2021
Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentCommunicationHumansItalyMalePhysician-Patient RelationsSurgeonsSurveys and Questionnaires
2019
Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchMeSH KeywordsAdultClinical CompetenceCommunicationFemaleHumansMaleMiddle AgedPhysician-Patient RelationsPsychometricsReproducibility of ResultsRwandaSocial SkillsSurveys and QuestionnairesConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2016
Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic
Scala D, Menditto E, Armellino M, Manguso F, Monetti V, Orlando V, Antonino A, Makoul G, De Palma M. Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic. BMC Health Services Research 2016, 16: 163. PMID: 27130440, PMCID: PMC4851771, DOI: 10.1186/s12913-016-1411-9.Peer-Reviewed Original ResearchMeSH KeywordsCultural CompetencyFemaleHumansItalyLanguageMaleMiddle AgedOutpatientsReproducibility of ResultsSurgicentersSurveys and QuestionnairesTranslating
2015
Patient-clinician communication in a dental setting: a pilot study
Waylen A, Makoul G, Albeyatti Y. Patient-clinician communication in a dental setting: a pilot study. British Dental Journal 2015, 218: 585-588. PMID: 25998352, DOI: 10.1038/sj.bdj.2015.389.Peer-Reviewed Original Research
2012
Development of a shared decision making coding system for analysis of patient–healthcare provider encounters
Clayman M, Makoul G, Harper M, Koby D, Williams A. Development of a shared decision making coding system for analysis of patient–healthcare provider encounters. Patient Education And Counseling 2012, 88: 367-372. PMID: 22784391, PMCID: PMC3417351, DOI: 10.1016/j.pec.2012.06.011.Peer-Reviewed Original ResearchMeSH KeywordsAgedBreast NeoplasmsClinical CodingCommunicationDecision MakingDecision Support TechniquesEvidence-Based MedicineFemaleHumansMiddle AgedPatient ParticipationPatient-Centered CarePhysician-Patient RelationsReproducibility of ResultsSelf EfficacySurveys and QuestionnairesVideotape RecordingConceptsMetastatic breast cancerMedical oncologistsBreast cancerPatient-reported outcomesSample of patientsDisease progressionFirst visitDecision-making conversationsProvider encountersMedical encountersPatientsOncologistsCancerWomenSimilar numberPhysiciansSuspicionCharacteristics of decisionsSDMFurther workProgressionVisits
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratings
2009
The relationship between health literacy and knowledge improvement after a multimedia type 2 diabetes education program
Kandula N, Nsiah-Kumi P, Makoul G, Sager J, Zei C, Glass S, Stephens Q, Baker D. The relationship between health literacy and knowledge improvement after a multimedia type 2 diabetes education program. Patient Education And Counseling 2009, 75: 321-327. PMID: 19395223, DOI: 10.1016/j.pec.2009.04.001.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedDiabetes Mellitus, Type 2Educational MeasurementEducational StatusFemaleHealth Knowledge, Attitudes, PracticeHumansLearningMaleMiddle AgedModels, EducationalMultimediaMultivariate AnalysisPatient Education as TopicPilot ProjectsProgram EvaluationRegression AnalysisSurveys and QuestionnairesConceptsLearning gapEducation programsKnowledge improvementLow literacyLiteracy levelsAdequate literacyInadequate literacyHealth literacyEducation methodsLiteracyAcademic health centersLow-literate patientsEducation interventionMDEPHigher literacyKnowledge scoreDiabetes knowledgeHealth centersLow health literacyDiabetes education interventionPercent of patientsLiteracy statusQualified health centersKnowledgeProgram
2008
Simple Standardized Patient Handoff System that Increases Accuracy and Completeness
Wayne J, Tyagi R, Reinhardt G, Rooney D, Makoul G, Chopra S, DaRosa D. Simple Standardized Patient Handoff System that Increases Accuracy and Completeness. Journal Of Surgical Education 2008, 65: 476-485. PMID: 19059181, DOI: 10.1016/j.jsurg.2008.06.011.Peer-Reviewed Original ResearchPatient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T)
