Asking Patients What They Like: Overlooked Attributes of Patient Satisfaction with Primary Care
Concato J, Feinstein A. Asking Patients What They Like: Overlooked Attributes of Patient Satisfaction with Primary Care. The American Journal Of Medicine 1997, 102: 399-406. PMID: 9217623, DOI: 10.1016/s0002-9343(97)00092-2.Peer-Reviewed Original ResearchConceptsPatient satisfactionVeterans Affairs Medical CenterPrimary care clinicsPrimary health careHealth care servicesClinic visitsCare clinicsSame clinicOpen-ended questionsPrimary careClinimetric methodsMedical CenterPatientsCare servicesPhysician staffNonphysician staffClinicHealth careCareFace validityPsychometric instrumentsResponseSatisfactionCliniciansStaff