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Child Study Center Grand Rounds 02.08.2022

March 21, 2022

Closing Health Equity Gaps in Healthcare: A Statewide Approach to Eliminating Racial Disparities

ID
7582

Transcript

  • 00:00Accurate, but yeah, Adam is here
  • 00:04today sharing on some of her work.
  • 00:09Before we get started,
  • 00:10I'm going to actually just give
  • 00:11an update on what's coming ahead.
  • 00:16So we will get that updated for you
  • 00:19so you all can have the accurate
  • 00:22title for today and then moving
  • 00:24forward we will have next week.
  • 00:27We're looking at the socioeconomic
  • 00:30inequality's and children brain
  • 00:32development by Doctor Noble and
  • 00:33then the following week we're going
  • 00:36to have a perseverance tells a
  • 00:38story which is a highlight feature
  • 00:39for our Black History Month event.
  • 00:45So we will make sure we get all that to you.
  • 00:47If you have questions or whatever it may be,
  • 00:49you can use the chat.
  • 00:50We have our grand rounds committee
  • 00:54keeping close eye on that for you as well.
  • 00:55So thank you for being here today.
  • 00:58It is an absolute honor to be presenting.
  • 01:02Our speaker for today who has been doing
  • 01:03some really great work around the state
  • 01:05and within our child study centers,
  • 01:06so I will come to allow her
  • 01:09the most ample time to share.
  • 01:11Today I will get us started
  • 01:13on introducing our speaker.
  • 01:15Is that OK, ready?
  • 01:18OK, so doctor Cecilia Frometa is
  • 01:22a licensed clinical psychologist
  • 01:24and assistant professor here at
  • 01:26the Neal University School of
  • 01:28Medicine for the past 18 years.
  • 01:31Doctor Frometa obtained her PhD
  • 01:33in counseling psychology from
  • 01:35Northeastern University and completed
  • 01:37her postdoctoral internship at Harvard
  • 01:39Medical School with the clinical
  • 01:41focus on trauma related disorders.
  • 01:43In addition, Doctor Formato completed
  • 01:46her postdoc fellowship at Yale Child
  • 01:48Study Center and choose Core faculty
  • 01:50member within the psychology section
  • 01:52at the Charleston E Center as well.
  • 01:55She also serves as a statewide
  • 01:58icaps network training coordinator,
  • 02:00which is our intensive in home,
  • 02:02child and adolescent psych
  • 02:04psychiatry program here at you.
  • 02:06Doctor Frometa has been a mental health for
  • 02:08over 20 years and has extensive therapy,
  • 02:10teaching,
  • 02:11program development and
  • 02:12public policy experience.
  • 02:14Her work hasn't publishes
  • 02:16in several issue briefs.
  • 02:18She's also been a keynote speaker
  • 02:21and expert panelists and a
  • 02:23presenter at several national and
  • 02:25statewide mental health forums.
  • 02:27Most recently she was featured
  • 02:28on NBC Nightly News on Sigma on
  • 02:31a segment focusing on helping
  • 02:33parents identify depression and
  • 02:35children during the COVID pandemic.
  • 02:37She currently serves as a state
  • 02:39consultant for the Connecting Children
  • 02:41and Families to care projects.
  • 02:43A federally awarded systems of Care
  • 02:45grant that will focus that will be
  • 02:47the focus of today's grand rounds.
  • 02:49The Connect project focuses on the
  • 02:51implementation of the Connecticut
  • 02:53Child Behavioral Health Care plan.
  • 02:55Following the tragic events of Sandy Hook.
  • 02:58Doctor Mehta is part of the cultural
  • 03:01linguistic Appropriate Services
  • 03:02Advisory Council whose purpose is to
  • 03:04focus on ensuring that Connecticut
  • 03:05child and Family Agency has obtained
  • 03:08formal training and support of
  • 03:10addressing health disparities
  • 03:11in the communities they serve.
  • 03:14Last but certainly not least,
  • 03:16Doctor Pamela is a recipient of the
  • 03:18Merck Scholar and distinguished
  • 03:20Presidential Scholar program, Doctor Fumetto.
  • 03:22Thank you for sharing your time
  • 03:23with us today,
  • 03:24and I'm honored to have an
  • 03:25opportunity to hear of the great
  • 03:26work you're doing around the state.
  • 03:29Thank you so much for that
  • 03:31great introduction crystal.
  • 03:32I'm I'm very appreciative and I'm
  • 03:34really looking forward to this and
  • 03:36sharing some of the great work that
  • 03:39is being done across the state of
  • 03:42Connecticut and talking a little more
  • 03:45to you about the connect connecting
  • 03:47children and families to care grant.
  • 03:50So I do as just as a couple of
  • 03:54disclaimers on housekeeping things
  • 03:56number one I have a puppy who typically.
  • 03:59It was very, very quiet.
  • 04:01However, I think he has.
  • 04:03He's gotten, you know,
  • 04:04the word that I have grand rounds today,
  • 04:07and so he's a little
  • 04:09so he may be a little funky.
  • 04:10So I just want to let you know.
  • 04:12So my apologies in advance and I
  • 04:15also want to introduce my colleague.
  • 04:19My state colleague Lisa Palazzo,
  • 04:22who will who will be talking about the
  • 04:26Connect Grant as well. And she is.
  • 04:30The class on chair for the connecting
  • 04:33Children and Families to care grants,
  • 04:35so I will be introducing her as well.
  • 04:40So I'm going to share my screen
  • 04:42and hopefully I will be able to.
  • 04:48Do I have any technical
  • 04:49difficulties in doing so?
  • 04:51So give me one second.
  • 04:56For those of you, I also
  • 04:57updated the title in the chat.
  • 05:01And Crystal, if you wouldn't mind actually.
  • 05:06Just looking at the chat to see if there are.
  • 05:11On any questions that come
  • 05:13up that would be fantastic.
  • 05:15Thank you, no problem, OK?
  • 05:18So I am sharing hopefully my slideshow.
  • 05:22Give me one second.
  • 05:35One second. Sure.
  • 05:42Apologies, I'm having some
  • 05:44technical issues here.
  • 05:51Which we'll figure out.
  • 05:57There is a new
  • 05:58technical issue every week.
  • 06:02And I do this all the time so you
  • 06:04know it's interesting. Alright,
  • 06:06so let me see if I can re save it
  • 06:09and give me one second, I apologize.
  • 06:13Blame this on the puppy if that is useful.
  • 06:16You know, I think that I I'm gonna go there.
  • 06:22Let's see, let's see if
  • 06:24this actually works here.
