What can we learn from patient dissatisfaction? An analysis of dissatisfying events at an academic medical center
Lee AV, Moriarty JP, Borgstrom C, Horwitz LI. What can we learn from patient dissatisfaction? An analysis of dissatisfying events at an academic medical center. Journal Of Hospital Medicine 2010, 5: 514-520. PMID: 21162153, PMCID: PMC3075540, DOI: 10.1002/jhm.861.Peer-Reviewed Original ResearchConceptsAcademic medical centerHospital careMedical CenterUrban academic medical centerPostdischarge telephone interviewPatient satisfaction assessmentPatient satisfaction surveyQuality improvement initiativesQuality hospital careDomains of dissatisfactionPatient satisfactionPatient dissatisfactionPatient inputSafe careTelephone interviewsImprovement initiativesCareHealthcare deliveryPatientsSatisfaction surveyEffective communicationInterventionSatisfaction assessmentIneffective communicationDifferent determinants