2022
Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm)
Scala D, Mucherino S, Wirth F, Orlando V, Polidori P, Faggiano M, Iovine D, Saturnino P, Cattel F, Costantini A, Giua C, Makoul G, Azzopardi L, Menditto E. Developing and piloting a communication assessment tool assessing patient perspectives on communication with pharmacists (CAT-Pharm). International Journal Of Clinical Pharmacy 2022, 44: 1037-1045. PMID: 35211832, PMCID: PMC9393125, DOI: 10.1007/s11096-022-01382-y.Peer-Reviewed Original ResearchConceptsPatients' perceptionsCommunication Assessment ToolPharmacist-patient communicationClinical outcomesPatient's perspectiveCommunity pharmaciesConclusionThis studyPharmacist communicationCare helpPatient empowermentHospital pharmacyPharmacistsPatientsItalian settingAssessment toolInternal validityDifferent settingsAssessment instrumentsPharmacyReliable toolSettingCommunication skills
2021
Validación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE
Armijo-Rivera S, Behrens C, Giaconi M, Hurtado A, Fernandez M, Parra P, Morales M, Makoul G. Validación de la versión en español de un instrumento de evaluación de la comunicación centrada en el paciente en OSCE. Educación Médica 2021, 22: 193-198. DOI: 10.1016/j.edumed.2020.12.007.Peer-Reviewed Original ResearchObjective Structured Clinical EvaluationCommunication Assessment ToolSpanish versionStandardized patientsStructured clinical evaluationOverall mean percentageAssessment toolClinical evaluationRecent medical school graduatesMean percentageSingle-factor solutionMethods DataCronbach's alphaStandardized mannerPatientsMedical school graduatesCommunication skillsInternal consistencyFeasible toolCAT instrumentAlphaConfirmatory factorial analysisPacientesAssessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool
Armellino M, Marini P, Piazza D, Manguso F, Bottino V, Scandroglio I, Capelli P, Stracqualursi A, Millo P, Sarro G, Menditto E, Makoul G, Scala D. Assessment of surgeon communication skills from the patient perspective: A national evaluation using the Communication Assessment Tool. Patient Education And Counseling 2021, 105: 769-774. PMID: 34130891, DOI: 10.1016/j.pec.2021.06.010.Peer-Reviewed Original Research
2020
Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT)
Świątoniowska-Lonc N, Białoszewski A, Makoul G, Jankowska-Polańska B. Translation and Cultural Adaptation of the Polish Version of the Communication Assessment Tool (CAT). Risk Management And Healthcare Policy 2020, 13: 1533-1542. PMID: 32982511, PMCID: PMC7501465, DOI: 10.2147/rmhp.s261710.Peer-Reviewed Original ResearchCommunication Assessment ToolInternal medicine specialistsSocio-demographic dataCultural adaptationAssessment toolHypertension clinicHospital registersCAT questionnaireClinical HospitalMedical visitsMedicine specialistsHealthcare providersPolish versionPatientsPatient problemsPatient interactionsCross-sectional survey designQuality of communicationTherapeutic communicationRegular evaluationAdequate communication skillsCronbach's alphaCommunication skillsHigher scoresTotal
2019
Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia
Goba G, George J, Alemayehu M, Amdeslasie F, Divelbess K, Makoul G, Curry R, Stephenson M. Translation, Adaptation, and Assessment of the Communication Assessment Tool in Tigray, Northern Ethiopia. Journal Of Graduate Medical Education 2019, 11: 141-145. PMID: 31428271, PMCID: PMC6697305, DOI: 10.4300/jgme-d-18-00711.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolAyder Referral HospitalAlpha scoresProvider-patient interactionsResidents' communication skillsAssessment toolReferral hospitalCronbach's alpha scoresResident physiciansPatientsCompassionate careCommunication skillsExcellent scoresMean scoreScoresEthiopian residentsBack translationFocus group discussionsExperiential equivalenceTigray regionPrimary languageNorthern EthiopiaBilingual expertsHospitalGroup discussions