  • 06:28OK, so let me try this again.
  • 06:31I'll come back to my colleagues
  • 06:34and for whatever reason it's not
  • 06:36coming up here and it was coming up.
  • 06:39Uhm, can you see my slideshow at all?
  • 06:43Let me see. Probably not OK,
  • 06:46let me see. It is a.
  • 06:53Coming up.
  • 07:05To say, I know we were playing,
  • 07:06I know we were playing around with
  • 07:08it before. Here we go OK, I got it.
  • 07:12OK, thank you. OK, so hopefully
  • 07:14you can see your screen, yes.
  • 07:18Yeah. OK, great. OK so uhm,
  • 07:24I am absolutely honored to be presenting
  • 07:28on the connecting to care or what's called
  • 07:34the connecting children and families
  • 07:36to Care initiative, which has been.
  • 07:39But in Connecticut since 2013,
  • 07:42and we're going to talk a little bit
  • 07:45about the history of how we got started,
  • 07:48my focus today is going to be on closing
  • 07:52HealthEquity gaps in health care.
  • 07:55So I'm going to specifically be
  • 07:58talking about a statewide approach
  • 08:01that has been on again solidified.
  • 08:06By the state in terms of assisting
  • 08:10organizations and eliminating racial
  • 08:12disparities and health inequities.
  • 08:15So it's a complete. It's a.
  • 08:18This is clearly a very, very important topic.
  • 08:21Very timely topic.
  • 08:22Given some of the socio political
  • 08:26challenges that we've had.
  • 08:28Within R and nationally as
  • 08:30well as given some of fund,
  • 08:32what we know has happened
  • 08:33in this state as well.
  • 08:39So we have 4 objectives today.
  • 08:42The first objective is to introduce
  • 08:44you to the connecting children and
  • 08:46families to care statewide initiative.
  • 08:49I do have a couple of videos that I
  • 08:51will show you which will summarize some
  • 08:55of what the initiative on is about.
  • 08:59The second objective is to provide you with.
  • 09:05Information on our on statewide free
  • 09:09technical assistance and ways that you,
  • 09:12if you are interested
  • 09:15following this presentation.
  • 09:17If you're interested in building
  • 09:19HealthEquity strategic plans
  • 09:21within your organization,
  • 09:22how you can actually get involved and
  • 09:25the types of supports that we offer.
  • 09:30I next I'm going to subway and
  • 09:32review some racial disparities
  • 09:33data and HealthEquity data within
  • 09:37both our health and mental health.
  • 09:41Systems within the state of Connecticut,
  • 09:44within the state of Connecticut.
  • 09:47And finally, a call for action.
  • 09:50I am going to leave you with some
  • 09:52resources that I think are going
  • 09:54to be beneficial to you and your
  • 09:57organization in terms of understanding
  • 10:00our connecting our excuse me,
  • 10:03or connect Connecticut four phase change
  • 10:07model toolkit which was published in 2019.
  • 10:11Which I was a part of as well,
  • 10:14with the goal of engaging you in
  • 10:17how to become involved in in future
  • 10:20cohort groups that are being offered
  • 10:23across the state across the state.
  • 10:26So I am going to actually fingers
  • 10:29crossed show you my first video or
  • 10:32their first video which talks a
  • 10:34little bit more about connecting
  • 10:36children and families to care.
  • 10:37So with that, if I am going to go ahead and.
  • 10:44Share my screen and can you start speaking?
  • 10:47Can you see my screen?
  • 10:48Can somebody tell me?
  • 10:50You're
  • 10:50going to need to share your desktop.
  • 10:56OK. Give me one second.
  • 11:05So. I am. Here.
  • 11:13Who's this?
  • 11:20Let me see if I can. Slideshow.
  • 11:29You'll need to stop your
  • 11:30share 1st and then just
  • 11:31restart the share and click on screen
  • 11:34instead of the PowerPoint window.
  • 11:39I see screen OK. Thank you.
  • 11:44OK. And hopefully now you can.
  • 11:49You can't see it.
  • 12:01And try that again,
  • 12:03I apologize. Share my screen.
  • 12:11And let me see if I can open this.
  • 12:22Can you start seeing the?
  • 12:25Yes.
  • 12:28In Connecticut,
  • 12:29up to 20% of our children experience
  • 12:32behavioral health difficulties
  • 12:33and would benefit from treatment.
  • 12:35This puts them at risk for expulsions,
  • 12:38substance use, suicide,
  • 12:40and other everyday struggles providing
  • 12:43behavioral health support and services
  • 12:45to our youth and their families is
  • 12:48an investment in our community,
  • 12:50which is why connecting children and
  • 12:53families to care is so critical.
  • 12:59Since 1997, Connecticut's network of
  • 13:02care has been evolving to improve
  • 13:05access and the Newtown tragedy
  • 13:07highlighted this need even more.
  • 13:12Through a federal grant, Connecticut
  • 13:14network of care transformation
  • 13:16connecting to care was created.
  • 13:22Leading the way for families to become
  • 13:25champions by receiving training,
  • 13:27then training their neighbors and
  • 13:29working together with professionals
  • 13:31to access the best care community.
  • 13:34Conversations where families shared
  • 13:36their experiences about the network
  • 13:39of care helped gather information
  • 13:40on what Connecticut was doing, well,
  • 13:43where there was room for improvement,
  • 13:45and a plan to get there.
  • 13:51As a result of connecting to care
  • 13:53families and child serving systems
  • 13:56in Connecticut are partnering
  • 13:58to create a network of care with
  • 14:00collaboration from schools,
  • 14:02pediatricians and other health professionals.
  • 14:05Deliver care that is culturally
  • 14:08informed with language assistance,
  • 14:10mentor youth and family members,
  • 14:12and share data so everyone can
  • 14:15contribute more effectively.
  • 14:17Within a transform system,
  • 14:19each family based team develops
  • 14:21a plan of care that is community
  • 14:25based and family centered,
  • 14:26strengths based and needs driven
  • 14:29culturally and linguistically competent
  • 14:31connecting to care is families
  • 14:34and professionals working Better
  • 14:36Together with families comprising
  • 14:39at least 51% of the decision makers.
  • 14:43Sensitivity to cultural diversity
  • 14:45and support for language barriers,
  • 14:48focusing on the child's strengths and needs,
  • 14:51and never giving up when faced
  • 14:54with challenges.
  • 14:55It's time for the stigma around
  • 14:57behavioral health to disappear
  • 14:59so we can care for our youth and
  • 15:02families holistically understanding
  • 15:03that both behavioral and physical
  • 15:06health need to be addressed to
  • 15:09ensure a healthy community.
