05-16-25 Yes! Session: "Job vs Career: Increase Efficiency and Improve Impact" with Christopher Sankey, MD
May 16, 2025Information
- ID
- 13146
- To Cite
- DCA Citation Guide
Transcript
- 00:00Afternoon. Welcome.
- 00:02We're excited that this is
- 00:03the
- 00:04the end of a second,
- 00:06year of this yes series.
- 00:08I'm sorry that my copartner
- 00:10in crime, Dana Dunn, is
- 00:12not with us here today,
- 00:13but we've
- 00:14put this series with a
- 00:15lot of,
- 00:16care and attention, and we
- 00:18have loved having many of
- 00:19you and others join us
- 00:20every week.
- 00:22Today for the finale,
- 00:24we have, Chris Sankey.
- 00:27Chris, as you can see
- 00:28from his titles,
- 00:29is all over, internal medicine
- 00:31and does all sorts of
- 00:33things there.
- 00:34He's an associate professor.
- 00:36He is very involved in
- 00:38the training
- 00:39aspects of the department. And
- 00:42something that I didn't know,
- 00:43many of you will know,
- 00:44I had to ask him
- 00:45what,
- 00:46firm chief is and what
- 00:48our firm. So I learned
- 00:49that it's really the heart
- 00:50of the education component for
- 00:52our
- 00:54graduates and and internal medicine
- 00:56residents. So that's a very
- 00:57important role.
- 00:59Chris,
- 01:01trained in medical school in
- 01:02Ohio State University, and then
- 01:04we were lucky enough to
- 01:05steal him and keep him
- 01:06since then. Almost two decades
- 01:08he's been with us.
- 01:09And,
- 01:10Chris has,
- 01:12been interested in a range
- 01:13of aspects in,
- 01:14in medical education.
- 01:16But today's, I think, is
- 01:18particularly relevant to us,
- 01:21job versus career.
- 01:23So we're delighted about this.
- 01:24And, Chris, if you could
- 01:25pass this next slide, please.
- 01:30So,
- 01:31every session, we've tried to
- 01:33yoke it to some of
- 01:34the elements of the ACGME
- 01:37clinical educator milestones.
- 01:39And,
- 01:40two of these three in
- 01:41blue are relevant today. So,
- 01:43certainly, Chris will be talking
- 01:45about teaching and facilitating learning,
- 01:47professionalism in the learning environment.
- 01:49But,
- 01:50there's no truth in advertising
- 01:52about feedback. You really won't
- 01:53be talking about feedback.
- 01:55But goal seven is also
- 01:56very,
- 01:57relevant here, learner professional development,
- 02:00and how do we go
- 02:01from the warm embrace and
- 02:03cocoon of training to the
- 02:04big scary world of jobs
- 02:06out there? And Chris will
- 02:07demystify
- 02:08all of this and more
- 02:09for us now. Chris, take
- 02:11it away. Oh, one more
- 02:12thing. If you could pass
- 02:13the next slide, Chris.
- 02:15By popular demand, you're all
- 02:17eligible
- 02:17to have, as party favors
- 02:19today,
- 02:20CME credits. So there you
- 02:22have the the code, and
- 02:23you can text it there.
- 02:25And,
- 02:26we'll periodically put that number
- 02:28in the chat if anyone
- 02:30comes in
- 02:31late.
- 02:31So, Chris, now please take
- 02:33it away. Thanks for being
- 02:34here.
- 02:36Great. Thank you, Andres. It's
- 02:38a pleasure to, to be
- 02:40here this afternoon and have
- 02:42the opportunity
- 02:44to, have this session with
- 02:45everybody.
- 02:48I you can see my,
- 02:50objectives,
- 02:52posted here.
- 02:54But let me just start
- 02:55by saying just the overall
- 02:58strategy for the next,
- 03:00forty to forty five minutes
- 03:02really are,
- 03:04one, we're not gonna do
- 03:06any, breakout rooms. We're not
- 03:07gonna have any specific pair
- 03:09discussions, but I I do
- 03:13it completely intend for,
- 03:16everybody to hopefully leave this
- 03:18session with some specific granular,
- 03:22behavioral
- 03:24options
- 03:25or opportunities that they can,
- 03:27that you can try in,
- 03:29in your day to day.
- 03:31And I have,
- 03:33they'll be both available by
- 03:35QR code at the end
- 03:37and certainly
- 03:38by, email delivery afterwards. I
- 03:41have a few deliverables,
- 03:42from this session that kind
- 03:44of reinforce some of the
- 03:45things that we're gonna be
- 03:46talking about.
- 03:49And,
- 03:50really,
- 03:51just to get to get
- 03:52into things here,
- 03:54I
- 03:55have three main objectives
- 03:58as we consider
- 04:00what,
- 04:02efficiency
- 04:03and impact really looks like
- 04:05through the lens of the,
- 04:08of the clinician educator.
- 04:11Really, the the the three
- 04:14objectives that I have here
- 04:15can be simply boiled down
- 04:17to context
- 04:19and, hopefully, what will be
- 04:20a helpful rubric
- 04:22and then an action plan,
- 04:24which, as I just mentioned,
- 04:25really will focus on some
- 04:27specific,
- 04:28behavioral opportunities. So
- 04:31let us dive into
- 04:33the context here.
- 04:36And and I would really
- 04:37like to to sort of
- 04:39develop a
- 04:40kind of a
- 04:42shared understanding
- 04:44right now of considering
- 04:46jobs
- 04:47and careers.
- 04:49Maybe this is something that
- 04:51that you do all the
- 04:52time, maybe not. I I
- 04:54was really interested to see
- 04:56when I I,
- 04:57presented this
- 04:58similar talk to this at
- 04:59a national meeting very recently.
- 05:02And
- 05:03there was a show of
- 05:04hands around the room
- 05:06amongst, attendees who really,
- 05:09suggested that they
- 05:11kind of viewed job and
- 05:12career as synonymous.
- 05:16And really what,
- 05:18you know, I'm wanting to
- 05:19contextualize this discussion around is
- 05:21that,
- 05:23in my view,
- 05:25and for the purposes of
- 05:26this discussion, they are
- 05:28different.
- 05:30I'm really
- 05:33viewing,
- 05:35for the purposes of this
- 05:36session, jobs as being
- 05:38the representation
- 05:40of the present day
- 05:42us's, the present day you.
- 05:46How do our
- 05:47roles
- 05:48and pieces of the pie
- 05:50add up,
- 05:51in our current
- 05:54jobs to to encompass everything
- 05:56that we do in our
- 05:57day to day. And I'm
- 05:59considering
- 06:00careers
- 06:01as
- 06:02the,
- 06:03representation
- 06:04of the future you.
- 06:07What is the cumulative
- 06:08impact of our day to
- 06:10day jobs and roles
- 06:12over time? In my experience
- 06:15over the last,
- 06:17twenty plus years, as Andres
- 06:19said,
- 06:20here at Yale,
- 06:22I I find these two
- 06:23to be two different concepts.
- 06:27And speaking frankly, I often
- 06:29find that my day to
- 06:31day roles and and jobs,
- 06:34while being necessary and important,
- 06:37do often encroach on
- 06:39more future based
- 06:41career type,
- 06:44considerations.
- 06:45And,
- 06:47another,
- 06:48fact of life that I've
- 06:49also experienced over the last
- 06:51twenty years is time flies
- 06:52before you know it.
- 06:53Your mid career or even
- 06:55a little past it, perhaps,
- 06:57like me, and,
- 06:59you know, you start to,
- 07:02really become aware of,
- 07:05I don't know, the things
- 07:06that you've done, the things
- 07:06you still,
- 07:08would like to do. So,
- 07:10I'd really like to contextualize
- 07:13this discussion on efficiency,
- 07:16for the in the hopes
- 07:18of perhaps,
- 07:20altering our present day
- 07:23you,
- 07:24us's,
- 07:25if you will, in service
- 07:27of our future,
- 07:30us's, if you will.
- 07:32While we will be talking
- 07:33about efficiency, this is not
- 07:35one of these sessions where
- 07:36it's basically like, look how,
- 07:38efficient I am. Just be
- 07:39more like me. We've all
- 07:40been to that talk. It's
- 07:41never as,
- 07:43interesting or as impactful
- 07:45as,
- 07:47the person giving it, seems
- 07:48to think.
