2024
Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters
Makoul G, Noble L, Gulbrandsen P, van Dulmen S, Group F. Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters. Patient Education And Counseling 2024, 122: 108158. PMID: 38330705, DOI: 10.1016/j.pec.2024.108158.Peer-Reviewed Original ResearchConceptsHumanization of healthcareHealth professionalsClinical encountersDelivery of person-centered careEffective communicationConsensus statementPractice of health professionalsPerson-centered careContemporary health servicesStructure of healthcareInternational Conference on CommunicationCollaborative careCare experiencesImprove careHealth servicesContemporary healthcareTertiary servicesMultidisciplinary teamworkInterdisciplinary group of researchersHealthcareCareProfessionalsHealthInterdisciplinary groupEveryday practice
2022
Real-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data
Holt J, Spanbauer C, Cusatis R, Winn A, Talsma A, Asan O, Somai M, Hanson R, Moore J, Makoul G, Crotty B. Real-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data. International Journal Of Medical Informatics 2022, 165: 104810. PMID: 35714549, DOI: 10.1016/j.ijmedinf.2022.104810.Peer-Reviewed Original ResearchConceptsPatient portal activationPrimary care providersPrimary care staffNon-minority patientsMore health servicesBehavioral health conditionsRE-AIM frameworkAcademic health networkPortal activationProgram invitationsPatient reachOffice visitsPatient populationPrimary careCare teamFemale genderPatient covariatesClinicians' viewsCare providersClinicians' usePatient needsPatientsHealth servicesMedicare coverageAbstractTextDeveloping and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2021
Patient-centered innovation: Will it become as deep as it is broad?
Makoul G. Patient-centered innovation: Will it become as deep as it is broad? Patient Education And Counseling 2021, 104: 2135-2136. PMID: 34416972, DOI: 10.1016/j.pec.2021.07.009.Commentaries, Editorials and LettersAssessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchPatient-centered innovation: Lessons learned
Makoul G. Patient-centered innovation: Lessons learned. Patient Education And Counseling 2021, 104: 677-678. PMID: 33766403, DOI: 10.1016/j.pec.2021.02.041.Commentaries, Editorials and LettersImpact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial
Holt J, Cusatis R, Winn A, Asan O, Spanbauer C, Williams J, Flynn K, Somai M, Talsma A, Laud P, Makoul G, Crotty B. Impact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial. Journal Of General Internal Medicine 2021, 36: 3321-3329. PMID: 33559067, PMCID: PMC8606508, DOI: 10.1007/s11606-020-06583-7.Peer-Reviewed Original ResearchConceptsPatient Activation MeasurePatient activationCommunication Assessment ToolPrimary care settingPatient-provider communicationKey ResultsA totalPatient-physician communicationHealth care disparitiesElectronic health recordsTreat principlePAM scoresResultsA totalCare settingsMAIN OUTCOMECare disparitiesITT resultsPatientsPatient communicationFacilitated enrollmentCAT itemsHealth recordsActivation MeasureTreatment effectsOutcomesActivation
2020
Patient-centered innovation starts with attention to patient perspectives
Makoul G. Patient-centered innovation starts with attention to patient perspectives. Patient Education And Counseling 2020, 103: 724. PMID: 32248940, DOI: 10.1016/j.pec.2020.03.020.Commentaries, Editorials and Letters
2019
The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives
Cusatis R, Holt J, Williams J, Nukuna S, Asan O, Flynn K, Neuner J, Moore J, Makoul G, Crotty B. The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives. Patient Education And Counseling 2019, 103: 734-740. PMID: 31744702, DOI: 10.1016/j.pec.2019.10.020.Peer-Reviewed Original ResearchConceptsPatient contextual dataCare team membersElectronic health recordsCare teamPrimary care team membersLarge academic health systemEntire care teamAcademic health systemNon-physician staffTeam-based carePatient-centered careFocus groups/interviewsGroups/interviewsClinician's perspectiveProvider commentsPatientsClinical practiceClinical teamClinician's goalHealth systemClinical contextPatient voiceHealth recordsHealth informationTeam membersTranslation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Bringing patient-centered innovation to Patient Education & Counseling
Makoul G, Rubinelli S, van Dulmen S, Liu X, Vozenilek J, Zambeaux A. Bringing patient-centered innovation to Patient Education & Counseling. Patient Education And Counseling 2018, 101: 1883. PMID: 30301535, DOI: 10.1016/j.pec.2018.09.003.Commentaries, Editorials and LettersMeasuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2016
An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication
