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Center for Outcomes Research & Evaluation (CORE)
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INFORMATION FOR

Human-Centered Design

The patient is at the center of all the work we do at CORE. Ensuring that patients receive high quality, equitable, cost-efficient care and achieve the best outcomes is our highest priority. We strive to integrate the voices of patients, family members and caregivers into all aspects of CORE’s research and quality measurement. Further, we are at the frontier of patient-generated data, working to ensure seamless data interoperability between wearables and patient portals to point-of-care.

At CORE, we believe that impactful healthcare solutions start with people. Human-centered design is embedded in everything we do—from engaging patients and caregivers in research to ensuring our data-driven solutions are intuitive, accessible, and actionable for end users. By prioritizing the needs, experiences, and perspectives of those impacted by our work, we design with empathy, collaboration, and real-world impact in mind. We keep people at the core—because better healthcare begins with understanding those it serves. Further, we are at the frontier of patient-generated data, working to ensure seamless data interoperability between wearables and patient portals to point-of-care.

Our Person and Family Engagement (PFE) team leads the way in co-designing solutions that meaningfully involve patients and stakeholders at every stage. We develop strategies that amplify patient and caregiver perspectives, ensuring that quality measurement and research reflect real-world experiences. This includes designing measures grounded in patients’ perspectives, translating complex figures into accessible insights, and pioneering new methods for capturing both active and passive patient-generated data. Through these efforts, we are shaping a future where healthcare is not just data-driven, but person-driven.

Examples of CORE’s successes include:

  • Creating the first national Person and Family Engagement Network for the Centers for Medicare and Medicaid Services (CMS) quality measure development – This network of patients and caregivers advised on the development and application of quality measures in federal hospital payment programs. To further expand patients’ voice in quality measurement, CORE also developed the original Person and Family Engagement Toolkit: A Guide for Measure Developers for the Centers for Medicare and Medicaid Services
  • Developing the first hospital-level patient-reported outcome performance measure (PRO-PM) focused on assessing patient function and pain after joint replacement surgery to be used in a mandatory national pay-for-reporting program.
  • Designing and enacting a national clinic trial of COVID treatments designed to support patients’ needs, including home visits to simplify survey response and biological sample collection.