- 07:50What I'm
- 07:51positing to this group here
- 07:53today is whether your
- 07:55desk looks like the upper
- 07:57desk
- 07:58or the lower desk,
- 08:00Regardless of what it looks
- 08:01like, I am willing to
- 08:02bet
- 08:03that all of us have
- 08:05a list of intermediate
- 08:08to longer term,
- 08:10to dos
- 08:12that is
- 08:13longer than we would like
- 08:14it to be.
- 08:16It is true for me
- 08:17now. It was true for
- 08:18me five years ago, and
- 08:20it will probably,
- 08:21be true for me five
- 08:22years from now. And so
- 08:24two fundamental questions that I'd
- 08:26like to address,
- 08:27over the course of the
- 08:28next
- 08:30thirty to forty minutes is,
- 08:32when it comes to thinking
- 08:34about my time and allocating
- 08:36my time,
- 08:38how can I improve
- 08:40my ability to do that?
- 08:41How can we all improve?
- 08:43And by doing so, what
- 08:44do we gain? Like, great.
- 08:45Maybe I'm a little bit
- 08:46more efficient, but what is
- 08:48it in service of? And
- 08:49that's gonna be,
- 08:51what we'd like to consider.
- 08:54So in the short term,
- 08:56I I I had just
- 08:58I don't intend for this
- 08:59in any way to be
- 09:00an all encompassing list. This
- 09:02is just kind of on
- 09:02the basis of of my
- 09:04experience over the last, decade
- 09:06or so. You know, I
- 09:08have found that our day
- 09:10to day
- 09:11collection of roles prevents us
- 09:13from doing some some longer
- 09:15term things.
- 09:16You know, we get
- 09:18wrapped up in the tyranny
- 09:19of the day, and perhaps
- 09:21we have
- 09:22projects that end up being
- 09:24abandoned or not started.
- 09:26Maybe we have grants or
- 09:28manuscripts that are
- 09:30put off and put off
- 09:31or ultimately,
- 09:34discarded.
- 09:35Perhaps
- 09:36there are skill building opportunities
- 09:38that we that we skip,
- 09:40whether they're,
- 09:42local. Right? It would be
- 09:43really easy to,
- 09:45you know, just catch up
- 09:46on some email during this
- 09:47very lunch break instead of
- 09:49attending a, a yes session.
- 09:53It would be easy to
- 09:54skip a, you know, a
- 09:56Pocus conference,
- 09:57to be able to,
- 09:59you know, to catch up
- 10:00on some other things. But
- 10:01oftentimes,
- 10:02these
- 10:03tyranny of the day type
- 10:04activities
- 10:05can prevent
- 10:08additional things, mentorship, sponsorship, coaching,
- 10:11relationship challenges,
- 10:13and and really, with respect
- 10:15to wellness, oftentimes, we get
- 10:17breaks that we don't take.
- 10:18So
- 10:19there can be some short
- 10:21term encroachment on longer term
- 10:22benefit.
- 10:25And
- 10:26what,
- 10:28in terms of what we
- 10:30stand to gain if we're
- 10:31able to be,
- 10:34perhaps more effective with our
- 10:35time?
- 10:37Is it possible that we
- 10:39are able to be more
- 10:40well or able to have
- 10:42more career satisfaction? Can we
- 10:44more effectively
- 10:46show our value,
- 10:48to our institution?
- 10:50Does it translate to promotion?
- 10:53I don't know, but,
- 10:55that's certainly,
- 10:56some of the questions that,
- 10:58that I I I've been
- 11:00grappling with.
- 11:03And
- 11:04an additional,
- 11:06thought that I'd also like
- 11:07to invite us to consider
- 11:09as we,
- 11:11again, kind of,
- 11:13anchor this,
- 11:15session on thoughts about our
- 11:17jobs versus careers, our current
- 11:19selves versus our future selves
- 11:22professionally.
- 11:24Having
- 11:25a,
- 11:26connection with an idea about
- 11:29our larger,
- 11:31meaning,
- 11:32purpose, and vision
- 11:37as educators,
- 11:39as faculty
- 11:40can also be really,
- 11:43helpful,
- 11:45and important. So getting in
- 11:47touch with the why it
- 11:48is that we do what
- 11:50we do
- 11:51can also be an important
- 11:53tether and
- 11:55lifeline that that can give
- 11:57some,
- 11:59structure and and purpose to
- 12:00some of the,
- 12:02specific behavioral changes,
- 12:04that that we may consider
- 12:06going forward. So
- 12:09that is our,
- 12:11context, and I would just
- 12:12like to,
- 12:14pause and just see how
- 12:16that
- 12:17that lands for folks. Are
- 12:18there
- 12:19questions?
- 12:20Are there comments?
- 12:22I'm interested in any thoughts
- 12:24anybody has about just the
- 12:25concept of job versus career,
- 12:29the the the challenges,
- 12:31around the tyranny of the
- 12:32day. Feel free to unmute
- 12:34yourself and and speak up
- 12:35or or put anything in
- 12:37the chat.
- 12:42I think it's a very
- 12:43helpful framework, and even the
- 12:44phrase tyranny of the day
- 12:45I've not heard before. That's
- 12:47a really kind of useful
- 12:48one to take forward.
- 12:49I think the question for
- 12:51me, and I'm curious if
- 12:52we'll get into this later,
- 12:54the,
- 12:56I think sometimes the trade
- 12:57off is work versus work
- 12:59or or or or work
- 13:00versus career or different things
- 13:02that all land within the
- 13:03professional sphere. But sometimes, actually,
- 13:06the tyranny of the day
- 13:07has to do with home
- 13:07tasks or other nonwork tasks,
- 13:09and so that also, I
- 13:10think, can be a trade
- 13:11off. So I'm curious where
- 13:12that lands as the as
- 13:13the talk continues.
- 13:15Sure. I I appreciate.
- 13:17Thank you, Alicia.
- 13:20Work life balance is an
- 13:22incredibly
- 13:22important
- 13:24topic,
- 13:24and it absolutely
- 13:26impacts,
- 13:27the tyranny of the day.
- 13:28There is no question.
- 13:31This talk is is mostly
- 13:33focused on on the professional
- 13:36spear, but especially as we
- 13:38get into perhaps auditing our
- 13:40smartphone use, which we're gonna
- 13:41do later on,
- 13:43there you will see I
- 13:44have some specific examples of
- 13:46of how some of the
- 13:47these personal things can, also
- 13:51sneak in there, but I
- 13:52appreciate you're bringing that up.
- 13:53It's a very important and
- 13:55very real world,
- 13:57consideration. We don't we don't,
- 14:00we don't sort of execute
- 14:02our jobs or our careers
- 14:03in a vacuum without
- 14:05a really fundamental,
- 14:08you know, impact of our
- 14:09personal lives as well.
- 14:18Ali Ali wrote that this
- 14:20describes exactly what I feel
- 14:21is getting in my way.
- 14:22Ali, do you wanna add
- 14:23something more?
- 14:36Thank you for that comment.
- 14:37It's okay. If not, also,
- 14:38I I I appreciate the
- 14:39the the input and the
- 14:41thoughts. I'm glad to hear
- 14:41that this sounds like, at
- 14:43least contextually, we're we're we're
- 14:45landing in a place that,
- 14:48that,
- 14:48some folks have some energy
- 14:50around. So I think,
- 14:51we can
- 14:54move forward to the next
- 14:57objective, which is considering
- 14:59a rubric
- 15:01to help us
- 15:02perhaps
- 15:04more effectively
- 15:05consider
- 15:06how it is we,
- 15:10evaluate, envision our time.
- 15:13I don't,
- 15:14present this as the best
- 15:16or the only,
- 15:18rubric. It's merely just a
- 15:19tool to to facilitate some,
- 15:22hopefully useful introspection,
- 15:25for for all of us.
- 15:26And the rubric that I'd
- 15:28like to,
- 15:30discuss is called the Eisenhower
- 15:31matrix.
- 15:32Many of you may have
- 15:33encountered this in some form
- 15:35or another.
