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05-16-25 Yes! Session: "Job vs Career: Increase Efficiency and Improve Impact" with Christopher Sankey, MD

May 16, 2025
ID
13146

Transcript

  • 00:00Afternoon. Welcome.
  • 00:02We're excited that this is
  • 00:03the
  • 00:04the end of a second,
  • 00:06year of this yes series.
  • 00:08I'm sorry that my copartner
  • 00:10in crime, Dana Dunn, is
  • 00:12not with us here today,
  • 00:13but we've
  • 00:14put this series with a
  • 00:15lot of,
  • 00:16care and attention, and we
  • 00:18have loved having many of
  • 00:19you and others join us
  • 00:20every week.
  • 00:22Today for the finale,
  • 00:24we have, Chris Sankey.
  • 00:27Chris, as you can see
  • 00:28from his titles,
  • 00:29is all over, internal medicine
  • 00:31and does all sorts of
  • 00:33things there.
  • 00:34He's an associate professor.
  • 00:36He is very involved in
  • 00:38the training
  • 00:39aspects of the department. And
  • 00:42something that I didn't know,
  • 00:43many of you will know,
  • 00:44I had to ask him
  • 00:45what,
  • 00:46firm chief is and what
  • 00:48our firm. So I learned
  • 00:49that it's really the heart
  • 00:50of the education component for
  • 00:52our
  • 00:54graduates and and internal medicine
  • 00:56residents. So that's a very
  • 00:57important role.
  • 00:59Chris,
  • 01:01trained in medical school in
  • 01:02Ohio State University, and then
  • 01:04we were lucky enough to
  • 01:05steal him and keep him
  • 01:06since then. Almost two decades
  • 01:08he's been with us.
  • 01:09And,
  • 01:10Chris has,
  • 01:12been interested in a range
  • 01:13of aspects in,
  • 01:14in medical education.
  • 01:16But today's, I think, is
  • 01:18particularly relevant to us,
  • 01:21job versus career.
  • 01:23So we're delighted about this.
  • 01:24And, Chris, if you could
  • 01:25pass this next slide, please.
  • 01:30So,
  • 01:31every session, we've tried to
  • 01:33yoke it to some of
  • 01:34the elements of the ACGME
  • 01:37clinical educator milestones.
  • 01:39And,
  • 01:40two of these three in
  • 01:41blue are relevant today. So,
  • 01:43certainly, Chris will be talking
  • 01:45about teaching and facilitating learning,
  • 01:47professionalism in the learning environment.
  • 01:49But,
  • 01:50there's no truth in advertising
  • 01:52about feedback. You really won't
  • 01:53be talking about feedback.
  • 01:55But goal seven is also
  • 01:56very,
  • 01:57relevant here, learner professional development,
  • 02:00and how do we go
  • 02:01from the warm embrace and
  • 02:03cocoon of training to the
  • 02:04big scary world of jobs
  • 02:06out there? And Chris will
  • 02:07demystify
  • 02:08all of this and more
  • 02:09for us now. Chris, take
  • 02:11it away. Oh, one more
  • 02:12thing. If you could pass
  • 02:13the next slide, Chris.
  • 02:15By popular demand, you're all
  • 02:17eligible
  • 02:17to have, as party favors
  • 02:19today,
  • 02:20CME credits. So there you
  • 02:22have the the code, and
  • 02:23you can text it there.
  • 02:25And,
  • 02:26we'll periodically put that number
  • 02:28in the chat if anyone
  • 02:30comes in
  • 02:31late.
  • 02:31So, Chris, now please take
  • 02:33it away. Thanks for being
  • 02:34here.
  • 02:36Great. Thank you, Andres. It's
  • 02:38a pleasure to, to be
  • 02:40here this afternoon and have
  • 02:42the opportunity
  • 02:44to, have this session with
  • 02:45everybody.
  • 02:48I you can see my,
  • 02:50objectives,
  • 02:52posted here.
  • 02:54But let me just start
  • 02:55by saying just the overall
  • 02:58strategy for the next,
  • 03:00forty to forty five minutes
  • 03:02really are,
  • 03:04one, we're not gonna do
  • 03:06any, breakout rooms. We're not
  • 03:07gonna have any specific pair
  • 03:09discussions, but I I do
  • 03:13it completely intend for,
  • 03:16everybody to hopefully leave this
  • 03:18session with some specific granular,
  • 03:22behavioral
  • 03:24options
  • 03:25or opportunities that they can,
  • 03:27that you can try in,
  • 03:29in your day to day.
  • 03:31And I have,
  • 03:33they'll be both available by
  • 03:35QR code at the end
  • 03:37and certainly
  • 03:38by, email delivery afterwards. I
  • 03:41have a few deliverables,
  • 03:42from this session that kind
  • 03:44of reinforce some of the
  • 03:45things that we're gonna be
  • 03:46talking about.
  • 03:49And,
  • 03:50really,
  • 03:51just to get to get
  • 03:52into things here,
  • 03:54I
  • 03:55have three main objectives
  • 03:58as we consider
  • 04:00what,
  • 04:02efficiency
  • 04:03and impact really looks like
  • 04:05through the lens of the,
  • 04:08of the clinician educator.
  • 04:11Really, the the the three
  • 04:14objectives that I have here
  • 04:15can be simply boiled down
  • 04:17to context
  • 04:19and, hopefully, what will be
  • 04:20a helpful rubric
  • 04:22and then an action plan,
  • 04:24which, as I just mentioned,
  • 04:25really will focus on some
  • 04:27specific,
  • 04:28behavioral opportunities. So
  • 04:31let us dive into
  • 04:33the context here.
  • 04:36And and I would really
  • 04:37like to to sort of
  • 04:39develop a
  • 04:40kind of a
  • 04:42shared understanding
  • 04:44right now of considering
  • 04:46jobs
  • 04:47and careers.
  • 04:49Maybe this is something that
  • 04:51that you do all the
  • 04:52time, maybe not. I I
  • 04:54was really interested to see
  • 04:56when I I,
  • 04:57presented this
  • 04:58similar talk to this at
  • 04:59a national meeting very recently.
  • 05:02And
  • 05:03there was a show of
  • 05:04hands around the room
  • 05:06amongst, attendees who really,
  • 05:09suggested that they
  • 05:11kind of viewed job and
  • 05:12career as synonymous.
  • 05:16And really what,
  • 05:18you know, I'm wanting to
  • 05:19contextualize this discussion around is
  • 05:21that,
  • 05:23in my view,
  • 05:25and for the purposes of
  • 05:26this discussion, they are
  • 05:28different.
  • 05:30I'm really
  • 05:33viewing,
  • 05:35for the purposes of this
  • 05:36session, jobs as being
  • 05:38the representation
  • 05:40of the present day
  • 05:42us's, the present day you.
  • 05:46How do our
  • 05:47roles
  • 05:48and pieces of the pie
  • 05:50add up,
  • 05:51in our current
  • 05:54jobs to to encompass everything
  • 05:56that we do in our
  • 05:57day to day. And I'm
  • 05:59considering
  • 06:00careers
  • 06:01as
  • 06:02the,
  • 06:03representation
  • 06:04of the future you.
  • 06:07What is the cumulative
  • 06:08impact of our day to
  • 06:10day jobs and roles
  • 06:12over time? In my experience
  • 06:15over the last,
  • 06:17twenty plus years, as Andres
  • 06:19said,
  • 06:20here at Yale,
  • 06:22I I find these two
  • 06:23to be two different concepts.
  • 06:27And speaking frankly, I often
  • 06:29find that my day to
  • 06:31day roles and and jobs,
  • 06:34while being necessary and important,
  • 06:37do often encroach on
  • 06:39more future based
  • 06:41career type,
  • 06:44considerations.
  • 06:45And,
  • 06:47another,
  • 06:48fact of life that I've
  • 06:49also experienced over the last
  • 06:51twenty years is time flies
  • 06:52before you know it.
  • 06:53Your mid career or even
  • 06:55a little past it, perhaps,
  • 06:57like me, and,
  • 06:59you know, you start to,
  • 07:02really become aware of,
  • 07:05I don't know, the things
  • 07:06that you've done, the things
  • 07:06you still,
  • 07:08would like to do. So,
  • 07:10I'd really like to contextualize
  • 07:13this discussion on efficiency,
  • 07:16for the in the hopes
  • 07:18of perhaps,
  • 07:20altering our present day
  • 07:23you,
  • 07:24us's,
  • 07:25if you will, in service
  • 07:27of our future,
  • 07:30us's, if you will.
  • 07:32While we will be talking
  • 07:33about efficiency, this is not
  • 07:35one of these sessions where
  • 07:36it's basically like, look how,
  • 07:38efficient I am. Just be
  • 07:39more like me. We've all
  • 07:40been to that talk. It's
  • 07:41never as,
  • 07:43interesting or as impactful
  • 07:45as,
  • 07:47the person giving it, seems
  • 07:48to think.
  • 07:50What I'm
  • 07:51positing to this group here
  • 07:53today is whether your
  • 07:55desk looks like the upper
  • 07:57desk
  • 07:58or the lower desk,
  • 08:00Regardless of what it looks
  • 08:01like, I am willing to
  • 08:02bet
  • 08:03that all of us have
  • 08:05a list of intermediate
  • 08:08to longer term,
  • 08:10to dos
  • 08:12that is
  • 08:13longer than we would like
  • 08:14it to be.
