2022
Adaptation of communication assessment tool for community pharmacists in medication adherence and minor diseases management
Giua C, Mucherino S, Floris N, Keber E, Makoul G, Scala D, Orlando V, Menditto E. Adaptation of communication assessment tool for community pharmacists in medication adherence and minor diseases management. Pharmacia 2022, 69: 571-578. DOI: 10.3897/pharmacia.69.e80742.Peer-Reviewed Original ResearchCommunication Assessment ToolNegative health outcomesCommunity pharmacistsDisease managementPharmacist-patient communicationAssessment toolMedication adherenceChronic diseasesCommunity pharmaciesHealth outcomesOptimal managementPrescription drugsTool itemsPharmacistsConstruct validityInternal validityPsychometric propertiesPilot testingAdherencePharmacyPatientsTherapyManagementDiseaseConfirmatory factor analysisReal-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data
Holt J, Spanbauer C, Cusatis R, Winn A, Talsma A, Asan O, Somai M, Hanson R, Moore J, Makoul G, Crotty B. Real-world implementation evaluation of an electronic health record-integrated consumer informatics tool that collects patient-generated contextual data. International Journal Of Medical Informatics 2022, 165: 104810. PMID: 35714549, DOI: 10.1016/j.ijmedinf.2022.104810.Peer-Reviewed Original ResearchConceptsPatient portal activationPrimary care providersPrimary care staffNon-minority patientsMore health servicesBehavioral health conditionsRE-AIM frameworkAcademic health networkPortal activationProgram invitationsPatient reachOffice visitsPatient populationPrimary careCare teamFemale genderPatient covariatesClinicians' viewsCare providersClinicians' usePatient needsPatientsHealth servicesMedicare coverageAbstractTextDeveloping and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2021
Validación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE
Armijo-Rivera S, Behrens C, Giaconi M, Hurtado A, Fernandez M, Parra P, Morales M, Makoul G. Validación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE. Educación Médica 2021, 22: 193-198. DOI: 10.1016/j.edumed.2020.12.007.Peer-Reviewed Original ResearchObjective Structured Clinical EvaluationCommunication Assessment ToolSpanish versionStandardized patientsStructured clinical evaluationOverall mean percentageAssessment toolClinical evaluationRecent medical school graduatesMean percentageSingle-factor solutionMethods DataCronbach's alphaStandardized mannerPatientsMedical school graduatesCommunication skillsInternal consistencyFeasible toolCAT instrumentAlphaConfirmatory factorial analysisPacientesImpact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial
Holt J, Cusatis R, Winn A, Asan O, Spanbauer C, Williams J, Flynn K, Somai M, Talsma A, Laud P, Makoul G, Crotty B. Impact of Pre-visit Contextual Data Collection on Patient-Physician Communication and Patient Activation: a Randomized Trial. Journal Of General Internal Medicine 2021, 36: 3321-3329. PMID: 33559067, PMCID: PMC8606508, DOI: 10.1007/s11606-020-06583-7.Peer-Reviewed Original ResearchConceptsPatient Activation MeasurePatient activationCommunication Assessment ToolPrimary care settingPatient-provider communicationKey ResultsA totalPatient-physician communicationHealth care disparitiesElectronic health recordsTreat principlePAM scoresResultsA totalCare settingsMAIN OUTCOMECare disparitiesITT resultsPatientsPatient communicationFacilitated enrollmentCAT itemsHealth recordsActivation MeasureTreatment effectsOutcomesActivation
2020
Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT)
Świątoniowska-Lonc N, Białoszewski A, Makoul G, Jankowska-Polańska B. Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT). Risk Management And Healthcare Policy 2020, 13: 1533-1542. PMID: 32982511, PMCID: PMC7501465, DOI: 10.2147/rmhp.s261710.Peer-Reviewed Original ResearchCommunication Assessment ToolInternal medicine specialistsSocio-demographic dataCultural adaptationAssessment toolHypertension clinicHospital registersCAT questionnaireClinical HospitalMedical visitsMedicine specialistsHealthcare providersPolish versionPatientsPatient problemsPatient interactionsCross-sectional survey designQuality of communicationTherapeutic communicationRegular evaluationAdequate communication skillsCronbach's alphaCommunication skillsHigher scoresTotal
2019