  • 15:11By becoming more informed about the process,
  • 15:13everyone is a part of the transformation
  • 15:17connecting the children and families of
  • 15:19Connecticut to a better network of care.
  • 15:47Cecilia, you're muted.
  • 15:52OK so I am back on the slide show
  • 15:54and hopefully you can see this yes.
  • 15:59Click on the other window in
  • 16:01the PowerPoint 'cause your
  • 16:03PowerPoint is still running. OK.
  • 16:09When you hover over the PowerPoint
  • 16:11icon and then the one to the right.
  • 16:14One to the right.
  • 16:18See once again, let me share my screen again.
  • 16:25OK.
  • 16:28So. Can you see my power?
  • 16:33Can you see the PowerPoint now? See.
  • 16:38No.
  • 16:48OK.
  • 16:51Can you see my screen?
  • 16:52I just want to somebody could tell
  • 16:54me it says connecting to care.
  • 16:55OK, OK great so. So again connecting to
  • 16:59care is a federally funded initiative.
  • 17:02Focus on improving the state's behavioral
  • 17:04health system with care for children.
  • 17:06The focus again today is really on
  • 17:09the class work group. That's the part.
  • 17:12The group that I am a part of.
  • 17:15And again, the focus of our group.
  • 17:19Within the integrative services that we
  • 17:22provide to child and family service.
  • 17:25Organizations across Connecticut is to
  • 17:28really focus on quality and ensuring
  • 17:31that organizations receive support to
  • 17:34ensure that they are providing quality
  • 17:38racially just culturally responsive and
  • 17:40linguistically appropriate treatment
  • 17:42to the population that they're serving.
  • 17:47The vision of connecting with class.
  • 17:50Our workgroup or specific workgroup.
  • 17:54Is to develop, plan,
  • 17:56and implement a statewide process
  • 17:58for incorporating some of you may
  • 18:01be familiar with this movement.
  • 18:02Spend some time on this,
  • 18:04incorporating the enhanced
  • 18:05culturally and linguistically
  • 18:07appropriate services standards.
  • 18:09These are 15.
  • 18:11A set of 15 class standards that are
  • 18:16utilized across our country and we
  • 18:19do this in Connecticut within the
  • 18:22children's network of care and the goal.
  • 18:24In terms of how we get there is
  • 18:27to partner with families and
  • 18:30with key stakeholders across the
  • 18:33state to promote HealthEquity,
  • 18:35racial justice and cultural and
  • 18:38linguistic competence across
  • 18:40all behavioral health services
  • 18:42at multiple levels.
  • 18:43So we're looking at this from
  • 18:46a local perspective regionally
  • 18:47and at the state level.
  • 18:49So we work with all six regions
  • 18:51across the state of Connecticut
  • 18:54For more information.
  • 18:55And I will leave you as I said,
  • 18:57with multiple resources we do
  • 19:00have a website and and we are a
  • 19:03part of the planforchildren.org.
  • 19:06And this gives you more information
  • 19:08on our work group as well.
  • 19:12So without further ado,
  • 19:14I would like to introduce my
  • 19:17colleague on Lisa Palazzo,
  • 19:19who once again is the chair
  • 19:21of our class work group,
  • 19:24and she's going to provide you
  • 19:26with some historical information
  • 19:27on how we actually got started
  • 19:29and some of the highlights of
  • 19:31some of the work that we've done,
  • 19:33not just within the state of
  • 19:35Connecticut but also nationally as well.
  • 19:38So with that Lisa,
  • 19:39I'm going to actually turn it over to you.
  • 19:43Sure, yeah, thank you doctor Frometa.
  • 19:46You want to just advance the next slide.
  • 19:48Thank you. Alright, as she mentioned,
  • 19:52we do have a connect class work
  • 19:54group that has been meeting since
  • 19:562015 but just recently actually last
  • 19:59month we created a statewide class
  • 20:02Advisory Council and you can see the
  • 20:04structure listed on this slide here.
  • 20:06We really wanted to focus more on
  • 20:08the integration of the work across
  • 20:11multiple sectors and thinking about
  • 20:13sustainability that this work.
  • 20:14Would you know why past any grant and
  • 20:17continue to to work on these system issues?
  • 20:20We utilize a system of care philosophy so
  • 20:23we can get feedback from multiple partners
  • 20:25and get input to make recommendations.
  • 20:28So the purpose of the statewide
  • 20:30class Advisory Council and I'm
  • 20:31going to refer to it as SCA.
  • 20:33See because you know we we like our
  • 20:36acronyms and it's easier to stay.
  • 20:38So the purpose is to develop,
  • 20:41plan and implement a statewide
  • 20:43process for incorporating enhanced
  • 20:45class standards within the children's
  • 20:48network of Care in Connecticut.
  • 20:49And we do that by partnering with families.
  • 20:51And network of care leaders.
  • 20:53And so as you can see in this diagram,
  • 20:55the SCA Si falls under C back,
  • 20:58so some more initials C back stands
  • 21:00for the Children's Behavioral
  • 21:02Health Advisory Committee.
  • 21:03CBK is formally established by state
  • 21:07legislation and began meeting in 2000.
  • 21:09It's comprised of state agency
  • 21:11appointments and many of the members
  • 21:13are parents or relatives of a child
  • 21:16with serious emotional disturbance
  • 21:18and their mission really is to
  • 21:20promote and enhance the provision of
  • 21:22behavioral health services for all
  • 21:24children in the state of Connecticut.
  • 21:26They do submit an annual report on
  • 21:28the local systems of care which are
  • 21:31the community collaboratives and
  • 21:33make recommendations concerning the
  • 21:35provision of behavioral health services.
  • 21:38One of their priority areas for many
  • 21:40years has been disparities in access
  • 21:42to culturally appropriate care.
  • 21:44So the sea sea sea sea fit nicely
  • 21:47within their structure.
  • 21:49As one of their work groups.
  • 21:51So the sea Sea will be sustained
  • 21:53with the support of the groups that
  • 21:55you see listed on the bottom.
  • 21:57So the connect consultants and are
  • 22:00supporting Grant staff a representative
  • 22:02from the regional Learning Communities
  • 22:05Wraparound Multicultural workgroup
  • 22:06and families and youth.
  • 22:08And so just to back up to the
  • 22:10learning communities.