  • 08:16It is true for me
  • 08:17now. It was true for
  • 08:18me five years ago, and
  • 08:20it will probably,
  • 08:21be true for me five
  • 08:22years from now. And so
  • 08:24two fundamental questions that I'd
  • 08:26like to address,
  • 08:27over the course of the
  • 08:28next
  • 08:30thirty to forty minutes is,
  • 08:32when it comes to thinking
  • 08:34about my time and allocating
  • 08:36my time,
  • 08:38how can I improve
  • 08:40my ability to do that?
  • 08:41How can we all improve?
  • 08:43And by doing so, what
  • 08:44do we gain? Like, great.
  • 08:45Maybe I'm a little bit
  • 08:46more efficient, but what is
  • 08:48it in service of? And
  • 08:49that's gonna be,
  • 08:51what we'd like to consider.
  • 08:54So in the short term,
  • 08:56I I I had just
  • 08:58I don't intend for this
  • 08:59in any way to be
  • 09:00an all encompassing list. This
  • 09:02is just kind of on
  • 09:02the basis of of my
  • 09:04experience over the last, decade
  • 09:06or so. You know, I
  • 09:08have found that our day
  • 09:10to day
  • 09:11collection of roles prevents us
  • 09:13from doing some some longer
  • 09:15term things.
  • 09:16You know, we get
  • 09:18wrapped up in the tyranny
  • 09:19of the day, and perhaps
  • 09:21we have
  • 09:22projects that end up being
  • 09:24abandoned or not started.
  • 09:26Maybe we have grants or
  • 09:28manuscripts that are
  • 09:30put off and put off
  • 09:31or ultimately,
  • 09:34discarded.
  • 09:35Perhaps
  • 09:36there are skill building opportunities
  • 09:38that we that we skip,
  • 09:40whether they're,
  • 09:42local. Right? It would be
  • 09:43really easy to,
  • 09:45you know, just catch up
  • 09:46on some email during this
  • 09:47very lunch break instead of
  • 09:49attending a, a yes session.
  • 09:53It would be easy to
  • 09:54skip a, you know, a
  • 09:56Pocus conference,
  • 09:57to be able to,
  • 09:59you know, to catch up
  • 10:00on some other things. But
  • 10:01oftentimes,
  • 10:02these
  • 10:03tyranny of the day type
  • 10:04activities
  • 10:05can prevent
  • 10:08additional things, mentorship, sponsorship, coaching,
  • 10:11relationship challenges,
  • 10:13and and really, with respect
  • 10:15to wellness, oftentimes, we get
  • 10:17breaks that we don't take.
  • 10:18So
  • 10:19there can be some short
  • 10:21term encroachment on longer term
  • 10:22benefit.
  • 10:25And
  • 10:26what,
  • 10:28in terms of what we
  • 10:30stand to gain if we're
  • 10:31able to be,
  • 10:34perhaps more effective with our
  • 10:35time?
  • 10:37Is it possible that we
  • 10:39are able to be more
  • 10:40well or able to have
  • 10:42more career satisfaction? Can we
  • 10:44more effectively
  • 10:46show our value,
  • 10:48to our institution?
  • 10:50Does it translate to promotion?
  • 10:53I don't know, but,
  • 10:55that's certainly,
  • 10:56some of the questions that,
  • 10:58that I I I've been
  • 11:00grappling with.
  • 11:03And
  • 11:04an additional,
  • 11:06thought that I'd also like
  • 11:07to invite us to consider
  • 11:09as we,
  • 11:11again, kind of,
  • 11:13anchor this,
  • 11:15session on thoughts about our
  • 11:17jobs versus careers, our current
  • 11:19selves versus our future selves
  • 11:22professionally.
  • 11:24Having
  • 11:25a,
  • 11:26connection with an idea about
  • 11:29our larger,
  • 11:31meaning,
  • 11:32purpose, and vision
  • 11:37as educators,
  • 11:39as faculty
  • 11:40can also be really,
  • 11:43helpful,
  • 11:45and important. So getting in
  • 11:47touch with the why it
  • 11:48is that we do what
  • 11:50we do
  • 11:51can also be an important
  • 11:53tether and
  • 11:55lifeline that that can give
  • 11:57some,
  • 11:59structure and and purpose to
  • 12:00some of the,
  • 12:02specific behavioral changes,
  • 12:04that that we may consider
  • 12:06going forward. So
  • 12:09that is our,
  • 12:11context, and I would just
  • 12:12like to,
  • 12:14pause and just see how
  • 12:16that
  • 12:17that lands for folks. Are
  • 12:18there
  • 12:19questions?
  • 12:20Are there comments?
  • 12:22I'm interested in any thoughts
  • 12:24anybody has about just the
  • 12:25concept of job versus career,
  • 12:29the the the challenges,
  • 12:31around the tyranny of the
  • 12:32day. Feel free to unmute
  • 12:34yourself and and speak up
  • 12:35or or put anything in
  • 12:37the chat.
  • 12:42I think it's a very
  • 12:43helpful framework, and even the
  • 12:44phrase tyranny of the day
  • 12:45I've not heard before. That's
  • 12:47a really kind of useful
  • 12:48one to take forward.
  • 12:49I think the question for
  • 12:51me, and I'm curious if
  • 12:52we'll get into this later,
  • 12:54the,
  • 12:56I think sometimes the trade
  • 12:57off is work versus work
  • 12:59or or or or work
  • 13:00versus career or different things
  • 13:02that all land within the
  • 13:03professional sphere. But sometimes, actually,
  • 13:06the tyranny of the day
  • 13:07has to do with home
  • 13:07tasks or other nonwork tasks,
  • 13:09and so that also, I
  • 13:10think, can be a trade
  • 13:11off. So I'm curious where
  • 13:12that lands as the as
  • 13:13the talk continues.
  • 13:15Sure. I I appreciate.
  • 13:17Thank you, Alicia.
  • 13:20Work life balance is an
  • 13:22incredibly
  • 13:22important
  • 13:24topic,
  • 13:24and it absolutely
  • 13:26impacts,
  • 13:27the tyranny of the day.
  • 13:28There is no question.
  • 13:31This talk is is mostly
  • 13:33focused on on the professional
  • 13:36spear, but especially as we
  • 13:38get into perhaps auditing our
  • 13:40smartphone use, which we're gonna
  • 13:41do later on,
  • 13:43there you will see I
  • 13:44have some specific examples of
  • 13:46of how some of the
  • 13:47these personal things can, also
  • 13:51sneak in there, but I
  • 13:52appreciate you're bringing that up.
  • 13:53It's a very important and
  • 13:55very real world,
  • 13:57consideration. We don't we don't,
  • 14:00we don't sort of execute
  • 14:02our jobs or our careers
  • 14:03in a vacuum without
  • 14:05a really fundamental,
  • 14:08you know, impact of our
  • 14:09personal lives as well.
  • 14:18Ali Ali wrote that this
  • 14:20describes exactly what I feel
  • 14:21is getting in my way.
  • 14:22Ali, do you wanna add
  • 14:23something more?
  • 14:36Thank you for that comment.
  • 14:37It's okay. If not, also,
  • 14:38I I I appreciate the
  • 14:39the the input and the
  • 14:41thoughts. I'm glad to hear
  • 14:41that this sounds like, at
  • 14:43least contextually, we're we're we're
  • 14:45landing in a place that,
  • 14:48that,
  • 14:48some folks have some energy
  • 14:50around. So I think,
  • 14:51we can
  • 14:54move forward to the next
  • 14:57objective, which is considering
  • 14:59a rubric
  • 15:01to help us
  • 15:02perhaps
  • 15:04more effectively
  • 15:05consider
  • 15:06how it is we,
  • 15:10evaluate, envision our time.
  • 15:13I don't,
  • 15:14present this as the best
  • 15:16or the only,
  • 15:18rubric. It's merely just a
  • 15:19tool to to facilitate some,
  • 15:22hopefully useful introspection,
  • 15:25for for all of us.
  • 15:26And the rubric that I'd
  • 15:28like to,
  • 15:30discuss is called the Eisenhower
  • 15:31matrix.
  • 15:32Many of you may have
  • 15:33encountered this in some form
  • 15:35or another.
