2022
Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2012
Emergency Department Team Communication with the Patient: The Patient's Perspective
McCarthy DM, Ellison EP, Venkatesh AK, Engel KG, Cameron KA, Makoul G, Adams JG. Emergency Department Team Communication with the Patient: The Patient's Perspective. Journal Of Emergency Medicine 2012, 45: 262-270. PMID: 22989697, DOI: 10.1016/j.jemermed.2012.07.052.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsCross-sectional studyPercent of participantsEmergency department environmentAssessment toolED exitAcademic EDPatient sexPatient's perspectiveED teamPatientsResponse rateQuality careMedical teamDaily censusDepartment environmentTeam communication skillsCommunication skillsEffective communicationFinal sampleAgeSexTeam surveyED
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratingsExamining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change
Cameron K, Engel K, McCarthy D, Buckley B, Kollar L, Donlan S, Pang P, Makoul G, Tanabe P, Gisondi M, Adams J. Examining Emergency Department Communication Through a Staff-Based Participatory Research Method: Identifying Barriers and Solutions to Meaningful Change. Annals Of Emergency Medicine 2010, 56: 614-622. PMID: 20382446, DOI: 10.1016/j.annemergmed.2010.03.017.Peer-Reviewed Original ResearchMeSH KeywordsAdultCommunicationCommunication BarriersEmergency NursingEmergency Service, HospitalFemaleHealth Services ResearchHumansInterdisciplinary CommunicationInternship and ResidencyMaleMedical ErrorsMedical SecretariesMedical Staff, HospitalMiddle AgedPatient Care TeamPhysician-Patient RelationsWorkforceYoung AdultConceptsEmergency departmentEmergency department communicationED visitsMajority of participantsPatients' perceptionsED staffUrban hospitalClinical practiceGroup discussionsCommunication barriersParticipatory research methodsMultidisciplinary workshopStaff perceptionsConstant comparative analysisMeaningful changeRealistic expectationsStaff membersLarge group discussionsStaffTeam communicationEmergent themesImportance of communicationInformation provisionHospitalNurses
2008
225: The Effect of Wait Times and Emergency Department Length of Stay on Patient Perception of Medical Team Communication
Donlan S, Venkatesh A, Pang P, Mercer L, Tanabe P, Courtney D, Engel K, Duval-Arnould J, Gisondi M, Makoul G, Adams J. 225: The Effect of Wait Times and Emergency Department Length of Stay on Patient Perception of Medical Team Communication. Annals Of Emergency Medicine 2008, 52: s111-s112. DOI: 10.1016/j.annemergmed.2008.06.243.Peer-Reviewed Original ResearchEmergency department lengthPatients' perceptionsMedical team communicationWait timeTeam communication
2007
Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialties
2002
Rehabilitation-Specific Communication Skills Training
Sliwa J, Makoul G, Betts H. Rehabilitation-Specific Communication Skills Training. American Journal Of Physical Medicine & Rehabilitation 2002, 81: 126-132. PMID: 11807349, DOI: 10.1097/00002060-200202000-00009.Peer-Reviewed Original ResearchConceptsRehabilitation hospitalStructured telephone interviewPhysician communication skillsTraining programCommunication skills training programPatients' perceptionsRehabilitation patientsCommunication skills trainingPatientsResidency training programsTelephone interviewsPhysiciansHospitalCommunication skillsSkills training programCommunication trainingGroupSkills training
1989
Patients' Perceptions of Medical Encounters in Great Britain: Variations With Health Loci of Control and Sociodemographic Factors
Arntson P, Makoul G, Pendleton D, Schofield T. Patients' Perceptions of Medical Encounters in Great Britain: Variations With Health Loci of Control and Sociodemographic Factors. Health Communication 1989, 1: 75-95. DOI: 10.1207/s15327027hc0102_1.Peer-Reviewed Original Research