Mark began working with Yale School of Medicine Communications in 2010 as the Manager for Web Training and Support. In this role, Mark fielded website editors' questions concerning YSM's content management system, SDL Web, along with other web applications used in conjunction with Tridion to maintain the school's web presence. In addition, with the help of the Web Group student team he created a library of support documentation for editors to learn the basics of SDL Web and how to create specific templates.
Over the years, his role transitioned from being focused on supporting editors making website updates in the YSM environment to the development of the website applications themselves. Now, as Product and Web Services Director, Mark defines requirements and facilitates the development of web applications, leads the UI/UX design process for those applications to ensure they are user-friendly and accessible, and directs the Web Services team, a centralized group of professional editors who make the vast majority of the updates needed for the Yale School of Medicine and Yale Medicine websites.
Education & Training
- BAYale College, International Studies, East Asian Studies (2008)