YSM Policy and Procedure Process Office Hours Presentation

Transcript

• 00:00Because it is 1/2 hour but
• 00:02it's a tight half hour,
• 00:04we have a lot of content to cover
• 00:07a couple of housekeeping items.
• 00:09The meeting is going to be recorded.
• 00:11We're going to post the session on the
• 00:14help site so that people can view it
• 00:17in the future due to the time limit.
• 00:20What I would ask is if you have questions,
• 00:22if you can enter them into the chat,
• 00:24Parami will be.
• 00:25Tracking those and at the end,
• 00:27if we have time,
• 00:28we'll go through them and then
• 00:29if we run out of time,
• 00:30she will save the questions and
• 00:32we'll be able to follow up with you
• 00:34directly with the answers after.
• 00:35We're also going to consolidate the
• 00:38frequently asked questions and create
• 00:40an FAQ for the website as well.
• 00:43This session is a pretty high
• 00:45level overview of just how we
• 00:47got to where we are today,
• 00:49what started the project,
• 00:50how the project evolved and then
• 00:53I'll give you a quick demo of
• 00:55just how to search for a document.
• 00:57We will be doing some future sessions
• 01:00that dive more into policy development
• 01:02and also the process if you want to
• 01:06change or alter an existing policy.
• 01:09But for today this is going to be more
• 01:10of an overview of the project itself and.
• 01:13And just to give you a sense of how to
• 01:14search for documents in the new tool,
• 01:19okay, I won't go into too much detail here,
• 01:22but to introduce us in case
• 01:23you haven't met us before,
• 01:25my name is Andrea Tenbrink.
• 01:27I'm the senior director of compliance,
• 01:28have been with Yale for
• 01:30about a year and a half.
• 01:31And Parmi has been with Yale since 2018.
• 01:34She is our senior policy analyst.
• 01:37I was fortunate to get her to join
• 01:39the team and she's definitely an
• 01:41important part of this project and a
• 01:43key person for you all to be aware
• 01:45of if you have questions after or as
• 01:48you utilize the tool in the future.
• 01:52So as a general baseline,
• 01:53I like to, you know, go to the why,
• 01:56why does document management matter?
• 01:58And for me, as a compliance person,
• 02:00it's very important.
• 02:01Department of Justice and Office of
• 02:04Inspector General have issued guidance
• 02:06documents on their expectations of
• 02:09compliance programs and policy.
• 02:10And procedure is one of the key 7 elements.
• 02:13They have an expectation that
• 02:15you have rules and how to follow
• 02:18them outline clearly for staff,
• 02:20people are aware of what the.
• 02:22Expectations are of them.
• 02:23They can access them,
• 02:25they can read and understand them.
• 02:26They can get their hands on
• 02:28the current version.
• 02:29Additionally,
• 02:30in a patient safety environment,
• 02:32my background was in a hospital environment.
• 02:35And you can imagine that ensuring
• 02:37people are following the most current,
• 02:40most accurate procedure can be very
• 02:42critical in terms of patient safety.
• 02:45It also is similar for
• 02:46employee accountability.
• 02:47Just speaking to what you can
• 02:49hold people accountable for.
• 02:50People need to know how and
• 02:53why they have to do something,
• 02:55and they need to be able to ensure
• 02:57that they're referencing the
• 02:58most current version available.
• 03:00And then if you do have good
• 03:03document management and control.
• 03:04That can just overall lower your
• 03:07risk of litigation and exposure
• 03:10in general and prior state.
• 03:12When I arrived at Yale,
• 03:14I think I was particularly
• 03:15sensitive to this because I was new.
• 03:18And what I find at Yale is for
• 03:20people who have been here for,
• 03:21you know, 15 years,
• 03:2320 years,
• 03:23a lot of you know how to find
• 03:25things or know where things are.
• 03:27But if you're new and you
• 03:29don't have that knowledge,
• 03:30it can be a little overwhelming.
