2010
Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration
Pinker E, Shumsky R, Lee H, Hasija S. Managing the Outsourcing of Two-Level Service Processes: Literature Review and Integration. 2010, 1-10. DOI: 10.1109/hicss.2010.265.Peer-Reviewed Original Research
2006
The value of sharing lead time information
Dobson G, Pinker E. The value of sharing lead time information. IIE Transactions 2006, 38: 171-183. DOI: 10.1080/07408170500436930.Peer-Reviewed Original ResearchLead-time informationEnterprise Resource Planning (ERP) systemsResource planning systemsInformation system integrationCustomer toleranceFirm profitsCustomer sensitivityCustomer experienceLead timeSales peoplePotential customersFirmsTime informationCustomersInformation increasesProfitSystem integrationWidespread adoptionPlanning systemOperational dataAdoptionSpecific typesBenefitsInformationMore information