Curtis L, Mullen R, Russell A, Fata A, Bailey S, Makoul G, Wolf M. An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication. Patient Education And Counseling 2016, 99: 1489-1495. PMID: 27444235, PMCID: PMC5300020, DOI: 10.1016/j.pec.2016.07.004.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedCommunicationDirective CounselingElectronic Data ProcessingElectronic Health RecordsFeasibility StudiesFemaleFollow-Up StudiesHealth Knowledge, Attitudes, PracticeHumansMaleMiddle AgedOutcome and Process Assessment, Health CarePatient Education as TopicPrescription DrugsPrescriptionsPrimary Health CareWritingConceptsPatient understandingMost intervention patientsInternal medicine clinicSafe medication usePhysician-patient communicationIntervention patientsMedication educationPhysician counselingMedication risksMedication useMultivariable analysisMedicine clinicEfficacy trialsMedication informationPatientsMedical encountersNew prescriptionsPhone interviewsPhysiciansTrialsCounselingRiskRisk informationEHR platformClinicItalian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic
Scala D, Menditto E, Armellino M, Manguso F, Monetti V, Orlando V, Antonino A, Makoul G, De Palma M. Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic. BMC Health Services Research 2016, 16: 163. PMID: 27130440, PMCID: PMC4851771, DOI: 10.1186/s12913-016-1411-9.Peer-Reviewed Original Research
2015
The Impact of Patient Participation in Health Decisions Within Medical Encounters
Clayman M, Bylund C, Chewning B, Makoul G. The Impact of Patient Participation in Health Decisions Within Medical Encounters. Medical Decision Making 2015, 36: 427-452. PMID: 26585293, DOI: 10.1177/0272989x15613530.Peer-Reviewed Original ResearchPatient-clinician communication in a dental setting: a pilot study
Waylen A, Makoul G, Albeyatti Y. Patient-clinician communication in a dental setting: a pilot study. British Dental Journal 2015, 218: 585-588. PMID: 25998352, DOI: 10.1038/sj.bdj.2015.389.Peer-Reviewed Original Research
2014
Faculty Development to Enhance Humanistic Teaching and Role Modeling: A Collaborative Study at Eight Institutions
Branch W, Chou C, Farber N, Hatem D, Keenan C, Makoul G, Quinn M, Salazar W, Sillman J, Stuber M, Wilkerson L, Mathew G, Fost M. Faculty Development to Enhance Humanistic Teaching and Role Modeling: A Collaborative Study at Eight Institutions. Journal Of General Internal Medicine 2014, 29: 1250-1255. PMID: 24947051, PMCID: PMC4139513, DOI: 10.1007/s11606-014-2927-5.Peer-Reviewed Original ResearchConceptsFaculty development programFaculty developmentRole modelingTeaching skillsExperiential learningHumanistic teachingDevelopment programsCritical reflectionLongitudinal faculty development programPromising teachersClinical teachersFaculty teachingReflective discussionEffectiveness QuestionnaireMain MeasuresThe main outcomeProfessional valuesTeachersTeachingProgram facilitatorsSpecialty areasLearnersFacultyLearningAggregate scoreSkills
2012
Emergency Department Team Communication with the Patient: The Patient's Perspective
McCarthy DM, Ellison EP, Venkatesh AK, Engel KG, Cameron KA, Makoul G, Adams JG. Emergency Department Team Communication with the Patient: The Patient's Perspective. Journal Of Emergency Medicine 2012, 45: 262-270. PMID: 22989697, DOI: 10.1016/j.jemermed.2012.07.052.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsCross-sectional studyPercent of participantsEmergency department environmentAssessment toolED exitAcademic EDPatient sexPatient's perspectiveED teamPatientsResponse rateQuality careMedical teamDaily censusDepartment environmentTeam communication skillsCommunication skillsEffective communicationFinal sampleAgeSexTeam surveyEDDevelopment of a shared decision making coding system for analysis of patient–healthcare provider encounters
Clayman M, Makoul G, Harper M, Koby D, Williams A. Development of a shared decision making coding system for analysis of patient–healthcare provider encounters. Patient Education And Counseling 2012, 88: 367-372. PMID: 22784391, PMCID: PMC3417351, DOI: 10.1016/j.pec.2012.06.011.Peer-Reviewed Original ResearchMeSH KeywordsAgedBreast NeoplasmsClinical CodingCommunicationDecision MakingDecision Support TechniquesEvidence-Based MedicineFemaleHumansMiddle AgedPatient ParticipationPatient-Centered CarePhysician-Patient RelationsReproducibility of ResultsSelf EfficacySurveys and QuestionnairesVideotape RecordingConceptsMetastatic breast cancerMedical oncologistsBreast cancerPatient-reported outcomesSample of patientsDisease progressionFirst visitDecision-making conversationsProvider encountersMedical encountersPatientsOncologistsCancerWomenSimilar numberPhysiciansSuspicionCharacteristics of decisionsSDMFurther workProgressionVisitsComparative analysis of print and multimedia health materials: A review of the literature
Wilson E, Makoul G, Bojarski E, Bailey S, Waite K, Rapp D, Baker D, Wolf M. Comparative analysis of print and multimedia health materials: A review of the literature. Patient Education And Counseling 2012, 89: 7-14. PMID: 22770949, DOI: 10.1016/j.pec.2012.06.007.Peer-Reviewed Original Research