- 15:37But Dwight
- 15:39Eisenhower, World War two, general,
- 15:41thirty fourth president,
- 15:44this aphorism,
- 15:45is attributed to him, which
- 15:47says,
- 15:48what is important is seldom
- 15:50urgent, and what is urgent
- 15:51is seldom important, and which
- 15:53for me, really,
- 15:55gets at that,
- 15:58current self versus,
- 16:01future self kind of,
- 16:04tug of war that that
- 16:05we often experience. And so
- 16:06that,
- 16:08statement has been,
- 16:10operationalized
- 16:11into this,
- 16:13what's called an Eisenhower matrix,
- 16:14which plots in a in
- 16:16a two by two table,
- 16:18urgent versus nonurgent,
- 16:20urgent and nonurgent tasks versus
- 16:22things that are important and
- 16:23not important. Again,
- 16:26I don't want, you know,
- 16:27the importance,
- 16:30is is not that's not
- 16:31necessarily meaning that there's lots
- 16:33of stuff we do that's
- 16:34just
- 16:35totally not important. It really,
- 16:37gets at the tyranny of
- 16:38the day, and I'll,
- 16:40discuss that a little bit
- 16:41more in a in a
- 16:41moment. But some of you
- 16:43may have encountered this as
- 16:44a time management matrix that
- 16:46is a part of the
- 16:48the Stephen Covey book, Seven
- 16:50Habits of
- 16:51Highly Effective People. Regardless of
- 16:54of where you've encountered it,
- 16:55I I have found it
- 16:56to be a really helpful,
- 16:59psychological rubric to help organize
- 17:01thoughts. And just to briefly
- 17:03go through the four quadrants
- 17:04here, quadrant
- 17:06one of urgent and important
- 17:08tasks,
- 17:09in my experience, tend to
- 17:10be,
- 17:11fortunately,
- 17:12fairly infrequent. These are the
- 17:14deadlines, the critical problems, the
- 17:16immediate needs. Now sometimes
- 17:18we can manufacture
- 17:19Quadrant I,
- 17:22deadlines, especially if we put
- 17:24off some,
- 17:26future deadlines.
- 17:28I've done that more than
- 17:29once, right? A
- 17:31manuscript deadline or a grant
- 17:32deadline that, you know, was
- 17:34three months away and all
- 17:35of a sudden now it's
- 17:36seventy two hours away and
- 17:37I'm I'm scrambling. But,
- 17:40quadrant one time, in my
- 17:41experience, tends to be fairly
- 17:43infrequent.
- 17:45The important not urgent quadrant,
- 17:48that's where I'm putting or
- 17:50thinking about things like
- 17:53scholarship and skill building and
- 17:54mentorship, sponsorship, coaching, networking,
- 17:58these long term goals, wellness,
- 18:00the future us
- 18:03kinds of
- 18:05considerations
- 18:06that tend not to have
- 18:08deadlines.
- 18:09That's what I that's what
- 18:10I mean by not urgent
- 18:11in this context is that
- 18:12it's it's there aren't specific
- 18:14deadlines. They are important.
- 18:16We value them,
- 18:17but they are easier to
- 18:19push off, especially when we
- 18:20compare them to these quadrant
- 18:22three things, the tyranny of
- 18:24the day, the meetings, and
- 18:25the emails. Often
- 18:27in our jobs and roles,
- 18:29we are subject to the
- 18:30priorities and expectations
- 18:31of others.
- 18:33And
- 18:34there is also the fourth
- 18:36quadrant here, which is the
- 18:38not important, not urgent, which
- 18:40we may reflexively think, well,
- 18:42gosh, I am a super
- 18:43busy clinician educator.
- 18:45I don't spend any time
- 18:46there. I submit that we
- 18:48all spend time here and
- 18:50probably more than we would,
- 18:53like to admit. I'll I'll
- 18:54come back to this a
- 18:56little bit later. But,
- 18:57really, this rubric for me,
- 19:01hopefully brings home the the
- 19:03concept of we we often
- 19:06spend more time in this
- 19:08job related present focused quadrant
- 19:11three, and it is often
- 19:12at the expense
- 19:14of the more career focused,
- 19:17future oriented
- 19:19quadrant two. And I find
- 19:21this rubric to be a
- 19:23helpful
- 19:24way to think about it.
- 19:26We'll come back to this
- 19:27in in in the next
- 19:28session section about how we
- 19:30can
- 19:31actually use this rubric to,
- 19:33to to govern some introspection
- 19:36and behaviors. But again, I
- 19:38am very interested to just
- 19:40open things up to the
- 19:42group. Looking at this rubric
- 19:44and these four
- 19:47quadrants, where
- 19:48where do you get hung
- 19:50up? Where if anybody, again,
- 19:51is was willing to share,
- 19:53either
- 19:54by unmuting or in the
- 19:56chat,
- 19:57where do you feel like
- 19:58you get hung up?
- 20:06Chris Chris, I can share
- 20:07some. I think I had
- 20:08hung up in quadrant one
- 20:11Mhmm.
- 20:12Because it seems like so
- 20:14many things are urgent,
- 20:16and it kind of crowds
- 20:17out
- 20:18urgent and important, but it
- 20:20crowds out, you know, other
- 20:22important things that I need
- 20:24to focus on
- 20:25that are really important in
- 20:27the long term. But today,
- 20:29the urgent things have to
- 20:30be done. So it seems
- 20:32like that list is too
- 20:33long in in quadrant one.
- 20:36Gotcha. Thank you, John. So
- 20:37John John,
- 20:39has challenges in quadrant one.
- 20:41Anybody else have quadrant?
- 20:44You know,
- 20:45anybody else have quadrant three
- 20:47or quadrant four challenges or
- 20:50or or hang ups? I
- 20:51I, for one, get stuck
- 20:53in quadrant three,
- 20:57very often. That's where I
- 20:58struggle. Anybody else have any
- 20:59thoughts they'd like to share?
- 21:03I was being cute, but,
- 21:04I I put in the
- 21:05chat quadrant epic.
- 21:07Quadrant.
- 21:08That's kind of what I
- 21:10wrote there. Yeah.
- 21:12Charting.
- 21:13We we we could get
- 21:15philosophical
- 21:15and put epic in either
- 21:17per perhaps quadrant three or
- 21:18quadrant four depending on how
- 21:20cynical we are feeling on
- 21:21a given day.
- 21:25But it almost feels like,
- 21:27quadrant three almost kind of
- 21:28guides your day to day,
- 21:30kind of like you're answering
- 21:31an email and then it's
- 21:32the next one and then
- 21:33the next one, and it's
- 21:34kind of like it it's
- 21:35almost like your to do
- 21:36list, and it it,
- 21:38it's
- 21:40quite jarring, you know, when
- 21:41it even kind of starts
- 21:43percolating into your, like, everyday
- 21:45life at home where you're
- 21:46kind of working on the
- 21:47emails through your phone instead
- 21:49of just,
- 21:51you know, putting it down.
- 21:52Yeah.
- 21:54How are you? Yes. I
- 21:56I appreciate that reflection and
- 21:58and, you know, that really
- 21:58resonates with me and even
- 22:00kind of goes back to
- 22:01Alicia's
- 22:02previous question about,
- 22:04like, the intersection of our
- 22:05personal and professional lives.
- 22:07I feel like I got
- 22:09conditioned
- 22:10to that to do list
- 22:11that governs quadrant three over
- 22:13so many years that I
- 22:14would bring that home with
- 22:16me. Like,
- 22:17during my family time, my
- 22:19weekends, my personal time, I
- 22:21would have checklists and be
- 22:23multitasking
- 22:24and really kind of struggling
- 22:26sometimes to
- 22:27to be present in a
- 22:28specific moment. So I I
- 22:30often find that some of
- 22:31these
- 22:32reflexive behaviors that we can,
- 22:36you know,
- 22:37develop over time and can
- 22:39insidiously
- 22:41find their way into other
- 22:43aspects
- 22:44of of our
- 22:45of our lives.
- 22:47Anybody else have any any
- 22:49thoughts they'd like to share?
- 22:50Otherwise, we can start moving
- 22:51on into some behavioral,
- 22:55ideas and challenges I have
- 22:56for everybody.
- 23:06Okay. So,
- 23:07really, let's talk about,
- 23:10some opportunities
- 23:11that we can consider
- 23:13to spend a little bit
- 23:14more time in in quadrant
- 23:16two, in that in that
- 23:17future us version,
- 23:19in that future us kind
- 23:21of quadrant of of time.
- 23:24And
- 23:26I I am intentionally
- 23:29hoping to focus,
- 23:31some of these,
- 23:33ideas and suggestions
- 23:35on what
- 23:36perhaps can even seem at
- 23:39first blush to be,
- 23:41very small, almost
- 23:44trivial,
- 23:46behaviors,
- 23:47which I think are
- 23:49extremely
- 23:50important just because they're insidious.
- 23:53That thing that takes a
- 23:54tiny little bit of time,
- 23:55but we repeat
- 23:57thousands and thousands of times
- 23:59can can really be
- 24:01powerful
- 24:02when,
- 24:04when protracted over longer periods.
