Learn about the YaleEVAL approach

Transcript

• 00:03When I think about how to describe
• 00:05our approach to evaluation,
• 00:06one of the first things that comes
• 00:08to my mind is the word partnership
• 00:10as evaluators we have certain
• 00:12tools and frameworks that we
• 00:14can bring to our consultations,
• 00:15but we also recognize that we're
• 00:17partnering with organizations
• 00:19that are experts and what they do.
• 00:20Combining our expertise creates a
• 00:22synergy that propels the work forward.
• 00:24It creates a space for thinking
• 00:26about the program in
• 00:27a different way.
• 00:28We believe that evaluation
• 00:29should be strength focused.
• 00:31And that it should highlight
• 00:32best practices to help improve
• 00:34program performance and growth.
• 00:36We cultivate stakeholder empowerment by
• 00:39involving stakeholders to participate
• 00:41in and learn from the evaluation in
• 00:43order to shape the social context
• 00:45in response to what is learned,
• 00:47we engage in ongoing self reflection
• 00:49to ensure our work promotes equity
• 00:52and the highest level of integrity
• 00:54and excellence to those we serve.
• 00:56What
• 00:57I think about evaluation and
• 00:58my approach to evaluation,
• 01:00the word that comes to mind
• 01:03first is the word equity.
• 01:05As we think about doing evaluation work,
• 01:07we want to make sure that those
• 01:09we serve and we are working with.
• 01:12Recognize that value.
• 01:13Then there are equal partner in this
• 01:16partnership and the folks that they serve,
• 01:18the folks, the individuals that they
• 01:21serve two equally involved in this work,
• 01:24and we want to bring their voices.
• 01:27To the table.
• 01:29You wanna help to celebrate the
• 01:31successes of the program and where
• 01:34there needs to be improvement.
• 01:36We want to work with folks in an
• 01:38editor of way to make sure that
• 01:41their evaluation efforts help them
• 01:43achieve the results that they want.
• 01:46So to the end, or evaluation,
• 01:48services should serve the
• 01:50people that we're working with.
• 01:52The communities that they serve
• 01:54and the broader thinking about
• 01:56how we make our society.
• 01:57There are
• 01:58two values that influence
• 02:00my program evaluation work.
• 02:01In communities are Democratic
• 02:03participation in the idea of the
• 02:06evaluator as a critical friend.
• 02:08With respect to Democratic participation,
• 02:10it's really important to me that all
• 02:13voices are represented in an evaluation,
• 02:15and that different stakeholder groups
• 02:17have a voice in shaping the evaluation,
• 02:20reviewing the results,
• 02:21and thinking through recommendations
• 02:23based on those results.
• 02:25Sometimes it takes more time,
• 02:26but it's important to me that my voice
• 02:29isn't the only voice driving the evaluation.
• 02:32With respect to the idea of the evaluators,
• 02:35a critical friend,
• 02:36it's really important to me that people
• 02:39in organizations and communities know
• 02:40that I genuinely want them to succeed.
• 02:43I want them to reach their outcomes.
• 02:46I want them to positively impact the peoples,
• 02:48an community they serve or work on behalf of.
• 02:52So any suggestion that I might make
• 02:54really reflects the science as
• 02:56well as their local needs coming
• 02:58together so that we can develop the
• 03:01best evaluation given real world.
• 03:02Circumstances also,
• 03:03any feedback about the results of
• 03:06the data is in the spirit of helping
• 03:09to improve interventions so that
• 03:11positive results can be achieved.
• 03:14My evaluation practice is grounded in
• 03:16the values of social justice and equity.
• 03:20I believe that in a Democratic society
• 03:23everyone should have equal access to
• 03:25quality care and therefore I seek to
• 03:27utilize the valuation to help programs
• 03:30to improve services and increase access,
• 03:32especially for marginalized communities.
• 03:34One method that I use to achieve these goals
• 03:37is to engage citizens in all aspects of
• 03:40evaluating their services they received,
• 03:42including the development of evaluation
• 03:44questions and methods for data collection
• 03:46an in making sense of the results.
• 03:48By using these strategies,
• 03:50the voices and perspectives of
• 03:52consumers are clearly incorporated into
• 03:54decision-making about a given program.
• 03:56We have found the results from a consumer
• 03:59driven process are more authentic and
• 04:01yield recommendations that are actionable
• 04:03and that result in positive changes
• 04:05to services and the care environment.
• 04:08We
• 04:09begin with where an organization
• 04:10is at in terms of their knowledge,
• 04:13experience and staffing
• 04:14for evaluation and build.
• 04:16On that we start small by building
• 04:18capacity for a single program and then
• 04:21help leadership and staff extended to
• 04:23other programs in their organization.
• 04:26We also help an organization
• 04:28involve diverse stakeholders in the
• 04:30evaluation process to ensure that
• 04:32data is culturally grounded and
• 04:34represents the voices of those served.
• 04:37At all times,
• 04:38we promote rigorous evaluations by
• 04:41helping organizations reach their own
• 04:43potential for evaluation capacity.
• 04:45Eventually,
• 04:45the organization has the tools to
• 04:48establish a culture of evaluation
• 04:50that promotes continuous learning
• 04:52that can be sustained.