Telephone Medicine: A Guide for the Practicing Physician

edited by Anna B. Reisman, M.D., assistant professor of medicine, and David L. Stevens, M.D.

American College of Physicians-American Society of Internal Medicine, (Philadelphia) 2002

Designed to focus on reacting to calls from patients, the book is specifically developed for internists but is applicable to other primary care physicians. It covers medicolegal considerations and the challenges of the telephone interview. A clinical section of the book provides evidence-based guidance for the management of 13 common medical problems over the phone. The book also offers guidance on incorporating telephone medicine in the workplace and includes a teaching curriculum.