  • 15:37But Dwight
  • 15:39Eisenhower, World War two, general,
  • 15:41thirty fourth president,
  • 15:44this aphorism,
  • 15:45is attributed to him, which
  • 15:47says,
  • 15:48what is important is seldom
  • 15:50urgent, and what is urgent
  • 15:51is seldom important, and which
  • 15:53for me, really,
  • 15:55gets at that,
  • 15:58current self versus,
  • 16:01future self kind of,
  • 16:04tug of war that that
  • 16:05we often experience. And so
  • 16:06that,
  • 16:08statement has been,
  • 16:10operationalized
  • 16:11into this,
  • 16:13what's called an Eisenhower matrix,
  • 16:14which plots in a in
  • 16:16a two by two table,
  • 16:18urgent versus nonurgent,
  • 16:20urgent and nonurgent tasks versus
  • 16:22things that are important and
  • 16:23not important. Again,
  • 16:26I don't want, you know,
  • 16:27the importance,
  • 16:30is is not that's not
  • 16:31necessarily meaning that there's lots
  • 16:33of stuff we do that's
  • 16:34just
  • 16:35totally not important. It really,
  • 16:37gets at the tyranny of
  • 16:38the day, and I'll,
  • 16:40discuss that a little bit
  • 16:41more in a in a
  • 16:41moment. But some of you
  • 16:43may have encountered this as
  • 16:44a time management matrix that
  • 16:46is a part of the
  • 16:48the Stephen Covey book, Seven
  • 16:50Habits of
  • 16:51Highly Effective People. Regardless of
  • 16:54of where you've encountered it,
  • 16:55I I have found it
  • 16:56to be a really helpful,
  • 16:59psychological rubric to help organize
  • 17:01thoughts. And just to briefly
  • 17:03go through the four quadrants
  • 17:04here, quadrant
  • 17:06one of urgent and important
  • 17:08tasks,
  • 17:09in my experience, tend to
  • 17:10be,
  • 17:11fortunately,
  • 17:12fairly infrequent. These are the
  • 17:14deadlines, the critical problems, the
  • 17:16immediate needs. Now sometimes
  • 17:18we can manufacture
  • 17:19Quadrant I,
  • 17:22deadlines, especially if we put
  • 17:24off some,
  • 17:26future deadlines.
  • 17:28I've done that more than
  • 17:29once, right? A
  • 17:31manuscript deadline or a grant
  • 17:32deadline that, you know, was
  • 17:34three months away and all
  • 17:35of a sudden now it's
  • 17:36seventy two hours away and
  • 17:37I'm I'm scrambling. But,
  • 17:40quadrant one time, in my
  • 17:41experience, tends to be fairly
  • 17:43infrequent.
  • 17:45The important not urgent quadrant,
  • 17:48that's where I'm putting or
  • 17:50thinking about things like
  • 17:53scholarship and skill building and
  • 17:54mentorship, sponsorship, coaching, networking,
  • 17:58these long term goals, wellness,
  • 18:00the future us
  • 18:03kinds of
  • 18:05considerations
  • 18:06that tend not to have
  • 18:08deadlines.
  • 18:09That's what I that's what
  • 18:10I mean by not urgent
  • 18:11in this context is that
  • 18:12it's it's there aren't specific
  • 18:14deadlines. They are important.
  • 18:16We value them,
  • 18:17but they are easier to
  • 18:19push off, especially when we
  • 18:20compare them to these quadrant
  • 18:22three things, the tyranny of
  • 18:24the day, the meetings, and
  • 18:25the emails. Often
  • 18:27in our jobs and roles,
  • 18:29we are subject to the
  • 18:30priorities and expectations
  • 18:31of others.
  • 18:33And
  • 18:34there is also the fourth
  • 18:36quadrant here, which is the
  • 18:38not important, not urgent, which
  • 18:40we may reflexively think, well,
  • 18:42gosh, I am a super
  • 18:43busy clinician educator.
  • 18:45I don't spend any time
  • 18:46there. I submit that we
  • 18:48all spend time here and
  • 18:50probably more than we would,
  • 18:53like to admit. I'll I'll
  • 18:54come back to this a
  • 18:56little bit later. But,
  • 18:57really, this rubric for me,
  • 19:01hopefully brings home the the
  • 19:03concept of we we often
  • 19:06spend more time in this
  • 19:08job related present focused quadrant
  • 19:11three, and it is often
  • 19:12at the expense
  • 19:14of the more career focused,
  • 19:17future oriented
  • 19:19quadrant two. And I find
  • 19:21this rubric to be a
  • 19:23helpful
  • 19:24way to think about it.
  • 19:26We'll come back to this
  • 19:27in in in the next
  • 19:28session section about how we
  • 19:30can
  • 19:31actually use this rubric to,
  • 19:33to to govern some introspection
  • 19:36and behaviors. But again, I
  • 19:38am very interested to just
  • 19:40open things up to the
  • 19:42group. Looking at this rubric
  • 19:44and these four
  • 19:47quadrants, where
  • 19:48where do you get hung
  • 19:50up? Where if anybody, again,
  • 19:51is was willing to share,
  • 19:53either
  • 19:54by unmuting or in the
  • 19:56chat,
  • 19:57where do you feel like
  • 19:58you get hung up?
  • 20:06Chris Chris, I can share
  • 20:07some. I think I had
  • 20:08hung up in quadrant one
  • 20:11Mhmm.
  • 20:12Because it seems like so
  • 20:14many things are urgent,
  • 20:16and it kind of crowds
  • 20:17out
  • 20:18urgent and important, but it
  • 20:20crowds out, you know, other
  • 20:22important things that I need
  • 20:24to focus on
  • 20:25that are really important in
  • 20:27the long term. But today,
  • 20:29the urgent things have to
  • 20:30be done. So it seems
  • 20:32like that list is too
  • 20:33long in in quadrant one.
  • 20:36Gotcha. Thank you, John. So
  • 20:37John John,
  • 20:39has challenges in quadrant one.
  • 20:41Anybody else have quadrant?
  • 20:44You know,
  • 20:45anybody else have quadrant three
  • 20:47or quadrant four challenges or
  • 20:50or or hang ups? I
  • 20:51I, for one, get stuck
  • 20:53in quadrant three,
  • 20:57very often. That's where I
  • 20:58struggle. Anybody else have any
  • 20:59thoughts they'd like to share?
  • 21:03I was being cute, but,
  • 21:04I I put in the
  • 21:05chat quadrant epic.
  • 21:07Quadrant.
  • 21:08That's kind of what I
  • 21:10wrote there. Yeah.
  • 21:12Charting.
  • 21:13We we we could get
  • 21:15philosophical
  • 21:15and put epic in either
  • 21:17per perhaps quadrant three or
  • 21:18quadrant four depending on how
  • 21:20cynical we are feeling on
  • 21:21a given day.
  • 21:25But it almost feels like,
  • 21:27quadrant three almost kind of
  • 21:28guides your day to day,
  • 21:30kind of like you're answering
  • 21:31an email and then it's
  • 21:32the next one and then
  • 21:33the next one, and it's
  • 21:34kind of like it it's
  • 21:35almost like your to do
  • 21:36list, and it it,
  • 21:38it's
  • 21:40quite jarring, you know, when
  • 21:41it even kind of starts
  • 21:43percolating into your, like, everyday
  • 21:45life at home where you're
  • 21:46kind of working on the
  • 21:47emails through your phone instead
  • 21:49of just,
  • 21:51you know, putting it down.
  • 21:52Yeah.
  • 21:54How are you? Yes. I
  • 21:56I appreciate that reflection and
  • 21:58and, you know, that really
  • 21:58resonates with me and even
  • 22:00kind of goes back to
  • 22:01Alicia's
  • 22:02previous question about,
  • 22:04like, the intersection of our
  • 22:05personal and professional lives.
  • 22:07I feel like I got
  • 22:09conditioned
  • 22:10to that to do list
  • 22:11that governs quadrant three over
  • 22:13so many years that I
  • 22:14would bring that home with
  • 22:16me. Like,
  • 22:17during my family time, my
  • 22:19weekends, my personal time, I
  • 22:21would have checklists and be
  • 22:23multitasking
  • 22:24and really kind of struggling
  • 22:26sometimes to
  • 22:27to be present in a
  • 22:28specific moment. So I I
  • 22:30often find that some of
  • 22:31these
  • 22:32reflexive behaviors that we can,
  • 22:36you know,
  • 22:37develop over time and can
  • 22:39insidiously
  • 22:41find their way into other
  • 22:43aspects
  • 22:44of of our
  • 22:45of our lives.
  • 22:47Anybody else have any any
  • 22:49thoughts they'd like to share?
  • 22:50Otherwise, we can start moving
  • 22:51on into some behavioral,
  • 22:55ideas and challenges I have
  • 22:56for everybody.
  • 23:06Okay. So,
  • 23:07really, let's talk about,
  • 23:10some opportunities
  • 23:11that we can consider
  • 23:13to spend a little bit
  • 23:14more time in in quadrant
  • 23:16two, in that in that
  • 23:17future us version,
  • 23:19in that future us kind
  • 23:21of quadrant of of time.
  • 23:24And
  • 23:26I I am intentionally
  • 23:29hoping to focus,
  • 23:31some of these,
  • 23:33ideas and suggestions
  • 23:35on what
  • 23:36perhaps can even seem at
  • 23:39first blush to be,
  • 23:41very small, almost
  • 23:44trivial,
  • 23:46behaviors,
  • 23:47which I think are
  • 23:49extremely
  • 23:50important just because they're insidious.
  • 23:53That thing that takes a
  • 23:54tiny little bit of time,
  • 23:55but we repeat
  • 23:57thousands and thousands of times
  • 23:59can can really be
  • 24:01powerful
  • 24:02when,
  • 24:04when protracted over longer periods.
