2024
“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessment
2023
Learning from patients: The impact of using patients’ narratives on patient experience scores
Nembhard I, Matta S, Shaller D, Lee Y, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2023, 49: 2-13. PMID: 38019459, PMCID: PMC10873528, DOI: 10.1097/hmr.0000000000000386.Peer-Reviewed Original Research
2012
Improving Organizational Climate for Quality and Quality of Care
Nembhard IM, Northrup V, Shaller D, Cleary PD. Improving Organizational Climate for Quality and Quality of Care. Medical Care 2012, 50: s74-s82. PMID: 23064280, PMCID: PMC5428889, DOI: 10.1097/mlr.0b013e31826b1087.Peer-Reviewed Original ResearchConceptsTimeliness of careDoctor-patient communicationClinical Systems ImprovementPatient-centered careQuality of careStaff helpfulnessRatings of doctorsComparison clinicsIntervention clinicsPre-post designQuality improvement collaborativesControl clinicsDoctors' ratingsQuality careClinicClinic employeesDoctor's officeCareEquivocal effectsImprovement collaborativesMonthsPoor qualityMixed effectsDoctorsStaff relationshipsAll teach, all learn, all improve?
Nembhard IM. All teach, all learn, all improve? Health Care Management Review 2012, 37: 154-164. PMID: 21775892, PMCID: PMC4809246, DOI: 10.1097/hmr.0b013e31822af831.Peer-Reviewed Original ResearchConceptsHuman resource practicesResource practicesOrganization performanceOrganizational teamsIntraorganizational learningOrganizations' useOLASBreakthrough Series CollaborativesSurvey responsesPerformance improvement dataSecondary sourcesPerformance improvementTeam useEvidence-based practiceQuality improvement collaborativesOrganizationDemographic dataPerformance benefitsTeamHealth careHealthcare ImprovementImprovement collaborativesImprovement dataCollaborative teamPractice
2009
Learning and Improving in Quality Improvement Collaboratives: Which Collaborative Features Do Participants Value Most?
Nembhard IM. Learning and Improving in Quality Improvement Collaboratives: Which Collaborative Features Do Participants Value Most? Health Services Research 2009, 44: 359-378. PMID: 19040423, PMCID: PMC2677044, DOI: 10.1111/j.1475-6773.2008.00923.x.Peer-Reviewed Original Research