2016
Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition
Cleary PD. Evolving Concepts of Patient-Centered Care and the Assessment of Patient Care Experiences: Optimism and Opposition. Journal Of Health Politics Policy And Law 2016, 41: 675-696. PMID: 27127265, DOI: 10.1215/03616878-3620881.Peer-Reviewed Original ResearchMeSH KeywordsHealth EquityHealthcare DisparitiesHumansPatient CarePatient SatisfactionPatient-Centered CareReproducibility of ResultsSurveys and QuestionnairesConceptsHealth care qualityQuality improvement effortsPatient satisfactionCare experiencesCare qualityHigh-quality patient-centered carePatient-centered carePatient care experiencesHealth care systemBetter outcomesCare needsPatient experienceImprovement effortsCare systemCareSurvey-based assessmentOutcomesMultiple outcomesBroad effectsAvailable researchBroad improvementsEvolving Concept
2014
Should Health Care Providers be Accountable for Patients’ Care Experiences?
Anhang Price R, Elliott MN, Cleary PD, Zaslavsky AM, Hays RD. Should Health Care Providers be Accountable for Patients’ Care Experiences? Journal Of General Internal Medicine 2014, 30: 253-256. PMID: 25416601, PMCID: PMC4314483, DOI: 10.1007/s11606-014-3111-7.Peer-Reviewed Original ResearchMeSH KeywordsAttitude of Health PersonnelHealth PersonnelHumansPatient CarePatient SatisfactionPatient-Centered CareSocial ResponsibilityConceptsHealth care providersPatient experience measuresCare providersPatient experienceCare experiencesExperience measuresCare qualityHigh-quality clinical careBetter patient experienceHealth care qualityPatients' scoresClinical carePatient's desirePatientsResponse rateHealthcare providersConsumer AssessmentSystem surveyStandardized approachExperiences SurveyProviders
2012
Development of and Field Test Results for the CAHPS PCMH Survey
Scholle SH, Vuong O, Ding L, Fry S, Gallagher P, Brown JA, Hays RD, Cleary PD. Development of and Field Test Results for the CAHPS PCMH Survey. Medical Care 2012, 50: s2-s10. PMID: 23064272, PMCID: PMC5388834, DOI: 10.1097/mlr.0b013e3182610aba.Peer-Reviewed Original ResearchMeSH KeywordsAdolescentAdultAgedChildChild, PreschoolCommunity Health CentersConsumer BehaviorFactor Analysis, StatisticalFemaleFocus GroupsHealth Care SurveysHealth PersonnelHumansInfantInterviews as TopicMaleMiddle AgedPatient SatisfactionPatient-Centered CarePrimary Health CarePrivate PracticeReproducibility of ResultsSurveys and QuestionnairesUnited StatesYoung AdultConceptsEffective care practicesProcess of careMulti-item compositesPrimary careMedical homePediatric practiceSystems ClinicianCare practicesHealthcare providersConsumer AssessmentExpert panelSupplemental itemsPCMHCareChild versionCognitive interviewsExploratory factor analysisSurvey questionsPatientsBroad public inputCliniciansImproving Organizational Climate for Quality and Quality of Care
Nembhard IM, Northrup V, Shaller D, Cleary PD. Improving Organizational Climate for Quality and Quality of Care. Medical Care 2012, 50: s74-s82. PMID: 23064280, PMCID: PMC5428889, DOI: 10.1097/mlr.0b013e31826b1087.Peer-Reviewed Original ResearchConceptsTimeliness of careDoctor-patient communicationClinical Systems ImprovementPatient-centered careQuality of careStaff helpfulnessRatings of doctorsComparison clinicsIntervention clinicsPre-post designQuality improvement collaborativesControl clinicsDoctors' ratingsQuality careClinicClinic employeesDoctor's officeCareEquivocal effectsImprovement collaborativesMonthsPoor qualityMixed effectsDoctorsStaff relationships
2011
Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration
Davies EA, Meterko MM, Charns MP, Nealon Seibert M, Cleary PD. Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration. BMC Health Services Research 2011, 11: 334. PMID: 22151714, PMCID: PMC3266219, DOI: 10.1186/1472-6963-11-334.Peer-Reviewed Original ResearchAttitude of Health PersonnelClinical CompetenceHealth Care SurveysHospitals, VeteransHumansInterviews as TopicMedical Staff, HospitalOrganizational Case StudiesOrganizational CulturePatient SatisfactionPatient-Centered CareQuality ImprovementSocial SupportSurgicentersSurveys and QuestionnairesSystems AnalysisUnited StatesUnited States Department of Veterans Affairs
2010
Mortality among Patients with Acute Myocardial Infarction: The Influences of Patient‐Centered Care and Evidence‐Based Medicine
