What Parents Want: Does Provider Knowledge of Written Parental Expectations Improve Satisfaction in the Emergency Department?
Zoltowski KS, Mistry RD, Brousseau DC, Whitfill T, Aronson PL. What Parents Want: Does Provider Knowledge of Written Parental Expectations Improve Satisfaction in the Emergency Department? Academic Pediatrics 2016, 16: 343-349. PMID: 26854207, PMCID: PMC6915063, DOI: 10.1016/j.acap.2016.01.020.Peer-Reviewed Original ResearchMeSH KeywordsEmergency Service, HospitalHumansParentsPersonal SatisfactionSurveys and QuestionnairesConceptsPediatric emergency departmentEmergency departmentProportion of parentsED visitsOverall careIntervention groupClinicians' knowledgeStaff sensitivityTertiary care pediatric emergency departmentParental satisfactionPediatric ED visitsNonurgent ED visitsExpectations SurveyChi-square testED dispositionNonurgent visitsSecondary outcomesPrimary outcomeNonurgent conditionsParents of childrenProvider knowledgeControl groupCare qualityBaseline groupVisits