  • 22:10These are part of our CONNECT grant
  • 22:13technical assistance work that we
  • 22:15offer their quarterly meetings with
  • 22:18organizations that utilize class
  • 22:19standards or that they have been
  • 22:22building HealthEquity plans and
  • 22:24they share their best practices
  • 22:25of implementing class standards
  • 22:27really support each other,
  • 22:28share strategies of engagement
  • 22:30and support mutual learning.
  • 22:32Each region has an ambassador that helps
  • 22:34lead this work from a local community
  • 22:36organization and they provide the input.
  • 22:39Into the sea,
  • 22:40see the wrap around multicultural workgroup
  • 22:42came out of community care coordination,
  • 22:45and the mission was to develop a
  • 22:47network of supports to empower,
  • 22:49validate,
  • 22:49and equip bilingual and multicultural
  • 22:51staff to provide individualized care.
  • 22:54So these groups will provide
  • 22:55us CAC updates
  • 22:57and recommendations which will
  • 22:59be incorporated into the overall
  • 23:01recommendations that are made by C.
  • 23:03Back to the DCF commissioner.
  • 23:11So to support the sea,
  • 23:13sea and all of the technical assistance
  • 23:15work that we offer to organizations,
  • 23:17we do have a dynamic team of consultants,
  • 23:20including our fabulous doctor,
  • 23:21Frometa front and center.
  • 23:23There you can see our other
  • 23:25consultants that we have from seat
  • 23:28from CT data collaborative Dr.
  • 23:30Christo, who also is with Yale
  • 23:33Carlos Blanco and Ellen Boynton
  • 23:35and then at the bottom of the
  • 23:37slide you see some of our CONNECT
  • 23:39grant partners that help support.
  • 23:41Work from beacon health options CHDIDCF
  • 23:45favor and yield consultation center.
  • 23:51Do a quick review of the
  • 23:52timeline of our activities.
  • 23:54We talked about some of it and
  • 23:55you saw some of this in the video.
  • 23:57Doctor Fairmeadow will be speaking
  • 23:58further about how we utilize
  • 24:00the national class standards,
  • 24:02but to mention that so they were
  • 24:04developed in 2000 by the US Department
  • 24:07of Health and Human Services,
  • 24:09Office of Minority Health as a
  • 24:11blueprint for individuals and
  • 24:12healthcare organizations who
  • 24:14want to systematically advance
  • 24:16HealthEquity by delivering culturally
  • 24:18respectful and linguistically
  • 24:19responsive health care services.
  • 24:21They enhance them in 2013 and then you
  • 24:24can see we took that a step further
  • 24:26in 2020 and adapted them for our youth
  • 24:29with the connecting to care grant.
  • 24:31Adding language to include the
  • 24:33words racially just in addition
  • 24:34to culturally responsive,
  • 24:36respectful and linguistically
  • 24:38responsive care.
  • 24:39And we thought this was important
  • 24:41to include that language in the work
  • 24:42that we're doing with providers to
  • 24:44align with some of the work that DCF
  • 24:46is doing in their racial justice initiatives.
  • 24:49Doctor Mehta gave you an overview of the
  • 24:52Connect Grant which was awarded by Samsa.
  • 24:54The substance abuse Mental Health Services
  • 24:58Administration that was granted in 2320.
  • 25:00Thirteen you can see some of
  • 25:02the events that preceded it,
  • 25:04including the Newtown tragedy,
  • 25:06which led to PA 13178,
  • 25:08which called for a children's
  • 25:09behavioral health plan in Connecticut
  • 25:11and the connect work supports
  • 25:14that children's behavioral health
  • 25:15plan and then as mentioned,
  • 25:17we created the class work group in 2015.
  • 25:20Which as you know,
  • 25:21transition most recently to the Sea
  • 25:23sea and in between you see the work
  • 25:25that we've done with organizations in
  • 25:27our cohort model using the toolkit and
  • 25:30other technical assistance that we provide.
  • 25:33And this slide gives you an overview
  • 25:35of the technical assistance that
  • 25:36we offer through the grant.
  • 25:38Multiple ways that we support and assist
  • 25:41organizations around HealthEquity
  • 25:42planning and the multiple tools that we have.
  • 25:45Doctor Frometa will be spending
  • 25:46additional time focusing on the
  • 25:48six month cohort process using the
  • 25:50four phase model of change that
  • 25:51you see highlighted there.
  • 25:53But in addition we do offer other
  • 25:55trainings and assistance around evaluation
  • 25:57strategies for organizations that
  • 25:59have already developed HealthEquity
  • 26:02plans and we can continue to provide.
  • 26:04In support organizations,
  • 26:05even past the six months,
  • 26:06if they choose,
  • 26:07you see a link provided there with
  • 26:10and again on plan for children
  • 26:12with our full menu of options that
  • 26:14explains all of the technical
  • 26:16systems in further detail.
  • 26:23And then the next slide shows some of
  • 26:26our connect initiatives and state and
  • 26:28national highlights throughout the years.
  • 26:31And again, we'll spend some further
  • 26:34time reviewing the Connecticut Toolkit,
  • 26:36but it's definitely worth highlighting here.
  • 26:38You can see the image of
  • 26:40the toolkit on the right.
  • 26:41The full title is advancing
  • 26:43HealthEquity and racial justice
  • 26:45in children's behavioral health.
  • 26:47It was published in 2019 and we're
  • 26:49looking to make some enhancements on that.
  • 26:52Hopefully this year.
  • 26:54It does help.
  • 26:55The toolkit helps organizations
  • 26:57develop HealthEquity plans based
  • 26:58on the class standards and really
  • 27:00takes them through their four phase
  • 27:02model of change and outlines a
  • 27:03lot of the work that we're going
  • 27:05to do that we do in our cohort.
  • 27:07Eddie individuals have been trained
  • 27:09on how to utilize the toolkit.
  • 27:11We also have had 52 organizations trained
  • 27:14in that six month cohort process,
  • 27:16and we have five currently in process and
  • 27:1848 of them have developed HealthEquity
  • 27:20plans that many of them continue.
  • 27:22To this day,
  • 27:23we've had 266 individuals trained in and.
  • 27:26Equity Workshop,
  • 27:27which is really around how to implement
  • 27:29class standards in your everyday work
  • 27:31with clients and then 209 trained
  • 27:34in implicit and explicit bias.
  • 27:37We've had 149 people attend information
  • 27:40sessions around our technical assistance
  • 27:43and cohort process that we offer,
  • 27:45and then the regional learning communities
  • 27:47again continue in every region.
  • 27:49They're quarterly.
  • 27:50The focus is on sustainability and
  • 27:52ongoing support and training on
  • 27:54how to implement class standards.
