VOICES: Enhancing Elder Mistreatment Detection for Older Adults with a Digital Intervention
September 01, 2026VOICES is a feasible digital intervention tool for older adults to self-report mistreatment in the emergency room. Research by Fuad Abujarad, PhD, MSc; presented by Chelsea Edwards.
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- 00:01Voices, enhancing elder mistreatment detection
- 00:04for older adults with a
- 00:05digital intervention by Fuad Abujarid,
- 00:08department of emergency medicine,
- 00:11June twenty twenty five, presented
- 00:13by Chelsea Edwards.
- 00:19This study was supported by
- 00:21the National Institute on Aging.
- 00:25And for some background,
- 00:27what is elder mistreatment?
- 00:29Generally, elder mistreatment is defined
- 00:31as a direct action, inaction,
- 00:33or negligence toward an older
- 00:34adult that harms
- 00:36them or places them at
- 00:37risk of harm either by
- 00:38a person in a position
- 00:39of presumed trust or an
- 00:41outside
- 00:42individual targeting the victim based
- 00:44on age or disability.
- 00:46This includes physical abuse, emotional
- 00:48abuse, sexual abuse, financial exploitation,
- 00:51neglect, and abandonment.
- 00:55For some statistics on elder
- 00:56mistreatment, about one in ten
- 00:58Americans are estimated to suffer
- 01:00from elder mistreatment,
- 01:02and those with dementia are
- 01:03at even higher risk. About
- 01:05two thirds suffer from elder
- 01:06mistreatment.
- 01:07Ninety percent of perpetrators are
- 01:09family members or someone close
- 01:10to them, and it's estimated
- 01:12that one in twenty four
- 01:13cases of elder abuse are
- 01:14reported.
- 01:15They're associated with three hundred
- 01:17percent higher mortality risk and
- 01:19increased rates of health system
- 01:21use. And in the first
- 01:22time in US history, older
- 01:24adults are projected to outnumber
- 01:26children by twenty thirty four,
- 01:28compounding this issue even further.
- 01:32Our current challenges with elder
- 01:34mistreatment, despite being a major
- 01:35public health problem,
- 01:36elder adults are not likely
- 01:38to self report due to
- 01:39a number of challenges.
- 01:41Older adults with cognitive impairments
- 01:43have increased risk of elder
- 01:44mistreatment,
- 01:45and identification of mistreatment remains
- 01:47low. For each case of
- 01:49mistreatment, an estimated twenty three
- 01:51cases are left undetected.
- 01:53Providers often face barriers
- 01:55to identifying elder mistreatment during
- 01:57emergency department visits, including time
- 01:59constraints and lack of education
- 02:01or training.
- 02:02Current screening methods are primarily
- 02:04provider focused. However, screening can
- 02:06facilitate education on elder abuse,
- 02:08access to social services, and
- 02:10protective measures.
- 02:13By addressing these gaps, we
- 02:15adopted an evidence informed digital
- 02:17intervention for self reporting in
- 02:18the ED and other clinical
- 02:20settings such as the primary
- 02:21care clinic.
- 02:23Our goal is to motivate
- 02:24older adults with or without
- 02:25cognitive impairments to self report
- 02:27their experiences with mistreatment.
- 02:32Our tablet based intervention was
- 02:34developed to increase self reporting
- 02:36of elder mistreatment for older
- 02:38adults regardless of their experience
- 02:39with technology.
- 02:41Voices uses a unique digital
- 02:42coach to encourage mistreatment reporting
- 02:44with features such as educational
- 02:46content,
- 02:47screening, multimedia elements, and brief
- 02:50psychoeducational
- 02:51interviewing.
- 02:53Voices is a onetime eight
- 02:54minute educational and screening intervention,
- 02:57and it is self administered
- 02:58by the older adult independently
- 03:00and privately.
- 03:01In addition to this, we
- 03:02included older adults in the
- 03:04development
- 03:05process,
- 03:06ensuring that this is a
- 03:07user centered design.