Meterko M, Wright S, Lin H, Lowy E, Cleary PD. Mortality among Patients with Acute Myocardial Infarction: The Influences of Patient‐Centered Care and Evidence‐Based Medicine. Health Services Research 2010, 45: 1188-1204. PMID: 20662947, PMCID: PMC2965500, DOI: 10.1111/j.1475-6773.2010.01138.x.Peer-Reviewed Original ResearchMeSH KeywordsAgedAttitude to HealthEvidence-Based MedicineFemaleHealth Care SurveysHospitals, VeteransHumansLength of StayMaleMarkov ChainsMonte Carlo MethodMultivariate AnalysisMyocardial InfarctionOutcome Assessment, Health CarePatient-Centered CarePeer Review, Health CareProportional Hazards ModelsQuality of Health CareSurveys and QuestionnairesSurvival RateUnited StatesConceptsAcute myocardial infarctionPatient-centered careMyocardial infarctionInitial acute myocardial infarctionPatient health-related behaviorsVeterans Affairs Medical CenterBetter patient-centered carePatients' sociodemographic characteristicsPatient's clinical conditionRecent prospective studiesInfluence of patientImportant clinical benefitsProportional hazards modelEvidence-based treatmentsHealth-related behaviorsEvidence-based medicinePatient-physician relationshipPicker questionnaireCardiac symptomsPatient characteristicsAMI patientsClinical benefitProspective studyAMI careClinical conditionsWhy Pharmacists Belong In The Medical Home
Smith M, Bates DW, Bodenheimer T, Cleary PD. Why Pharmacists Belong In The Medical Home. Health Affairs 2010, 29: 906-913. PMID: 20439879, DOI: 10.1377/hlthaff.2010.0209.Peer-Reviewed Original ResearchConceptsMedical homeMedication-related problemsCost of therapyMedication therapy managementCost-effective therapySelf-care medicationTherapy reviewComplex regimensMedication regimensMedication effectivenessPatient adherenceOffice visitsAdherence programPrimary careChronic conditionsTherapy managementPharmacistsMedicationsRegimensTherapyAdherenceVisitsCare
2009
Older People's Experiences of Patient-Centered Treatment for Chronic Pain: A Qualitative Study
Teh CF, Karp JF, Kleinman A, Reynolds C, Weiner DK, Cleary PD. Older People's Experiences of Patient-Centered Treatment for Chronic Pain: A Qualitative Study. Pain Medicine 2009, 10: 521-530. PMID: 19207235, PMCID: PMC2841780, DOI: 10.1111/j.1526-4637.2008.00556.x.Peer-Reviewed Original ResearchConceptsPatient-provider relationshipPatient-directed careChronic painOlder adultsTreatment decisionsUniversity-based pain clinicModel of carePatient-centered carePain clinicPain treatmentPatient activationCaucasian older adultsPatients' willingnessPainSpecific treatmentPatient involvementOlder people's experiencesQuality careHealth care environmentCareCare environmentAdultsTreatmentQualitative studyProviders
2008
Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care: lessons from a quality improvement collaborative
Davies E, Shaller D, Edgman‐Levitan S, Safran DG, Oftedahl G, Sakowski J, Cleary PD. Evaluating the use of a modified CAHPS® survey to support improvements in patient‐centred care: lessons from a quality improvement collaborative. Health Expectations 2008, 11: 160-176. PMID: 18494960, PMCID: PMC5060434, DOI: 10.1111/j.1369-7625.2007.00483.x.Peer-Reviewed Original ResearchConceptsPatient experienceClinical Systems ImprovementSample of patientsPatient-centered careCAHPS surveyHealthcare providersSimple interventionMedical groupConsumer AssessmentSystem surveyProcess evaluationHealthcare systemHarvard Medical SchoolQuality improvementBaseline dataCareInterventionPowerful stimulusMeasurable improvementResource manualGroupSmall improvementEngaged leadershipSuccessful groupSubsequent changes
2005
Hearing the patient’s voice? Factors affecting the use of patient survey data in quality improvement
Davies E, Cleary P. Hearing the patient’s voice? Factors affecting the use of patient survey data in quality improvement. BMJ Quality & Safety 2005, 14: 428. PMID: 16326789, PMCID: PMC1744097, DOI: 10.1136/qshc.2004.012955.Peer-Reviewed Original ResearchConceptsPatient survey dataPatient-centered careQuality improvement capacitySenior health professionalsQuality improvement staffQuality improvement infrastructureClinical dataCentered careHealth professionalsMedical groupSenior physiciansSurvey dataEffective interventionsPatientsPatient interactionsPatient voiceCareImprovement infrastructureQuality improvementOrganisational barriersProfessional barriersConsequent risk
2001
Patient‐centered Processes of Care and Long‐term Outcomes of Myocardial Infarction*
Fremont A, Cleary P, Hargraves J, Rowe R, Jacobson N, Ayanian J. Patient‐centered Processes of Care and Long‐term Outcomes of Myocardial Infarction*. Journal Of General Internal Medicine 2001, 16: 800-808. PMID: 11903758, PMCID: PMC1495308, DOI: 10.1046/j.1525-1497.2001.10102.x.Peer-Reviewed Original ResearchConceptsLong-term outcomesChest painHospital carePatient experienceOverall healthAcute myocardial infarction patientsSelf-reported overall healthPhysical healthNegative hospital experiencesPain 12 monthsObservational cohort studyShortness of breathHospital discharge abstractsMyocardial infarction patientsPatient-centered processNew Hampshire HospitalAnalytic cohortCohort studyClinical factorsCare groupPatient 1Discharge planningInfarction patientsMyocardial infarctionHospital experience
1998
Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’
Cleary P. Satisfaction May Not Suffice!: A Commentary on ‘a Patient's Perspective’. International Journal Of Technology Assessment In Health Care 1998, 14: 35-37. PMID: 9599093, DOI: 10.1017/s0266462300010503.Peer-Reviewed Original Research