  • 27:56And mutual learning and integration of
  • 27:59efforts across the child serving system.
  • 28:02Doctor Frometa and Doctor Kusto
  • 28:04conducted a meta analysis of the class
  • 28:07health health HealthEquity plans.
  • 28:08Excuse me to identify themes.
  • 28:11Which was really helpful in our
  • 28:13continuing working with organizations
  • 28:15to meet their needs.
  • 28:16And then we've presented at
  • 28:18several national conferences.
  • 28:20A couple of them included here and
  • 28:22we more most recently submitted
  • 28:25a proposal to present at nomicon.
  • 28:28In Georgia.
  • 28:31So I'm going to hand it back
  • 28:32to Doctor Frometa and she can give you
  • 28:34further information about the work
  • 28:35we do with organizations. Thank you,
  • 28:38Lisa. Thank you so much.
  • 28:39That was a wonderful overview
  • 28:40of some of the work that we've
  • 28:43been doing on and so thank you.
  • 28:46We're very appreciative,
  • 28:47so I'm going to talk a little bit
  • 28:50about some of the nitty gritty of
  • 28:52how we actually support organizations
  • 28:55in terms of building a HealthEquity
  • 28:57plan before we get there.
  • 29:00But again, by way of review,
  • 29:03I just want to highlight that
  • 29:06the national class standards,
  • 29:08the purpose of the national class standards,
  • 29:09again as Lisa.
  • 29:13Reviewed is to provide organizations
  • 29:16and individual a blueprint a
  • 29:20foundation to implement culturally and
  • 29:24linguistically appropriate services
  • 29:25that will advance HealthEquity,
  • 29:27improve quality and again to
  • 29:30mitigate health disparities.
  • 29:31Health care disparities.
  • 29:35There are 15 standards and there's
  • 29:37four areas that are beyond the scope
  • 29:40of what we actually can dive into.
  • 29:42Today, however,
  • 29:43that part of the technical assistance
  • 29:46that we offer is providing a lot
  • 29:49of support and education around
  • 29:52what the class standards are,
  • 29:54which is a part of our model and
  • 29:57ensure that all individuals within
  • 29:59organizations are trained to understand
  • 30:02what the class standards are.
  • 30:04As well as.
  • 30:07Clients who may be served by
  • 30:10organizations on that they
  • 30:12know that these are areas that
  • 30:15organizations are really focused on.
  • 30:17And in general, or in some.
  • 30:21The four areas really cover kind
  • 30:23of again a foundational standard,
  • 30:25ensuring that organizations are committed
  • 30:29to HealthEquity and racial justice.
  • 30:34And sometimes I work with organizations
  • 30:36that have a mission statement that
  • 30:40highlights that on sometimes agencies
  • 30:42we write their mission statement or
  • 30:46create a HealthEquity statement in addition.
  • 30:49There's also a focus on governance,
  • 30:53leadership,
  • 30:53and workforce.
  • 30:54Really looking at standards 2 and four
  • 30:57and within that particular area we
  • 31:01focus on promotional opportunities,
  • 31:04retention and looking at data to
  • 31:08help us really help organizations
  • 31:11focus on their internal structure
  • 31:14and are there areas you know?
  • 31:15What are areas that they're doing very
  • 31:17well in as well as areas that they need to?
  • 31:19From a workforce perspective,
  • 31:22highlight.
  • 31:24And shift we also focus on
  • 31:27communication and language assistance.
  • 31:29I find that this is an area that
  • 31:32many organizations focus on and,
  • 31:35and this is ensuring that I'm written.
  • 31:38Materials are actually translated on
  • 31:41in languages that actually match the
  • 31:45population of that specific region
  • 31:48actually serves as one example.
  • 31:51At times it may also mean some
  • 31:54training and support,
  • 31:55formal training and support around
  • 31:58ensuring that there are translators
  • 32:00in order to help support clients or
  • 32:05patients who are in need with the
  • 32:09goal of again providing quality health care.
  • 32:14And then from a from a more long term
  • 32:16perspective, really thinking about this,
  • 32:18we know that this is the lifetime
  • 32:20work and we work with agencies
  • 32:23for a specific period of time,
  • 32:25but we do provide them with
  • 32:27more additional support.
  • 32:29And so how do we do that?
  • 32:30We provide them with ongoing resources
  • 32:33and support across the state through
  • 32:35the learning communities as Lisa
  • 32:38mentioned on on ways of continuing
  • 32:41to keep that HealthEquity plan.
  • 32:43And the HealthEquity goals and
  • 32:47objectives alive within the organization.
  • 32:51So that's a little bit about what we do.
  • 32:54By way of definition,
  • 32:55I just want to just briefly highlight
  • 32:58and I'm aware of time and I'd like to
  • 33:01leave about 5 to 10 minutes for for
  • 33:04Q&A as well behavioral HealthEquity on.
  • 33:08Is the right to access quality health
  • 33:12care for all populations regardless of.
  • 33:16What they identify with from a
  • 33:19intersectionality perspective,
  • 33:20really thinking about race, ethnicity,
  • 33:22gender, socioeconomic status,
  • 33:25sexual orientation and geographical
  • 33:29location and and this is the SAMHSA
  • 33:33definition of behavioral HealthEquity
  • 33:35and this includes access to prevention,
  • 33:39treatment and recovery services for both
  • 33:42mental health and substance use disorders.
  • 33:47And again, as mentioned on,
  • 33:51we have also, along with DCF,
  • 33:55really focused on racial justice.
  • 33:57Given some of the shifts and given
  • 34:00some of the challenges that that
  • 34:03have been much more from associate
  • 34:07political perspective on a part of
  • 34:10what we have been talking about here
  • 34:13in the state and at the national level.
  • 34:16So racial justice is a systematic,
  • 34:19fair treatment of individuals of all races,
  • 34:22resulting in equitable opportunities
  • 34:24and outcomes for all.
  • 34:27And I I do want to add, you know,
  • 34:30the definition of what we mean by
  • 34:32racial equity because racial equity
  • 34:35is 1 component of racial justice.
  • 34:39And it includes work to address
  • 34:42the not just the effects,
  • 34:44but the root causes of inequities.
  • 34:46What causes inequities and again a
  • 34:48part of what we do is really work with
  • 34:52organizations to really dive into.
  • 34:54You know why this is happening in ways
  • 34:57that they can actually shift practice
  • 35:00in order to mitigate this from happening.
  • 35:04So this is very in a,
  • 35:06you know very specifically,
  • 35:08and includes eliminating policies or
  • 35:11shifting policies or practices or attitudes,
  • 35:14cultural messages that reinforce
  • 35:17unequal outcomes by race.