• 03:32And the documents when I first arrived.
• 03:35Were definitely all over.
• 03:36They were all on different
• 03:38websites and you'd find one.
• 03:40And I find myself trying to save
• 03:42that to favorites because I wasn't
• 03:44sure how I got there and certainly
• 03:46wasn't sure if I could get back to it.
• 03:48I noticed that they didn't
• 03:51have standardized formats.
• 03:52There wasn't a consistent review cycle.
• 03:55We weren't ensuring that
• 03:56each document was reviewed,
• 03:58either on an annual basis or every few years.
• 04:01As mentioned, you couldn't find her access.
• 04:04Document awareness and some of the
• 04:06investigations that I was working on,
• 04:08I would often hear,
• 04:09oh,
• 04:09I didn't even know that that
• 04:11document existed or I didn't
• 04:13know where that policy was.
• 04:14There were conflicting
• 04:16and duplicate versions.
• 04:17I'd go to one site and
• 04:18maybe find the 1st 3 pages,
• 04:20and then on another site I'd find that,
• 04:22you know, the page.
• 04:23The document actually had 9 pages
• 04:25and so which one was the one
• 04:27that I should be referencing?
• 04:29And then in a more mature program,
• 04:31not only do you have them
• 04:32controlled and kind of standardized,
• 04:35but then you get into the
• 04:36content and the quality.
• 04:38How are they written?
• 04:38You know, are they grammatically clear?
• 04:41What's the wording,
• 04:42the level of reading?
• 04:43Can everyone understand what
• 04:45you're trying to convey?
• 04:46And then document category issues?
• 04:48I found that people were
• 04:50calling things different terms,
• 04:52and maybe they were meaning the same thing,
• 04:54but we had Daming conventions all over.
• 04:58So when this started,
• 04:59when I started my boss R and I'm asked
• 05:02if I would be willing to help with
• 05:04the project and because I love dot
• 05:06control and compliance in general,
• 05:08I thought yes, of course this will be fun.
• 05:10But this was a team approach.
• 05:12This took all of these individuals
• 05:15meeting multiple times.
• 05:16We met weekly,
• 05:17we had additional side meetings
• 05:19to really put together a plan of
• 05:22how we're going to approach it,
• 05:24what tool we wanted to select,
• 05:26what processes we wanted to put in place.
• 05:28And so all of these individuals really
• 05:31lent their time to the overall project.
• 05:33And what we landed on is we recognize
• 05:36the university had a document process,
• 05:39they have standardized templates.
• 05:41We are all subject to their
• 05:43policy and procedures.
• 05:45And so we thought,
• 05:45well,
• 05:46why don't we look at university
• 05:47and see what they have in place
• 05:49and then we can adopt pieces that
• 05:51work for the School of Medicine,
• 05:53but we also have flexibility of figuring out.
• 05:56Maybe what things would work for us
• 05:58that we wanted to do on our own.
• 06:00And so from the university level perspective,
• 06:03we realized we did want to align
• 06:05with their approval process.
• 06:06We like that they had a governance structure.
• 06:08They had a committee in place that
• 06:12had the right stakeholders at the
• 06:14table to review documents and approve them.
• 06:17We thought that it was important as
• 06:20we develop our policies to ensure
• 06:22we weren't just reduplicating
• 06:24a university level policy like
• 06:26we're already subject to those.
• 06:28So we wanted to make sure if we're
• 06:30having a School of Medicine policy,
• 06:33it was really necessary.
• 06:34It could be more restrictive,
• 06:36but it couldn't be less restrictive
• 06:39than university level.
• 06:40But we wanted to align with,
• 06:41as we develop our documents,
• 06:43ensuring it wasn't duplicate duplicative
• 06:45from what university was doing.
• 06:47And then we liked their template.