Mercer L, Tanabe P, Pang P, Gisondi M, Courtney D, Engel K, Donlan S, Adams J, Makoul G. Patient perspectives on communication with the medical team: Pilot study using the communication assessment tool-team (CAT-T). Patient Education And Counseling 2008, 73: 220-223. PMID: 18703306, DOI: 10.1016/j.pec.2008.07.003.Peer-Reviewed Original ResearchConceptsEmergency departmentMedical teamPatient's perspectiveLevel 1 trauma centerPilot studyAdult ED patientsCross-sectional studyCommunication Assessment ToolHigh-quality patient careNon-English speakingED patientsTrauma centerPatient assessmentExclusion criteriaPatient experiencePatientsPsychiatric issuesPatient carePatients' ideasIndividual caregiversTeam-based settingsCommunication assessmentAssessment toolCareMethodological limitations
2007
First-year medical students’ assessment of their own communication skills: A video-based, open-ended approach
Zick A, Granieri M, Makoul G. First-year medical students’ assessment of their own communication skills: A video-based, open-ended approach. Patient Education And Counseling 2007, 68: 161-166. PMID: 17640843, DOI: 10.1016/j.pec.2007.05.018.Peer-Reviewed Original ResearchAttitude of Health PersonnelChicagoClinical CompetenceCommunicationEducation, Medical, UndergraduateEducational MeasurementEmpathyFeasibility StudiesFeedback, PsychologicalHumansMedical History TakingNeeds AssessmentPatient SimulationPatient-Centered CarePhysician-Patient RelationsSelf EfficacySelf-AssessmentSelf-Evaluation ProgramsSocial SupportStudents, MedicalSurveys and QuestionnairesVideotape RecordingMeasuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialtiesAn Evidence-Based Perspective on Greetings in Medical Encounters
Makoul G, Zick A, Green M. An Evidence-Based Perspective on Greetings in Medical Encounters. JAMA Internal Medicine 2007, 167: 1172-1176. PMID: 17563026, DOI: 10.1001/archinte.167.11.1172.Peer-Reviewed Original ResearchConceptsNew patient visitsPatient's nameComputer-assisted telephone surveyEveryday clinical practicePatient safety recommendationsPatient sexPatient visitsPatient expectationsClinical practicePatientsMedical encountersPatient identificationPhysiciansPhysician's nameTelephone surveyClosed-ended questionsSafety recommendationsVisitsInitial encounterLittle evidenceSurvey respondentsCommunication skillsInvestigating Hispanic/Latino perceptions about colorectal cancer screening: A community-based approach to effective message design
Cameron K, Francis L, Wolf M, Baker D, Makoul G. Investigating Hispanic/Latino perceptions about colorectal cancer screening: A community-based approach to effective message design. Patient Education And Counseling 2007, 68: 145-152. PMID: 17517486, DOI: 10.1016/j.pec.2007.04.004.Peer-Reviewed Original ResearchMeSH KeywordsAgedAged, 80 and overChicagoColorectal NeoplasmsCommunity Health CentersEducational StatusFearFemaleFocus GroupsHealth EducationHealth Knowledge, Attitudes, PracticeHealth PromotionHealth Services AccessibilityHealth Services Needs and DemandHispanic or LatinoHumansMaleMass ScreeningMiddle AgedNursing Methodology ResearchRisk FactorsSurveys and QuestionnairesConceptsHispanic/Latino communityLower colorectal cancer screening ratesScreening testColorectal cancer screening ratesHispanic/Latino patientsCancer screening ratesLate-stage presentationColorectal cancer screeningStandard screening testAdults age 50Hispanic/Latino populationStool cardsUnscreened patientsAsymptomatic presentationScreening ratesLatino patientsCancer screeningRisk factorsAge 50Eighth-grade educationHealth messagesRelevant anatomyLatino communityDevelopment of messagesSenior centers
2006
Literacy, self-efficacy, and HIV medication adherence