  • 24:07There's a fantastic book, if
  • 24:09anybody has had the opportunity
  • 24:11to to read it by
  • 24:12James Clear, it's called Atomic
  • 24:13Habits,
  • 24:14which really
  • 24:16in great detail,
  • 24:18discusses
  • 24:19the impact of of
  • 24:21many small behaviors. And I
  • 24:23just appreciated some of the
  • 24:25thoughts that
  • 24:26that he puts forth in
  • 24:27this book about,
  • 24:29you know, the when when
  • 24:30we're thinking about,
  • 24:33goals,
  • 24:34as you know, for the
  • 24:36purpose of this discussion, our
  • 24:37quadrant two,
  • 24:39future us goals.
  • 24:40You know, the results
  • 24:42really are about
  • 24:44the the systems and the
  • 24:45day to day behaviors that
  • 24:47we employ to get there.
  • 24:50And I I really love
  • 24:52this this graph that he
  • 24:54starts off the book discussing,
  • 24:55which is
  • 24:56if we can all just
  • 24:57get
  • 24:59one percent
  • 25:00better
  • 25:01every day at something, when
  • 25:03you protract that over a
  • 25:05year, it can be incredibly
  • 25:07powerful. And by better, it
  • 25:09just means towards any goal
  • 25:12any of us are striving
  • 25:13towards at any given
  • 25:15time.
  • 25:16And the analogy that he
  • 25:18uses to bring this point,
  • 25:21home really resonated with me.
  • 25:22He said, you know, if
  • 25:23you are an airline pilot
  • 25:25and you are flying a
  • 25:26plane,
  • 25:28from LA
  • 25:30eastward
  • 25:31and you are headed to
  • 25:33New York
  • 25:35from LA, but that you
  • 25:36decide to basically just turn
  • 25:39south, like, a couple of
  • 25:40degrees, a very small amount.
  • 25:43But by the time you've
  • 25:44flown all the way across
  • 25:45the country, you end up
  • 25:46in DC
  • 25:48and not New York.
  • 25:49So,
  • 25:51there is very much there's
  • 25:53a lot of power in
  • 25:54my experience
  • 25:55in smaller repetitive
  • 25:57behaviors. And so some of
  • 25:58the behaviors that we're gonna
  • 26:00that I I'm gonna put
  • 26:02out there, on the basis
  • 26:03of my experience, I don't,
  • 26:05again,
  • 26:06pretend that these are the
  • 26:07only behaviors to work on
  • 26:08or the best ideas. These
  • 26:10just, happen to be what
  • 26:12have resonated with me over
  • 26:13the last fifteen to twenty
  • 26:15years. The behaviors we're gonna
  • 26:16talk about are some specifics
  • 26:18around our calendars,
  • 26:20how we can explicitly use
  • 26:21that Eisenhower matrix to prioritize
  • 26:24the
  • 26:25important nonurgent time. We're gonna
  • 26:27talk about distractors and our
  • 26:29smartphones,
  • 26:31briefly talk about email efficiency
  • 26:33and saying
  • 26:34no when appropriate
  • 26:36in the,
  • 26:38ever present,
  • 26:40number of asks that are,
  • 26:43really inherent in in practicing
  • 26:45in the academic medical center.
  • 26:46So
  • 26:48let's start off with the
  • 26:49calendar.
  • 26:51This is a great,
  • 26:52article.
  • 26:53It's focused on clinician educators.
  • 26:55I think it really is,
  • 26:57applicable to anybody, but,
  • 27:00really,
  • 27:01it suggests that we pay
  • 27:04more specific
  • 27:05attention to our calendars. Oftentimes,
  • 27:08we treat our calendars as
  • 27:10a quadrant three
  • 27:12tyranny of the day
  • 27:14purveyor.
  • 27:16And we we we perhaps
  • 27:17miss opportunities
  • 27:19that we
  • 27:20have
  • 27:22to use the calendar to
  • 27:24to serve the needs of
  • 27:26our future selves and,
  • 27:30and really,
  • 27:32owning our calendars. I know
  • 27:33many of us have many
  • 27:35different roles.
  • 27:36Many of us have administrative
  • 27:38assistants. We have our own,
  • 27:40entrenched ways of of of
  • 27:43of,
  • 27:44scheduling our time. I I
  • 27:45get that. I'm merely hoping
  • 27:47to put out there
  • 27:49the idea that
  • 27:51starting
  • 27:52to, claim,
  • 27:53reclaim,
  • 27:54continue
  • 27:55some modicum of control over
  • 27:57our calendars
  • 27:59can be, for those interested
  • 28:01in doing so, a really
  • 28:03powerful
  • 28:04way
  • 28:06to,
  • 28:08protect
  • 28:09and and map,
  • 28:11our specific
  • 28:14goals and needs and and
  • 28:16specifically asking questions like,
  • 28:19how does this how can
  • 28:20my calendar serve my future
  • 28:22career oriented
  • 28:24needs?
  • 28:25I I also think that,
  • 28:27I was really kind of
  • 28:28heartened by the fact that
  • 28:29one of the take home
  • 28:30suggestions in this article was
  • 28:32we need to advocate for
  • 28:34faculty development around time management,
  • 28:36which is one thing that
  • 28:37we're doing
  • 28:38that we're doing here.
  • 28:40So hopefully, you'll agree that
  • 28:41this is,
  • 28:43this is valuable. So being
  • 28:45able to own the the
  • 28:46calendar as a important tool
  • 28:50can be helpful.
  • 28:52Another thing that I found
  • 28:53incredibly helpful, and one of
  • 28:54the deliverables I have for
  • 28:55this session is literally just
  • 28:59a page sized
  • 29:01blank Eisenhower matrix.
  • 29:03I sat down once and
  • 29:05just specifically
  • 29:07identified
  • 29:07at that point in time
  • 29:09based on all of my
  • 29:10roles and,
  • 29:12positions,
  • 29:13what
  • 29:14I thought the various things
  • 29:16I did,
  • 29:18what what quadrant they
  • 29:20belonged in. And it was
  • 29:22just really eye opening because
  • 29:24when I needed the second
  • 29:26page to continue to fill
  • 29:27out my quadrant three, it
  • 29:29was just a very insightful
  • 29:31moment for me to say,
  • 29:34gee, it looks like I
  • 29:35have some
  • 29:37opportunity here. I may be
  • 29:38getting bogged down in this,
  • 29:40place. And when I
  • 29:43specifically
  • 29:44mapped
  • 29:45the tasks
  • 29:46and
  • 29:48roles into these quadrants, I
  • 29:50also found
  • 29:52it empowering as opposed to
  • 29:54overwhelming. I was like, okay.
  • 29:56If I have my arms
  • 29:58around
  • 29:59what I'm doing and how
  • 30:00much time I'm spending here,
  • 30:02can I,
  • 30:03again, through my,
  • 30:07owning of my calendar, can
  • 30:09can I be a little
  • 30:10bit more explicit about
  • 30:12spending time here
  • 30:14in quadrant two? And and
  • 30:16that's what I did. I
  • 30:17started
  • 30:18scheduling
  • 30:19specific quadrant two time. And
  • 30:20now
  • 30:21it it doesn't have to
  • 30:22be as, unimaginative
  • 30:24as quadrant two time. I
  • 30:26have seen some people call
  • 30:27it meeting with Ted Lasso.
  • 30:30You can call it me
  • 30:31time.
  • 30:32I have seen,
  • 30:34some,
  • 30:36who actually will color code
  • 30:37it. They'll have quadrant one
  • 30:39tasks as one color, quadrant
  • 30:40two tasks as another color,
  • 30:42and quadrant three tasks as
  • 30:43another, and
  • 30:44it provides, when when done
  • 30:45in that way, perhaps a
  • 30:47visual cue
  • 30:48when you look at your
  • 30:49calendar at a week view
  • 30:50or a month view, sort
  • 30:52of where you're spending your
  • 30:54your time,
  • 30:56and
  • 30:58specifically, scheduling
  • 30:59time for that scholarship and
  • 31:01skill building and mentorship and
  • 31:03networking
  • 31:04can be a way that
  • 31:06the present you and the
  • 31:08calendar can kind of work
  • 31:09together to serve the needs
  • 31:11of the future you.
  • 31:15So
  • 31:17in this particular,
  • 31:20section of behavioral
  • 31:22opportunities,
  • 31:23I invite,
  • 31:25any of you interested
  • 31:27to try
  • 31:28any of the following
  • 31:29possibilities.
  • 31:31In terms of claiming the
  • 31:32calendar,
  • 31:33even pick, you know, pick
  • 31:34a single role that you
  • 31:36inhabit or a single task
  • 31:37and just own
  • 31:40that spot in your calendar
  • 31:41and do it for a
  • 31:42month
  • 31:43and see if it,
  • 31:45moves the needle,
  • 31:46in a way that you
  • 31:47are,
  • 31:49aiming to move it. If
  • 31:50it does, great. You can
  • 31:52consider after a month how
  • 31:54you take the next step.
  • 31:55If it doesn't,
  • 31:57no harm done.
  • 31:59I encourage everybody to try
  • 32:02scheduling one hour of quadrant
  • 32:05two time per week and
  • 32:07to do that for a
  • 32:07month.
  • 32:09If right now that feels
  • 32:10like too much, then try
  • 32:12thirty minutes.