2018
Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool
Cubaka V, Schriver M, Vedsted P, Makoul G, Kallestrup P. Measuring patient-provider communication skills in Rwanda: Selection, adaptation and assessment of psychometric properties of the Communication Assessment Tool. Patient Education And Counseling 2018, 101: 1601-1610. PMID: 29724432, DOI: 10.1016/j.pec.2018.04.010.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolProvider communicationPatient-provider communication skillsPatient-reported measuresType of providerTest-retest reliability assessmentAssessment toolTest-retest reliabilityKinyarwanda versionAge groupsExcellent scoresPatientsFurther validationItems 1Psychometric propertiesContent validationStructural validityProvidersInterpersonal skillsCommunication skillsNursesConfirmatory factor analysisAverage proportion
2015
Patient-clinician communication in a dental setting: a pilot study
Waylen A, Makoul G, Albeyatti Y. Patient-clinician communication in a dental setting: a pilot study. British Dental Journal 2015, 218: 585-588. PMID: 25998352, DOI: 10.1038/sj.bdj.2015.389.Peer-Reviewed Original Research
2012
Emergency Department Team Communication with the Patient: The Patient's Perspective
McCarthy DM, Ellison EP, Venkatesh AK, Engel KG, Cameron KA, Makoul G, Adams JG. Emergency Department Team Communication with the Patient: The Patient's Perspective. Journal Of Emergency Medicine 2012, 45: 262-270. PMID: 22989697, DOI: 10.1016/j.jemermed.2012.07.052.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsCross-sectional studyPercent of participantsEmergency department environmentAssessment toolED exitAcademic EDPatient sexPatient's perspectiveED teamPatientsResponse rateQuality careMedical teamDaily censusDepartment environmentTeam communication skillsCommunication skillsEffective communicationFinal sampleAgeSexTeam surveyED
2010
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT)
Ferranti D, Makoul G, Forth V, Rauworth J, Lee J, Williams M. Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Journal Of Hospital Medicine 2010, 5: 522-527. PMID: 21162155, DOI: 10.1002/jhm.787.Peer-Reviewed Original ResearchConceptsCommunication Assessment ToolPatients' perceptionsHospital medicine serviceCross-sectional studyAcademic medical centerAssessment toolHospitalist communicationPatient surveyMedical CenterMedicine servicePatientsDirect careAge 18Communication skillsPatient talkOverall scale reliabilityHospitalistsCAT itemsTargeted trainingIncreasing percentageTeaching serviceExcellent ratingScale reliabilityPercentageLower ratings
2008
The Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills
Wayne D, Cohen E, Makoul G, McGaghie W. The Impact of Judge Selection on Standard Setting for a Patient Survey of Physician Communication Skills. Academic Medicine 2008, 83: s17-s20. PMID: 18820492, DOI: 10.1097/acm.0b013e318183e7bd.Peer-Reviewed Original Research
2007
Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool
Makoul G, Krupat E, Chang C. Measuring patient views of physician communication skills: Development and testing of the Communication Assessment Tool. Patient Education And Counseling 2007, 67: 333-342. PMID: 17574367, DOI: 10.1016/j.pec.2007.05.005.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedAttitude to HealthClinical CompetenceCommunicationComprehensionData CollectionDiscriminant AnalysisFactor Analysis, StatisticalFeasibility StudiesFeedback, PsychologicalFemaleFocus GroupsHumansMaleMiddle AgedPhysician-Patient RelationsPhysician's RolePilot ProjectsPsychometricsSurveys and QuestionnairesUnited StatesConceptsCommunication Assessment ToolPhysician communication skillsAssessment toolVariety of specialtiesPatients' perceptionsPatients' viewsFive-point response scalePatientsPhysiciansCommunication skillsOverall scale reliabilityPhysician performanceCAT itemsClinical specialtiesExcellent scoresValid instrumentMean scoreAlpha coefficientResidency programsScoresPractice plansPilot testingSatisfaction ScaleSpecialty boardsSpecialtiesAn Evidence-Based Perspective on Greetings in Medical Encounters