- 24:07There's a fantastic book, if
- 24:09anybody has had the opportunity
- 24:11to to read it by
- 24:12James Clear, it's called Atomic
- 24:13Habits,
- 24:14which really
- 24:16in great detail,
- 24:18discusses
- 24:19the impact of of
- 24:21many small behaviors. And I
- 24:23just appreciated some of the
- 24:25thoughts that
- 24:26that he puts forth in
- 24:27this book about,
- 24:29you know, the when when
- 24:30we're thinking about,
- 24:33goals,
- 24:34as you know, for the
- 24:36purpose of this discussion, our
- 24:37quadrant two,
- 24:39future us goals.
- 24:40You know, the results
- 24:42really are about
- 24:44the the systems and the
- 24:45day to day behaviors that
- 24:47we employ to get there.
- 24:50And I I really love
- 24:52this this graph that he
- 24:54starts off the book discussing,
- 24:55which is
- 24:56if we can all just
- 24:57get
- 24:59one percent
- 25:00better
- 25:01every day at something, when
- 25:03you protract that over a
- 25:05year, it can be incredibly
- 25:07powerful. And by better, it
- 25:09just means towards any goal
- 25:12any of us are striving
- 25:13towards at any given
- 25:15time.
- 25:16And the analogy that he
- 25:18uses to bring this point,
- 25:21home really resonated with me.
- 25:22He said, you know, if
- 25:23you are an airline pilot
- 25:25and you are flying a
- 25:26plane,
- 25:28from LA
- 25:30eastward
- 25:31and you are headed to
- 25:33New York
- 25:35from LA, but that you
- 25:36decide to basically just turn
- 25:39south, like, a couple of
- 25:40degrees, a very small amount.
- 25:43But by the time you've
- 25:44flown all the way across
- 25:45the country, you end up
- 25:46in DC
- 25:48and not New York.
- 25:49So,
- 25:51there is very much there's
- 25:53a lot of power in
- 25:54my experience
- 25:55in smaller repetitive
- 25:57behaviors. And so some of
- 25:58the behaviors that we're gonna
- 26:00that I I'm gonna put
- 26:02out there, on the basis
- 26:03of my experience, I don't,
- 26:05again,
- 26:06pretend that these are the
- 26:07only behaviors to work on
- 26:08or the best ideas. These
- 26:10just, happen to be what
- 26:12have resonated with me over
- 26:13the last fifteen to twenty
- 26:15years. The behaviors we're gonna
- 26:16talk about are some specifics
- 26:18around our calendars,
- 26:20how we can explicitly use
- 26:21that Eisenhower matrix to prioritize
- 26:24the
- 26:25important nonurgent time. We're gonna
- 26:27talk about distractors and our
- 26:29smartphones,
- 26:31briefly talk about email efficiency
- 26:33and saying
- 26:34no when appropriate
- 26:36in the,
- 26:38ever present,
- 26:40number of asks that are,
- 26:43really inherent in in practicing
- 26:45in the academic medical center.
- 26:46So
- 26:48let's start off with the
- 26:49calendar.
- 26:51This is a great,
- 26:52article.
- 26:53It's focused on clinician educators.
- 26:55I think it really is,
- 26:57applicable to anybody, but,
- 27:00really,
- 27:01it suggests that we pay
- 27:04more specific
- 27:05attention to our calendars. Oftentimes,
- 27:08we treat our calendars as
- 27:10a quadrant three
- 27:12tyranny of the day
- 27:14purveyor.
- 27:16And we we we perhaps
- 27:17miss opportunities
- 27:19that we
- 27:20have
- 27:22to use the calendar to
- 27:24to serve the needs of
- 27:26our future selves and,
- 27:30and really,
- 27:32owning our calendars. I know
- 27:33many of us have many
- 27:35different roles.
- 27:36Many of us have administrative
- 27:38assistants. We have our own,
- 27:40entrenched ways of of of
- 27:43of,
- 27:44scheduling our time. I I
- 27:45get that. I'm merely hoping
- 27:47to put out there
- 27:49the idea that
- 27:51starting
- 27:52to, claim,
- 27:53reclaim,
- 27:54continue
- 27:55some modicum of control over
- 27:57our calendars
- 27:59can be, for those interested
- 28:01in doing so, a really
- 28:03powerful
- 28:04way
- 28:06to,
- 28:08protect
- 28:09and and map,
- 28:11our specific
- 28:14goals and needs and and
- 28:16specifically asking questions like,
- 28:19how does this how can
- 28:20my calendar serve my future
- 28:22career oriented
- 28:24needs?
- 28:25I I also think that,
- 28:27I was really kind of
- 28:28heartened by the fact that
- 28:29one of the take home
- 28:30suggestions in this article was
- 28:32we need to advocate for
- 28:34faculty development around time management,
- 28:36which is one thing that
- 28:37we're doing
- 28:38that we're doing here.
- 28:40So hopefully, you'll agree that
- 28:41this is,
- 28:43this is valuable. So being
- 28:45able to own the the
- 28:46calendar as a important tool
- 28:50can be helpful.
- 28:52Another thing that I found
- 28:53incredibly helpful, and one of
- 28:54the deliverables I have for
- 28:55this session is literally just
- 28:59a page sized
- 29:01blank Eisenhower matrix.
- 29:03I sat down once and
- 29:05just specifically
- 29:07identified
- 29:07at that point in time
- 29:09based on all of my
- 29:10roles and,
- 29:12positions,
- 29:13what
- 29:14I thought the various things
- 29:16I did,
- 29:18what what quadrant they
- 29:20belonged in. And it was
- 29:22just really eye opening because
- 29:24when I needed the second
- 29:26page to continue to fill
- 29:27out my quadrant three, it
- 29:29was just a very insightful
- 29:31moment for me to say,
- 29:34gee, it looks like I
- 29:35have some
- 29:37opportunity here. I may be
- 29:38getting bogged down in this,
- 29:40place. And when I
- 29:43specifically
- 29:44mapped
- 29:45the tasks
- 29:46and
- 29:48roles into these quadrants, I
- 29:50also found
- 29:52it empowering as opposed to
- 29:54overwhelming. I was like, okay.
- 29:56If I have my arms
- 29:58around
- 29:59what I'm doing and how
- 30:00much time I'm spending here,
- 30:02can I,
- 30:03again, through my,
- 30:07owning of my calendar, can
- 30:09can I be a little
- 30:10bit more explicit about
- 30:12spending time here
- 30:14in quadrant two? And and
- 30:16that's what I did. I
- 30:17started
- 30:18scheduling
- 30:19specific quadrant two time. And
- 30:20now
- 30:21it it doesn't have to
- 30:22be as, unimaginative
- 30:24as quadrant two time. I
- 30:26have seen some people call
- 30:27it meeting with Ted Lasso.
- 30:30You can call it me
- 30:31time.
- 30:32I have seen,
- 30:34some,
- 30:36who actually will color code
- 30:37it. They'll have quadrant one
- 30:39tasks as one color, quadrant
- 30:40two tasks as another color,
- 30:42and quadrant three tasks as
- 30:43another, and
- 30:44it provides, when when done
- 30:45in that way, perhaps a
- 30:47visual cue
- 30:48when you look at your
- 30:49calendar at a week view
- 30:50or a month view, sort
- 30:52of where you're spending your
- 30:54your time,
- 30:56and
- 30:58specifically, scheduling
- 30:59time for that scholarship and
- 31:01skill building and mentorship and
- 31:03networking
- 31:04can be a way that
- 31:06the present you and the
- 31:08calendar can kind of work
- 31:09together to serve the needs
- 31:11of the future you.
- 31:15So
- 31:17in this particular,
- 31:20section of behavioral
- 31:22opportunities,
- 31:23I invite,
- 31:25any of you interested
- 31:27to try
- 31:28any of the following
- 31:29possibilities.
- 31:31In terms of claiming the
- 31:32calendar,
- 31:33even pick, you know, pick
- 31:34a single role that you
- 31:36inhabit or a single task
- 31:37and just own
- 31:40that spot in your calendar
- 31:41and do it for a
- 31:42month
- 31:43and see if it,
- 31:45moves the needle,
- 31:46in a way that you
- 31:47are,
- 31:49aiming to move it. If
- 31:50it does, great. You can
- 31:52consider after a month how
- 31:54you take the next step.
- 31:55If it doesn't,
- 31:57no harm done.
- 31:59I encourage everybody to try
- 32:02scheduling one hour of quadrant
- 32:05two time per week and
- 32:07to do that for a
- 32:07month.
