2018
Humanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom
Crotty B, Holt J, Cusatis R, Asan O, Williams J, Flynn K, Moore J, Makoul G. Humanizing the Chart: Becoming More Responsive to Patient Needs Through Implementation of PatientWisdom. Iproceedings 2018, 4: e11793. DOI: 10.2196/11793.Peer-Reviewed Original ResearchContextual dataSecure web applicationsPatient experienceHealth systemHealth information technologyPatient contextual dataWeb applicationElectronic health recordsAcademic health systemExperience of careInformation technologySociotechnical modelWorkflow assessmentHealth recordsClinician interviewsCare modelPatient engagementPatient valuesClinical staffPatientsConsolidated FrameworkCliniciansPatient dataRoutine incorporationVisits
2010
Explanatory models of coronary heart disease among South Asian immigrants
Tirodkar M, Baker D, Khurana N, Makoul G, Paracha M, Kandula N. Explanatory models of coronary heart disease among South Asian immigrants. Patient Education And Counseling 2010, 85: 230-236. PMID: 21093195, PMCID: PMC3380445, DOI: 10.1016/j.pec.2010.10.002.Peer-Reviewed Original ResearchConceptsRisk factorsSouth Asian immigrantsCoronary heart diseaseQualified health centersSpiritual factorsCHD preventionBlood pressureBiomedical modelHeart diseaseHealth centersIndividual explanatory modelsPrevention messagesCHDPrevention behaviorsLower educationHealth educatorsAsian immigrantsExplanatory modelsCommunity centersLower perceptionsSemi-structured interviewsFactorsDiabetesCliniciansDisease
2009
How does communication heal? Pathways linking clinician–patient communication to health outcomes
Street R, Makoul G, Arora N, Epstein R. How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Education And Counseling 2009, 74: 295-301. PMID: 19150199, DOI: 10.1016/j.pec.2008.11.015.Peer-Reviewed Original ResearchMeSH KeywordsCommunicationCooperative BehaviorHealth Services AccessibilityHealth StatusHumansModels, EducationalModels, PsychologicalModels, TheoreticalOutcome Assessment, Health CarePatient Education as TopicPatient ParticipationPower, PsychologicalProfessional-Patient RelationsRandomized Controlled Trials as TopicResearchResearch DesignSocial SupportTrustConceptsClinician-patient communicationHealth outcomesIntermediate outcomesHigh-quality medical decisionsClinician-patient agreementPatient knowledgeTherapeutic effectPatient understandingGood healthTherapeutic allianceImproved healthPatient agencyOutcomesSelect measuresProximal outcomesMedical decisionsSocial supportHealthBetter managementPathwayPatientsCliniciansWeeksMonths
2005
Examining Empathy in Medical Encounters: An Observational Study Using the Empathic Communication Coding System
Bylund C, Makoul G. Examining Empathy in Medical Encounters: An Observational Study Using the Empathic Communication Coding System. Health Communication 2005, 18: 123-140. PMID: 16083407, DOI: 10.1207/s15327027hc1802_2.Peer-Reviewed Original ResearchConceptsEmpathic Communication Coding SystemEmpathic opportunitiesGeneral internal medicine clinicInternal medicine clinicPhysician-patient relationshipInitial visitMedicine clinicPatient preferencesObservational studyPhysician responsesPatientsPatients' statementsMedical encountersPhysiciansMean lengthVisitsLevel of empathyEmpathic responsesFurther researchResponseClinicClinicians