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INFORMATION FOR

Customer Names Required for Clinical Trials

November 10, 2022

Per Yale University guidelines, all individuals and entities with whom the university interacts must be clearly identified and be associated with a unique Workday customer number. The Workday customer setup process screens all customers to ensure that the university is not transacting with a restricted party or country; therefore, it is imperative that all users are in compliance with university policy.

It has been discovered that there are a number of invoices flowing through OnCore into the Workday Non-Sponsored Accounts Receivable module with a generic customer name of “OnCore”. This is not allowed. In coordination with the Yale Center for Clinical Investigation (YCCI) and the Yale Cancer Center (YCC), a step will be implemented during the setup of the clinical trial to ensure a valid customer name and number is identified at that time. It is the department’s responsibility to provide this information. Should this information be omitted, there is a risk that setup of the clinical trial will be delayed or possibly denied.

A cleanup effort is currently underway, and any department who has not identified a Workday customer will be contacted for further information to correct this issue moving forward. If a customer is not currently set up in Workday, please complete the Yale University Customer Registration Form.

Submitted by Lena Smith Parker on November 10, 2022