2021
Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentCommunicationHumansItalyMalePhysician-Patient RelationsSurgeonsSurveys and Questionnaires
2009
Four Concepts of Health in America: Results of National Surveys
Makoul G, Clayman M, Lynch E, Thompson J. Four Concepts of Health in America: Results of National Surveys. Journal Of Health Communication 2009, 14: 3-14. PMID: 19180368, DOI: 10.1080/10810730802592213.Peer-Reviewed Original Research
2008
Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T)
Mercer L, Tanabe P, Pang P, Gisondi M, Courtney D, Engel K, Donlan S, Adams J, Makoul G. Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T). Patient Education And Counseling 2008, 73: 220-223. PMID: 18703306, DOI: 10.1016/j.pec.2008.07.003.Peer-Reviewed Original ResearchConceptsEmergency departmentMedical teamPatient's perspectiveLevel 1 trauma centerPilot studyAdult ED patientsCross-sectional studyCommunication Assessment ToolHigh-quality patient careNon-English speakingED patientsTrauma centerPatient assessmentExclusion criteriaPatient experiencePatientsPsychiatric issuesPatient carePatients' ideasIndividual caregiversTeam-based settingsCommunication assessmentAssessment toolCareMethodological limitations
2007
Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialtiesAn Evidence-Based Perspective on Greetings in Medical Encounters
Makoul G, Zick A, Green M. An Evidence-Based Perspective on Greetings in Medical Encounters. JAMA Internal Medicine 2007, 167: 1172-1176. PMID: 17563026, DOI: 10.1001/archinte.167.11.1172.Peer-Reviewed Original ResearchConceptsNew patient visitsPatient's nameComputer-assisted telephone surveyEveryday clinical practicePatient safety recommendationsPatient sexPatient visitsPatient expectationsClinical practicePatientsMedical encountersPatient identificationPhysiciansPhysician's nameTelephone surveyClosed-ended questionsSafety recommendationsVisitsInitial encounterLittle evidenceSurvey respondentsCommunication skills
1995
Health promotion in primary care: Physician-patient communication and decision making about prescription medications
Makoul G, Arntson P, Schofield T. Health promotion in primary care: Physician-patient communication and decision making about prescription medications. Social Science & Medicine 1995, 41: 1241-1254. PMID: 8545677, DOI: 10.1016/0277-9536(95)00061-b.Peer-Reviewed Original ResearchConceptsHealth promotionPrescription medicationsPrimary carePatients' opinionsPatient's abilityTreatment planMedical encountersMedical record reviewPrimary care contextPhysician-patient communicationHealth promotion perspectivePhysician-patient interactionPatient questionnairePrescribed medicationsDoctor QuestionnaireGeneral practitionersMedicationsPatientsHealth outcomesPromotion perspectiveTelephone interviewsWellness programsDemographic informationPhysiciansConsultation