13And so it's pushed the academic
  • 56:15Medical Center to focus now on
  • 56:18accountability and care provision.
  • 56:20So benchmarks for clinicians.
  • 56:21This is why Yale Medicine talks
  • 56:24about benchmarks so much.
  • 56:25Attending to cost and working
  • 56:27to capture the market,
  • 56:29working actually to bring patients
  • 56:31here rather than assuming that
  • 56:34patients will come here because
  • 56:35of the expertise that we have.
  • 56:38Bring them here.
  • 56:39And so it brings the clinical
  • 56:41mission and discussions about
  • 56:43value based care to center stage.
  • 56:46I have just about 3 more
  • 56:48minutes if you don't mind.
  • 56:50So there's an emerging literature on this,
  • 56:52on the disruptive innovation
  • 56:54in academic medical centers.
  • 56:56And I think you see it most
  • 56:58clearly in how the budget for
  • 56:59the Yale School of Medicine has
  • 57:01shifted and its clinical budget.
  • 57:03So this is just one way of looking
  • 57:05at the increase in clinical income
  • 57:07for the Yale School of Medicine.
  • 57:09Here you can see the,
  • 57:11the light blue bar is the income
  • 57:12from the hospital transferring
  • 57:14to the School of Medicine and
  • 57:15this is the School of Medicine.
  • 57:17But you see it more dramatically here,
  • 57:20which is just the overall division
  • 57:22of the School of Medicine budget.
  • 57:24And just in less than 10 years,
  • 57:26there's been a 1.24 increase in the
  • 57:29clinical income for the School of
  • 57:31Medicine as it is shifted to have the
  • 57:33clinical enterprise be its central mission.
  • 57:36To three,
  • 57:37only a .3 increase in research income.
  • 57:40Now,
  • 57:40there's a lot of things that
  • 57:41contribute to that difference,
  • 57:43but one is this attending to this phenomenon
  • 57:46of the shift in the academic Medical Center.
  • 57:51So what does this mean for us
  • 57:52and for behavioral health?
  • 57:54Same things happening in our field.
  • 57:56Same thing.
  • 57:58There is a lot now of availability may not
  • 58:01be the same thing that we would support.
  • 58:04Maybe some of it is not at this level of
  • 58:06quality that we would actually espouse to,
  • 58:09but some of it is incredibly high
  • 58:11quality that you can get your
  • 58:13behavioral healthcare outside
  • 58:15the academic Medical Center.
  • 58:17And there's even a prediction
  • 58:19that by the 20-30,
  • 58:20there will be that much of a
  • 58:23dramatic increase in behavioral
  • 58:25healthcare software for reason.
  • 58:27Disruptive innovation is happening
  • 58:29in our field as well.
  • 58:31So I would argue that it's impacting
  • 58:33us that we are a part of the
  • 58:35changes in the academic Medical
  • 58:37Center that we need to be very,
  • 58:39very aware of and we need to learn
  • 58:41to think how the clinical practice is
  • 58:44managed in this changing environment.
  • 58:46And thinking systemically is essential.
  • 58:49It's not a single point solution
  • 58:50for the the clinical challenges
  • 58:52that I've been presenting.
  • 58:56So I'm just going to conclude with this.
  • 58:58This is the list of questions
  • 59:00that I showed you earlier.
  • 59:02But to think systemically,
  • 59:03we need to ask what set of
  • 59:06systemic conditions do we work in?
  • 59:08What are the synergies that can
  • 59:10be created across these systems?
  • 59:11Where and how can we impact the system and
  • 59:15where and how can we be disruptors as well?
  • 59:19And the very first state of the department
  • 59:21talk I gave when I became chair,
  • 59:23I introduced you to the
  • 59:25metaphor of the wicked problem.
  • 59:27And the wicked problem is a
  • 59:29problem that is very complex.
  • 59:31They're not a single point solution,
  • 59:33but most importantly,
  • 59:35it actually requires collaboration.
  • 59:38It requires systemic thinking.
  • 59:40It requires working together as a group.
  • 59:43Which brings me to my concluding slide,
  • 59:46which is about the theme for this year.
  • 59:50And that is that we have hard
  • 59:52but very good work before us.
  • 59:54That requires though it's
  • 59:55going to require patience,
  • 59:57mutual respect and a kind of grace
  • 59:59because we're we're not going
  • 01:00:01to get it right first time out.
  • 01:00:03We're going to keep trying,
  • 01:00:04we're going to keep trying to make this
  • 01:00:06practice in this integration between
  • 01:00:08research and clinical work better,
  • 01:00:10but we need to keep trying together.
  • 01:00:13We have to have.
  • 01:00:14I would argue that by focusing on
  • 01:00:16those who come after us on making this
  • 01:00:18department as good as we can make it,
  • 01:00:20and as strong and as nimble and this
  • 01:00:24disruptive innovation world that
  • 01:00:26we actually will require on this,
  • 01:00:28we encourage this compassion and gratitude.
  • 01:00:31But I think if we think about those,
  • 01:00:33we also will work with much more
  • 01:00:36lasting value than just trying
  • 01:00:38to solve a problem right now.
  • 01:00:40So I very much appreciate your
  • 01:00:42patience for the time.
  • 01:00:43Thank you for staying just a
  • 01:00:45little bit later and happy 2023.