Wolf M, Davis T, Osborn C, Skripkauskas S, Bennett C, Makoul G. Literacy, self-efficacy, and HIV medication adherence. Patient Education And Counseling 2006, 65: 253-260. PMID: 17118617, DOI: 10.1016/j.pec.2006.08.006.Peer-Reviewed Original ResearchMeSH KeywordsAdultAnti-HIV AgentsAntiretroviral Therapy, Highly ActiveChicagoChi-Square DistributionDrug Administration ScheduleEducational MeasurementEducational StatusFemaleHealth Knowledge, Attitudes, PracticeHealth Services Needs and DemandHIV InfectionsHumansLogistic ModelsLouisianaMaleMiddle AgedMultivariate AnalysisPatient CompliancePatient Education as TopicRisk AssessmentRisk FactorsSelf EfficacySurveys and QuestionnairesConceptsPatient Medication Adherence QuestionnaireHIV medication adherenceMedication adherenceInfectious disease clinicMedication Adherence QuestionnaireMedical chart reviewSignificant risk factorsLow-literate patientsPatients' literacy levelsLow literacyComprehensive intervention strategiesAntiretroviral regimenAntiretroviral regimensImproper adherenceChart reviewConsecutive patientsDisease clinicHIV medicationsAdherence QuestionnairePatient interviewsRisk factorsLiterate patientsLiteracy levelsMedication scheduleTreatment knowledge
2005
Development and validation of the Communication and Attitudinal Self-Efficacy scale for cancer (CASE-cancer)
Wolf M, Chang C, Davis T, Makoul G. Development and validation of the Communication and Attitudinal Self-Efficacy scale for cancer (CASE-cancer). Patient Education And Counseling 2005, 57: 333-341. PMID: 15893217, DOI: 10.1016/j.pec.2004.09.005.Peer-Reviewed Original ResearchMeSH KeywordsAdaptation, PsychologicalAttitude to HealthChicagoCommunicationComprehensionEducational StatusFactor Analysis, StatisticalFemaleHumansInternal-External ControlLouisianaMaleMiddle AgedNeoplasmsPatient Education as TopicPatient ParticipationPatient-Centered CarePilot ProjectsProfessional-Patient RelationsPsychometricsSelf EfficacySick RoleSocioeconomic FactorsSurveys and Questionnaires
2002
Empathic communication and gender in the physician–patient encounter
Bylund C, Makoul G. Empathic communication and gender in the physician–patient encounter. Patient Education And Counseling 2002, 48: 207-216. PMID: 12477605, DOI: 10.1016/s0738-3991(02)00173-8.Peer-Reviewed Original ResearchMeSH KeywordsAdultAttitude of Health PersonnelAttitude to HealthCommunicationData CollectionEmotionsEmpathyFemaleForms and Records ControlHumansInternal MedicineMaleMenOffice VisitsPhysician-Patient RelationsPhysicians, WomenSensitivity and SpecificitySexSurveys and QuestionnairesVideotape RecordingWomenConceptsEmpathic Communication Coding SystemFemale patientsEmpathic opportunitiesEmpathic communicationPhysician communication behaviorsPhysician-patient encountersPhysician-patient relationshipMale patientsOffice visitsPatient genderGeneral internistsPatientsGender differencesFemale physiciansMedical encountersPhysiciansMore emotional intensityPatient's creationComparable numberSensitive toolModest gender differencesGenderInternistsInitial validationVisits
2001
The Use of Electronic Medical Records
Makoul G, Curry R, Tang P. The Use of Electronic Medical Records. Journal Of The American Medical Informatics Association 2001, 8: 610-615. PMID: 11687567, PMCID: PMC130071, DOI: 10.1136/jamia.2001.0080610.Peer-Reviewed Original ResearchMeSH KeywordsAcademic Medical CentersAmbulatory CareCommunicationHumansInternal MedicineMedical Records Systems, ComputerizedPhysician-Patient RelationsSurveys and QuestionnairesConceptsControl physiciansInitial visitGeneral internal medicine practiceMedical record reviewInternal medicine practiceAcademic medical centerElectronic medical recordsPhysician-patient encountersElectronic medical record systemAbility of physiciansMedical record systemOutpatient settingMedical recordsPatient visitsObservational studyEMR systemMedical CenterPatient communicationPatient recordsMedicine practiceLarger studyPhysiciansMean timeVisitsFurther studies