2010
Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration
Pinker E, Shumsky R, Lee H, Hasija S. Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. 2010, 1-10. DOI: 10.1109/hicss.2010.265.Peer-Reviewed Original Research
2003
Optimizing the use of contingent labor when demand is uncertain
Pinker E, Larson R. Optimizing the use of contingent labor when demand is uncertain. European Journal Of Operational Research 2003, 144: 39-55. DOI: 10.1016/s0377-2217(01)00378-2.Peer-Reviewed Original ResearchVariety of contractsBenefits of flexibilityContingent workersTemporary workersContingent laborMinimum payRegular workersWorkforce managementFinite planning horizonCall workersStaffing decisionsTiming of informationBacklog costsContractsPlanning horizonWorkersDynamic programming problemLaborPayOptimization problemComputational effortNumerical examplesWorkforceDemandProgramming problem
2000
Worker incentives to learn in gatekeeper systems: lessons for the implementation of knowledge management systems
Pinker E, VanHorn R. Worker incentives to learn in gatekeeper systems: lessons for the implementation of knowledge management systems. 2000, vol.1: 10 pp.. DOI: 10.1109/hicss.2000.926710.Peer-Reviewed Original ResearchOwn human capitalHuman capitalLikelihood of innovationKnowledge management systemDiffusion of knowledgeEmployee commitmentFlow of workIndividual employeesKM initiativesFirmsEmployeesAssimilation of knowledgeAccount decisionsConceptual modelCapitalHealthcare industryKMSCare organizationsManagement systemNew skillsIncentivesCommitmentOrganizationWorkersPatient referral process