2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratings
2007
Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialties