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Past Events & Recordings

2024 Symposium: From Novelty to Sustainability – How to Embed Virtual Care into the Post-Pandemic Healthcare Delivery Template

March 13, 2024 Time: 1-5PM EST


Time Topic Moderator
1-1:10pm Yale Welcome/Intro Lee Schwamm, MD
1:10-2:00pm Al & Technology Enabled Clinical Workflow Redesign Lee Schwamm, MD
2:00-2:05pm 5 min break/transition
2:05-2:55pm Virtual Primary Care John D. Scott, MD
2:55-3:00pm 5 min break/transition
3:00-3:50pm Selling the ROl for Virtual Care Judd Hollander, MD
3:50-3:55pm 5 min break/transition
3:55-4:45pm Leveraging Community Spaces to Expand Virtual Care Access Elizabeth Krupinski, PhD
4:45-5:00pm Q&A/Closing Remarks Lee Schwamm, MD

2022 Symposium: Demystifying Clinical Appropriateness in Virtual Care and What’s Ahead for Pay Parity

November 8, 2022 Time: 1-5PM EST


Time Topic Moderator
1-1:05pm Welcome Symposium Overview Lee Schwamm
1:05-1:50-pm Panel 1: Completing the Puzzle: Where Does Virtual Care Fit in Patient Experience? Lee Schwamm
1:50-2:35pm Panel 2: Achieving Digital Health Equity: Is it a "One-Size-Fits-All" Approach or Personalized Patient Experience? Elizabeth Krupinski
2:35-3:20pm Panel 3: Virtual Care and Mental Health: Dismantling Silos to Strengthen Delivery of Care John Scott
3:20-3:30pm Break --
3:30-4:15pm Panel 4: Payer, Provider, Patient, and Professional Society: A Crash Course on Clinical Appropriateness Judd Hollander
4:15-5:00pm Panel 5: Payment and Coverage Parity for Virtual Care and In-Person Care: How Do We Get There? Bart Demaerschalk
5:00pm Closing Remarks/Thank You Lee Schwamm

2021 Symposium Virtual Symposium on Quality Frameworks for Virtual Care

November 2, 2021 1-5:45pm

About the Event

The Mass General Hospital Center for Telehealth and Mass General Brigham’s Virtual Care Program are committed to hosting annual virtual symposiums on key topics related to virtual care and remain committed to bringing together subject matter experiences from around the country across organizations.

Given the significant advancement of virtual care in the last year and half, this year’s symposium will focus on quality frameworks and how they have evolved, collaboratively across organizations. In this symposium, we will discuss best practices to measure the quality of virtual care, impact on patient access and experience, how to address structural inequities in virtual care and how to measure access to care, and more! ​​​

The format of the symposium will include 4 to 5 panels, which will incorporate both presentations and interactive discussion with a moderator and 3 to 4 participants per session.


Time Topic
1:00-1:15 PM EDT Introductory remarks by Lee H. Schwamm, MD
1:15-2:15 PM EDT Panel 1: General Principles of Quality Measurement for Virtual Care ​ Panelists: Daniel Albert, MD, Susan Edgman-Levitan, PA, Emily Hayden, MD, Judd Hollander, MD
2:15-3:30 PM EDT Panel 2: Developing a Framework for Virtual Care Quality ​ Panelists: Zarrina Bobokalonova, RN, Jordan Coffey, Bart Demaerschalk, MD, Jason Goldwater, Kristin Rising, MD
3:30-3:45 PM EDT Break
3:45-4:45 PM EDT Panel 3: Applying Quality Framework to Ambulatory Virtual Visit Use Cases ​ Panelists: Albert Chan, MD, Christine Peoples, MD, John Scott, MD
4:45-5:45 PM EDT Panel 4: Applying Quality Framework to Asynchronous Use Cases ​ Panelists: Marcy Bolster, MD, Laura Christopherson, Elizabeth Krupinski, MD
5:45 PM EDT Closing remarks by Lee H. Schwamm, MD

2020 Symposium Crossing the Virtual Chasm: Rethinking Curriculum, Competency and Culture in the Virtual Care Era

September 10th, 2020 12-5pm

About the Event

Telehealth has revolutionized healthcare as COVID-19 has swept through the world. Though its benefits are undeniable, it brings unique challenges and barriers as healthcare professionals, supervisors, and learners have had to navigate their way through education in a virtual environment.

In this symposium, we addressed the challenges, workflows, strategies, and best practices in telehealth-enabled education through lively discussion among experts from around the country on how academic medical centers and professional organizations across the country are navigating the challenges to the traditional approach of medical education in a virtual world.


Time Topic
12:00-12:20 PM EST Welcome and Introductions by Lee H. Schwamm, MD
12:25-1:20 PM EST Panel 1: Strengthening Your Core: Defining Competencies for Telehealth Education
1:25-2:20 PM EST Panel 2: Rethinking Assessment: When Virtual Care is the Vehicle and the Environment of Practice
2:20-2:30 PM EST Break
2:30-3:20 PM EST Panel 3: Survival of the Fittest: Adapting Teaching and Learning in a Virtual Care Environment
3:25-4:15 PM EST Panel 4: Play like a Pro: Best Practices for Virtual Care Education
4:20-5:00 PM EST Panel 5: Keeping the Patient in the Center: The Impact of Virtual Care on Patient Experience
5:00 PM EST Closing remarks by Lee H. Schwamm, MD