Customers and suppliers are not to be used interchangeably. They represent different types of parties in Workday and have two distinct setup processes associated with them.
A customer is an entity that the university bills to receive payment for services rendered by Yale. This is accomplished through the Workday Accounts Receivable system, and for non-sponsored accounts receivable at the School of Medicine, this is a centralized function managed firstname.lastname@example.org. Sponsored award invoices should be processed through the Office of Sponsored Projects.
A vendor or supplier is an entity or business that sells products or services. Yale then pays through Accounts Payable via the Finance Support Center (FSC). This is a university-wide centralized function.
There is a separate process for customer setup and vendor/supplier setup in Workday. The setup for vendors/suppliers and customers are processed by two different departments. Please use the Yale University Customer Registration Form for customer setup.