Ingrid Nembhard, PhD, MS
Associate Professor Adjunct, Health Policy & ManagementAbout
Titles
Associate Professor Adjunct, Health Policy & Management
Biography
Ingrid M. Nembhard, Ph.D., M.S., is Associate Professor of Public Health and Management at Yale School of Public Health and Yale School of Management. She also serves as the Associate Director for the Health Care Management Program at Yale. Her research focuses on how characteristics of health care organizations, their leaders, and staff contribute to their ability to implement new practices, engage in continuous organizational learning, and ultimately improve quality of care. She is currently principal investigator for a study of the implementation of evidence-based practices in U.S. hospitals and a study of the contributors to high performance in challenging work environments. She is also studying the implementation of care coordination in primary care groups. In prior work, she has combined qualitative and quantitative research methods to examine: (1) the influence of leadership, organizational climate and learning strategies on the success of improvement projects conducted in hospital units; (2) the antecedents and consequences of organizational learning in the context of quality improvement collaboratives, and (3) the impact of national quality improvement campaigns on hospital processes and patient outcomes.
Dr. Nembhard received her Ph.D. in Health Policy and Management, with a concentration in Organizational Behavior from Harvard University through a joint program between Harvard Business School and the Graduate School of Arts and Sciences. She received her M.S. in Health Policy and Management from Harvard University School of Public Health, and her B.A. in Ethics, Politics and Economics and in Psychology from Yale University.
Appointments
Departments & Organizations
Education & Training
- PhD
- Harvard University (2007)
- MS
- Harvard University (2001)
Research
Overview
- Organizational Learning and Quality Improvement via Interorganizational Relationships among Health Care Delivery Organizations
- Effects of Teamwork, Team Learning Strategies and Project Choices on Neonatal Intensive Care Units’ Performance Improvement
- Quality Improvement Collaboratives
Medical Subject Headings (MeSH)
Research at a Glance
Yale Co-Authors
Publications Timeline
Research Interests
Mark Schlesinger, PhD
Paul D Cleary, PhD
Veronika Shabanova, PhD
Quality of Health Care
Health Services Administration
Health Services Research
Publications
2024
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Matta S, Lee Y, Grob R, Schlesinger M, Nembhard I. The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings. Patient Experience Journal 2024, 11: 13-26. DOI: 10.35680/2372-0247.1943.Peer-Reviewed Original ResearchThe Frame Matters: Leaders’ Optimistic Realism During Crisis
Kerrissey M, Nembhard I, Edmondson A. The Frame Matters: Leaders’ Optimistic Realism During Crisis. Academy Of Management Proceedings 2024, 2024 DOI: 10.5465/amproc.2024.289bp.Peer-Reviewed Original ResearchHealthcare Heroes’ Shield of Armor: Causes and Consequences of Callousness in Healthcare Workers
Algur E, Nembhard I, Kerrissey M, Edmondson A, Paul J, Moitra V. Healthcare Heroes’ Shield of Armor: Causes and Consequences of Callousness in Healthcare Workers. Academy Of Management Proceedings 2024, 2024 DOI: 10.5465/amproc.2024.21017abstract.Peer-Reviewed Original Research“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchCitationsAltmetricMeSH Keywords and ConceptsConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessment
2023
Leveraging Patients’ Creative Ideas for Innovation in Health Care
LEE Y, GROB R, NEMBHARD I, SHALLER D, SCHLESINGER M. Leveraging Patients’ Creative Ideas for Innovation in Health Care. Milbank Quarterly 2023, 102: 233-269. PMID: 38090879, PMCID: PMC10938936, DOI: 10.1111/1468-0009.12682.Peer-Reviewed Original ResearchCitationsAltmetricLearning from patients: The impact of using patients’ narratives on patient experience scores
