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BOA Transition to US Bank Prepaid Card FAQ

August 17, 2023
by Jess Caponigro

U.S. Bank Prepaid Reloadable Cards for Faculty and Staff

Effective 8/1/23 only U.S. Bank Cards will be funded

Frequently Asked Questions

Why did Yale discontinue the Bank of America prepaid card program?
Bank of America notified Yale that they are exiting the card business.

What do I do with my Bank of America prepaid card?
Please spend down the funds, complete expense reports and close the card by calling the number on the back. Then shred it!

I did not receive a U.S. Bank card, what should I do?
Contact Treasury Services at 203-432-4100 or

How do I have my U.S. Bank card funded?
Complete a Spend Authorization in Workday. There is no change to this process.

How do I request a U.S. Bank prepaid card?
Have your supervisor email with your name and mailing address.

I don’t have a U.S. Bank card and I need funds now. What should I do?
Please request a Spend Authorization in Workday and choose a different payment method such as cash, check, direct deposit or gift cards.

Which ATMs can I use without paying a fee?

Is there a way to obtain a cash withdrawal at a bank branch?
Yes, Visa member bank locations are required to provide a manual cash withdrawal over the counter for a $5 fee.

I am starting a new study. What is the recommended payment method?
Whenever possible please enroll the study participants in OnCore for automated payments. Please contact

How do I close a Spend Authorization?
Please complete an expense report and return any unused cash. Please see procedure Advances and Spend Authorizations (

How can I view my balance and transactions?
Please view online at or call cardholder services at 888-799-0030. You may also inquire about the balance at an ATM, however please be sure to use an in-network ATM to avoid fees.

Are there limits on the card?

Yes, please note these are lower than the BOA card limits

  • $10,000.00 Amount that can be place on a card within a 24 hour period
  • $15,000.00 Balance that can be on the card at any given 􀆟me
  • $5,050.00 Amount that can be withdrawn over the counter in a 24 hour period
  • $1,025.00 Max withdrawal at ATM in one transac􀆟on
  • $1,220.00 Amount that can be withdrawn at an ATM in a 24 hour period
Submitted by Lena Smith Parker on August 17, 2023