2021
Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentCommunicationHumansItalyMalePhysician-Patient RelationsSurgeonsSurveys and QuestionnairesImpact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial
Holt J, Cusatis R, Winn A, Asan O, Spanbauer C, Williams J, Flynn K, Somai M, Talsma A, Laud P, Makoul G, Crotty B. Impact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial. Journal Of General Internal Medicine 2021, 36: 3321-3329. PMID: 33559067, PMCID: PMC8606508, DOI: 10.1007/s11606-020-06583-7.Peer-Reviewed Original ResearchMeSH KeywordsCommunicationData CollectionHumansPatient ParticipationPhysician-Patient RelationsPhysiciansConceptsPatient Activation MeasurePatient activationCommunication Assessment ToolPrimary care settingPatient-provider communicationKey ResultsA totalPatient-physician communicationHealth care disparitiesElectronic health recordsTreat principlePAM scoresResultsA totalCare settingsMAIN OUTCOMECare disparitiesITT resultsPatientsPatient communicationFacilitated enrollmentCAT itemsHealth recordsActivation MeasureTreatment effectsOutcomesActivation
2019
Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchMeSH KeywordsAdultClinical CompetenceCommunicationFemaleHumansMaleMiddle AgedPhysician-Patient RelationsPsychometricsReproducibility of ResultsRwandaSocial SkillsSurveys and QuestionnairesConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2015
The Impact of Patient Participation in Health Decisions Within Medical Encounters
Clayman M, Bylund C, Chewning B, Makoul G. The Impact of Patient Participation in Health Decisions Within Medical Encounters. Medical Decision Making 2015, 36: 427-452. PMID: 26585293, DOI: 10.1177/0272989x15613530.Peer-Reviewed Original ResearchChoice BehaviorClinical Decision-MakingHumansPatient ParticipationPhysician-Patient RelationsTreatment Outcome
2012
Development of a shared decision making coding system for analysis of patient–healthcare provider encounters
Clayman M, Makoul G, Harper M, Koby D, Williams A. Development of a shared decision making coding system for analysis of patient–healthcare provider encounters. Patient Education And Counseling 2012, 88: 367-372. PMID: 22784391, PMCID: PMC3417351, DOI: 10.1016/j.pec.2012.06.011.Peer-Reviewed Original ResearchMeSH KeywordsAgedBreast NeoplasmsClinical CodingCommunicationDecision MakingDecision Support TechniquesEvidence-Based MedicineFemaleHumansMiddle AgedPatient ParticipationPatient-Centered CarePhysician-Patient RelationsReproducibility of ResultsSelf EfficacySurveys and QuestionnairesVideotape RecordingConceptsMetastatic breast cancerMedical oncologistsBreast cancerPatient-reported outcomesSample of patientsDisease progressionFirst visitDecision-making conversationsProvider encountersMedical encountersPatientsOncologistsCancerWomenSimilar numberPhysiciansSuspicionCharacteristics of decisionsSDMFurther workProgressionVisits
2011
Patient preferences for shared decisions: A systematic review
Chewning B, Bylund C, Shah B, Arora N, Gueguen J, Makoul G. Patient preferences for shared decisions: A systematic review. Patient Education And Counseling 2011, 86: 9-18. PMID: 21474265, PMCID: PMC4530615, DOI: 10.1016/j.pec.2011.02.004.Peer-Reviewed Original ResearchMeSH KeywordsChronic DiseaseCommunicationDecision MakingHealth Knowledge, Attitudes, PracticeHumansPatient SatisfactionPersonal AutonomyPhysician-Patient RelationsPhysician Understanding of Patient Health Beliefs
Makoul G. Physician Understanding of Patient Health Beliefs. Journal Of General Internal Medicine 2011, 26: 574-574. PMID: 21452057, PMCID: PMC3101969, DOI: 10.1007/s11606-011-1691-z.Peer-Reviewed Original ResearchAttitude to HealthComprehensionCultureFemaleHumansMalePatient ParticipationPhysician-Patient Relations
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratingsExamining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change
Cameron K, Engel K, McCarthy D, Buckley B, Kollar L, Donlan S, Pang P, Makoul G, Tanabe P, Gisondi M, Adams J. Examining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change. Annals Of Emergency Medicine 2010, 56: 614-622. PMID: 20382446, DOI: 10.1016/j.annemergmed.2010.03.017.Peer-Reviewed Original ResearchMeSH KeywordsAdultCommunicationCommunication BarriersEmergency NursingEmergency Service, HospitalFemaleHealth Services ResearchHumansInterdisciplinary CommunicationInternship and ResidencyMaleMedical ErrorsMedical SecretariesMedical Staff, HospitalMiddle AgedPatient Care TeamPhysician-Patient RelationsWorkforceYoung AdultConceptsEmergency departmentEmergency department communicationED visitsMajority of participantsPatients' perceptionsED staffUrban hospitalClinical practiceGroup discussionsCommunication barriersParticipatory research methodsMultidisciplinary workshopStaff perceptionsConstant comparative analysisMeaningful changeRealistic expectationsStaff membersLarge group discussionsStaffTeam communicationEmergent themesImportance of communicationInformation provisionHospitalNurses
2009
Using an online forum to encourage reflection about difficult conversations in medicine
