2024
Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters
Makoul G, Noble L, Gulbrandsen P, van Dulmen S, Group F. Reinforcing the humanity in healthcare: The Glasgow Consensus Statement on effective communication in clinical encounters. Patient Education And Counseling 2024, 122: 108158. PMID: 38330705, DOI: 10.1016/j.pec.2024.108158.Peer-Reviewed Original ResearchConceptsHumanization of healthcareHealth professionalsClinical encountersDelivery of person-centered careEffective communicationConsensus statementPractice of health professionalsPerson-centered careContemporary health servicesStructure of healthcareInternational Conference on CommunicationCollaborative careCare experiencesImprove careHealth servicesContemporary healthcareTertiary servicesMultidisciplinary teamworkInterdisciplinary group of researchersHealthcareCareProfessionalsHealthInterdisciplinary groupEveryday practice
2022
Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2021
Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentCommunicationHumansItalyMalePhysician-Patient RelationsSurgeonsSurveys and QuestionnairesImpact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial
Holt J, Cusatis R, Winn A, Asan O, Spanbauer C, Williams J, Flynn K, Somai M, Talsma A, Laud P, Makoul G, Crotty B. Impact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial. Journal Of General Internal Medicine 2021, 36: 3321-3329. PMID: 33559067, PMCID: PMC8606508, DOI: 10.1007/s11606-020-06583-7.Peer-Reviewed Original ResearchMeSH KeywordsCommunicationData CollectionHumansPatient ParticipationPhysician-Patient RelationsPhysiciansConceptsPatient Activation MeasurePatient activationCommunication Assessment ToolPrimary care settingPatient-provider communicationKey ResultsA totalPatient-physician communicationHealth care disparitiesElectronic health recordsTreat principlePAM scoresResultsA totalCare settingsMAIN OUTCOMECare disparitiesITT resultsPatientsPatient communicationFacilitated enrollmentCAT itemsHealth recordsActivation MeasureTreatment effectsOutcomesActivation
2019
The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives
Cusatis R, Holt J, Williams J, Nukuna S, Asan O, Flynn K, Neuner J, Moore J, Makoul G, Crotty B. The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives. Patient Education And Counseling 2019, 103: 734-740. PMID: 31744702, DOI: 10.1016/j.pec.2019.10.020.Peer-Reviewed Original ResearchConceptsPatient contextual dataCare team membersElectronic health recordsCare teamPrimary care team membersLarge academic health systemEntire care teamAcademic health systemNon-physician staffTeam-based carePatient-centered careFocus groups/interviewsGroups/interviewsClinician's perspectiveProvider commentsPatientsClinical practiceClinical teamClinician's goalHealth systemClinical contextPatient voiceHealth recordsHealth informationTeam membersTranslation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2016
An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication
Curtis L, Mullen R, Russell A, Fata A, Bailey S, Makoul G, Wolf M. An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication. Patient Education And Counseling 2016, 99: 1489-1495. PMID: 27444235, PMCID: PMC5300020, DOI: 10.1016/j.pec.2016.07.004.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedCommunicationDirective CounselingElectronic Data ProcessingElectronic Health RecordsFeasibility StudiesFemaleFollow-Up StudiesHealth Knowledge, Attitudes, PracticeHumansMaleMiddle AgedOutcome and Process Assessment, Health CarePatient Education as TopicPrescription DrugsPrescriptionsPrimary Health CareWritingConceptsPatient understandingMost intervention patientsInternal medicine clinicSafe medication usePhysician-patient communicationIntervention patientsMedication educationPhysician counselingMedication risksMedication useMultivariable analysisMedicine clinicEfficacy trialsMedication informationPatientsMedical encountersNew prescriptionsPhone interviewsPhysiciansTrialsCounselingRiskRisk informationEHR platformClinic
2015
Patient-clinician communication in a dental setting: a pilot study
Waylen A, Makoul G, Albeyatti Y. Patient-clinician communication in a dental setting: a pilot study. British Dental Journal 2015, 218: 585-588. PMID: 25998352, DOI: 10.1038/sj.bdj.2015.389.Peer-Reviewed Original Research
2012
Emergency Department Team Communication with the Patient: The Patient's Perspective
McCarthy DM, Ellison EP, Venkatesh AK, Engel KG, Cameron KA, Makoul G, Adams JG. Emergency Department Team Communication with the Patient: The Patient's Perspective. Journal Of Emergency Medicine 2012, 45: 262-270. PMID: 22989697, DOI: 10.1016/j.jemermed.2012.07.052.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsCross-sectional studyPercent of participantsEmergency department environmentAssessment toolED exitAcademic EDPatient sexPatient's perspectiveED teamPatientsResponse rateQuality careMedical teamDaily censusDepartment environmentTeam communication skillsCommunication skillsEffective communicationFinal sampleAgeSexTeam surveyEDDevelopment of a shared decision making coding system for analysis of patient–healthcare provider encounters
