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See us talk about YaleEVAL

January 29, 2021
  • 00:03When I think about how to describe
  • 00:05our approach to evaluation,
  • 00:06one of the first things that comes
  • 00:08to my mind is the word partnership
  • 00:10as evaluators we have certain
  • 00:12tools and frameworks that we
  • 00:14can bring to our consultations,
  • 00:15but we also recognize that we're
  • 00:17partnering with organizations
  • 00:19that are experts and what they do.
  • 00:20Combining our expertise creates a
  • 00:22synergy that propels the work forward.
  • 00:24It creates a space for thinking
  • 00:26about the program in
  • 00:27a different way.
  • 00:28We believe that evaluation
  • 00:29should be strength focused.
  • 00:31And that it should highlight
  • 00:32best practices to help improve
  • 00:34program performance and growth.
  • 00:36We cultivate stakeholder empowerment by
  • 00:39involving stakeholders to participate
  • 00:41in and learn from the evaluation in
  • 00:43order to shape the social context
  • 00:45in response to what is learned,
  • 00:47we engage in ongoing self reflection
  • 00:49to ensure our work promotes equity
  • 00:52and the highest level of integrity
  • 00:54and excellence to those we serve.
  • 00:56What
  • 00:57I think about evaluation and
  • 00:58my approach to evaluation,
  • 01:00the word that comes to mind
  • 01:03first is the word equity.
  • 01:05As we think about doing evaluation work,
  • 01:07we want to make sure that those
  • 01:09we serve and we are working with.
  • 01:12Recognize that value.
  • 01:13Then there are equal partner in this
  • 01:16partnership and the folks that they serve,
  • 01:18the folks, the individuals that they
  • 01:21serve two equally involved in this work,
  • 01:24and we want to bring their voices.
  • 01:27To the table.
  • 01:29You wanna help to celebrate the
  • 01:31successes of the program and where
  • 01:34there needs to be improvement.
  • 01:36We want to work with folks in an
  • 01:38editor of way to make sure that
  • 01:41their evaluation efforts help them
  • 01:43achieve the results that they want.
  • 01:46So to the end, or evaluation,
  • 01:48services should serve the
  • 01:50people that we're working with.
  • 01:52The communities that they serve
  • 01:54and the broader thinking about
  • 01:56how we make our society.
  • 01:57There are
  • 01:58two values that influence
  • 02:00my program evaluation work.
  • 02:01In communities are Democratic
  • 02:03participation in the idea of the
  • 02:06evaluator as a critical friend.
  • 02:08With respect to Democratic participation,
  • 02:10it's really important to me that all
  • 02:13voices are represented in an evaluation,
  • 02:15and that different stakeholder groups
  • 02:17have a voice in shaping the evaluation,
  • 02:20reviewing the results,
  • 02:21and thinking through recommendations
  • 02:23based on those results.
  • 02:25Sometimes it takes more time,
  • 02:26but it's important to me that my voice
  • 02:29isn't the only voice driving the evaluation.
  • 02:32With respect to the idea of the evaluators,
  • 02:35a critical friend,
  • 02:36it's really important to me that people
  • 02:39in organizations and communities know
  • 02:40that I genuinely want them to succeed.
  • 02:43I want them to reach their outcomes.
  • 02:46I want them to positively impact the peoples,
  • 02:48an community they serve or work on behalf of.
  • 02:52So any suggestion that I might make
  • 02:54really reflects the science as
  • 02:56well as their local needs coming
  • 02:58together so that we can develop the
  • 03:01best evaluation given real world.
  • 03:02Circumstances also,
  • 03:03any feedback about the results of
  • 03:06the data is in the spirit of helping
  • 03:09to improve interventions so that
  • 03:11positive results can be achieved.
  • 03:14My evaluation practice is grounded in
  • 03:16the values of social justice and equity.
  • 03:20I believe that in a Democratic society
  • 03:23everyone should have equal access to
  • 03:25quality care and therefore I seek to
  • 03:27utilize the valuation to help programs
  • 03:30to improve services and increase access,
  • 03:32especially for marginalized communities.
  • 03:34One method that I use to achieve these goals
  • 03:37is to engage citizens in all aspects of
  • 03:40evaluating their services they received,
  • 03:42including the development of evaluation
  • 03:44questions and methods for data collection
  • 03:46an in making sense of the results.
  • 03:48By using these strategies,
  • 03:50the voices and perspectives of
  • 03:52consumers are clearly incorporated into
  • 03:54decision-making about a given program.
  • 03:56We have found the results from a consumer
  • 03:59driven process are more authentic and
  • 04:01yield recommendations that are actionable
  • 04:03and that result in positive changes
  • 04:05to services and the care environment.
  • 04:08We
  • 04:09begin with where an organization
  • 04:10is at in terms of their knowledge,
  • 04:13experience and staffing
  • 04:14for evaluation and build.
  • 04:16On that we start small by building
  • 04:18capacity for a single program and then
  • 04:21help leadership and staff extended to
  • 04:23other programs in their organization.
  • 04:26We also help an organization
  • 04:28involve diverse stakeholders in the
  • 04:30evaluation process to ensure that
  • 04:32data is culturally grounded and
  • 04:34represents the voices of those served.
  • 04:37At all times,
  • 04:38we promote rigorous evaluations by
  • 04:41helping organizations reach their own
  • 04:43potential for evaluation capacity.
  • 04:45Eventually,
  • 04:45the organization has the tools to
  • 04:48establish a culture of evaluation
  • 04:50that promotes continuous learning
  • 04:52that can be sustained.