2022
Telehealth care before and during COVID-19: trends and quality in a large health system
Luna P, Lee M, Greeno R, DeLucia N, London Y, Hoffman P, Burg M, Harris K, Spatz ES, Mena-Hurtado C, Smolderen KG. Telehealth care before and during COVID-19: trends and quality in a large health system. JAMIA Open 2022, 5: ooac079. PMID: 36204596, PMCID: PMC9531686, DOI: 10.1093/jamiaopen/ooac079.Peer-Reviewed Original ResearchTelehealth visitsQuality of careTelehealth useCOVID-19Cross-sectional observational studyHigher visit volumeCOVID-19 surgeLarge health systemSatisfaction surveyMost patientsPatient satisfactionObservational studyTelehealth carePatient's perspectiveVisit volumeHigh satisfaction ratingsPatient portalsPatient experiencePatientsCare deliveryHealth systemVisitsHigh satisfaction levelsCareGood technical quality
2020
Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine
Hoffman PE, London YR, Weerakoon TS, DeLucia NL. Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine. Healthcare 2020, 8: 100482. PMID: 33129179, PMCID: PMC7528872, DOI: 10.1016/j.hjdsi.2020.100482.Peer-Reviewed Original ResearchConceptsEnd-user knowledgePatient portalsCentralized communicationOperational workflowPersonalized supportVideo visitsIntraorganizational relationshipsEvaluation processOperational consistencyPortalDifferent stakeholdersOverall patient experiencePatient-provider relationshipRapid scalingNon-clinical staffTechnical literacyActive collaborationVirtual careWorkflowElectronic health record trainingEHRPatient experienceVisitsPerson servicesDifferent levels