- 32:09If right now that feels
- 32:10like too much, then try
- 32:12thirty minutes.
- 32:13Anything that you feel like
- 32:15is enough. Again, with the
- 32:16whole James Clear one percent
- 32:18per day kind of,
- 32:21mindset,
- 32:23I I I I don't
- 32:24see there being, really too
- 32:26small of a of of
- 32:27of a a a an
- 32:29amount of time here, and
- 32:30then just check-in after a
- 32:32month.
- 32:33Did it did it work?
- 32:34Could I increase that from
- 32:36sixty minutes a week to
- 32:37ninety minutes, or can I
- 32:38do it two hours?
- 32:41Just see how
- 32:43that experiment
- 32:45lands.
- 32:46And
- 32:47and just as a as
- 32:48another
- 32:53advertisement, if you will, one
- 32:55of the deliverables of this
- 32:56talk will be kind of
- 32:57a compendium of all these
- 32:58suggestions of potential,
- 33:01behavioral cues. So, don't feel
- 33:03like you need to screenshot
- 33:04or write any of this
- 33:05down.
- 33:08Let's now focus on our
- 33:10attention. We've talked about
- 33:13the calendar and the rubric
- 33:15being powerful tools that we
- 33:16can combine to perhaps spend
- 33:18a little bit to be
- 33:19more explicit about spending time
- 33:21in in quadrant
- 33:24two.
- 33:25What about our attention? These
- 33:27two quotes are, again, from
- 33:29James Clear, this time from
- 33:30his blog.
- 33:32And and I really love
- 33:33this idea. The more control
- 33:35that we have over our
- 33:37attention,
- 33:38the more control we have
- 33:39over our future.
- 33:41And it starts with having
- 33:43enough courage to protect our
- 33:44time. That certainly goes back
- 33:45to the to the little
- 33:47section that we that we
- 33:48just talked about.
- 33:49But, I wanna move on
- 33:51now, to to really
- 33:53think about attention and distractors.
- 33:57And when I say distractors,
- 33:59I'm being
- 34:00very intentional here. I'm not
- 34:01talking about distractions.
- 34:03Distractors
- 34:05are things
- 34:06whose sole purpose
- 34:08they are developed, invented
- 34:11specifically
- 34:12to get the attention of
- 34:14human beings.
- 34:16And we are awash in
- 34:18them. I'll talk about that
- 34:20a little bit more on
- 34:21the next slide.
- 34:22But there are a couple
- 34:23of really interesting studies out
- 34:25there that suggest that
- 34:28when human beings are distracted
- 34:30from a specific task, it
- 34:32takes us a non zero
- 34:34amount of time
- 34:35to refocus.
- 34:37There's a a study from
- 34:38the UK a number of
- 34:39years ago that suggests that
- 34:41period of time is about
- 34:42a minute. There was another
- 34:43study that I came across
- 34:44that suggests it might be
- 34:46as long as three minutes.
- 34:47Regardless of where the truth
- 34:49lies, I think
- 34:51I I submit,
- 34:53to this group today that
- 34:54it's a non zero amount
- 34:56of
- 34:57of time.
- 34:58And so
- 35:00as a result,
- 35:02I think that really should
- 35:04be
- 35:05it should cause us to
- 35:06care about how many distractors
- 35:09we are
- 35:10encountering
- 35:11in a in a given
- 35:12day.
- 35:14And they are
- 35:15everywhere.
- 35:16I I give myself palpitations
- 35:18every time I put this
- 35:19up here. I I don't
- 35:20know know how many of
- 35:21you live in this space,
- 35:22but, like, that little red
- 35:24icon with a whole bunch
- 35:25of essentially
- 35:26undone work
- 35:28just,
- 35:29like,
- 35:31gives me,
- 35:33gives me, like, reflux,
- 35:35immediately.
- 35:36And
- 35:38any number of,
- 35:40icons on our,
- 35:42smartphones and desktops will have
- 35:44these. You know, the list
- 35:46goes on and on. I
- 35:47know some of these icons
- 35:48are dated, but the concept
- 35:50is still very much relevant
- 35:51to the present day, which
- 35:53is,
- 35:55we we have these devices,
- 35:57whether they're handheld, laptop, desktop,
- 35:59etcetera,
- 36:00that are always competing
- 36:02for our attention.
- 36:05I love it that, like,
- 36:06you know,
- 36:08sometimes the static distractors
- 36:10are are not enough, and
- 36:11so we need to make
- 36:12things actually move up and
- 36:14down. So
- 36:15we
- 36:16are just
- 36:18a wash, and,
- 36:21and and it matters. There
- 36:22is absolutely
- 36:23this dopaminergic,
- 36:26response that human beings have
- 36:28to interacting with these electronic
- 36:30distractors.
- 36:32Tristan Harris is a formal
- 36:33former Google employee whose job
- 36:35it was for many years
- 36:36to invent these distractors.
- 36:39I love this quote where
- 36:40he says seven several billion
- 36:42people have what, you know,
- 36:43amounts to a slot machine
- 36:45in their pockets.
- 36:46They're pulling it out and
- 36:47seeing what dopamine hits that
- 36:49they can get off of
- 36:50it at any given time.
- 36:52There was also this crate
- 36:53study that I found that
- 36:55suggested that even when you
- 36:57don't look at your phone,
- 36:59just having it near you,
- 37:01having it in the same
- 37:02room
- 37:03reduces available cognitive capacity. Right?
- 37:06Like so right now, I'm,
- 37:07like, sitting here in this
- 37:09session with my phone next
- 37:10to me, and I probably
- 37:11should have left it outside.
- 37:14But there is a really
- 37:16tangible,
- 37:18cost to these,
- 37:20electronic distractors. And so,
- 37:23I started to think really
- 37:24carefully about,
- 37:27how I could,
- 37:29really kind of reduce these
- 37:32in terms of number and
- 37:33importance in in my life.
- 37:34And and just as a
- 37:35really small
- 37:37kind of anecdotal story, I
- 37:38will never forget this. I
- 37:40was,
- 37:41I I I I'm a
- 37:43internal medicine hospitalist.
- 37:45I was in the hospital
- 37:46in the middle of a,
- 37:50a patient visit,
- 37:51and I remember there being
- 37:53a sound or a vibration
- 37:55distractor that went off in
- 37:57my pocket.
- 37:58I kind of reflexively
- 38:00picked
- 38:01the, phone out of my
- 38:03pocket, and I saw an
- 38:05email,
- 38:06my email icon with a
- 38:07brand new sort of red
- 38:09circle that said one, I
- 38:10you know, brand new email.
- 38:12And I actually,
- 38:14embarrassingly,
- 38:15excused myself from the patient
- 38:16encounter,
- 38:17went out into the hallway,
- 38:19opened the email, and found
- 38:21that it was a spam
- 38:22email. And so here I
- 38:24am, a clinician who,
- 38:26you know,
- 38:28unforgivably
- 38:29interrupted a patient visit, a
- 38:31face to face patient visit
- 38:33to get a
- 38:35spam email. And it was
- 38:37that moment that I was
- 38:38like, you know what? This
- 38:39has to stop. And so
- 38:40one of the most powerful
- 38:41things that I did,
- 38:44which is so easy and
- 38:45forgive me if this just
- 38:46seems like the most basic
- 38:47thing,
- 38:49I turned off the icon
- 38:51that tells me how many
- 38:52unread emails I have. I
- 38:54turned off the vibratory or
- 38:56the sound related alert that
- 38:58goes off when I get
- 39:00an email.
- 39:01And I found this
- 39:03completely
- 39:04transformational
- 39:05and and and allowed me
- 39:07to sort of take back
- 39:09the power in terms of
- 39:10deciding when it was I
- 39:11was going to check my
- 39:12email as opposed to just
- 39:14being subject to these sort
- 39:16of reflexive
- 39:17dopaminergic
- 39:18type
- 39:18behaviors.
- 39:21Another really powerful thing that
- 39:23I've done
- 39:24is that I have started
- 39:26auditing
- 39:27my
- 39:28smartphone use. This is this
- 39:29is not a just generic
- 39:31screenshot. This is my smartphone
- 39:34from
- 39:35last week.