Nembhard I, Matta S, Shaller D, Lee Y, Grob R, Schlesinger M. Learning from patients: The impact of using patients’ narratives on patient experience scores. Health Care Management Review 2023, 49: 2-13. PMID: 38019459, PMCID: PMC10873528, DOI: 10.1097/hmr.0000000000000386.Peer-Reviewed Original ResearchCitationsThe perceived value of a geriatrics‐surgery co‐management program: Perspectives from three surgical specialties
Gupta S, Walke L, Simone M, Michener A, Nembhard I. The perceived value of a geriatrics‐surgery co‐management program: Perspectives from three surgical specialties. Journal Of The American Geriatrics Society 2023, 72: 48-58. PMID: 37947016, DOI: 10.1111/jgs.18636.Peer-Reviewed Original ResearchAltmetricConceptsPatient outcomesSurgical specialtiesOrthopaedic traumaAcademic trauma centerPresbyterian Medical CenterAdvanced practice providersComplex medical conditionsDiverse surgical specialtyPenn Presbyterian Medical CenterTrauma centerEligible cliniciansPatient historyPractice providersMedical CenterMedical conditionsCare supportPatient careCliniciansOlder adultsMedical concernsCase managersMedical issuesTraumaMixed-methods studyElectronic survey
2012
Improving Organizational Climate for Quality and Quality of Care
Nembhard IM, Northrup V, Shaller D, Cleary PD. Improving Organizational Climate for Quality and Quality of Care. Medical Care 2012, 50: s74-s82. PMID: 23064280, PMCID: PMC5428889, DOI: 10.1097/mlr.0b013e31826b1087.Peer-Reviewed Original ResearchCitationsAltmetricMeSH Keywords and ConceptsConceptsTimeliness of careDoctor-patient communicationClinical Systems ImprovementPatient-centered careQuality of careStaff helpfulnessRatings of doctorsComparison clinicsIntervention clinicsPre-post designQuality improvement collaborativesControl clinicsDoctors' ratingsQuality careClinicClinic employeesDoctor's officeCareEquivocal effectsImprovement collaborativesMonthsPoor qualityMixed effectsDoctorsStaff relationshipsAll teach, all learn, all improve?
Nembhard IM. All teach, all learn, all improve? Health Care Management Review 2012, 37: 154-164. PMID: 21775892, PMCID: PMC4809246, DOI: 10.1097/hmr.0b013e31822af831.Peer-Reviewed Original ResearchCitationsAltmetricMeSH Keywords and ConceptsConceptsHuman resource practicesResource practicesOrganization performanceOrganizational teamsIntraorganizational learningOrganizations' useOLASBreakthrough Series CollaborativesSurvey responsesPerformance improvement dataSecondary sourcesPerformance improvementTeam useEvidence-based practiceQuality improvement collaborativesOrganizationDemographic dataPerformance benefitsTeamHealth careHealthcare ImprovementImprovement collaborativesImprovement dataCollaborative teamPractice
2011
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units.
Nembhard, I.M. and Tucker, A.L. Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units. Organization Science, 2011, 22(4): 907-922.Peer-Reviewed Original Research
Academic Achievements and Community Involvement
activity Innovating in health care versus other industries
ResearchDetails01/01/2013 - 01/01/2015United KingdomAbstract/SynopsisDiffering impact of human and organizational capital in health care relative to other industries
activity Role of incentives in knowledge exchange in organizations
ResearchDetails01/01/2013 - 01/01/2015United KingdomAbstract/SynopsisDiffering effects of market versus relational incentives on knowledge exchange
honor Best Paper Proceedings (Top 10% of submissions)
UnknownAcademy of Management MeetingDetails08/09/2013United Stateshonor Best Abstract, Science of Quality Improvement
UnknownAcademyHealthDetails06/01/2012United Stateshonor Runner-Up, Health Care Management Division Best Paper Award
UnknownAcademy of ManagementDetails08/11/2011United States
Links & Media
News
- May 18, 2017
Ingrid Nembhard named the Hiscock Associate Professor of Public Health
- July 01, 2015Source: Medical Research Interviews and News
Health Care Organizations Require Different Tactics To Implement Change
- January 17, 2011
Online Networks Found to Have Negligible Effect on Health Quality Improvement
- May 26, 2010
Yale School of Public Health Graduates Encouraged to Grapple With the Details
Get In Touch
Contacts
Health Policy & Management
PO Box 208034, 60 College Street
New Haven, CT 06520-8034
United States
Locations
60 College Street
Academic Office
Ste 308
New Haven, CT 06510