Information Design for Congested Social Services: Optimal Need-Based Persuasion
Anunrojwong J, Iyer K, Manshadi V. Information Design for Congested Social Services: Optimal Need-Based Persuasion. Management Science 2023, 69: 3778-3796. DOI: 10.1287/mnsc.2022.4548.Peer-Reviewed Original ResearchHigh-need usersEffectiveness of information designKnowledge of users’ typesPrivate outside optionsAbsence of price discriminationFirst-come-first-served queueRevenue managementMarketing analyticsGabriel WeintraubReduce congestionPrice discriminationStylized modelE-companionImprove social outcomesImprove welfareService providersFull informationWelfare outcomesCongestionCentralized admissionsInformation designUser typesWaiting timeHeterogeneous usersWelfare