  • 35:20So that's something that our again,
  • 35:23difficult conversations with.
  • 35:24Certainly a part of what we do.
  • 35:27I knocked now on a Segway in terms
  • 35:30of making sure that we're all,
  • 35:31and I'm sure that you're aware of this,
  • 35:33but just I want to emphasize that
  • 35:36a lot of the work that we do in our
  • 35:39work group in our class work group is
  • 35:42really looking at data collection and
  • 35:46helping organizations really identify
  • 35:48on lot of organizations have lots of
  • 35:51data that are are all over the place,
  • 35:55and so how do we really help them?
  • 35:57Really streamline that data in order
  • 36:00to build the HealthEquity plan,
  • 36:02so one of the ways that we do that is we
  • 36:05work closely with one of our partners,
  • 36:07which is.
  • 36:10See T.
  • 36:12Data.org and you can find a lot of the
  • 36:15data that I'm about to share with you
  • 36:18with CT data collaborativeexcuseme.org.
  • 36:23And they have wonderful data.
  • 36:26They also provide lots of training
  • 36:28and support to our cohorts who
  • 36:31are become a part of our process.
  • 36:34So just in brief,
  • 36:35I won't review every single
  • 36:37one in detail here,
  • 36:39but we know that in the state of
  • 36:42Connecticut from 2000 to 2920,
  • 36:45ten that our population has
  • 36:48increased on by 4.9 and there's been.
  • 36:51There's been some increase from
  • 36:542010 to 2020 twenty.
  • 36:59By zero point 9%.
  • 37:01So there you know there have been
  • 37:04some cities that have actually
  • 37:06lost populations and some cities
  • 37:09have that have gained populations
  • 37:11in terms of what we know about
  • 37:14individuals who identify as black
  • 37:17indigenous and individuals of color,
  • 37:19the population continues
  • 37:20as we know to increase.
  • 37:23So here you can see some of
  • 37:25the trends in terms of looking
  • 37:28at 2000 data versus 2010 data.
  • 37:31And as you can see here in 2020 data.
  • 37:36The population has increased by 37%.
  • 37:40Towns with the largest black,
  • 37:42Hispanic and Asian populations
  • 37:44are as follows, and again,
  • 37:46this data on is from the US Census data
  • 37:49and again from City Data Collaborative.
  • 37:53Here we have on Black and African
  • 37:56American populations in Bloomfield.
  • 37:59Excuse me, make up 53% of the population.
  • 38:05We have 4444% of the population
  • 38:09in Hartford and New Britain who
  • 38:12identify as Hispanic or Latino.
  • 38:15And we have in Rocky Hill 19% of the
  • 38:18population that identify as Asian.
  • 38:20And again, this is based on
  • 38:23census data of twenty 2020.
  • 38:27I thought this was a really important slide
  • 38:30to include here and what I really want to
  • 38:33highlight for you is that these three bars
  • 38:35here and as you can see in this graph.
  • 38:37And again, this is from the US Census
  • 38:41Bureau American Community Survey,
  • 38:432010, 29 and 2019.
  • 38:46What we do see is again,
  • 38:49even the financial disparities the
  • 38:53income disparities on based on
  • 38:55medium household income. And again,
  • 38:58this is across the state and what you see.
  • 39:02Obviously it is on those individuals
  • 39:04who identify with as two or more races,
  • 39:08African American or latino's.
  • 39:10Once again, who actually?
  • 39:14Make up on less.
  • 39:16Less of the income here.
  • 39:19Make significantly less.
  • 39:23Something that is also interesting is
  • 39:26that we have in the state of Connecticut
  • 39:30experience a 9% decrease in our
  • 39:32population or are under 18 population.
  • 39:36So these are the numbers.
  • 39:38What is really interesting about this,
  • 39:40however, is that while we have
  • 39:42experienced a decrease in the numbers,
  • 39:45the reason why this work is important in
  • 39:47terms of really looking at HealthEquity
  • 39:50and language barriers and so forth
  • 39:52is because there's been a some poor.
  • 39:54Percent increase in individuals who
  • 39:58identify with in. Under 18 population.
  • 40:012 or more races.
  • 40:0320% increase in in the Latino population.
  • 40:0727% decline in the white population
  • 40:09again in this age group and it's
  • 40:1212% increase in Asian population.
  • 40:15So this really is a call for action.
  • 40:16It's really, you know,
  • 40:18highlights the need to really look
  • 40:21at our programs and think about
  • 40:23what it is that we're offering.
  • 40:26So now I wanna segue to the last
  • 40:28part of today's presentation,
  • 40:30which is really,
  • 40:31I'm talking about our six month
  • 40:33process in terms of from a
  • 40:35technical assistance perspective.
  • 40:36What we offer.
  • 40:37So one of the first things that I want
  • 40:41to highlight and I'll I will keep
  • 40:43this brief is our four phase change
  • 40:47model to help organizations across
  • 40:50Connecticut establish and develop
  • 40:52HealthEquity plans and to address racial.
  • 40:55Cost us and health disparities so
  • 40:58there are four phases to what we do.
  • 41:00The first phase is the initiation
  • 41:02and engagement phase and this is
  • 41:04the phase where we actually work
  • 41:07with leadership to ensure that
  • 41:08they're committed to understanding.
  • 41:10Class standards are committed to
  • 41:13looking at health inequities and racial
  • 41:16injustices for some organizations,
  • 41:18and every organization is slightly different.
  • 41:21Some of them have DI teams on.
  • 41:24They call them DI teams.
  • 41:26Some of them call them class teams.
  • 41:29Some organizations do not,
  • 41:31so we really work with organizations
  • 41:34to help them develop.
  • 41:35Leadership team that is specifically
  • 41:38focused on health disparities.
  • 41:41We then provide them with training
  • 41:43and support around developing a
  • 41:46HealthEquity plan within six months,
  • 41:48and what that process will look like.
  • 41:51We work on bringing lots of trainers
  • 41:55on to to the cohorts so that they're
  • 41:59not actually they have a schedule
  • 42:02of of trainings that they attend
  • 42:05and the end result.
  • 42:06It is within six months that they
  • 42:09actually have a completed HealthEquity
  • 42:11plan that's ready to be implemented,
  • 42:14and certainly continued from a
  • 42:16sustainability perspective to be looked at.
  • 42:19The second phase is the again,
  • 42:22the assessment phase really,
  • 42:24really diving into once again
  • 42:27looking at the organization,
  • 42:29evaluating how well the organization has done
  • 42:33in terms of HealthEquity data we provide.