The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives
Cusatis R, Holt J, Williams J, Nukuna S, Asan O, Flynn K, Neuner J, Moore J, Makoul G, Crotty B. The impact of patient-generated contextual data on communication in clinical practice: A qualitative assessment of patient and clinician perspectives. Patient Education And Counseling 2019, 103: 734-740. PMID: 31744702, DOI: 10.1016/j.pec.2019.10.020.Peer-Reviewed Original ResearchConceptsPatient contextual dataCare team membersElectronic health recordsCare teamPrimary care team membersLarge academic health systemEntire care teamAcademic health systemNon-physician staffTeam-based carePatient-centered careFocus groups/interviewsGroups/interviewsClinician's perspectiveProvider commentsPatientsClinical practiceClinical teamClinician's goalHealth systemClinical contextPatient voiceHealth recordsHealth informationTeam membersTranslation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Humanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom
Crotty B, Holt J, Cusatis R, Asan O, Williams J, Flynn K, Moore J, Makoul G. Humanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom. Iproceedings 2018, 4: e11793. DOI: 10.2196/11793.Peer-Reviewed Original ResearchContextual dataSecure web applicationsPatient experienceHealth systemHealth information technologyPatient contextual dataWeb applicationElectronic health recordsAcademic health systemExperience of careInformation technologySociotechnical modelWorkflow assessmentHealth recordsClinician interviewsCare modelPatient engagementPatient valuesClinical staffPatientsConsolidated FrameworkCliniciansPatient dataRoutine incorporationVisitsMeasuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2016
An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication
Curtis L, Mullen R, Russell A, Fata A, Bailey S, Makoul G, Wolf M. An efficacy trial of an electronic health record-based strategy to inform patients on safe medication use: The role of written and spoken communication. Patient Education And Counseling 2016, 99: 1489-1495. PMID: 27444235, PMCID: PMC5300020, DOI: 10.1016/j.pec.2016.07.004.Peer-Reviewed Original ResearchMeSH KeywordsAdultAgedCommunicationDirective CounselingElectronic Data ProcessingElectronic Health RecordsFeasibility StudiesFemaleFollow-Up StudiesHealth Knowledge, Attitudes, PracticeHumansMaleMiddle AgedOutcome and Process Assessment, Health CarePatient Education as TopicPrescription DrugsPrescriptionsPrimary Health CareWritingConceptsPatient understandingMost intervention patientsInternal medicine clinicSafe medication usePhysician-patient communicationIntervention patientsMedication educationPhysician counselingMedication risksMedication useMultivariable analysisMedicine clinicEfficacy trialsMedication informationPatientsMedical encountersNew prescriptionsPhone interviewsPhysiciansTrialsCounselingRiskRisk informationEHR platformClinicItalian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic
Scala D, Menditto E, Armellino M, Manguso F, Monetti V, Orlando V, Antonino A, Makoul G, De Palma M. Italian translation and cultural adaptation of the communication assessment tool in an outpatient surgical clinic. BMC Health Services Research 2016, 16: 163. PMID: 27130440, PMCID: PMC4851771, DOI: 10.1186/s12913-016-1411-9.Peer-Reviewed Original Research
2012
Emergency Department Team Communication with the Patient: The Patient's Perspective
McCarthy DM, Ellison EP, Venkatesh AK, Engel KG, Cameron KA, Makoul G, Adams JG. Emergency Department Team Communication with the Patient: The Patient's Perspective. Journal Of Emergency Medicine 2012, 45: 262-270. PMID: 22989697, DOI: 10.1016/j.jemermed.2012.07.052.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsCross-sectional studyPercent of participantsEmergency department environmentAssessment toolED exitAcademic EDPatient sexPatient's perspectiveED teamPatientsResponse rateQuality careMedical teamDaily censusDepartment environmentTeam communication skillsCommunication skillsEffective communicationFinal sampleAgeSexTeam surveyEDDevelopment of a shared decision making coding system for analysis of patient–healthcare provider encounters