• 06:48We thought that the template that they had,
• 06:50the structure, the layout,
• 06:51the terminology was user friendly and
• 06:53had all the really key elements that
• 06:55we'd like to see in our documents.
• 06:57We decided to adopt their template
• 06:59and then for YSM.
• 07:01We do have some enhancements that
• 07:03the university doesn't yet have
• 07:06our tool because we went
• 07:07with navix and policy tech.
• 07:09It allows you to search and
• 07:11drill down into documents,
• 07:12which I'll show you so you no
• 07:14longer have to rely just on Google.
• 07:17You can actually use keyword search
• 07:19functionality to find documents,
• 07:21and that's really an enhancement.
• 07:24The improvement on review
• 07:26and approval process.
• 07:27The university has a little bit of
• 07:29a more restrictive review process
• 07:31and having to post things publicly
• 07:33for a certain period of time.
• 07:35We opted not to.
• 07:36We opted to not have one governance
• 07:38committee for all the documents
• 07:40because at the school we identified
• 07:42different buckets and groups
• 07:44that it wouldn't make sense to
• 07:46have one governance structure.
• 07:48So each area has their own committee.
• 07:51We altered that approach.
• 07:52And then we decided to differ
• 07:54on our review cycle.
• 07:55The university has a five year review cycle,
• 07:58but because our program really isn't
• 08:00as mature yet and we need to fine tune
• 08:03and clean up some of the documents,
• 08:05we opted for a three-year.
• 08:07So some some areas are doing one year,
• 08:10but the longest that they can go between
• 08:14reviewing and approving a document
• 08:16is 3 years and then naming conventions.
• 08:18So as I mentioned people were calling things.
• 08:21All different terms.
• 08:22And so we realized, okay,
• 08:24we need to really align
• 08:26on what these terms are,
• 08:28give them a definition and start to
• 08:30formalize that across the school.
• 08:32And so where we landed were policy.
• 08:35A policy really is a rule.
• 08:36This is a must.
• 08:38It's something that you should be held
• 08:40accountable to and you have to follow.
• 08:43An SOP process a procedure.
• 08:46This is really how to do something.
• 08:48It should be a stepbystep,
• 08:49clear,
• 08:50structured document that people
• 08:52can follow and understand how
• 08:54they operationalize a process.
• 08:56Guidelines or something that
• 08:59are best practices.
• 09:00They could be recommendations,
• 09:02but they really are optional.
• 09:04Technically, they should be held.
• 09:06You shouldn't be held accountable to them
• 09:08in the same way that you would a policy.
• 09:10This one will be a culture shift for
• 09:13the school and we're not there yet.
• 09:16What we realized is that would
• 09:17start by defining the documents
• 09:19in these terms to the best of our
• 09:21ability and get them in the tool
• 09:23and then as we get more awareness
• 09:25and education on the terms.
• 09:27And the documents come up for review.
• 09:29That's when I think we'll
• 09:30really start to clean them up.
• 09:32And you'll start seeing things fall
• 09:34more clearly into these definitions,
• 09:37bylaws or governance documents.
• 09:39Those are all then the tool forms.
• 09:42Forms is obvious,
• 09:43it's form and then reference materials.
• 09:45I will say for forms and reference materials,
• 09:48these aren't.
• 09:50We we want to avoid having navix become
• 09:53a or policy tech become a shared drive.
• 09:56So if it is a form and a reference
• 09:59material that has the need,
• 10:00it's a Yale School of Medicine
• 10:02specific document and it has a
• 10:04need to be controlled and reviewed
• 10:06on a regular basis and it ties
• 10:09to AYSM policy or procedure,
• 10:11then it makes sense to be dot controlled.
• 10:13Otherwise it would be something that
• 10:16would likely just live within the
• 10:18department or in your own drive.
• 10:20So here is a view of the template that
• 10:23I mentioned and we are Mary University
• 10:26and you can see here at the top, this
• 10:29really is what I mean by document control.