  • 42:37Lots of different templates in terms
  • 42:39of how do you look at your data?
  • 42:42How do you survey internal staff
  • 42:47as well as how do you actually?
  • 42:51Provide focus groups within the community,
  • 42:53for example,
  • 42:54so we spent a lot of time helping
  • 42:57organizations organize their data
  • 43:00collection plan in order to analyze it.
  • 43:04Based on that analysis.
  • 43:06Then phase two is really about
  • 43:10helping organizations select and identify
  • 43:14priority areas or priority class areas.
  • 43:18There are 15 class standards as mentioned,
  • 43:20so really helping them identify one.
  • 43:23Two at times 3.
  • 43:24Class standards in order to build that
  • 43:27HealthEquity plan and to begin that
  • 43:30HealthEquity plan is where we where we start.
  • 43:33Phase three is really to help organizations
  • 43:38implement some of some of the some of
  • 43:43the goals that they have and really
  • 43:45present their HealthEquity plan to us.
  • 43:47We offer a graduation ceremony.
  • 43:51Where organizations have an opportunity
  • 43:54to invite clients and staff leadership
  • 43:58and board of directors to present on
  • 44:02a HealthEquity plan biology and then
  • 44:06the final phase of our sustainability
  • 44:09portion of our of our model is
  • 44:12really to connect individuals with
  • 44:15ongoing support through the loan
  • 44:18communities across the state.
  • 44:20So that's a little bit of
  • 44:22what we do in terms of this.
  • 44:24Our model that was published in 2019
  • 44:27and then Lisa mentioned we're looking
  • 44:30to tweak the model a bit as as we
  • 44:34progressed and and and we learn.
  • 44:37So that's a little bit about what
  • 44:39we do and just briefly on.
  • 44:41This gives you an overview of what
  • 44:43our six month process looks like in
  • 44:46terms of moving from the initiation
  • 44:48and commitment fees in terms of
  • 44:50helping organization and providing
  • 44:51them with lots of information.
  • 44:53And what HealthEquity planning is is for
  • 44:57and like to helping individuals conduct
  • 45:01organizational assessments on that time on.
  • 45:04We are a part of a facilitating focus groups.
  • 45:08Uh,
  • 45:09we provide them with some templates
  • 45:11in terms of surveys,
  • 45:12we integrate some of the surveys
  • 45:14that are already being done within
  • 45:16organizations to really highlight some
  • 45:18of the HealthEquity and racial justice
  • 45:21components in terms of client satisfaction,
  • 45:24for example.
  • 45:26And then one,
  • 45:27three.
  • 45:28We look at outcomes review the
  • 45:30outcomes month four we select we
  • 45:32help organizations select two
  • 45:34class priority areas.
  • 45:36And when I say we help,
  • 45:38that means that as a technical assistant,
  • 45:41what we do is we meet with the the
  • 45:45DEI team or the class team and help
  • 45:49them review their data and they're
  • 45:51the ones who really prioritize based
  • 45:53on those results. What the two.
  • 45:56123 priority class areas are.
  • 45:59In the 5th month we have the formal
  • 46:02presentation in the kickoff and then
  • 46:04finally we transition and invite.
  • 46:08Every organization has been a part
  • 46:10of this process to actually take
  • 46:12part in the learning community
  • 46:14for sustainability efforts and
  • 46:16for ongoing support.
  • 46:18So what we offer again is the way
  • 46:20that this is done is we have five
  • 46:23monthly virtual meetings that
  • 46:25are typically 60 to 90 minutes
  • 46:27long and we do that on purpose.
  • 46:29We have one in at least one individual
  • 46:32from each organization has been
  • 46:34a part of this process attend.
  • 46:36Typically it's the DEI team and
  • 46:38the class team.
  • 46:39Whatever the organization calls it,
  • 46:41who attends and who shares that
  • 46:45information back to the organization.
  • 46:48We offer a formal toolkit training which
  • 46:50is very important in foundational,
  • 46:52and it is our road map our framework
  • 46:55to helping organizations actually.
  • 46:59We bring in HealthEquity
  • 47:03trainers on family and youth.
  • 47:07Data collection and really importantly,
  • 47:11quality assurance, which is something that.
  • 47:16Becomes a part of the sustainability
  • 47:19efforts for organizations.
  • 47:22We also provide individualized
  • 47:24organizational support,
  • 47:26so one example of that is I meet
  • 47:29with the DEI team, for example,
  • 47:32or the Chair to provide them
  • 47:35with further support in terms of
  • 47:39direction of what the next steps are,
  • 47:42and they may have some questions in terms
  • 47:44of how to organize some of their data,
  • 47:47and then again provide templates
  • 47:50on building HealthEquity plans.
  • 47:52Some organizations have internal
  • 47:53standards that they have to follow.
  • 47:56We also have some templates and
  • 47:58sometimes it's integrated and then
  • 48:00from a sustainability perspective.
  • 48:02Again, we connect them with the community.
  • 48:06We have two slides left on.
  • 48:08There are some upcoming opportunities
  • 48:09if you wish to be involved,
  • 48:11you can certainly take a picture of this.
  • 48:15I know that this is also being taped,
  • 48:17but if you if this sounds interesting
  • 48:20to you and hopefully it does if
  • 48:23your organization is interesting,
  • 48:24interested in developing a HealthEquity
  • 48:27plan within that six month period.
  • 48:31There are informational or introductory
  • 48:33sessions that actually dive deeper
  • 48:35into some of the information that
  • 48:37I have provided to you today,
  • 48:39and these are the dates and times
  • 48:42on when they will occur in.
  • 48:45In this month,
  • 48:46we typically try to do this
  • 48:48on a on a monthly basis and.
  • 48:53And then my contact information is here.
  • 48:57Before we go to questions,
  • 48:59I do want to say thank you too.
  • 49:02I want to thank you for taking
  • 49:05time out of your busy schedule to
  • 49:07be here today and also I would
  • 49:10like to thank our graduating.
  • 49:14Racial justice and HealthEquity
  • 49:16champions across the state
  • 49:18and all six regions who have
  • 49:21participated in this initiative.
  • 49:25As you can see, could probably.
  • 49:27I'm sure that you will
  • 49:29recognize some of these names.
  • 49:33And lastly, I do want to say that we do
  • 49:37have on a Facebook page in addition to
  • 49:40the website and we have an Instagram
  • 49:43account as well For more information.
  • 49:46And there are lots of training opportunities
  • 49:49and information that we do provide.