Clayman M, Makoul G, Harper M, Koby D, Williams A. Development of a shared decision making coding system for analysis of patient–healthcare provider encounters. Patient Education And Counseling 2012, 88: 367-372. PMID: 22784391, PMCID: PMC3417351, DOI: 10.1016/j.pec.2012.06.011.Peer-Reviewed Original ResearchMeSH KeywordsAgedBreast NeoplasmsClinical CodingCommunicationDecision MakingDecision Support TechniquesEvidence-Based MedicineFemaleHumansMiddle AgedPatient ParticipationPatient-Centered CarePhysician-Patient RelationsReproducibility of ResultsSelf EfficacySurveys and QuestionnairesVideotape RecordingConceptsMetastatic breast cancerMedical oncologistsBreast cancerPatient-reported outcomesSample of patientsDisease progressionFirst visitDecision-making conversationsProvider encountersMedical encountersPatientsOncologistsCancerWomenSimilar numberPhysiciansSuspicionCharacteristics of decisionsSDMFurther workProgressionVisitsComparative analysis of print and multimedia health materials: A review of the literature
Wilson E, Makoul G, Bojarski E, Bailey S, Waite K, Rapp D, Baker D, Wolf M. Comparative analysis of print and multimedia health materials: A review of the literature. Patient Education And Counseling 2012, 89: 7-14. PMID: 22770949, DOI: 10.1016/j.pec.2012.06.007.Peer-Reviewed Original Research
2011
Patient preferences for shared decisions: A systematic review
Chewning B, Bylund C, Shah B, Arora N, Gueguen J, Makoul G. Patient preferences for shared decisions: A systematic review. Patient Education And Counseling 2011, 86: 9-18. PMID: 21474265, PMCID: PMC4530615, DOI: 10.1016/j.pec.2011.02.004.Peer-Reviewed Original Research
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratingsUsing the word ‘cancer’ in communication about an abnormal Pap test: Finding common ground with patient–provider communication
Simon M, Cofta-Woerpel L, Randhawa V, John P, Makoul G, Spring B. Using the word ‘cancer’ in communication about an abnormal Pap test: Finding common ground with patient–provider communication. Patient Education And Counseling 2010, 81: 106-112. PMID: 20060255, PMCID: PMC2891944, DOI: 10.1016/j.pec.2009.11.022.Peer-Reviewed Original ResearchConceptsAbnormal Pap testCancer Institute's Cancer Information ServicePap testCancer Information ServiceNational Cancer Institute's Cancer Information ServicePatient-provider communicationPatients' literacy levelsBetter health outcomesPatient-provider educationCervical cancerUrban clinicPatients' viewsLiteracy levelsCancer riskHispanic womenPatientsHealth outcomesLow-income AfricanCancerWomenProvidersSemi-structured interviewsClinicCan electronic health records help improve patients' understanding of medications?
Webb J, Feinglass J, Makoul G, Wilkes C, Dunham D, Baker D, Wolf M. Can electronic health records help improve patients' understanding of medications? The American Journal Of Managed Care 2010, 16: 919-22. PMID: 21348562, PMCID: PMC4131729.Peer-Reviewed Original ResearchConceptsMedication information sheetsCurrent medicationsNew medicationsMedication listAcademic general internal medicine clinicGeneral internal medicine clinicNew prescriptionsInternal medicine clinicQuality improvement studyInformation sheetPotential adverse effectsElectronic health recordsMedication discrepanciesPatient knowledgeMedicine clinicMedication managementPostvisit surveyPatient understandingMedicationsPatientsAdverse effectsHealth recordsPilot dataImprovement studyPrescription
2009
A multimedia patient education program on colorectal cancer screening increases knowledge and willingness to consider screening among Hispanic/Latino patients
Makoul G, Cameron K, Baker D, Francis L, Scholtens D, Wolf M. A multimedia patient education program on colorectal cancer screening increases knowledge and willingness to consider screening among Hispanic/Latino patients. Patient Education And Counseling 2009, 76: 220-226. PMID: 19250791, DOI: 10.1016/j.pec.2009.01.006.Peer-Reviewed Original ResearchConceptsMultimedia patient education programPatient education programScreening behaviorLatino adultsHispanic/Latino adultsHispanic/Latino patientsPast screening behaviourColorectal cancer screeningImportant health messagesActual screening behaviorHispanic/Latino communityStand-alone interventionCRC screeningLatino patientsCancer screeningAge 50Screening optionsHealth messagesPatientsEducation programsSignificant differencesPretest-posttest designStructured interviewsCRCAdditional research