When will I get my electronic data?
Electronic data is uploaded throughout the day, and even on the weekend. Standard turnaround time is 1 business day. Yale users will receive priority over non-Yale users. You can check the status of your order on the sample submission page by selecting CHECK EXISTING ORDERS. If you have not received your results in 2 business days, feel free to reach out to us.
Who should I call to ask questions about data return?
Sending an email to email@example.com will yield the fastest response. You may also call the lab at 203-737-2566.
What is your preferred method of data return?
Box.com is our only method for data return. We will create a folder with your researcher code and send you the link. As the owner, you can update users as you see fit.
***Please do not upload anything to this folder. It should be used for Keck DNA Sequencing data only***
If I lose a sequence can I have the data re-sent?
We try to accommodate peoples' requests, although you are responsible for your data once it leaves our lab. Retrieving older data can be time consuming. Please back-up your sequence data right away to avoid this problem. **We do clear out past data periodically; especially data that is older than 1 year.**
If you do need older data, please email the lab with the researcher code, template/primer combination, and the date the sample order was placed.