  • 32:13Anything that you feel like
  • 32:15is enough. Again, with the
  • 32:16whole James Clear one percent
  • 32:18per day kind of,
  • 32:21mindset,
  • 32:23I I I I don't
  • 32:24see there being, really too
  • 32:26small of a of of
  • 32:27of a a a an
  • 32:29amount of time here, and
  • 32:30then just check-in after a
  • 32:32month.
  • 32:33Did it did it work?
  • 32:34Could I increase that from
  • 32:36sixty minutes a week to
  • 32:37ninety minutes, or can I
  • 32:38do it two hours?
  • 32:41Just see how
  • 32:43that experiment
  • 32:45lands.
  • 32:46And
  • 32:47and just as a as
  • 32:48another
  • 32:53advertisement, if you will, one
  • 32:55of the deliverables of this
  • 32:56talk will be kind of
  • 32:57a compendium of all these
  • 32:58suggestions of potential,
  • 33:01behavioral cues. So, don't feel
  • 33:03like you need to screenshot
  • 33:04or write any of this
  • 33:05down.
  • 33:08Let's now focus on our
  • 33:10attention. We've talked about
  • 33:13the calendar and the rubric
  • 33:15being powerful tools that we
  • 33:16can combine to perhaps spend
  • 33:18a little bit to be
  • 33:19more explicit about spending time
  • 33:21in in quadrant
  • 33:24two.
  • 33:25What about our attention? These
  • 33:27two quotes are, again, from
  • 33:29James Clear, this time from
  • 33:30his blog.
  • 33:32And and I really love
  • 33:33this idea. The more control
  • 33:35that we have over our
  • 33:37attention,
  • 33:38the more control we have
  • 33:39over our future.
  • 33:41And it starts with having
  • 33:43enough courage to protect our
  • 33:44time. That certainly goes back
  • 33:45to the to the little
  • 33:47section that we that we
  • 33:48just talked about.
  • 33:49But, I wanna move on
  • 33:51now, to to really
  • 33:53think about attention and distractors.
  • 33:57And when I say distractors,
  • 33:59I'm being
  • 34:00very intentional here. I'm not
  • 34:01talking about distractions.
  • 34:03Distractors
  • 34:05are things
  • 34:06whose sole purpose
  • 34:08they are developed, invented
  • 34:11specifically
  • 34:12to get the attention of
  • 34:14human beings.
  • 34:16And we are awash in
  • 34:18them. I'll talk about that
  • 34:20a little bit more on
  • 34:21the next slide.
  • 34:22But there are a couple
  • 34:23of really interesting studies out
  • 34:25there that suggest that
  • 34:28when human beings are distracted
  • 34:30from a specific task, it
  • 34:32takes us a non zero
  • 34:34amount of time
  • 34:35to refocus.
  • 34:37There's a a study from
  • 34:38the UK a number of
  • 34:39years ago that suggests that
  • 34:41period of time is about
  • 34:42a minute. There was another
  • 34:43study that I came across
  • 34:44that suggests it might be
  • 34:46as long as three minutes.
  • 34:47Regardless of where the truth
  • 34:49lies, I think
  • 34:51I I submit,
  • 34:53to this group today that
  • 34:54it's a non zero amount
  • 34:56of
  • 34:57of time.
  • 34:58And so
  • 35:00as a result,
  • 35:02I think that really should
  • 35:04be
  • 35:05it should cause us to
  • 35:06care about how many distractors
  • 35:09we are
  • 35:10encountering
  • 35:11in a in a given
  • 35:12day.
  • 35:14And they are
  • 35:15everywhere.
  • 35:16I I give myself palpitations
  • 35:18every time I put this
  • 35:19up here. I I don't
  • 35:20know know how many of
  • 35:21you live in this space,
  • 35:22but, like, that little red
  • 35:24icon with a whole bunch
  • 35:25of essentially
  • 35:26undone work
  • 35:28just,
  • 35:29like,
  • 35:31gives me,
  • 35:33gives me, like, reflux,
  • 35:35immediately.
  • 35:36And
  • 35:38any number of,
  • 35:40icons on our,
  • 35:42smartphones and desktops will have
  • 35:44these. You know, the list
  • 35:46goes on and on. I
  • 35:47know some of these icons
  • 35:48are dated, but the concept
  • 35:50is still very much relevant
  • 35:51to the present day, which
  • 35:53is,
  • 35:55we we have these devices,
  • 35:57whether they're handheld, laptop, desktop,
  • 35:59etcetera,
  • 36:00that are always competing
  • 36:02for our attention.
  • 36:05I love it that, like,
  • 36:06you know,
  • 36:08sometimes the static distractors
  • 36:10are are not enough, and
  • 36:11so we need to make
  • 36:12things actually move up and
  • 36:14down. So
  • 36:15we
  • 36:16are just
  • 36:18a wash, and,
  • 36:21and and it matters. There
  • 36:22is absolutely
  • 36:23this dopaminergic,
  • 36:26response that human beings have
  • 36:28to interacting with these electronic
  • 36:30distractors.
  • 36:32Tristan Harris is a formal
  • 36:33former Google employee whose job
  • 36:35it was for many years
  • 36:36to invent these distractors.
  • 36:39I love this quote where
  • 36:40he says seven several billion
  • 36:42people have what, you know,
  • 36:43amounts to a slot machine
  • 36:45in their pockets.
  • 36:46They're pulling it out and
  • 36:47seeing what dopamine hits that
  • 36:49they can get off of
  • 36:50it at any given time.
  • 36:52There was also this crate
  • 36:53study that I found that
  • 36:55suggested that even when you
  • 36:57don't look at your phone,
  • 36:59just having it near you,
  • 37:01having it in the same
  • 37:02room
  • 37:03reduces available cognitive capacity. Right?
  • 37:06Like so right now, I'm,
  • 37:07like, sitting here in this
  • 37:09session with my phone next
  • 37:10to me, and I probably
  • 37:11should have left it outside.
  • 37:14But there is a really
  • 37:16tangible,
  • 37:18cost to these,
  • 37:20electronic distractors. And so,
  • 37:23I started to think really
  • 37:24carefully about,
  • 37:27how I could,
  • 37:29really kind of reduce these
  • 37:32in terms of number and
  • 37:33importance in in my life.
  • 37:34And and just as a
  • 37:35really small
  • 37:37kind of anecdotal story, I
  • 37:38will never forget this. I
  • 37:40was,
  • 37:41I I I I'm a
  • 37:43internal medicine hospitalist.
  • 37:45I was in the hospital
  • 37:46in the middle of a,
  • 37:50a patient visit,
  • 37:51and I remember there being
  • 37:53a sound or a vibration
  • 37:55distractor that went off in
  • 37:57my pocket.
  • 37:58I kind of reflexively
  • 38:00picked
  • 38:01the, phone out of my
  • 38:03pocket, and I saw an
  • 38:05email,
  • 38:06my email icon with a
  • 38:07brand new sort of red
  • 38:09circle that said one, I
  • 38:10you know, brand new email.
  • 38:12And I actually,
  • 38:14embarrassingly,
  • 38:15excused myself from the patient
  • 38:16encounter,
  • 38:17went out into the hallway,
  • 38:19opened the email, and found
  • 38:21that it was a spam
  • 38:22email. And so here I
  • 38:24am, a clinician who,
  • 38:26you know,
  • 38:28unforgivably
  • 38:29interrupted a patient visit, a
  • 38:31face to face patient visit
  • 38:33to get a
  • 38:35spam email. And it was
  • 38:37that moment that I was
  • 38:38like, you know what? This
  • 38:39has to stop. And so
  • 38:40one of the most powerful
  • 38:41things that I did,
  • 38:44which is so easy and
  • 38:45forgive me if this just
  • 38:46seems like the most basic
  • 38:47thing,
  • 38:49I turned off the icon
  • 38:51that tells me how many
  • 38:52unread emails I have. I
  • 38:54turned off the vibratory or
  • 38:56the sound related alert that
  • 38:58goes off when I get
  • 39:00an email.
  • 39:01And I found this
  • 39:03completely
  • 39:04transformational
  • 39:05and and and allowed me
  • 39:07to sort of take back
  • 39:09the power in terms of
  • 39:10deciding when it was I
  • 39:11was going to check my
  • 39:12email as opposed to just
  • 39:14being subject to these sort
  • 39:16of reflexive
  • 39:17dopaminergic
  • 39:18type
  • 39:18behaviors.
  • 39:21Another really powerful thing that
  • 39:23I've done
  • 39:24is that I have started
  • 39:26auditing
  • 39:27my
  • 39:28smartphone use. This is this
  • 39:29is not a just generic
  • 39:31screenshot. This is my smartphone
  • 39:34from
  • 39:35last week.