- 03:12Voices is not intended to
- 03:14replace the screening process, but
- 03:15instead integrate into the clinical
- 03:17workflow
- 03:18to enhance detection,
- 03:19particularly among those who have
- 03:21no signs of abuse.
- 03:24In our prior research,
- 03:26we evaluated using voices among
- 03:28older adults in various settings,
- 03:30such as the emergency department,
- 03:32primary care clinic, and a
- 03:33memory clinic.
- 03:34Our locations included the Yale
- 03:36New Haven Health System and
- 03:37the Adler Geriatric Assessment Center.
- 03:40Our process involved having research
- 03:42assistants orient the patient to
- 03:44voices on the tablet, and
- 03:45then the patient completed voices
- 03:47independently.
- 03:48Caregivers, if present, were asked
- 03:50to leave the room during
- 03:51the study session to ensure
- 03:52privacy.
- 03:54For cognitive impairment assessments, we
- 03:56use the abbreviated mental test
- 03:58four and the Montreal cognitive
- 03:59assessment.
- 04:00We evaluated outcomes of feasibility,
- 04:03satisfaction,
- 04:04ease of use, and appropriateness.
- 04:06We demonstrated
- 04:07high satisfaction in various clinical
- 04:10settings.
- 04:10Across multiple studies in the
- 04:12emergency department, we recruited a
- 04:14thousand cognitively intact participants over
- 04:17sixty years and older.
- 04:19We also evaluated
- 04:20eighty participants in the primary
- 04:22care setting,
- 04:23and we evaluated thirty participants
- 04:25with cognitive impairments in the
- 04:27memory clinic pilot.
- 04:29As you can see on
- 04:30this graph, it demonstrates that
- 04:32participants felt that using voices
- 04:34was easy. They were able
- 04:36to complete using voices independently
- 04:38without help,
- 04:40and the instructions provided by
- 04:41the digital coach were clear
- 04:43and easy to follow and
- 04:44that they felt safer after
- 04:46using voices.
- 04:48Study comparisons in the emergency
- 04:49department and primary care clinic
- 04:51also demonstrate high satisfaction across
- 04:54multiple domains.
- 04:56Additionally, we found that patients
- 04:58felt that their education after
- 04:58using voices was much higher.
- 04:58They felt that they received
- 04:59after using voices was much
- 05:01higher. They felt that they
- 05:03received better education and learned
- 05:05more about the types of
- 05:07abuse
- 05:08and the resources available to
- 05:10them.
- 05:14Older adults with or without
- 05:16cognitive impairments who used voices
- 05:18were highly satisfied and felt
- 05:19the tool was feasible for
- 05:20use in emergency department and
- 05:22primary care settings.
- 05:24Voices represents a promising digital
- 05:27health solution for elder abuse
- 05:28screening and has the potential
- 05:28to significantly enhance the
- 05:30to significantly enhance the screening
- 05:32process for elder mistreatment
- 05:34and increase detection of cases
- 05:36that are normally missed.
- 05:37Voices caters to older adults
- 05:39with varying levels of technical
- 05:41proficiency,
- 05:42and we believe that future
- 05:43integration of voices can promote
- 05:45a safer and more supportive
- 05:46environment for older adults with
- 05:48the potential to decrease mortality
- 05:50risk for older adults experiencing
- 05:52mistreatment and increased rates of
- 05:54health system use.
- 05:56We believe that future research
- 05:58evaluating the efficacy of voices
- 06:00and long term outcomes of
- 06:01the benefits and harms will
- 06:03be helpful to further expand
- 06:05our work.
- 06:08In conclusion,
- 06:10voices is feasible for detecting
- 06:12elder mistreatment and cognitively intact
- 06:14older adults and those with
- 06:15cognitive impairments
- 06:17with MOCA scores between fourteen
- 06:19through twenty five. We believe
- 06:21that voices can also provide
- 06:22additional services,
- 06:24especially to those without signs
- 06:25of elder mistreatment.
- 06:27And we also believe that
- 06:28voices can be used for
- 06:29early detection and prevention of
- 06:31severe mistreatment for those in
- 06:33this high risk population.
- 06:38Thank you.