Makoul G, Zick A, Green M. An Evidence-Based Perspective on Greetings in Medical Encounters. JAMA Internal Medicine 2007, 167: 1172-1176. PMID: 17563026, DOI: 10.1001/archinte.167.11.1172.Peer-Reviewed Original ResearchConceptsNew patient visitsPatient's nameComputer-assisted telephone surveyEveryday clinical practicePatient safety recommendationsPatient sexPatient visitsPatient expectationsClinical practicePatientsMedical encountersPatient identificationPhysiciansPhysician's nameTelephone surveyClosed-ended questionsSafety recommendationsVisitsInitial encounterLittle evidenceSurvey respondentsCommunication skills
2006
Commentary: Communication Skills: How Simulation Training Supplements Experiential and Humanist Learning
Makoul G. Commentary: Communication Skills: How Simulation Training Supplements Experiential and Humanist Learning. Academic Medicine 2006, 81: 271-274. PMID: 16501275, DOI: 10.1097/00001888-200603000-00013.Commentaries, Editorials and LettersConceptsCommunication skillsHumanist learningContext of teachingDifferent learning modalitiesIssues of powerLearning modalitiesMedical educatorsMedical educationMedical studentsCore skillsSimulated patientsSkillsSimulation trainingSubsequent practiceArticle considerationStudentsExperientialLearningPower dynamicsInterrelated questionsTeachingEducatorsEducationViewpoint articleQuestions
2002
Rehabilitation-Specific Communication Skills Training
Sliwa J, Makoul G, Betts H. Rehabilitation-Specific Communication Skills Training. American Journal Of Physical Medicine & Rehabilitation 2002, 81: 126-132. PMID: 11807349, DOI: 10.1097/00002060-200202000-00009.Peer-Reviewed Original ResearchConceptsRehabilitation hospitalStructured telephone interviewPhysician communication skillsTraining programCommunication skills training programPatients' perceptionsRehabilitation patientsCommunication skills trainingPatientsResidency training programsTelephone interviewsPhysiciansHospitalCommunication skillsSkills training programCommunication trainingGroupSkills training
2001
The SEGUE Framework for teaching and assessing communication skills
Makoul G. The SEGUE Framework for teaching and assessing communication skills. Patient Education And Counseling 2001, 45: 23-34. PMID: 11602365, DOI: 10.1016/s0738-3991(01)00136-7.Peer-Reviewed Original ResearchConceptsSEGUE FrameworkStandardized patientsCommunication skills teachingCanadian medical schoolsClinical skills assessmentEvidence of concurrentSkills teachingStudent performanceFaculty responsesTeaching toolMedical schoolsEvidence of validityCommunication skillsSkills assessmentActual practice settingsVariety of contextsPractice settingsLive encountersPredictive validityCommunication tasksTeachingStudentsSchoolsSkillsRecent survey
1999
Communication teaching and assessment in medical education: an international consensus statement
Makoul G, Schofield T. Communication teaching and assessment in medical education: an international consensus statement. Patient Education And Counseling 1999, 37: 191-195. PMID: 14528545, DOI: 10.1016/s0738-3991(99)00023-3.Peer-Reviewed Reviews, Practice Guidelines, Standards, and Consensus StatementsConceptsCommunication skillsCommunication teachingMedical schoolsCommunication skills teachingMedical education programsAssessment ProgramTeaching communicationClinical teachingSkills teachingStudents' abilityFaculty developmentProfessional growthEducation programsMedical educationFaculty meetingsTeachingImportance of communicationSeries of recommendationsCommunication tasksSkillsSchoolsHealth care conferencesProgramBroader viewWorkshop