- 39:37Any and and and you
- 39:38can do I I I
- 39:39am an iOS user. Anybody
- 39:41on the Android platform can
- 39:42do something very similar, but
- 39:44you can
- 39:45you can do this right
- 39:46now. If you pick up
- 39:47your iPhone and you go
- 39:49to settings
- 39:51and you go to screen
- 39:52time,
- 39:53you can see how many
- 39:55notifications you get in a
- 39:56given day or a given
- 39:57week. You can see how
- 39:58many times you pick up
- 39:59the phone, how much time
- 40:01you spend on it. You
- 40:01can see here that
- 40:03in the last four days,
- 40:05that I I I audited
- 40:06this last Wednesday. So in
- 40:08the preceding four days,
- 40:10I was averaging almost a
- 40:11hundred and fifty pickups of
- 40:13my phone a day,
- 40:16which is a lot.
- 40:19If anybody ends up auditing
- 40:20their own, I'd be interested
- 40:21to have you pick up
- 40:22to to put your average
- 40:24number of of pickups in
- 40:25the chat. It's it's,
- 40:27it's a lot.
- 40:29And I think this information
- 40:31can be leveraged,
- 40:34towards,
- 40:36change.
- 40:38One option again, this is
- 40:39an iOS version. You can
- 40:41do similar things in Android.
- 40:43You can pick
- 40:44you can pick focus. You
- 40:46can,
- 40:47you know, as,
- 40:49as a as a parent,
- 40:50I always still needed to
- 40:51be able to be reachable
- 40:52by my kid's daycare or
- 40:53my kid's school. I I
- 40:55was able to
- 40:56to set up some filters
- 40:58that allowed those numbers through,
- 41:00but everybody else not.
- 41:03You could see here, there
- 41:04is plenty of
- 41:06quadrant four stuff going on.
- 41:07Right? Like, my checking on
- 41:09the Cleveland Guardians or doing
- 41:11the New York Times spelling
- 41:13bee is not a quadrant
- 41:14two or a quadrant three
- 41:16kind of activity.
- 41:18And I found that
- 41:19for quadrant four kind of
- 41:21time wasters,
- 41:23time limits can be really
- 41:24helpful.
- 41:26There's only so much time
- 41:27I need to spend in
- 41:28a given day looking at,
- 41:29baseball cards on eBay. So
- 41:31you can set
- 41:32a very explicit time limit
- 41:34that tells you, like, hey.
- 41:36You've you've spent thirty minutes
- 41:37on eBay today. Maybe you
- 41:39don't need to do that
- 41:40anymore.
- 41:42The
- 41:43more recent,
- 41:44updates,
- 41:45of the iOS platform
- 41:47have,
- 41:48integrated some AI type,
- 41:52sort of more,
- 41:54nuanced and and smart ways
- 41:56to decipher
- 41:58the kinds of notifications that
- 41:59get through. I encourage anybody
- 42:01who's interested
- 42:02in doing so just to
- 42:04explore it and seeing if
- 42:05it's something that may or
- 42:06may not work.
- 42:09I I love this. I
- 42:09don't know how many of
- 42:10you have ever done this,
- 42:11but the after the last
- 42:12time I gave this talk,
- 42:13somebody came up to me
- 42:14afterwards and said, have you
- 42:15ever gray scaled your phone?
- 42:17And I hadn't heard of
- 42:18it.
- 42:19It there is a setting.
- 42:21Again, you can do this
- 42:22in both iOS and,
- 42:24Android platforms
- 42:26that takes the color away
- 42:27from your smart device,
- 42:30and
- 42:31it turns your smartphone
- 42:33into something that totally sucks.
- 42:35It is, like, the most
- 42:37uninteresting
- 42:38thing. I
- 42:39I gray scaled it for
- 42:41a day, and, like,
- 42:43every time I picked up
- 42:44the phone, I was like,
- 42:45wow. That is so unappealing.
- 42:48And
- 42:49it
- 42:50by the same token, it
- 42:52was a really powerful way
- 42:53to disincentivize
- 42:56picking it up and and
- 42:57using it and giving it
- 42:59my attention. So I think
- 43:00it's another really interesting possible
- 43:03tool.
- 43:04For anybody interested in in
- 43:06some of the specific directions
- 43:08on how to do any
- 43:09of this, I have links
- 43:10to articles in this in
- 43:11the in the reading list
- 43:12that will get disseminated.
- 43:14So
- 43:15when it comes to distractors,
- 43:17my suggestions to the group
- 43:19about potential
- 43:21behaviors to
- 43:22consider or try are as
- 43:25follows.
- 43:26Audit your smartphone
- 43:27usage stats
- 43:29stats.
- 43:30How much are you picking
- 43:31it up? How many of
- 43:32it? How much of it
- 43:33is driven by
- 43:35specific notifications or distractors?
- 43:38Set a goal. Say I'm
- 43:39okay. Week to week, I'm
- 43:41gonna decrease my smartphone use
- 43:43by one percent, two percent,
- 43:45five percent,
- 43:46from one week to the
- 43:47next. See how it see
- 43:48how it goes. Maybe it
- 43:50works, maybe it doesn't.
- 43:52I think another fun thing
- 43:53to try is pick one
- 43:55distractor,
- 43:55one alert, one notification,
- 43:58something that comes up on
- 43:59a smartphone,
- 44:00on a laptop, on a
- 44:01desktop,
- 44:02something that grabs your attention
- 44:04and is designed to do
- 44:05it, pick one and disable
- 44:07it for one week,
- 44:09see how it goes.
- 44:11Pick an app on your
- 44:11phone, set a time limit.
- 44:14And for anybody interested,
- 44:16like I did, just try
- 44:17gray scaling your smartphone for
- 44:19one day and really see
- 44:20what happens to your, pickups
- 44:22and usage. For me,
- 44:24my gosh, it,
- 44:26it plummeted.
- 44:28So,
- 44:31let's move on to change
- 44:33behavior number four. We'll have
- 44:35we'll have some time at
- 44:36the end for for more
- 44:37questions and and and certainly
- 44:38for others to share any
- 44:40additional success stories or challenges
- 44:42they've had, but two more
- 44:43change behaviors I I I'd
- 44:45like to get to.
- 44:47Email is obviously a a
- 44:49big, big topic. We could
- 44:51spend an hour or a
- 44:52day or a whole,
- 44:55you know, course on this.
- 44:57I just wanna throw some
- 44:58big ticket ideas out there.
- 45:00Maybe you're already aware of
- 45:01them, maybe not. But my
- 45:03hope is that, it it
- 45:04will stimulate some
- 45:06some some some synapses firing
- 45:09and and perhaps some some
- 45:10introspection. But there were a
- 45:12couple of really interesting studies,
- 45:15that I came across that
- 45:16estimated
- 45:17that
- 45:18the average,
- 45:19US professional
- 45:21spends
- 45:22anywhere from three to six
- 45:23hours,
- 45:24per day on email.
- 45:26Again, wherever the truth really
- 45:28lies, it's a big number.
- 45:31It is a it is
- 45:32a big time sink, I
- 45:34I I think, for all
- 45:35of us. It certainly has
- 45:36been for me for the
- 45:37last couple of, decades or
- 45:39longer.
- 45:41And this really amounts to,
- 45:42you know, all of us
- 45:43checking our email, like, every
- 45:45half hour. I I even
- 45:46think that's generous. I think
- 45:48for a lot of us
- 45:48who check our email continuously
- 45:50in real time,
- 45:52it looks a little bit
- 45:53more like this,
- 45:55which,
- 45:56is something that I have
- 45:57certainly been,
- 46:00guilty of,
- 46:03more than once.
- 46:05And so
- 46:08there are a couple of
- 46:09different articles out there.
- 46:11I have links to them
- 46:13in the reading materials for
- 46:14anybody interested to,
- 46:17make some headway here.
- 46:19There's a really neat
- 46:21article in the Harvard Business
- 46:22Review that suggests that these
- 46:25four email specific behaviors,
- 46:28if you are attentive to
- 46:30them, could save up to
- 46:32fifty percent,
- 46:34which by their estimation was
- 46:36about an hour and a
- 46:37half a day. Regardless again
- 46:39of what the time savings
- 46:40is, I I think it's
- 46:41real
- 46:43that the specific behaviors they
- 46:44call out are overchecking.
- 46:47And when it comes to
- 46:48overchecking, I think the real,
- 46:52simple philosophical
- 46:53decision we all have to
- 46:54make is whether we all
- 46:56check our email in real
- 46:57time or whether we batch
- 46:59it and say, I'm gonna
- 47:01check my email once an
- 47:02hour or once a half
- 47:03day or once a day,
- 47:04etcetera. I know we all
- 47:05have different roles and responsibilities
- 47:07that will govern that choice.
- 47:09There's no right. There's no
- 47:10wrong. But I think at
- 47:11least just making it a
- 47:12conscious choice as opposed to
- 47:15something we do reflexively
- 47:17can be helpful.