• 10:32So it's going to identify clearly
• 10:34to the user when you open it.
• 10:36You think, okay,
• 10:37this is a Yale School of Medicine document,
• 10:39here's the title.
• 10:40And then here are all the individuals
• 10:42involved in the document.
• 10:43You know what is the responsible
• 10:46area official policy sponsor.
• 10:48You'll hear that term.
• 10:49That is likely the person that was
• 10:51involved in writing the document and
• 10:53would be a subject matter expert.
• 10:55You have a doc administrator.
• 10:57This is an individual that is
• 10:59responsible for managing the document.
• 11:00They may not be the subject matter expert,
• 11:03but they are someone you could go to
• 11:05with questions and they can get you in
• 11:07touch with the person that can answer them.
• 11:09And then you can always see which
• 11:11you know when the date of origin,
• 11:12when was the document originally created,
• 11:15when was it last approved,
• 11:17and when was it last posted.
• 11:19And that helps you understand if
• 11:20this is the most current version,
• 11:23but another comfort is knowing
• 11:24if you're accessing it in navix,
• 11:26it is the most current version
• 11:28it's housed there for that reason.
• 11:30So this is really the layout that
• 11:31we like in the structure and all the
• 11:34documents are moving towards this.
• 11:35There were some that launch just have
• 11:38top part and then over time the rest
• 11:40of the document will align but they
• 11:43all have that core component at the
• 11:45top and over time they will match the
• 11:49full templates, document groups so.
• 11:51When we started,
• 11:53we knew this is this is very much an
• 11:55evolving project and that's why it's
• 11:57like I wanted to show you where we started,
• 12:00where we are today.
• 12:01And then now it becomes something that really
• 12:03is fluid and breathing with the community.
• 12:05Because by showing you and having you
• 12:08experience the tool and giving us feedback,
• 12:10we're going to make it better and it's
• 12:12going to grow from this point forward.
• 12:14But what we started with was what are
• 12:17the largest group of documents we know
• 12:19right now are public facing and let's.
• 12:22Put our arms around those and then as
• 12:24there becomes more awareness of the tool,
• 12:26I'm sure other areas in the school
• 12:27are going to want to leverage
• 12:29it and we'll expand from there.
• 12:30So it's not that this is the
• 12:32only group of documents,
• 12:33but this is where we had to start governance.
• 12:36That's all different bylaws.
• 12:39Faculty,
• 12:39this is a area that will house any
• 12:41of the policy and procedures that
• 12:44relate to faculty so that they
• 12:46can easily navigate them.
• 12:48OAPD,
• 12:48academic faculty affairs policy and
• 12:50procedures, they will be added to this.
• 12:52They're not there yet.
• 12:53We still are working with them
• 12:55to get their documents templated,
• 12:56but they will be housed in that grouping.
• 12:59Education this is has all of the
• 13:02empty education documents and then
• 13:04over time we bringing in PA&MHS.
• 13:06Research YCCI will have all of their SOP's,
• 13:10their procedures placed in the tool and then
• 13:12we'll move from there and then clinical.
• 13:14That's where you're going to find any
• 13:16of the Yale Medicine administration
• 13:18documents and the Yale Medicine practice
• 13:20standards and then of course finance
• 13:22and administration and communications.
• 13:24And I'm going to actually show
• 13:27you in the tool do this,
• 13:32OK. So this is the actual
• 13:35website that is now live.
• 13:36And the group put a lot of thought
• 13:38into this because one of the challenges
• 13:40that we had was we knew you have to
• 13:43navigate a lot of documents that aren't
• 13:45all owned by Yale School of Medicine.
• 13:47You have to frequent documents
• 13:49that are university level.
• 13:50So we thought,
• 13:51how do we solve for that problem?
• 13:53And we approached it.
• 13:54They use the term wayfinding.
• 13:56And when I say that it's,
• 13:58it's similar to when you're in an airport
• 13:59and you have to find your way to a gate.
