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VOICES: Enhancing Elder Mistreatment Detection for Older Adults with a Digital Intervention

September 01, 2026

VOICES is a feasible digital intervention tool for older adults to self-report mistreatment in the emergency room. Research by Fuad Abujarad, PhD, MSc; presented by Chelsea Edwards.

ID
14458

Transcript

  • 00:01Voices, enhancing elder mistreatment detection
  • 00:04for older adults with a
  • 00:05digital intervention by Fuad Abujarid,
  • 00:08department of emergency medicine,
  • 00:11June twenty twenty five, presented
  • 00:13by Chelsea Edwards.
  • 00:19This study was supported by
  • 00:21the National Institute on Aging.
  • 00:25And for some background,
  • 00:27what is elder mistreatment?
  • 00:29Generally, elder mistreatment is defined
  • 00:31as a direct action, inaction,
  • 00:33or negligence toward an older
  • 00:34adult that harms
  • 00:36them or places them at
  • 00:37risk of harm either by
  • 00:38a person in a position
  • 00:39of presumed trust or an
  • 00:41outside
  • 00:42individual targeting the victim based
  • 00:44on age or disability.
  • 00:46This includes physical abuse, emotional
  • 00:48abuse, sexual abuse, financial exploitation,
  • 00:51neglect, and abandonment.
  • 00:55For some statistics on elder
  • 00:56mistreatment, about one in ten
  • 00:58Americans are estimated to suffer
  • 01:00from elder mistreatment,
  • 01:02and those with dementia are
  • 01:03at even higher risk. About
  • 01:05two thirds suffer from elder
  • 01:06mistreatment.
  • 01:07Ninety percent of perpetrators are
  • 01:09family members or someone close
  • 01:10to them, and it's estimated
  • 01:12that one in twenty four
  • 01:13cases of elder abuse are
  • 01:14reported.
  • 01:15They're associated with three hundred
  • 01:17percent higher mortality risk and
  • 01:19increased rates of health system
  • 01:21use. And in the first
  • 01:22time in US history, older
  • 01:24adults are projected to outnumber
  • 01:26children by twenty thirty four,
  • 01:28compounding this issue even further.
  • 01:32Our current challenges with elder
  • 01:34mistreatment, despite being a major
  • 01:35public health problem,
  • 01:36elder adults are not likely
  • 01:38to self report due to
  • 01:39a number of challenges.
  • 01:41Older adults with cognitive impairments
  • 01:43have increased risk of elder
  • 01:44mistreatment,
  • 01:45and identification of mistreatment remains
  • 01:47low. For each case of
  • 01:49mistreatment, an estimated twenty three
  • 01:51cases are left undetected.
  • 01:53Providers often face barriers
  • 01:55to identifying elder mistreatment during
  • 01:57emergency department visits, including time
  • 01:59constraints and lack of education
  • 02:01or training.
  • 02:02Current screening methods are primarily
  • 02:04provider focused. However, screening can
  • 02:06facilitate education on elder abuse,
  • 02:08access to social services, and
  • 02:10protective measures.
  • 02:13By addressing these gaps, we
  • 02:15adopted an evidence informed digital
  • 02:17intervention for self reporting in
  • 02:18the ED and other clinical
  • 02:20settings such as the primary
  • 02:21care clinic.
  • 02:23Our goal is to motivate
  • 02:24older adults with or without
  • 02:25cognitive impairments to self report
  • 02:27their experiences with mistreatment.
  • 02:32Our tablet based intervention was
  • 02:34developed to increase self reporting
  • 02:36of elder mistreatment for older
  • 02:38adults regardless of their experience
  • 02:39with technology.
  • 02:41Voices uses a unique digital
  • 02:42coach to encourage mistreatment reporting
  • 02:44with features such as educational
  • 02:46content,
  • 02:47screening, multimedia elements, and brief
  • 02:50psychoeducational
  • 02:51interviewing.
  • 02:53Voices is a onetime eight
  • 02:54minute educational and screening intervention,
  • 02:57and it is self administered
  • 02:58by the older adult independently
  • 03:00and privately.
  • 03:01In addition to this, we
  • 03:02included older adults in the
  • 03:04development
  • 03:05process,
  • 03:06ensuring that this is a
  • 03:07user centered design.
  • 03:12Voices is not intended to
  • 03:14replace the screening process, but