  • 39:37Any and and and you
  • 39:38can do I I I
  • 39:39am an iOS user. Anybody
  • 39:41on the Android platform can
  • 39:42do something very similar, but
  • 39:44you can
  • 39:45you can do this right
  • 39:46now. If you pick up
  • 39:47your iPhone and you go
  • 39:49to settings
  • 39:51and you go to screen
  • 39:52time,
  • 39:53you can see how many
  • 39:55notifications you get in a
  • 39:56given day or a given
  • 39:57week. You can see how
  • 39:58many times you pick up
  • 39:59the phone, how much time
  • 40:01you spend on it. You
  • 40:01can see here that
  • 40:03in the last four days,
  • 40:05that I I I audited
  • 40:06this last Wednesday. So in
  • 40:08the preceding four days,
  • 40:10I was averaging almost a
  • 40:11hundred and fifty pickups of
  • 40:13my phone a day,
  • 40:16which is a lot.
  • 40:19If anybody ends up auditing
  • 40:20their own, I'd be interested
  • 40:21to have you pick up
  • 40:22to to put your average
  • 40:24number of of pickups in
  • 40:25the chat. It's it's,
  • 40:27it's a lot.
  • 40:29And I think this information
  • 40:31can be leveraged,
  • 40:34towards,
  • 40:36change.
  • 40:38One option again, this is
  • 40:39an iOS version. You can
  • 40:41do similar things in Android.
  • 40:43You can pick
  • 40:44you can pick focus. You
  • 40:46can,
  • 40:47you know, as,
  • 40:49as a as a parent,
  • 40:50I always still needed to
  • 40:51be able to be reachable
  • 40:52by my kid's daycare or
  • 40:53my kid's school. I I
  • 40:55was able to
  • 40:56to set up some filters
  • 40:58that allowed those numbers through,
  • 41:00but everybody else not.
  • 41:03You could see here, there
  • 41:04is plenty of
  • 41:06quadrant four stuff going on.
  • 41:07Right? Like, my checking on
  • 41:09the Cleveland Guardians or doing
  • 41:11the New York Times spelling
  • 41:13bee is not a quadrant
  • 41:14two or a quadrant three
  • 41:16kind of activity.
  • 41:18And I found that
  • 41:19for quadrant four kind of
  • 41:21time wasters,
  • 41:23time limits can be really
  • 41:24helpful.
  • 41:26There's only so much time
  • 41:27I need to spend in
  • 41:28a given day looking at,
  • 41:29baseball cards on eBay. So
  • 41:31you can set
  • 41:32a very explicit time limit
  • 41:34that tells you, like, hey.
  • 41:36You've you've spent thirty minutes
  • 41:37on eBay today. Maybe you
  • 41:39don't need to do that
  • 41:40anymore.
  • 41:42The
  • 41:43more recent,
  • 41:44updates,
  • 41:45of the iOS platform
  • 41:47have,
  • 41:48integrated some AI type,
  • 41:52sort of more,
  • 41:54nuanced and and smart ways
  • 41:56to decipher
  • 41:58the kinds of notifications that
  • 41:59get through. I encourage anybody
  • 42:01who's interested
  • 42:02in doing so just to
  • 42:04explore it and seeing if
  • 42:05it's something that may or
  • 42:06may not work.
  • 42:09I I love this. I
  • 42:09don't know how many of
  • 42:10you have ever done this,
  • 42:11but the after the last
  • 42:12time I gave this talk,
  • 42:13somebody came up to me
  • 42:14afterwards and said, have you
  • 42:15ever gray scaled your phone?
  • 42:17And I hadn't heard of
  • 42:18it.
  • 42:19It there is a setting.
  • 42:21Again, you can do this
  • 42:22in both iOS and,
  • 42:24Android platforms
  • 42:26that takes the color away
  • 42:27from your smart device,
  • 42:30and
  • 42:31it turns your smartphone
  • 42:33into something that totally sucks.
  • 42:35It is, like, the most
  • 42:37uninteresting
  • 42:38thing. I
  • 42:39I gray scaled it for
  • 42:41a day, and, like,
  • 42:43every time I picked up
  • 42:44the phone, I was like,
  • 42:45wow. That is so unappealing.
  • 42:48And
  • 42:49it
  • 42:50by the same token, it
  • 42:52was a really powerful way
  • 42:53to disincentivize
  • 42:56picking it up and and
  • 42:57using it and giving it
  • 42:59my attention. So I think
  • 43:00it's another really interesting possible
  • 43:03tool.
  • 43:04For anybody interested in in
  • 43:06some of the specific directions
  • 43:08on how to do any
  • 43:09of this, I have links
  • 43:10to articles in this in
  • 43:11the in the reading list
  • 43:12that will get disseminated.
  • 43:14So
  • 43:15when it comes to distractors,
  • 43:17my suggestions to the group
  • 43:19about potential
  • 43:21behaviors to
  • 43:22consider or try are as
  • 43:25follows.
  • 43:26Audit your smartphone
  • 43:27usage stats
  • 43:29stats.
  • 43:30How much are you picking
  • 43:31it up? How many of
  • 43:32it? How much of it
  • 43:33is driven by
  • 43:35specific notifications or distractors?
  • 43:38Set a goal. Say I'm
  • 43:39okay. Week to week, I'm
  • 43:41gonna decrease my smartphone use
  • 43:43by one percent, two percent,
  • 43:45five percent,
  • 43:46from one week to the
  • 43:47next. See how it see
  • 43:48how it goes. Maybe it
  • 43:50works, maybe it doesn't.
  • 43:52I think another fun thing
  • 43:53to try is pick one
  • 43:55distractor,
  • 43:55one alert, one notification,
  • 43:58something that comes up on
  • 43:59a smartphone,
  • 44:00on a laptop, on a
  • 44:01desktop,
  • 44:02something that grabs your attention
  • 44:04and is designed to do
  • 44:05it, pick one and disable
  • 44:07it for one week,
  • 44:09see how it goes.
  • 44:11Pick an app on your
  • 44:11phone, set a time limit.
  • 44:14And for anybody interested,
  • 44:16like I did, just try
  • 44:17gray scaling your smartphone for
  • 44:19one day and really see
  • 44:20what happens to your, pickups
  • 44:22and usage. For me,
  • 44:24my gosh, it,
  • 44:26it plummeted.
  • 44:28So,
  • 44:31let's move on to change
  • 44:33behavior number four. We'll have
  • 44:35we'll have some time at
  • 44:36the end for for more
  • 44:37questions and and and certainly
  • 44:38for others to share any
  • 44:40additional success stories or challenges
  • 44:42they've had, but two more
  • 44:43change behaviors I I I'd
  • 44:45like to get to.
  • 44:47Email is obviously a a
  • 44:49big, big topic. We could
  • 44:51spend an hour or a
  • 44:52day or a whole,
  • 44:55you know, course on this.
  • 44:57I just wanna throw some
  • 44:58big ticket ideas out there.
  • 45:00Maybe you're already aware of
  • 45:01them, maybe not. But my
  • 45:03hope is that, it it
  • 45:04will stimulate some
  • 45:06some some some synapses firing
  • 45:09and and perhaps some some
  • 45:10introspection. But there were a
  • 45:12couple of really interesting studies,
  • 45:15that I came across that
  • 45:16estimated
  • 45:17that
  • 45:18the average,
  • 45:19US professional
  • 45:21spends
  • 45:22anywhere from three to six
  • 45:23hours,
  • 45:24per day on email.
  • 45:26Again, wherever the truth really
  • 45:28lies, it's a big number.
  • 45:31It is a it is
  • 45:32a big time sink, I
  • 45:34I I think, for all
  • 45:35of us. It certainly has
  • 45:36been for me for the
  • 45:37last couple of, decades or
  • 45:39longer.
  • 45:41And this really amounts to,
  • 45:42you know, all of us
  • 45:43checking our email, like, every
  • 45:45half hour. I I even
  • 45:46think that's generous. I think
  • 45:48for a lot of us
  • 45:48who check our email continuously
  • 45:50in real time,
  • 45:52it looks a little bit
  • 45:53more like this,
  • 45:55which,
  • 45:56is something that I have
  • 45:57certainly been,
  • 46:00guilty of,
  • 46:03more than once.
  • 46:05And so
  • 46:08there are a couple of
  • 46:09different articles out there.
  • 46:11I have links to them
  • 46:13in the reading materials for
  • 46:14anybody interested to,
  • 46:17make some headway here.
  • 46:19There's a really neat
  • 46:21article in the Harvard Business
  • 46:22Review that suggests that these
  • 46:25four email specific behaviors,
  • 46:28if you are attentive to
  • 46:30them, could save up to
  • 46:32fifty percent,
  • 46:34which by their estimation was
  • 46:36about an hour and a
  • 46:37half a day. Regardless again
  • 46:39of what the time savings
  • 46:40is, I I think it's
  • 46:41real
  • 46:43that the specific behaviors they
  • 46:44call out are overchecking.
  • 46:47And when it comes to
  • 46:48overchecking, I think the real,
  • 46:52simple philosophical
  • 46:53decision we all have to
  • 46:54make is whether we all
  • 46:56check our email in real
  • 46:57time or whether we batch
  • 46:59it and say, I'm gonna
  • 47:01check my email once an
  • 47:02hour or once a half
  • 47:03day or once a day,
  • 47:04etcetera. I know we all
  • 47:05have different roles and responsibilities
  • 47:07that will govern that choice.
  • 47:09There's no right. There's no
  • 47:10wrong. But I think at
  • 47:11least just making it a
  • 47:12conscious choice as opposed to
  • 47:15something we do reflexively
  • 47:17can be helpful.