• 14:01You've never been to the airport before.
• 14:03But you have to get to your plane.
• 14:05With good signage and good navigation,
• 14:07you can help someone get
• 14:08to where they need to go.
• 14:09And so we group the documents
• 14:11by anything here is going to be
• 14:13in the portal that I mentioned.
• 14:15These are going to be Yale School
• 14:17of Medicine specific documents,
• 14:19but you may also need to go to the
• 14:22university level documents which you
• 14:24have to still follow or research.
• 14:26Office of Provost,
• 14:27things like Faculty Handbook and then
• 14:29some individuals have to go to Yale
• 14:31New Haven health policy and procedures.
• 14:33So that's kind of the layout.
• 14:35As I mentioned,
• 14:36OAPD documents are not housed yet
• 14:38in the tool and so we are going
• 14:41to be inserting a placeholder
• 14:43here for individuals that need to
• 14:45get to the OAPD process.
• 14:47And then over time the items
• 14:49that are YSM are going to be
• 14:51incorporated into the tool,
• 14:52but we'll go ahead and go in.
• 14:58And you can see once you're in the tool
• 15:00you have two searching options and
• 15:03there are help manuals I'll show you.
• 15:05They live in two places that are going
• 15:07to give you screenshots of all of this.
• 15:10But when you first enter into
• 15:11the tool you have two options.
• 15:13You could search, which I'll show you after,
• 15:16and browse is what it defaults to.
• 15:18Browse shows you all of the category
• 15:21documents here and in this about policy tech.
• 15:24Is where you're going to find
• 15:26some helpful manuals.
• 15:27And these manuals can be for a general user.
• 15:29You just want to know how do I
• 15:31search for a document or if you
• 15:33have the functionality where you
• 15:34are actually someone who drafts
• 15:36documents or has to approve.
• 15:38These are more technical on kind of
• 15:40the back end navigation of the tool.
• 15:43Then you can go into all
• 15:44documents and you say, okay,
• 15:46I want to look at everything
• 15:47that we have at YSM.
• 15:49This is going to give you a full list.
• 15:51If you want to search,
• 15:53you're like,
• 15:53I need to look at that thing.
• 15:54I think it's called budget something
• 15:57you can put budget in click and
• 16:00that is searching through all of the
• 16:03documents we have and going to pull up
• 16:05anything that has budget either in the
• 16:08title or somewhere in the document itself.
• 16:10So that's what I mean by a keyword.
• 16:13Now interesting thing with keywords is that.
• 16:17We can make the tool more
• 16:19sophisticated over time.
• 16:20So if you call something,
• 16:22if you are,
• 16:23you know,
• 16:24individuals refer to a document in a
• 16:26different way than it's named or have
• 16:28some sort of term that you've entered
• 16:31in four times and nothing's coming up,
• 16:34give that information to parmi,
• 16:35e-mail that to parmi,
• 16:36because we can add it in the back end and
• 16:39it will enhance the search moving forward.
• 16:42And an example of that in my
• 16:44prior life was privacy policies.
• 16:45So anything related to HIPAA.
• 16:48HIPAA,
• 16:48a lot of people spell wrong
• 16:50and so you wouldn't have HIPAA
• 16:52spelled incorrectly in your title,
• 16:54and hopefully you don't have HIPAA
• 16:55spelled incorrectly in your policy,
• 16:57but you're searching for it.
• 16:59You'd think, okay,
• 16:59a lot of people are going to misspell that.
• 17:01I'm going to use that as a keyword.
• 17:02So even if they do enter it incorrectly,
• 17:04it's still going to pull up all
• 17:06of the HIPAA policies.
• 17:08So just keep that in mind if it's
• 17:09something that you refer to,
• 17:10because we can continue to enhance
• 17:12kind of the search functionality.
• 17:14But this word is going to search
• 17:17everything within this folder.
