2010
The Relationship between Patients' Perception of Care and Measures of Hospital Quality and Safety
Isaac T, Zaslavsky AM, Cleary PD, Landon BE. The Relationship between Patients' Perception of Care and Measures of Hospital Quality and Safety. Health Services Research 2010, 45: 1024-1040. PMID: 20528990, PMCID: PMC2910567, DOI: 10.1111/j.1475-6773.2010.01122.x.Peer-Reviewed Original ResearchConceptsPatient experienceHospital qualityHospital careSurgical complication ratePatient safety indicatorsHospital Consumer AssessmentBetter patient experienceHospital Quality AllianceUlcer ratesComplication ratePatients' perceptionsSurgical careMedical conditionsSystem scoreHealthcare providersMedical careConsumer AssessmentHospitalQuality AllianceCareMeasure domainsFurther studiesSurgical processSummary measuresSafety
2000
A Comparison of Carepartner and Patient Experiences with Hospital Care
Vom Eigen K, Walker J, Edgman-Levitan S, Cleary P, Delbanco T. A Comparison of Carepartner and Patient Experiences with Hospital Care. Families Systems & Health 2000, 18: 191-203. DOI: 10.1037/h0091846.Peer-Reviewed Original ResearchHospital experienceNon-clinical outcomesSupport of patientsDomains of careQuality improvement effortsFamily membersDischarge planningPatient satisfactionPatient responseHospital careSurgical careCarepartnersPatient experienceNationwide telephone surveyPatientsIndividual survey itemsHospital systemCareTelephone surveyFamily participationEmotional supportSurvey itemsImprovement effortsHospitalizationMore problems