  • 47:19No full inboxes.
  • 47:21I'll talk about that more
  • 47:22in in a moment.
  • 47:24A lot of
  • 47:26folks who write about email
  • 47:28overuse,
  • 47:29really
  • 47:30stress
  • 47:31the the human tendency
  • 47:33to perhaps over file things
  • 47:36in folders and subfolders and
  • 47:37sub subfolders, especially now that
  • 47:39all of our email engine
  • 47:41search engines are as powerful
  • 47:43as they are,
  • 47:44and processing irrelevant email. Again,
  • 47:46there's there's there's too much,
  • 47:49granularity here, for the for
  • 47:51the scope of this talk.
  • 47:52But for anybody
  • 47:54interested in taking a deeper
  • 47:55dive, I have a link
  • 47:56to this article.
  • 47:57There's another article here that
  • 47:59has some of the same
  • 48:00concepts that really boils it
  • 48:02down into, I think, three,
  • 48:04pretty easy to understand steps.
  • 48:07The three
  • 48:09the three r's, which are
  • 48:12to resist the r's, to
  • 48:13impulsively check and respond, to
  • 48:15reorganize our inboxes so we
  • 48:17don't have that,
  • 48:19you know, one thousand,
  • 48:22you know, email,
  • 48:24stack in in our inboxes
  • 48:26that perhaps can obscure a
  • 48:29really important new email that
  • 48:31that comes in.
  • 48:32And when responding,
  • 48:34to be sort of intentional
  • 48:36about whether we are just
  • 48:37deleting it, whether we're doing
  • 48:39it and then deleting it,
  • 48:40or whether we're
  • 48:41putting it on the back
  • 48:42burner to come back to
  • 48:44it at another time,
  • 48:45or or delegating it to
  • 48:47a colleague or an administrative
  • 48:49assistant, etcetera.
  • 48:52In my
  • 48:53experience,
  • 48:55these are the four things
  • 48:58with respect to email that
  • 48:59have really made a difference
  • 49:01for me. I already have,
  • 49:04talked about the email notifications.
  • 49:07A zero inbox policy, I
  • 49:08think, can be really helpful.
  • 49:11There are lots of,
  • 49:13specific ways to do this
  • 49:15that I have, article links
  • 49:16for.
  • 49:18A brief word on the
  • 49:19cc function, I think that
  • 49:21it is
  • 49:22kind of grossly overused. I
  • 49:23think when we cc other
  • 49:26people on emails we send,
  • 49:27it really results in a
  • 49:29lot more email that we
  • 49:31get back to us.
  • 49:34The sending emails after hours,
  • 49:38also generates more emails for
  • 49:41us, you know, forgetting the
  • 49:43precedent that we set when
  • 49:44we're interacting with,
  • 49:46learners or others down a,
  • 49:49a power gradient about what
  • 49:50it says if I'm emailing
  • 49:51at ten PM, what I
  • 49:53expect you to do.
  • 49:55I often, you know, learned
  • 49:56that lesson. I remember specifically
  • 49:58sending an email once at
  • 50:00ten PM really being excited
  • 50:01that I got to check
  • 50:02that box,
  • 50:03and three minutes later, I
  • 50:05got a reply, which unchecked
  • 50:07the box.
  • 50:09So I think we can
  • 50:10avoid a lot of volume
  • 50:12just by some simple behaviors
  • 50:14around cc'ing and and using
  • 50:16the send later function.
  • 50:19So it's it's,
  • 50:21ten to one, and I
  • 50:22just wanna make a brief
  • 50:23statement that another important way
  • 50:25that we can protect our
  • 50:26time in service of
  • 50:29our future career related needs
  • 50:32are by saying no.
  • 50:35Working in an academic medical
  • 50:36center, we are awash in
  • 50:39seemingly
  • 50:39constant asks, and in my
  • 50:41experience,
  • 50:43there are really three responses,
  • 50:46which boil down to the
  • 50:48hell no,
  • 50:49the no, and the maybe.
  • 50:51The hell no is just
  • 50:52like,
  • 50:53hell no. I recently got
  • 50:54a
  • 50:55a a proposal from somebody
  • 50:57emailed me and said, hey.
  • 50:58How about your hospitalist group?
  • 50:59Would they like to cover
  • 51:01our service on weekends?
  • 51:03That was just a hell
  • 51:04no.
  • 51:05But sometimes
  • 51:06there is a
  • 51:09a question that gets
  • 51:11an ask of you that
  • 51:13the answer ultimately is no,
  • 51:15but it is really beneficial
  • 51:18to have an adaptive and
  • 51:19and and
  • 51:22rapport maintaining
  • 51:23way
  • 51:24to,
  • 51:26to say no.
  • 51:27I, these two sources here,
  • 51:29the Coaching Habit and the
  • 51:31Power of a Positive No
  • 51:32are really short, excellent reads
  • 51:34that provide some very, very
  • 51:37useful
  • 51:38behaviors around how to do
  • 51:40that.
  • 51:42And
  • 51:44when considering saying yes, saying
  • 51:47yes a little bit more
  • 51:48slowly and being curious about
  • 51:50what it is, what it
  • 51:51means. If I say yes
  • 51:52to this, what am I
  • 51:53saying no to? If I
  • 51:54say no to this, what
  • 51:56am I saying yes to?
  • 51:57There are some very specific,
  • 52:01I I think, considerations
  • 52:02that we can all use
  • 52:04around,
  • 52:06saying yes and no to
  • 52:08specific asks. Now I understand
  • 52:09also that
  • 52:12asks that come down power
  • 52:13gradients can feel differently,
  • 52:15and we often feel like
  • 52:16we don't necessarily
  • 52:18have a choice. I think
  • 52:19that is a very real
  • 52:20consideration
  • 52:21in,
  • 52:23in our roles as clinician
  • 52:25educators and in our functions
  • 52:27and
  • 52:28academic medical centers. But I
  • 52:30also think we often say
  • 52:32yes to plenty of things
  • 52:33that we can say no
  • 52:34to. So
  • 52:35I wanna get to some
  • 52:36thoughts from the group. So
  • 52:38I'll just wrap up this
  • 52:40and the whole behavioral section
  • 52:41to say that
  • 52:43another potential,
  • 52:45group of behaviors that I
  • 52:47invite everybody to consider
  • 52:49would be
  • 52:51shifting if you are a
  • 52:52continuous email checker to to
  • 52:55consider
  • 52:56a batching
  • 52:57technique
  • 52:58at an interval that makes
  • 52:59sense to your
  • 53:01headspace
  • 53:01and roles.
  • 53:03Try cc a fewer people
  • 53:05on the emails you send
  • 53:06for a week.
  • 53:07Try some, using the send
  • 53:09later function if it's not
  • 53:10something that you routinely do,
  • 53:12and consider saying no to
  • 53:14one thing not fitting with
  • 53:16your values and needs in
  • 53:17the next
  • 53:18six months.
  • 53:20So kind of getting back
  • 53:21to that those fundamental questions
  • 53:23that I posed in the
  • 53:24beginning,
  • 53:25these efficiencies,
  • 53:27how can I improve?
  • 53:29What will I gain? I
  • 53:31think the the final questions
  • 53:32I would like to pose
  • 53:33to the group is I
  • 53:34would love it if anybody
  • 53:36can unmute and and really
  • 53:38just share with any of
  • 53:39us
  • 53:40either one
  • 53:42sort of
  • 53:44behavioral
  • 53:45efficiency that on the basis
  • 53:47of this session you're kind
  • 53:48of most curious to try
  • 53:51or a specific
  • 53:53you related
  • 53:54quadrant
  • 53:55two,
  • 53:58sort
  • 53:59of thing that you're hoping
  • 54:00to gain by being more,
  • 54:04by being more efficient?
  • 54:07Anybody
  • 54:08willing to share?
  • 54:10Something you're interested to try
  • 54:11or interested to gain?
  • 54:14Can I ask a question?
  • 54:15Of course, please.
  • 54:17I don't know how I
  • 54:18can reliably
  • 54:21or how can I get
  • 54:22rid of my all my
  • 54:24folders where I put all
  • 54:25these emails and I still
  • 54:26can't get rid of my
  • 54:28inbox?
  • 54:30So
  • 54:32this is a big one
  • 54:33for me. Yes.
  • 54:36I I wish I could
  • 54:37describe it for you with,
  • 54:38like, a thirty second aphorism.
  • 54:40It's absolutely
  • 54:42a process, and it's like
  • 54:44a philosophical choice. It's something
  • 54:46that you say, like, I'm
  • 54:47gonna do it. I'm gonna
  • 54:48commit to it.
  • 54:50There is a really great
  • 54:51article that I found that's
  • 54:52part of the reading list
  • 54:53that I'm gonna make available
  • 54:55to everybody
  • 54:56that really nicely discusses
  • 54:58the zero inbox concept, why
  • 55:00it might be helpful for
  • 55:01some, why it may not
  • 55:03be the right thing for
  • 55:04others,
  • 55:05and how you can, just
  • 55:06as you're asking, how can
  • 55:08we kind
  • 55:09of customize
  • 55:10or selectively trim down the
  • 55:12number of folders and subfolders
  • 55:14in a way that makes
  • 55:15sense for us?
