2024
Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters
Makoul G, Noble L, Gulbrandsen P, van Dulmen S, Group F. Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters. Patient Education And Counseling 2024, 122: 108158. PMID: 38330705, DOI: 10.1016/j.pec.2024.108158.Peer-Reviewed Original ResearchConceptsHumanization of healthcareHealth professionalsClinical encountersDelivery of person-centered careEffective communicationConsensus statementPractice of health professionalsPerson-centered careContemporary health servicesStructure of healthcareInternational Conference on CommunicationCollaborative careCare experiencesImprove careHealth servicesContemporary healthcareTertiary servicesMultidisciplinary teamworkInterdisciplinary group of researchersHealthcareCareProfessionalsHealthInterdisciplinary groupEveryday practice
2022
Adaptation of communication assessment tool for community pharmacists in medication adherence and minor diseases management
Giua C, Mucherino S, Floris N, Keber E, Makoul G, Scala D, Orlando V, Menditto E. Adaptation of communication assessment tool for community pharmacists in medication adherence and minor diseases management. Pharmacia 2022, 69: 571-578. DOI: 10.3897/pharmacia.69.e80742.Peer-Reviewed Original ResearchCommunication Assessment ToolNegative health outcomesCommunity pharmacistsDisease managementPharmacist-patient communicationAssessment toolMedication adherenceChronic diseasesCommunity pharmaciesHealth outcomesOptimal managementPrescription drugsTool itemsPharmacistsConstruct validityInternal validityPsychometric propertiesPilot testingAdherencePharmacyPatientsTherapyManagementDiseaseConfirmatory factor analysisReal-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data
Holt J, Spanbauer C, Cusatis R, Winn A, Talsma A, Asan O, Somai M, Hanson R, Moore J, Makoul G, Crotty B. Real-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data. International Journal Of Medical Informatics 2022, 165: 104810. PMID: 35714549, DOI: 10.1016/j.ijmedinf.2022.104810.Peer-Reviewed Original ResearchConceptsPatient portal activationPrimary care providersPrimary care staffNon-minority patientsMore health servicesBehavioral health conditionsRE-AIM frameworkAcademic health networkPortal activationProgram invitationsPatient reachOffice visitsPatient populationPrimary careCare teamFemale genderPatient covariatesClinicians' viewsCare providersClinicians' usePatient needsPatientsHealth servicesMedicare coverageAbstractTextDeveloping and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2021
Patient-centered innovation: Will it become as deep as it is broad?
Makoul G. Patient-centered innovation: Will it become as deep as it is broad? Patient Education And Counseling 2021, 104: 2135-2136. PMID: 34416972, DOI: 10.1016/j.pec.2021.07.009.Commentaries, Editorials and LettersValidación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE
Armijo-Rivera S, Behrens C, Giaconi M, Hurtado A, Fernandez M, Parra P, Morales M, Makoul G. Validación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE. Educación Médica 2021, 22: 193-198. DOI: 10.1016/j.edumed.2020.12.007.Peer-Reviewed Original ResearchObjective Structured Clinical EvaluationCommunication Assessment ToolSpanish versionStandardized patientsStructured clinical evaluationOverall mean percentageAssessment toolClinical evaluationRecent medical school graduatesMean percentageSingle-factor solutionMethods DataCronbach's alphaStandardized mannerPatientsMedical school graduatesCommunication skillsInternal consistencyFeasible toolCAT instrumentAlphaConfirmatory factorial analysisPacientesAssessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchPatient-centered innovation: Lessons learned
Makoul G. Patient-centered innovation: Lessons learned. Patient Education And Counseling 2021, 104: 677-678. PMID: 33766403, DOI: 10.1016/j.pec.2021.02.041.Commentaries, Editorials and LettersImpact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial
Holt J, Cusatis R, Winn A, Asan O, Spanbauer C, Williams J, Flynn K, Somai M, Talsma A, Laud P, Makoul G, Crotty B. Impact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial. Journal Of General Internal Medicine 2021, 36: 3321-3329. PMID: 33559067, PMCID: PMC8606508, DOI: 10.1007/s11606-020-06583-7.Peer-Reviewed Original ResearchConceptsPatient Activation MeasurePatient activationCommunication Assessment ToolPrimary care settingPatient-provider communicationKey ResultsA totalPatient-physician communicationHealth care disparitiesElectronic health recordsTreat principlePAM scoresResultsA totalCare settingsMAIN OUTCOMECare disparitiesITT resultsPatientsPatient communicationFacilitated enrollmentCAT itemsHealth recordsActivation MeasureTreatment effectsOutcomesActivation
2020
Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT)