  • 49:52Now I just want to go back here
  • 49:55and I want to stop talking.
  • 49:57And I want to thank you and
  • 50:00I want to take questions.
  • 50:01I'm gonna stop sharing my screen.
  • 50:03Doctor Frometa we do have a
  • 50:05question from Judy Eisenberg.
  • 50:06She's asking if you can say a
  • 50:08little bit more about the individual
  • 50:10training for those who may not be
  • 50:12able to engage organizationally is
  • 50:14was called access plan and improve.
  • 50:18Sure, so that's a part of and I
  • 50:20don't know if Lisa is still here,
  • 50:23because that's OK. She had to log off.
  • 50:25OK, so that's a part of what one
  • 50:27of our partners seat would do.
  • 50:29So if Judy you're interested in
  • 50:32doing more individualized training,
  • 50:34I would connect you with our partners.
  • 50:39Michelle Marie, you know Judy,
  • 50:42they're wonderful. They're great.
  • 50:43Thank you so much for this presentation.
  • 50:45It really filled in a lot of gaps for me.
  • 50:47I've been introduced to the class,
  • 50:49work through the Regional Advisory
  • 50:51Council and Citizens Review Panel,
  • 50:53but didn't have this background and I
  • 50:54sure could have used it a year ago.
  • 50:56So thank you so much.
  • 50:58Thank you Judy. I appreciate it.
  • 51:02Questions, comments.
  • 51:08I was going to show you more videos,
  • 51:09but I thought given some of the challenges
  • 51:12that would be better to help me do that. I
  • 51:15have a question, Cecilia,
  • 51:16thank you for this wonderful overview.
  • 51:20A very very systematic,
  • 51:22methodical way to help organizations.
  • 51:25And so if the organizations
  • 51:28are small. For example,
  • 51:30let's say there's an inpatient psychiatric
  • 51:32unit at Yale, New Haven Hospital that
  • 51:34might wanna look it's.
  • 51:38HealthEquity practices it.
  • 51:40Is there a limitation to how
  • 51:42small the organization is or
  • 51:44how large the organization is?
  • 51:47And also is is there
  • 51:49is this free?
  • 51:50Is there cost
  • 51:51for enrolling in the program practicalities?
  • 51:56Thank you so much Lori for that
  • 51:58question and you know first
  • 52:00of all, this is a it's free.
  • 52:03This is free Technical
  • 52:04Support and we know that free doesn't
  • 52:07always mean free because it does.
  • 52:10You know, we do ask for a commitment which
  • 52:13means time which again does not equal free.
  • 52:17But the support that we do offer is free.
  • 52:18I certainly have worked with organizations
  • 52:21that are very small that have one
  • 52:24individual that that one individual wants
  • 52:26to start focusing on HealthEquity and just
  • 52:29needs to need the foundation needs the
  • 52:32words the nuclear to really talk about.
  • 52:35You know what HealthEquity is so that they
  • 52:38can bring it back to their organization
  • 52:41and they do that as kind of phase one.
  • 52:45And so I certainly have worked with.
  • 52:47You know I've worked with.
  • 52:49Large organizations that are
  • 52:51expanding but they just have,
  • 52:54like you know that they're in the
  • 52:55process of just having like one
  • 52:57team and they're like, well.
  • 52:58How do we expand?
  • 52:59We're not sure, so we need to, you know,
  • 53:02have you know a better foundation of what the
  • 53:05class standards are in a HealthEquity plan?
  • 53:07And then we need to try to scale up.
  • 53:12Our efforts and we need to ensure that.
  • 53:16That the different types of programs
  • 53:19are also aware of what we're doing
  • 53:22and be respectful of.
  • 53:23Perhaps, you know some of the the
  • 53:25different challenges that they may have,
  • 53:27or different populations
  • 53:28that they're serving.
  • 53:30So in short, yes,
  • 53:31we definitely work with
  • 53:32organizations I've worked with.
  • 53:34You know,
  • 53:35an organization who did wonderful work and
  • 53:37had one individual actually doing the work,
  • 53:40and by the time that they were done,
  • 53:42they actually had commitment
  • 53:44from their board of directors.
  • 53:46They had a HealthEquity plan.
  • 53:47At which grew to a number of different.
  • 53:52Programs within organization.
  • 53:54So thank you.
  • 54:00Thank you I I actually have a
  • 54:02question you had shared about.
  • 54:03You know within six months is there sort
  • 54:06of a long term plan in terms of checking
  • 54:08in with agencies and individuals to see
  • 54:10about more around that sustainability.
  • 54:12You know, I think it's it's easy when
  • 54:14events arise to have this momentum and
  • 54:16but then it sort of fizzles out sometimes.
  • 54:18Is there a sort of active work and effort
  • 54:21to address sort of the sustainability
  • 54:23of the implementation of plans?
  • 54:25Yes, yes, and that is
  • 54:28phase four of our model,
  • 54:30and that's when we connect individuals
  • 54:33to learn communities and again seat.
  • 54:35As Judy talked about Michelle
  • 54:38and and Marie Spivey,
  • 54:41Michelle Reardon Mills, and I'm sorry,
  • 54:43I think I forgot her last name and correct,
  • 54:47it's Michelle Stewart copes.
  • 54:48Michelle Stewart copes.
  • 54:49I work with two Michelle's
  • 54:51that are hyphenated.
  • 54:51So thank you a lot and so they actually.
  • 54:55You know we'll continue to work
  • 54:58and help organizations look
  • 55:00at their HealthEquity plans.
  • 55:03And part of the work that I do is you know,
  • 55:06although it's just six months apart of
  • 55:09the plan is to ensure that there are
  • 55:13parameters in place so that they're
  • 55:17looking at and reporting out on
  • 55:20progress on a yearly basis every six months.
  • 55:25Who's responsible for it?
  • 55:26What is that going to look like?
  • 55:28And then my colleagues are part of the
  • 55:31class team will typically take that over.
  • 55:35Uhm, so there's ongoing support.
  • 55:37That's a great question.
  • 55:38Thank you,
  • 55:38Crystal,
  • 55:39thank you. Thank you.
  • 55:40We are just about at the two o'clock mark.
  • 55:43You have the well.
  • 55:45It was recorded and you also have the
  • 55:49email that Doctor for Meta had put.
  • 55:51If you have any questions,
  • 55:52we truly appreciate your
  • 55:53time and sharing some of the
  • 55:55work that you're doing around
  • 55:56HealthEquity across the state.
  • 55:58So thank you so much and thank
  • 55:59you everyone for attending.
  • 56:02Thank you. Thank you everyone.