  • 55:17For me, it was a
  • 55:18philosophical choice.
  • 55:20It took me a certain
  • 55:21amount of time, like, a
  • 55:22week. I did it when
  • 55:23I wasn't on service. I
  • 55:24had some administrative time to
  • 55:26spend on it, and I
  • 55:27really feel like for me,
  • 55:29it paid a lot of
  • 55:30dividends.
  • 55:31So I just put it
  • 55:32out there as something,
  • 55:34to consider. I I don't
  • 55:36pretend that it will be,
  • 55:38you know, you know, a
  • 55:39a magical fix for everybody.
  • 55:41Thank you.
  • 55:44Chris, thank you for this.
  • 55:46This is a great talk,
  • 55:47and I'm, like, all in
  • 55:48favor of this. So I'll
  • 55:49give you a positive that
  • 55:51I've done over the last
  • 55:52few years and a negative
  • 55:53that has replaced it. Thanks,
  • 55:54Mark. Went actually one step
  • 55:56further, and I deleted
  • 55:59most of the apps on
  • 55:59my phone.
  • 56:01So I don't have mail
  • 56:02or calendar or text message
  • 56:04notifications,
  • 56:05and my staff around me
  • 56:06knows that if there's something
  • 56:08urgent, call me, and I'll
  • 56:09pick up. So the only
  • 56:10thing that gets through is
  • 56:11a a phone call.
  • 56:14So, that's that's the pod
  • 56:16and it's, like, dramatically changed
  • 56:18my life. Like, I was
  • 56:19running in the ICU. I
  • 56:20don't check my phone at
  • 56:21all, because I I don't
  • 56:23have the ability to check
  • 56:24my email.
  • 56:28But I but I share
  • 56:28your so it's actually interesting.
  • 56:31Because the phone's in my
  • 56:32pocket, I still feel the
  • 56:33need to even though I
  • 56:34don't get notified of text
  • 56:36messages,
  • 56:36still need feel the need
  • 56:37to check note notifications.
  • 56:40And I think that that
  • 56:41that's an interesting paper about
  • 56:43the,
  • 56:44just the presence of a
  • 56:45smartphone,
  • 56:46caused by that. So I'll
  • 56:47link to that paper if
  • 56:48you're interested in in reading
  • 56:50it more. So Yeah. We'll
  • 56:51just see it. So I
  • 56:52think that's
  • 56:53so for anyone listening,
  • 56:55it's doable,
  • 56:57and I just check my
  • 56:58email when I'm at my
  • 56:59desk.
  • 57:01And then but what I
  • 57:02feel has replaced it, and
  • 57:03I wonder if this is
  • 57:04possible with, like, IT help
  • 57:06is,
  • 57:07I'm all in favor of,
  • 57:08like, the the zero inbox.
  • 57:10But, like, Epic,
  • 57:12like, Epic Inbasket has replaced
  • 57:14my email.
  • 57:15And, like, I can't get
  • 57:16away from it.
  • 57:17And it's like, now I
  • 57:19feel like I'm checking that
  • 57:20all the time.
  • 57:21I appreciate that. And I
  • 57:23I gosh. I'd love to
  • 57:24say, oh, I I have
  • 57:25a great fix for that,
  • 57:27or there's a great article
  • 57:28I found for that.
  • 57:29When it comes to the,
  • 57:31epic e the the epic
  • 57:32inbox monster,
  • 57:34I can,
  • 57:35resonate, I can empathize,
  • 57:38and I have, unfortunately,
  • 57:40not many tools other than
  • 57:41that.
  • 57:43I have been told there
  • 57:44is apparently,
  • 57:46a, clinician educator at OHSU,
  • 57:50who has put out a
  • 57:52bunch of
  • 57:53epic related YouTube videos
  • 57:56in terms of efficiencies
  • 57:58that I've heard a lot.
  • 57:59I'm I'm at the national
  • 58:00SGIM meeting right now that
  • 58:02a lot of people have
  • 58:02been talking about, so I
  • 58:04can check into those a
  • 58:05little bit. And and and
  • 58:07if I find them useful,
  • 58:08happy to forward them on
  • 58:09to the group. But there
  • 58:10are some
  • 58:12potential,
  • 58:14opportunities in that space. If
  • 58:15I find out any good
  • 58:16ones, I will absolutely pass
  • 58:18it on to this group.
  • 58:20Chris, I'm gonna be the
  • 58:22monster, not the epic monster,
  • 58:23but the checking the time
  • 58:25monster.
  • 58:25Okay. We could go on
  • 58:26and on, which is a
  • 58:27reflection of how great your
  • 58:29your talk was.
  • 58:30But, to give everybody their
  • 58:32their time, we're gonna
  • 58:34say goodbye. You were before
  • 58:36we say goodbye, you were
  • 58:36gonna share some goodies. Is
  • 58:38it a QR code, or
  • 58:38how are you sharing them?
  • 58:41Okay. So And there there
  • 58:43will be, you know, these
  • 58:44will get
  • 58:45emailed out. So, again, again,
  • 58:46if you can't if you
  • 58:47don't have a smartphone handy,
  • 58:48if you've left it in
  • 58:49another room like, like I've
  • 58:51just professed, that's perfectly fine.
  • 58:53You will have other ways
  • 58:55to get there.
  • 58:57And let me just also,
  • 58:59forgive me. I didn't leave
  • 59:00enough time for the,
  • 59:02session evaluation. So I'm just
  • 59:04gonna linger here a little
  • 59:05bit,
  • 59:06more about the,
  • 59:09session evaluation. Please. We'd love
  • 59:11feedback.
  • 59:12And thank you for everybody's
  • 59:13time.
  • 59:14Thanks for
  • 59:18being
  • 59:22here.
  • 59:26Chris, while folks are signing
  • 59:27off, I just wanted to
  • 59:28share one practice that I've
  • 59:29not done in a number
  • 59:30of years, but I've always
  • 59:32appreciated when I've been able
  • 59:33to, which,
  • 59:35it's actually partly personal realignment
  • 59:37too. It kind of ends
  • 59:38up being both personal and
  • 59:39work. But
  • 59:40a couple times a year,
  • 59:41if I can actually take
  • 59:42twenty four hours away
  • 59:44and just have a mini
  • 59:47I mean, for me, there's
  • 59:48there's spiritual components. There's personal
  • 59:50component. I I go with
  • 59:51my journal and my you
  • 59:52know, whatever I feel like
  • 59:53needs work on or that
  • 59:53I feel is has gotten
  • 59:55cluttered or gummed up.
  • 59:57My personal life, more more
  • 59:58work life.
  • 60:00And it's a chance to
  • 01:00:01sort of
  • 01:00:02reprocess my priorities and realign.
  • 01:00:06I've done
  • 01:00:07it a little bit less
  • 01:00:08so, but in in the
  • 01:00:09work world, but it translates
  • 01:00:11really into both, I think.
  • 01:00:12And, and I I found
  • 01:00:13I found that a very
  • 01:00:14meaningful practice every time I
  • 01:00:16have been able to do
  • 01:00:17it.
  • 01:00:18I love that. Thank you
  • 01:00:19for sharing. It sounds like
  • 01:00:20that
  • 01:00:23that that speaks to kind
  • 01:00:24of the this core desire
  • 01:00:26to
  • 01:00:27to be able to maintain
  • 01:00:29an identity that is,
  • 01:00:31not necessarily
  • 01:00:32completely beholden to a lot
  • 01:00:34of these,
  • 01:00:36distractors and responsibilities.
  • 01:00:37So,
  • 01:00:39I,
  • 01:00:40I love it. And it
  • 01:00:41also makes my mind go.
  • 01:00:42I know we've all had
  • 01:00:44that kind of thought process
  • 01:00:45about, like, we go away
  • 01:00:46on vacation for a week.
  • 01:00:47Like, do we check the
  • 01:00:49email? Do we not check
  • 01:00:50the email? If I don't,
  • 01:00:51I'm happier during the time,
  • 01:00:53and then I'm miserable on
  • 01:00:54that next Monday where I
  • 01:00:55have six hundred and seventy
  • 01:00:57five unread
  • 01:00:58emails. I I understand that's
  • 01:01:00a kind of personal choice
  • 01:01:02that we all struggle with.
  • 01:01:06Thank you for this talk.
  • 01:01:06I've as for the I'm
  • 01:01:08so excited to read all
  • 01:01:09the email tips because my
  • 01:01:09inbox all of my inboxes
  • 01:01:11are a mess, and I'm
  • 01:01:12looking forward to trying new
  • 01:01:13things. Thank you. I will
  • 01:01:14happily send forward them to
  • 01:01:15to everybody.
  • 01:01:29Thank you again, everyone, for
  • 01:01:30joining us.
  • 01:01:35And
  • 01:01:40I did put that QR
  • 01:01:41code in the chat, also
  • 01:01:42the one for the eval.
  • 01:01:43So
  • 01:01:44hopefully people
  • 01:01:46Okay. Thank you.
  • 01:01:48Thank you, Chris. That was
  • 01:01:49fantastic.