- 47:19No full inboxes.
- 47:21I'll talk about that more
- 47:22in in a moment.
- 47:24A lot of
- 47:26folks who write about email
- 47:28overuse,
- 47:29really
- 47:30stress
- 47:31the the human tendency
- 47:33to perhaps over file things
- 47:36in folders and subfolders and
- 47:37sub subfolders, especially now that
- 47:39all of our email engine
- 47:41search engines are as powerful
- 47:43as they are,
- 47:44and processing irrelevant email. Again,
- 47:46there's there's there's too much,
- 47:49granularity here, for the for
- 47:51the scope of this talk.
- 47:52But for anybody
- 47:54interested in taking a deeper
- 47:55dive, I have a link
- 47:56to this article.
- 47:57There's another article here that
- 47:59has some of the same
- 48:00concepts that really boils it
- 48:02down into, I think, three,
- 48:04pretty easy to understand steps.
- 48:07The three
- 48:09the three r's, which are
- 48:12to resist the r's, to
- 48:13impulsively check and respond, to
- 48:15reorganize our inboxes so we
- 48:17don't have that,
- 48:19you know, one thousand,
- 48:22you know, email,
- 48:24stack in in our inboxes
- 48:26that perhaps can obscure a
- 48:29really important new email that
- 48:31that comes in.
- 48:32And when responding,
- 48:34to be sort of intentional
- 48:36about whether we are just
- 48:37deleting it, whether we're doing
- 48:39it and then deleting it,
- 48:40or whether we're
- 48:41putting it on the back
- 48:42burner to come back to
- 48:44it at another time,
- 48:45or or delegating it to
- 48:47a colleague or an administrative
- 48:49assistant, etcetera.
- 48:52In my
- 48:53experience,
- 48:55these are the four things
- 48:58with respect to email that
- 48:59have really made a difference
- 49:01for me. I already have,
- 49:04talked about the email notifications.
- 49:07A zero inbox policy, I
- 49:08think, can be really helpful.
- 49:11There are lots of,
- 49:13specific ways to do this
- 49:15that I have, article links
- 49:16for.
- 49:18A brief word on the
- 49:19cc function, I think that
- 49:21it is
- 49:22kind of grossly overused. I
- 49:23think when we cc other
- 49:26people on emails we send,
- 49:27it really results in a
- 49:29lot more email that we
- 49:31get back to us.
- 49:34The sending emails after hours,
- 49:38also generates more emails for
- 49:41us, you know, forgetting the
- 49:43precedent that we set when
- 49:44we're interacting with,
- 49:46learners or others down a,
- 49:49a power gradient about what
- 49:50it says if I'm emailing
- 49:51at ten PM, what I
- 49:53expect you to do.
- 49:55I often, you know, learned
- 49:56that lesson. I remember specifically
- 49:58sending an email once at
- 50:00ten PM really being excited
- 50:01that I got to check
- 50:02that box,
- 50:03and three minutes later, I
- 50:05got a reply, which unchecked
- 50:07the box.
- 50:09So I think we can
- 50:10avoid a lot of volume
- 50:12just by some simple behaviors
- 50:14around cc'ing and and using
- 50:16the send later function.
- 50:19So it's it's,
- 50:21ten to one, and I
- 50:22just wanna make a brief
- 50:23statement that another important way
- 50:25that we can protect our
- 50:26time in service of
- 50:29our future career related needs
- 50:32are by saying no.
- 50:35Working in an academic medical
- 50:36center, we are awash in
- 50:39seemingly
- 50:39constant asks, and in my
- 50:41experience,
- 50:43there are really three responses,
- 50:46which boil down to the
- 50:48hell no,
- 50:49the no, and the maybe.
- 50:51The hell no is just
- 50:52like,
- 50:53hell no. I recently got
- 50:54a
- 50:55a a proposal from somebody
- 50:57emailed me and said, hey.
- 50:58How about your hospitalist group?
- 50:59Would they like to cover
- 51:01our service on weekends?
- 51:03That was just a hell
- 51:04no.
- 51:05But sometimes
- 51:06there is a
- 51:09a question that gets
- 51:11an ask of you that
- 51:13the answer ultimately is no,
- 51:15but it is really beneficial
- 51:18to have an adaptive and
- 51:19and and
- 51:22rapport maintaining
- 51:23way
- 51:24to,
- 51:26to say no.
- 51:27I, these two sources here,
- 51:29the Coaching Habit and the
- 51:31Power of a Positive No
- 51:32are really short, excellent reads
- 51:34that provide some very, very
- 51:37useful
- 51:38behaviors around how to do
- 51:40that.
- 51:42And
- 51:44when considering saying yes, saying
- 51:47yes a little bit more
- 51:48slowly and being curious about
- 51:50what it is, what it
- 51:51means. If I say yes
- 51:52to this, what am I
- 51:53saying no to? If I
- 51:54say no to this, what
- 51:56am I saying yes to?
- 51:57There are some very specific,
- 52:01I I think, considerations
- 52:02that we can all use
- 52:04around,
- 52:06saying yes and no to
- 52:08specific asks. Now I understand
- 52:09also that
- 52:12asks that come down power
- 52:13gradients can feel differently,
- 52:15and we often feel like
- 52:16we don't necessarily
- 52:18have a choice. I think
- 52:19that is a very real
- 52:20consideration
- 52:21in,
- 52:23in our roles as clinician
- 52:25educators and in our functions
- 52:27and
- 52:28academic medical centers. But I
- 52:30also think we often say
- 52:32yes to plenty of things
- 52:33that we can say no
- 52:34to. So
- 52:35I wanna get to some
- 52:36thoughts from the group. So
- 52:38I'll just wrap up this
- 52:40and the whole behavioral section
- 52:41to say that
- 52:43another potential,
- 52:45group of behaviors that I
- 52:47invite everybody to consider
- 52:49would be
- 52:51shifting if you are a
- 52:52continuous email checker to to
- 52:55consider
- 52:56a batching
- 52:57technique
- 52:58at an interval that makes
- 52:59sense to your
- 53:01headspace
- 53:01and roles.
- 53:03Try cc a fewer people
- 53:05on the emails you send
- 53:06for a week.
- 53:07Try some, using the send
- 53:09later function if it's not
- 53:10something that you routinely do,
- 53:12and consider saying no to
- 53:14one thing not fitting with
- 53:16your values and needs in
- 53:17the next
- 53:18six months.
- 53:20So kind of getting back
- 53:21to that those fundamental questions
- 53:23that I posed in the
- 53:24beginning,
- 53:25these efficiencies,
- 53:27how can I improve?
- 53:29What will I gain? I
- 53:31think the the final questions
- 53:32I would like to pose
- 53:33to the group is I
- 53:34would love it if anybody
- 53:36can unmute and and really
- 53:38just share with any of
- 53:39us
- 53:40either one
- 53:42sort of
- 53:44behavioral
- 53:45efficiency that on the basis
- 53:47of this session you're kind
- 53:48of most curious to try
- 53:51or a specific
- 53:53you related
- 53:54quadrant
- 53:55two,
- 53:58sort
- 53:59of thing that you're hoping
- 54:00to gain by being more,
- 54:04by being more efficient?
- 54:07Anybody
- 54:08willing to share?
- 54:10Something you're interested to try
- 54:11or interested to gain?
- 54:14Can I ask a question?
- 54:15Of course, please.
- 54:17I don't know how I
- 54:18can reliably
- 54:21or how can I get
- 54:22rid of my all my
- 54:24folders where I put all
- 54:25these emails and I still
- 54:26can't get rid of my
- 54:28inbox?
- 54:30So
- 54:32this is a big one
- 54:33for me. Yes.
- 54:36I I wish I could
- 54:37describe it for you with,
- 54:38like, a thirty second aphorism.
- 54:40It's absolutely
- 54:42a process, and it's like
- 54:44a philosophical choice. It's something
- 54:46that you say, like, I'm
- 54:47gonna do it. I'm gonna
- 54:48commit to it.
- 54:50There is a really great
- 54:51article that I found that's
- 54:52part of the reading list
- 54:53that I'm gonna make available
- 54:55to everybody
- 54:56that really nicely discusses
- 54:58the zero inbox concept, why
- 55:00it might be helpful for
- 55:01some, why it may not
- 55:03be the right thing for
- 55:04others,
- 55:05and how you can, just
- 55:06as you're asking, how can
- 55:08we kind
- 55:09of customize
- 55:10or selectively trim down the
- 55:12number of folders and subfolders
- 55:14in a way that makes
- 55:15sense for us?
