2010
A Randomized Trial Comparing Mail versus In‐Office Distribution of the CAHPS Clinician and Group Survey
Anastario MP, Rodriguez HP, Gallagher PM, Cleary PD, Shaller D, Rogers WH, Bogen K, Safran DG. A Randomized Trial Comparing Mail versus In‐Office Distribution of the CAHPS Clinician and Group Survey. Health Services Research 2010, 45: 1345-1359. PMID: 20579126, PMCID: PMC2965508, DOI: 10.1111/j.1475-6773.2010.01129.x.Peer-Reviewed Original ResearchConceptsPatient care experiencesCare experiencesLower overall response rateOverall response rateComparison of physicianChoice of patientsCAHPS ClinicianResponse ratePractice sitesSurvey scoresAnalytic samplePotential rolePatientsCliniciansDistribution ratePhysiciansFurther testingValid assessmentSurvey distributionNew York StateGroup surveyMailTrialsWeeksRate
1999
Development of a Consumer Survey for Behavioral Health Services
Eisen S, Shaul J, Clarridge B, Nelson D, Spink J, Cleary P. Development of a Consumer Survey for Behavioral Health Services. Psychiatric Services 1999, 50: 793-798. PMID: 10375149, DOI: 10.1176/ps.50.6.793.Peer-Reviewed Original ResearchConceptsBehavioral health servicesHealth servicesInsurance plansSubstance abuse servicesConsumer satisfaction surveyMedicaid plansAbuse servicesMental healthConsumer AssessmentCommercial plansSatisfaction instrumentSatisfaction surveyConsumer focus groupsFurther testingFocus groupsGroupDiverse sampleFuture effortsService instrumentReporting formatCare