• 17:18And that's an important take away too,
• 17:20because when you go down into,
• 17:22say, governance and you want,
• 17:24I mean this is easy because you
• 17:26can see all of them.
• 17:27But if you wanted to do some sort of search,
• 17:29we'll do it in here where there's more.
• 17:32If you wanted to search for the policies
• 17:35within finance and administration,
• 17:37if I type in the word budget here,
• 17:40it is only searching within that folder.
• 17:43And so if you wanted to search all
• 17:46the documents, you have to remember
• 17:48I need to go to all the documents,
• 17:50otherwise you're just searching
• 17:52within the folder itself.
• 17:54Each of these have the ability to.
• 17:57I'm going to get rid of
• 17:59that keyword to expand.
• 18:01And they are further kind of sub
• 18:04categorized and broken down here
• 18:06you can see the clinical goes to YM
• 18:09administration and practice standards.
• 18:11And then another search option
• 18:13that some people like are,
• 18:14well I actually want to see all
• 18:17the documents that are a policy
• 18:20for YSM and this is going to be
• 18:21a mixture of any of these items,
• 18:23but it's all the policies are
• 18:24all the procedures.
• 18:25So it allows you to search
• 18:26in a lot of different ways.
• 18:28And then if you don't like this,
• 18:30you could also just come in,
• 18:32click on search,
• 18:33and you can type in the word here.
• 18:36And this is similar to the search
• 18:38functionality that I just did,
• 18:39where it searched all documents.
• 18:41You click on it and it's going to
• 18:43display all of the documents there.
• 18:44So lots of different ways that
• 18:46you can search.
• 18:47And if at any point you have questions,
• 18:49again, hermie's here to help.
• 18:51We're here to help.
• 18:53So you're never alone in navigating this.
• 18:56The other thing that I wanted to
• 18:58show you is here policy tech help.
• 19:02So in addition in the tool where
• 19:03you can see those manuals,
• 19:05This site is a lot of information
• 19:07on policy tech as well.
• 19:09So it's going to tell you what it does,
• 19:11how to open.
• 19:12If you go in here, these are the manuals.
• 19:14How do I search for things.
• 19:16We're going to put this video
• 19:17up and other videos.
• 19:19So there's a lot of material here to help
• 19:22you navigate and maximize the tool itself.
• 19:26And now see if I can go back here.
• 19:36We just went through navigation so.
• 19:38This, this presentation is really
• 19:40geared at the front end user
• 19:42experience for individuals that I
• 19:44need to find that policy and what is
• 19:46the easiest way for me to do that.
• 19:48But I do want to highlight that the
• 19:50tool brings a lot of enhancements on
• 19:53what I call the back end experience
• 19:55as well and that ties to more of
• 19:57the document management process.
• 19:59So if you are an individual that authors
• 20:02policy or procedures or has to approve.
• 20:06The tool has this functionality
• 20:08where it's managing the document.
• 20:10So it's going to send reminders
• 20:11to individuals.
• 20:12When your document is up for renewal,
• 20:15if it hasn't been reviewed and
• 20:16you've said it to be reviewed,
• 20:17let's say every 12 months,
• 20:19it's going to e-mail you and let you know,
• 20:21oh, I have to review this.
• 20:22And then when you review the document,
• 20:24it's going to move the document
• 20:27through the review process.
• 20:29From the writers to the reviewers,
• 20:31and we no longer have to have,
• 20:34you know,
• 20:34word documents attached to emails sent out,
• 20:37where then you're trying to consolidate
• 20:395 different emails with a lot of
• 20:41different red lines and people are
• 20:42responding in e-mail versus in the document.
• 20:44All that goes away where we're
• 20:46able to work on one document in the
• 20:48tool and it will move through the
• 20:50individuals necessary for developing it.
• 20:52So that will be a great enhancement and
• 20:55then from a compliance perspective.
• 20:58The tool also tracks and reports
• 21:00the whole history of the document.
