2022
Addressing Mistreatment of Providers by Patients and Family Members as a Patient Safety Event.
Hatfield M, Ciaburri R, Shaikh H, Wilkins KM, Bjorkman K, Goldenberg M, McCollum S, Shabanova V, Weiss P. Addressing Mistreatment of Providers by Patients and Family Members as a Patient Safety Event. Hospital Pediatrics 2022, 12: 181-190. PMID: 35102377, DOI: 10.1542/hpeds.2021-006267.Peer-Reviewed Original ResearchMeSH KeywordsChildCross-Sectional StudiesFamilyHealth PersonnelHumansPatient SafetySurveys and QuestionnairesConceptsHealth care providersTertiary-care university children's hospitalEligible health care providersLower quality patient careUniversity Children's HospitalFamily membersMultivariable logistic regressionCross-sectional studyPatient safety cultureSafety incident reportingIncident reportingOutcomes of interestPatient safety eventsHCP knowledgeChildren's HospitalHigher oddsCare providersProvider agePatient carePatientsLogistic regressionBaseline surveySafety eventsEffect of trainingAnonymous survey
2015
The relationship between voice climate and patients’ experience of timely care in primary care clinics
Nembhard IM, Yuan CT, Shabanova V, Cleary PD. The relationship between voice climate and patients’ experience of timely care in primary care clinics. Health Care Management Review 2015, 40: 104-115. PMID: 24589927, PMCID: PMC5428896, DOI: 10.1097/hmr.0000000000000017.Peer-Reviewed Original ResearchConceptsTimeliness of carePrimary care clinicsTimely carePatient care experiencesCare clinicsPatient experienceCare experiencesCross-sectional studyLess patientsStaff work environmentPatient reportsPatientsQuality careClinicAppointment timeCareClinical leadersAdministrative staffReportProfessional groupsWork environmentStaffAnalysis of varianceLeaders' reportsVoice climate