Makoul G, Zick A, Aakhus M, Neely K, Roemer P. Using an online forum to encourage reflection about difficult conversations in medicine. Patient Education And Counseling 2009, 79: 83-86. PMID: 19717269, DOI: 10.1016/j.pec.2009.07.027.Peer-Reviewed Original ResearchDefining Professionalism From the Perspective of Patients, Physicians, and Nurses
Green M, Zick A, Makoul G. Defining Professionalism From the Perspective of Patients, Physicians, and Nurses. Academic Medicine 2009, 84: 566-573. PMID: 19704188, DOI: 10.1097/acm.0b013e31819fb7ad.Peer-Reviewed Original Research
2008
Improving communication with all patients
Makoul G. Improving communication with all patients. Medical Education 2008, 42: 1050-1052. PMID: 19141005, DOI: 10.1111/j.1365-2923.2008.03224.x.Peer-Reviewed Original ResearchClinical CompetenceCommunicationConsensusEducation, MedicalHumansPatient-Centered CarePhysician-Patient RelationsUnited KingdomThe Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills
Wayne D, Cohen E, Makoul G, McGaghie W. The Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills. Academic Medicine 2008, 83: s17-s20. PMID: 18820492, DOI: 10.1097/acm.0b013e318183e7bd.Peer-Reviewed Original Research
2007
Physician–Patient Communication about Colorectal Cancer Screening
Wolf M, Baker D, Makoul G. Physician–Patient Communication about Colorectal Cancer Screening. Journal Of General Internal Medicine 2007, 22: 1493-1499. PMID: 17851721, PMCID: PMC2219805, DOI: 10.1007/s11606-007-0289-y.Peer-Reviewed Original ResearchConceptsColorectal cancer screeningCancer screeningColorectal cancerObservational studyPhysician surveyFecal occult blood testSeparate observational studyOccult blood testPatient participation ratesPrimary care physiciansPhysician-patient encountersEligible patientsFlexible sigmoidoscopyPhysician recommendationCare physiciansBlood testsPatient preferencesPhysician encountersScreening optionsClinical practicePatient communicationMedical encountersTomography imagingPhysiciansSignificant predictorsThe Value of Assessing and Addressing Communication Skills
Makoul G, Curry R. The Value of Assessing and Addressing Communication Skills. JAMA 2007, 298: 1057-1059. PMID: 17785653, DOI: 10.1001/jama.298.9.1057.Peer-Reviewed Original ResearchCanadaClinical CompetenceCommunicationHumansMalpracticePatient SatisfactionPhysician-Patient RelationsQuality Indicators, Health CareImproving Colorectal Cancer Screening Among the Medically Underserved: A Pilot Study within a Federally Qualified Health Center
Khankari K, Eder M, Osborn C, Makoul G, Clayman M, Skripkauskas S, Diamond-Shapiro L, Makundan D, Wolf M. Improving Colorectal Cancer Screening Among the Medically Underserved: A Pilot Study within a Federally Qualified Health Center. Journal Of General Internal Medicine 2007, 22: 1410-1414. PMID: 17653808, PMCID: PMC2305844, DOI: 10.1007/s11606-007-0295-0.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedBlack or African AmericanColonoscopyColorectal NeoplasmsCommunity Health CentersFemaleHealth EducationHispanic or LatinoHumansMaleMass ScreeningMiddle AgedOccult BloodPatient CompliancePhysician-Patient RelationsPilot ProjectsPoverty AreasRisk FactorsUnited StatesUrban PopulationConceptsQualified health centersCancer screening ratesHealth centersScreening ratesPhysician recommendationColorectal cancer screening completionColorectal cancer screening ratesFederally Qualified Health CentersBaseline screening ratesIncremental cost-effectiveness ratioPrimary care patientsPreliminary cost-effectiveness analysisScreening-eligible patientsCommunity health centersHealth literacy trainingCost-effectiveness ratioPatient decision makingRates of recommendationCost-effectiveness analysisCare patientsAdditional patientsHispanic patientsMedical visitsColorectal cancerConclusionsThe interventionFirst-year medical students’ assessment of their own communication skills: A video-based, open-ended approach
Zick A, Granieri M, Makoul G. First-year medical students’ assessment of their own communication skills: A video-based, open-ended approach. Patient Education And Counseling 2007, 68: 161-166. PMID: 17640843, DOI: 10.1016/j.pec.2007.05.018.Peer-Reviewed Original ResearchAttitude of Health PersonnelChicagoClinical CompetenceCommunicationEducation, Medical, UndergraduateEducational MeasurementEmpathyFeasibility StudiesFeedback, PsychologicalHumansMedical History TakingNeeds AssessmentPatient SimulationPatient-Centered CarePhysician-Patient RelationsSelf EfficacySelf-AssessmentSelf-Evaluation ProgramsSocial SupportStudents, MedicalSurveys and QuestionnairesVideotape RecordingMeasuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialtiesAn Evidence-Based Perspective on Greetings in Medical Encounters
Makoul G, Zick A, Green M. An Evidence-Based Perspective on Greetings in Medical Encounters. JAMA Internal Medicine 2007, 167: 1172-1176. PMID: 17563026, DOI: 10.1001/archinte.167.11.1172.Peer-Reviewed Original ResearchConceptsNew patient visitsPatient's nameComputer-assisted telephone surveyEveryday clinical practicePatient safety recommendationsPatient sexPatient visitsPatient expectationsClinical practicePatientsMedical encountersPatient identificationPhysiciansPhysician's nameTelephone surveyClosed-ended questionsSafety recommendationsVisitsInitial encounterLittle evidenceSurvey respondentsCommunication skills