- 55:17For me, it was a
- 55:18philosophical choice.
- 55:20It took me a certain
- 55:21amount of time, like, a
- 55:22week. I did it when
- 55:23I wasn't on service. I
- 55:24had some administrative time to
- 55:26spend on it, and I
- 55:27really feel like for me,
- 55:29it paid a lot of
- 55:30dividends.
- 55:31So I just put it
- 55:32out there as something,
- 55:34to consider. I I don't
- 55:36pretend that it will be,
- 55:38you know, you know, a
- 55:39a magical fix for everybody.
- 55:41Thank you.
- 55:44Chris, thank you for this.
- 55:46This is a great talk,
- 55:47and I'm, like, all in
- 55:48favor of this. So I'll
- 55:49give you a positive that
- 55:51I've done over the last
- 55:52few years and a negative
- 55:53that has replaced it. Thanks,
- 55:54Mark. Went actually one step
- 55:56further, and I deleted
- 55:59most of the apps on
- 55:59my phone.
- 56:01So I don't have mail
- 56:02or calendar or text message
- 56:04notifications,
- 56:05and my staff around me
- 56:06knows that if there's something
- 56:08urgent, call me, and I'll
- 56:09pick up. So the only
- 56:10thing that gets through is
- 56:11a a phone call.
- 56:14So, that's that's the pod
- 56:16and it's, like, dramatically changed
- 56:18my life. Like, I was
- 56:19running in the ICU. I
- 56:20don't check my phone at
- 56:21all, because I I don't
- 56:23have the ability to check
- 56:24my email.
- 56:28But I but I share
- 56:28your so it's actually interesting.
- 56:31Because the phone's in my
- 56:32pocket, I still feel the
- 56:33need to even though I
- 56:34don't get notified of text
- 56:36messages,
- 56:36still need feel the need
- 56:37to check note notifications.
- 56:40And I think that that
- 56:41that's an interesting paper about
- 56:43the,
- 56:44just the presence of a
- 56:45smartphone,
- 56:46caused by that. So I'll
- 56:47link to that paper if
- 56:48you're interested in in reading
- 56:50it more. So Yeah. We'll
- 56:51just see it. So I
- 56:52think that's
- 56:53so for anyone listening,
- 56:55it's doable,
- 56:57and I just check my
- 56:58email when I'm at my
- 56:59desk.
- 57:01And then but what I
- 57:02feel has replaced it, and
- 57:03I wonder if this is
- 57:04possible with, like, IT help
- 57:06is,
- 57:07I'm all in favor of,
- 57:08like, the the zero inbox.
- 57:10But, like, Epic,
- 57:12like, Epic Inbasket has replaced
- 57:14my email.
- 57:15And, like, I can't get
- 57:16away from it.
- 57:17And it's like, now I
- 57:19feel like I'm checking that
- 57:20all the time.
- 57:21I appreciate that. And I
- 57:23I gosh. I'd love to
- 57:24say, oh, I I have
- 57:25a great fix for that,
- 57:27or there's a great article
- 57:28I found for that.
- 57:29When it comes to the,
- 57:31epic e the the epic
- 57:32inbox monster,
- 57:34I can,
- 57:35resonate, I can empathize,
- 57:38and I have, unfortunately,
- 57:40not many tools other than
- 57:41that.
- 57:43I have been told there
- 57:44is apparently,
- 57:46a, clinician educator at OHSU,
- 57:50who has put out a
- 57:52bunch of
- 57:53epic related YouTube videos
- 57:56in terms of efficiencies
- 57:58that I've heard a lot.
- 57:59I'm I'm at the national
- 58:00SGIM meeting right now that
- 58:02a lot of people have
- 58:02been talking about, so I
- 58:04can check into those a
- 58:05little bit. And and and
- 58:07if I find them useful,
- 58:08happy to forward them on
- 58:09to the group. But there
- 58:10are some
- 58:12potential,
- 58:14opportunities in that space. If
- 58:15I find out any good
- 58:16ones, I will absolutely pass
- 58:18it on to this group.
- 58:20Chris, I'm gonna be the
- 58:22monster, not the epic monster,
- 58:23but the checking the time
- 58:25monster.
- 58:25Okay. We could go on
- 58:26and on, which is a
- 58:27reflection of how great your
- 58:29your talk was.
- 58:30But, to give everybody their
- 58:32their time, we're gonna
- 58:34say goodbye. You were before
- 58:36we say goodbye, you were
- 58:36gonna share some goodies. Is
- 58:38it a QR code, or
- 58:38how are you sharing them?
- 58:41Okay. So And there there
- 58:43will be, you know, these
- 58:44will get
- 58:45emailed out. So, again, again,
- 58:46if you can't if you
- 58:47don't have a smartphone handy,
- 58:48if you've left it in
- 58:49another room like, like I've
- 58:51just professed, that's perfectly fine.
- 58:53You will have other ways
- 58:55to get there.
- 58:57And let me just also,
- 58:59forgive me. I didn't leave
- 59:00enough time for the,
- 59:02session evaluation. So I'm just
- 59:04gonna linger here a little
- 59:05bit,
- 59:06more about the,
- 59:09session evaluation. Please. We'd love
- 59:11feedback.
- 59:12And thank you for everybody's
- 59:13time.
- 59:14Thanks for
- 59:18being
- 59:22here.
- 59:26Chris, while folks are signing
- 59:27off, I just wanted to
- 59:28share one practice that I've
- 59:29not done in a number
- 59:30of years, but I've always
- 59:32appreciated when I've been able
- 59:33to, which,
- 59:35it's actually partly personal realignment
- 59:37too. It kind of ends
- 59:38up being both personal and
- 59:39work. But
- 59:40a couple times a year,
- 59:41if I can actually take
- 59:42twenty four hours away
- 59:44and just have a mini
- 59:47I mean, for me, there's
- 59:48there's spiritual components. There's personal
- 59:50component. I I go with
- 59:51my journal and my you
- 59:52know, whatever I feel like
- 59:53needs work on or that
- 59:53I feel is has gotten
- 59:55cluttered or gummed up.
- 59:57My personal life, more more
- 59:58work life.
- 60:00And it's a chance to
- 01:00:01sort of
- 01:00:02reprocess my priorities and realign.
- 01:00:06I've done
- 01:00:07it a little bit less
- 01:00:08so, but in in the
- 01:00:09work world, but it translates
- 01:00:11really into both, I think.
- 01:00:12And, and I I found
- 01:00:13I found that a very
- 01:00:14meaningful practice every time I
- 01:00:16have been able to do
- 01:00:17it.
- 01:00:18I love that. Thank you
- 01:00:19for sharing. It sounds like
- 01:00:20that
- 01:00:23that that speaks to kind
- 01:00:24of the this core desire
- 01:00:26to
- 01:00:27to be able to maintain
- 01:00:29an identity that is,
- 01:00:31not necessarily
- 01:00:32completely beholden to a lot
- 01:00:34of these,
- 01:00:36distractors and responsibilities.
- 01:00:37So,
- 01:00:39I,
- 01:00:40I love it. And it
- 01:00:41also makes my mind go.
- 01:00:42I know we've all had
- 01:00:44that kind of thought process
- 01:00:45about, like, we go away
- 01:00:46on vacation for a week.
- 01:00:47Like, do we check the
- 01:00:49email? Do we not check
- 01:00:50the email? If I don't,
- 01:00:51I'm happier during the time,
- 01:00:53and then I'm miserable on
- 01:00:54that next Monday where I
- 01:00:55have six hundred and seventy
- 01:00:57five unread
- 01:00:58emails. I I understand that's
- 01:01:00a kind of personal choice
- 01:01:02that we all struggle with.
- 01:01:06Thank you for this talk.
- 01:01:06I've as for the I'm
- 01:01:08so excited to read all
- 01:01:09the email tips because my
- 01:01:09inbox all of my inboxes
- 01:01:11are a mess, and I'm
- 01:01:12looking forward to trying new
- 01:01:13things. Thank you. I will
- 01:01:14happily send forward them to
- 01:01:15to everybody.
- 01:01:29Thank you again, everyone, for
- 01:01:30joining us.
- 01:01:35And
- 01:01:40I did put that QR
- 01:01:41code in the chat, also
- 01:01:42the one for the eval.
- 01:01:43So
- 01:01:44hopefully people
- 01:01:46Okay. Thank you.
- 01:01:48Thank you, Chris. That was
- 01:01:49fantastic.