Clayman M, Makoul G, Harper M, Koby D, Williams A. Development of a shared decision making coding system for analysis of patient–healthcare provider encounters. Patient Education And Counseling 2012, 88: 367-372. PMID: 22784391, PMCID: PMC3417351, DOI: 10.1016/j.pec.2012.06.011.Peer-Reviewed Original ResearchMeSH KeywordsAgedBreast NeoplasmsClinical CodingCommunicationDecision MakingDecision Support TechniquesEvidence-Based MedicineFemaleHumansMiddle AgedPatient ParticipationPatient-Centered CarePhysician-Patient RelationsReproducibility of ResultsSelf EfficacySurveys and QuestionnairesVideotape RecordingConceptsMetastatic breast cancerMedical oncologistsBreast cancerPatient-reported outcomesSample of patientsDisease progressionFirst visitDecision-making conversationsProvider encountersMedical encountersPatientsOncologistsCancerWomenSimilar numberPhysiciansSuspicionCharacteristics of decisionsSDMFurther workProgressionVisits
2011
Patient preferences for shared decisions: A systematic review
Chewning B, Bylund C, Shah B, Arora N, Gueguen J, Makoul G. Patient preferences for shared decisions: A systematic review. Patient Education And Counseling 2011, 86: 9-18. PMID: 21474265, PMCID: PMC4530615, DOI: 10.1016/j.pec.2011.02.004.Peer-Reviewed Original Research
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratingsExamining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change
Cameron K, Engel K, McCarthy D, Buckley B, Kollar L, Donlan S, Pang P, Makoul G, Tanabe P, Gisondi M, Adams J. Examining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change. Annals Of Emergency Medicine 2010, 56: 614-622. PMID: 20382446, DOI: 10.1016/j.annemergmed.2010.03.017.Peer-Reviewed Original ResearchMeSH KeywordsAdultCommunicationCommunication BarriersEmergency NursingEmergency Service, HospitalFemaleHealth Services ResearchHumansInterdisciplinary CommunicationInternship and ResidencyMaleMedical ErrorsMedical SecretariesMedical Staff, HospitalMiddle AgedPatient Care TeamPhysician-Patient RelationsWorkforceYoung AdultConceptsEmergency departmentEmergency department communicationED visitsMajority of participantsPatients' perceptionsED staffUrban hospitalClinical practiceGroup discussionsCommunication barriersParticipatory research methodsMultidisciplinary workshopStaff perceptionsConstant comparative analysisMeaningful changeRealistic expectationsStaff membersLarge group discussionsStaffTeam communicationEmergent themesImportance of communicationInformation provisionHospitalNurses
2009
Using an online forum to encourage reflection about difficult conversations in medicine
Makoul G, Zick A, Aakhus M, Neely K, Roemer P. Using an online forum to encourage reflection about difficult conversations in medicine. Patient Education And Counseling 2009, 79: 83-86. PMID: 19717269, DOI: 10.1016/j.pec.2009.07.027.Peer-Reviewed Original ResearchHow does communication heal? Pathways linking clinician–patient communication to health outcomes
Street R, Makoul G, Arora N, Epstein R. How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education And Counseling 2009, 74: 295-301. PMID: 19150199, DOI: 10.1016/j.pec.2008.11.015.Peer-Reviewed Original ResearchMeSH KeywordsCommunicationCooperative BehaviorHealth Services AccessibilityHealth StatusHumansModels, EducationalModels, PsychologicalModels, TheoreticalOutcome Assessment, Health CarePatient Education as TopicPatient ParticipationPower, PsychologicalProfessional-Patient RelationsRandomized Controlled Trials as TopicResearchResearch DesignSocial SupportTrustConceptsClinician-patient communicationHealth outcomesIntermediate outcomesHigh-quality medical decisionsClinician-patient agreementPatient knowledgeTherapeutic effectPatient understandingGood healthTherapeutic allianceImproved healthPatient agencyOutcomesSelect measuresProximal outcomesMedical decisionsSocial supportHealthBetter managementPathwayPatientsCliniciansWeeksMonths
2008
Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T)
Mercer L, Tanabe P, Pang P, Gisondi M, Courtney D, Engel K, Donlan S, Adams J, Makoul G. Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T). Patient Education And Counseling 2008, 73: 220-223. PMID: 18703306, DOI: 10.1016/j.pec.2008.07.003.Peer-Reviewed Original ResearchConceptsEmergency departmentMedical teamPatient's perspectiveLevel 1 trauma centerPilot studyAdult ED patientsCross-sectional studyCommunication Assessment ToolHigh-quality patient careNon-English speakingED patientsTrauma centerPatient assessmentExclusion criteriaPatient experiencePatientsPsychiatric issuesPatient carePatients' ideasIndividual caregiversTeam-based settingsCommunication assessmentAssessment toolCareMethodological limitationsImproving communication with all patients
Makoul G. Improving communication with all patients. Medical Education 2008, 42: 1050-1052. PMID: 19141005, DOI: 10.1111/j.1365-2923.2008.03224.x.Peer-Reviewed Original ResearchThe Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills
Wayne D, Cohen E, Makoul G, McGaghie W. The Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills. Academic Medicine 2008, 83: s17-s20. PMID: 18820492, DOI: 10.1097/acm.0b013e318183e7bd.Peer-Reviewed Original Research
2007
Physician–Patient Communication about Colorectal Cancer Screening
Wolf M, Baker D, Makoul G. Physician–Patient Communication about Colorectal Cancer Screening. Journal Of General Internal Medicine 2007, 22: 1493-1499. PMID: 17851721, PMCID: PMC2219805, DOI: 10.1007/s11606-007-0289-y.Peer-Reviewed Original ResearchConceptsColorectal cancer screeningCancer screeningColorectal cancerObservational studyPhysician surveyFecal occult blood testSeparate observational studyOccult blood testPatient participation ratesPrimary care physiciansPhysician-patient encountersEligible patientsFlexible sigmoidoscopyPhysician recommendationCare physiciansBlood testsPatient preferencesPhysician encountersScreening optionsClinical practicePatient communicationMedical encountersTomography imagingPhysiciansSignificant predictors