• 21:02So once a document is created in the tool,
• 21:05you know five years from now you
• 21:07could print out a report and you'd be
• 21:09able to see when was this originated,
• 21:11who were the individuals involved
• 21:13in creating the document each time
• 21:15it was reviewed and revised,
• 21:16what revisions took place?
• 21:18You have a way to track and really
• 21:20see the life cycle of the document,
• 21:22which can be important in different
• 21:26scenarios and situations.
• 21:28Make it over here
• 21:31so some key contacts for people that I think
• 21:34are important for individuals to know and
• 21:37this information is on the website itself.
• 21:41This up here is the generic e-mail that
• 21:44we created and parmi will put this in the
• 21:46chat so everyone can have that as well.
• 21:48But this is where if you
• 21:49have a general question,
• 21:50if you're trying to find a document
• 21:52or you want to create a document,
• 21:53you can e-mail here and parmi will respond.
• 21:56Each of the areas that I mentioned for groups
• 21:59of documents have a document administrator.
• 22:02And again, that person doesn't
• 22:04necessarily draft the documents,
• 22:05but they are responsible for managing them.
• 22:08And you can reach out to them and they
• 22:10can help you kind of navigate and find
• 22:12the policy or procedure that you need
• 22:13to or answer questions and get you in
• 22:16contact with the subject matter experts.
• 22:19And we're going to add additional DOC admins
• 22:22over time as the groups themselves evolve.
• 22:25With that, I'm going to stop
• 22:30and open for questions.
• 22:40See
• 22:45does anyone have any questions.
• 22:47If you have questions,
• 22:47you can put them in the chat,
• 22:48you can take yourself off mute and.
• 22:52Talk or if you don't have
• 22:53questions for the group,
• 22:54but you have questions as soon as
• 22:56you close this or a week from now,
• 22:57we're happy to answer those as well.
• 23:00You can always reach out to us directly.
• 23:04Thank you for this.
• 23:05This is very thorough.
• 23:06It's very helpful. Oh, good.
• 23:10I agree. This is great that
• 23:12we have something like this.
• 23:16So it's just been like when
• 23:18you're trying to. Find something.
• 23:19You're like, where do I go?
• 23:20Who do I ask? So this is nice.
• 23:22This is a great thing you created.
• 23:24Thank you, thank you.
• 23:27We're all, we are all
• 23:29really excited about it.
• 23:30But we're also humble and knowing
• 23:31that it's a starting point.
• 23:33So as you actually use it,
• 23:35please give us feedback.
• 23:37That's where I think we can really
• 23:39make it something special for everyone.
• 23:43Yeah, I'll just, I'll just add to
• 23:45that Andrea that you know as we as
• 23:47we think about our processes and
• 23:49how we implement things at Yale
• 23:50where I think sometimes we're taking
• 23:52a different approach now, right.
• 23:54And we're we're doing things at a
• 23:58quicker pace and putting something out
• 24:00there for people to respond and to react to,
• 24:02but also to use in the in the interim,
• 24:04right, rather than waiting
• 24:07until everything's perfect.
• 24:08So please this is a a living and breathing.
• 24:13Kind of process and it will get better
• 24:16the more input that we get you know
• 24:19the more the more keywords that we
• 24:21can provide to par me and and and
• 24:24the more we use this and and give
• 24:26feedback on you know this doesn't feel
• 24:28like it's quite in the right spot or
• 24:30you know so please engage with it.
• 24:32It's going to be a helpful tool
• 24:34for all of us.
• 24:35Nice nice job par me and
• 24:37and Andrea it's great.
• 24:38Thank you. Thank you.
• 24:47Okay. Well, we'll give you back some time.
• 24:49Thank you all for coming.
• 24:50This has been like overwhelming
• 24:52and wonderful to see how many
• 24:53people show up with interest
• 24:55and insight into the project.
• 24:56So we appreciate your time. Thank you.