Świątoniowska-Lonc N, Białoszewski A, Makoul G, Jankowska-Polańska B. Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT). Risk Management And Healthcare Policy 2020, 13: 1533-1542. PMID: 32982511, PMCID: PMC7501465, DOI: 10.2147/rmhp.s261710.Peer-Reviewed Original ResearchCommunication Assessment ToolInternal medicine specialistsSocio-demographic dataCultural adaptationAssessment toolHypertension clinicHospital registersCAT questionnaireClinical HospitalMedical visitsMedicine specialistsHealthcare providersPolish versionPatientsPatient problemsPatient interactionsCross-sectional survey designQuality of communicationTherapeutic communicationRegular evaluationAdequate communication skillsCronbach's alphaCommunication skillsHigher scoresTotalPatient-centered innovation starts with attention to patient perspectives
Makoul G. Patient-centered innovation starts with attention to patient perspectives. Patient Education And Counseling 2020, 103: 724. PMID: 32248940, DOI: 10.1016/j.pec.2020.03.020.Commentaries, Editorials and Letters
2019
The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives
Cusatis R, Holt J, Williams J, Nukuna S, Asan O, Flynn K, Neuner J, Moore J, Makoul G, Crotty B. The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives. Patient Education And Counseling 2019, 103: 734-740. PMID: 31744702, DOI: 10.1016/j.pec.2019.10.020.Peer-Reviewed Original ResearchConceptsPatient contextual dataCare team membersElectronic health recordsCare teamPrimary care team membersLarge academic health systemEntire care teamAcademic health systemNon-physician staffTeam-based carePatient-centered careFocus groups/interviewsGroups/interviewsClinician's perspectiveProvider commentsPatientsClinical practiceClinical teamClinician's goalHealth systemClinical contextPatient voiceHealth recordsHealth informationTeam membersTranslation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Bringing patient-centered innovation to Patient Education & Counseling
Makoul G, Rubinelli S, van Dulmen S, Liu X, Vozenilek J, Zambeaux A. Bringing patient-centered innovation to Patient Education & Counseling. Patient Education And Counseling 2018, 101: 1883. PMID: 30301535, DOI: 10.1016/j.pec.2018.09.003.Commentaries, Editorials and LettersHumanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom
Crotty B, Holt J, Cusatis R, Asan O, Williams J, Flynn K, Moore J, Makoul G. Humanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom. Iproceedings 2018, 4: e11793. DOI: 10.2196/11793.Peer-Reviewed Original ResearchContextual dataSecure web applicationsPatient experienceHealth systemHealth information technologyPatient contextual dataWeb applicationElectronic health recordsAcademic health systemExperience of careInformation technologySociotechnical modelWorkflow assessmentHealth recordsClinician interviewsCare modelPatient engagementPatient valuesClinical staffPatientsConsolidated FrameworkCliniciansPatient dataRoutine incorporationVisitsMeasuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2016
An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication
Curtis L, Mullen R, Russell A, Fata A, Bailey S, Makoul G, Wolf M. An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication. Patient Education And Counseling 2016, 99: 1489-1495. PMID: 27444235, PMCID: PMC5300020, DOI: 10.1016/j.pec.2016.07.004.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedCommunicationDirective CounselingElectronic Data ProcessingElectronic Health RecordsFeasibility StudiesFemaleFollow-Up StudiesHealth Knowledge, Attitudes, PracticeHumansMaleMiddle AgedOutcome and Process Assessment, Health CarePatient Education as TopicPrescription DrugsPrescriptionsPrimary Health CareWritingConceptsPatient understandingMost intervention patientsInternal medicine clinicSafe medication usePhysician-patient communicationIntervention patientsMedication educationPhysician counselingMedication risksMedication useMultivariable analysisMedicine clinicEfficacy trialsMedication informationPatientsMedical encountersNew prescriptionsPhone interviewsPhysiciansTrialsCounselingRiskRisk informationEHR platformClinicItalian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic
Scala D, Menditto E, Armellino M, Manguso F, Monetti V, Orlando V, Antonino A, Makoul G, De Palma M. Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic. BMC Health Services Research 2016, 16: 163. PMID: 27130440, PMCID: PMC4851771, DOI: 10.1186/s12913-016-1411-9.Peer-Reviewed Original Research
2015
The Impact of Patient Participation in Health Decisions Within Medical Encounters
Clayman M, Bylund C, Chewning B, Makoul G. The Impact of Patient Participation in Health Decisions Within Medical Encounters. Medical Decision Making 2015, 36: 427-452. PMID: 26585293, DOI: 10.1177/0272989x15613530.Peer-Reviewed Original ResearchWhat Is Effective Doctor–Patient Communication? Review of the Evidence
Makoul G, van Dulmen S. What Is Effective Doctor–Patient Communication? Review of the Evidence. 2015, 30-39. DOI: 10.1002/9781118728130.ch5.Peer-Reviewed Original Research