  • 03:15instead integrate into the clinical
  • 03:17workflow
  • 03:18to enhance detection,
  • 03:19particularly among those who have
  • 03:21no signs of abuse.
  • 03:24In our prior research,
  • 03:26we evaluated using voices among
  • 03:28older adults in various settings,
  • 03:30such as the emergency department,
  • 03:32primary care clinic, and a
  • 03:33memory clinic.
  • 03:34Our locations included the Yale
  • 03:36New Haven Health System and
  • 03:37the Adler Geriatric Assessment Center.
  • 03:40Our process involved having research
  • 03:42assistants orient the patient to
  • 03:44voices on the tablet, and
  • 03:45then the patient completed voices
  • 03:47independently.
  • 03:48Caregivers, if present, were asked
  • 03:50to leave the room during
  • 03:51the study session to ensure
  • 03:52privacy.
  • 03:54For cognitive impairment assessments, we
  • 03:56use the abbreviated mental test
  • 03:58four and the Montreal cognitive
  • 03:59assessment.
  • 04:00We evaluated outcomes of feasibility,
  • 04:03satisfaction,
  • 04:04ease of use, and appropriateness.
  • 04:06We demonstrated
  • 04:07high satisfaction in various clinical
  • 04:10settings.
  • 04:10Across multiple studies in the
  • 04:12emergency department, we recruited a
  • 04:14thousand cognitively intact participants over
  • 04:17sixty years and older.
  • 04:19We also evaluated
  • 04:20eighty participants in the primary
  • 04:22care setting,
  • 04:23and we evaluated thirty participants
  • 04:25with cognitive impairments in the
  • 04:27memory clinic pilot.
  • 04:29As you can see on
  • 04:30this graph, it demonstrates that
  • 04:32participants felt that using voices
  • 04:34was easy. They were able
  • 04:36to complete using voices independently
  • 04:38without help,
  • 04:40and the instructions provided by
  • 04:41the digital coach were clear
  • 04:43and easy to follow and
  • 04:44that they felt safer after
  • 04:46using voices.
  • 04:48Study comparisons in the emergency
  • 04:49department and primary care clinic
  • 04:51also demonstrate high satisfaction across
  • 04:54multiple domains.
  • 04:56Additionally, we found that patients
  • 04:58felt that their education after
  • 04:58using voices was much higher.
  • 04:58They felt that they received
  • 04:59after using voices was much
  • 05:01higher. They felt that they
  • 05:03received better education and learned
  • 05:05more about the types of
  • 05:07abuse
  • 05:08and the resources available to
  • 05:10them.
  • 05:14Older adults with or without
  • 05:16cognitive impairments who used voices
  • 05:18were highly satisfied and felt
  • 05:19the tool was feasible for
  • 05:20use in emergency department and
  • 05:22primary care settings.
  • 05:24Voices represents a promising digital
  • 05:27health solution for elder abuse
  • 05:28screening and has the potential
  • 05:28to significantly enhance the
  • 05:30to significantly enhance the screening
  • 05:32process for elder mistreatment
  • 05:34and increase detection of cases
  • 05:36that are normally missed.
  • 05:37Voices caters to older adults
  • 05:39with varying levels of technical
  • 05:41proficiency,
  • 05:42and we believe that future
  • 05:43integration of voices can promote
  • 05:45a safer and more supportive
  • 05:46environment for older adults with
  • 05:48the potential to decrease mortality
  • 05:50risk for older adults experiencing
  • 05:52mistreatment and increased rates of
  • 05:54health system use.
  • 05:56We believe that future research
  • 05:58evaluating the efficacy of voices
  • 06:00and long term outcomes of
  • 06:01the benefits and harms will
  • 06:03be helpful to further expand
  • 06:05our work.
  • 06:08In conclusion,
  • 06:10voices is feasible for detecting
  • 06:12elder mistreatment and cognitively intact
  • 06:14older adults and those with
  • 06:15cognitive impairments
  • 06:17with MOCA scores between fourteen
  • 06:19through twenty five. We believe
  • 06:21that voices can also provide
  • 06:22additional services,
  • 06:24especially to those without signs
  • 06:25of elder mistreatment.
  • 06:27And we also believe that
  • 06:28voices can be used for
  • 06:29early detection and prevention of
  • 06:31severe mistreatment for those in
  • 06:33this high risk population.
  • 06:38Thank you.