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Nursing Factors Associated with Hospital Consumer Assessment of Healthcare Providers and System Performance

The Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) survey is a key tool for assessing patient experience during a hospital stay. The survey asks recently discharged patients 29 questions related to their recent hospitalization, from communication with the medical and nursing teams to the cleanliness of the hospital. Yale postdoctoral fellow Kathleen E. Fitzpatrick Rosenbaum, PhD, RN, led a recent study published in Medical Care examining nursing factors that were associated with a better patient experience, “Hospital Performance on Hospital Consumer Assessment of Healthcare Providers and System Ratings: Associations With Nursing Factors.”

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