CRM (Client Relationship Management) Coordinator
Olivia Martinez is the client relationship management (CRM) coordinator/administrator at the Yale Center for Emotional Intelligence. She oversees and coordinates the YCEI CRM environment, Salesforce, and handles all basic administrative functions related to client account maintenance, including: reporting, creating training classes, processing subscriptions, invoicing, contracting, communicating with clients, and updating system data. She also provides internal training on CRM and its functions to YCEI staff, including supporting staff with data entry and maintenance of content in CRM. She previously served at YCEI as a Project Coordinator for the Early Childhood Team led by Dr. Craig Bailey.
Prior to joining the Center, Olivia worked for nearly ten years in public health research, including seven years at New York University in the Department of Population Health as the Senior Research Coordinator for the Section on Health Choice, Policy, and Evaluation, and two and a half years at the Rudd Center for Food Policy and Obesity as a Research Assistant in the Labeling and Marketing Lab. She holds a B.S. in Psychology from Yale University.