2017
House Staff Communication Training and Patient Experience Scores
Oladeru OA, Hamadu M, Cleary PD, Hittelman AB, Bulsara KR, Laurans M, DiCapua DB, Marcolini EG, Moeller JJ, Khokhar B, Hodge JW, Fortin AH, Hafler JP, Bennick MC, Hwang DY. House Staff Communication Training and Patient Experience Scores. Journal Of Patient Experience 2017, 0: 237437351769453. PMID: 28393108, PMCID: PMC5381927, DOI: 10.1177/2374373517694533.Peer-Reviewed Original ResearchPatient experience scoresPatient experience surveysPre-post studyTop-box scoresExperience scoresPost-intervention resultsPatient-centered interviewPost-intervention surveysClinic visitsCommunication trainingPatient surveyPhysician communicationResident clinicPatient responsePost-training questionnairesHospital departmentsClinicCommunication coachingHousestaffScoresRole-playing exercisesExerciseMonthsExperiences SurveyPatients
2014
Should Health Care Providers be Accountable for Patients’ Care Experiences?
Anhang Price R, Elliott MN, Cleary PD, Zaslavsky AM, Hays RD. Should Health Care Providers be Accountable for Patients’ Care Experiences? Journal Of General Internal Medicine 2014, 30: 253-256. PMID: 25416601, PMCID: PMC4314483, DOI: 10.1007/s11606-014-3111-7.Peer-Reviewed Original ResearchConceptsHealth care providersPatient experience measuresCare providersPatient experienceCare experiencesExperience measuresCare qualityHigh-quality clinical careBetter patient experienceHealth care qualityPatients' scoresClinical carePatient's desirePatientsResponse rateHealthcare providersConsumer AssessmentSystem surveyStandardized approachExperiences SurveyProvidersExamining the Role of Patient Experience Surveys in Measuring Health Care Quality
Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Edgman-Levitan S, Cleary PD. Examining the Role of Patient Experience Surveys in Measuring Health Care Quality. Medical Care Research And Review 2014, 71: 522-554. PMID: 25027409, PMCID: PMC4349195, DOI: 10.1177/1077558714541480.Peer-Reviewed Original ResearchConceptsHealth care qualityBetter patient care experiencesLess health care utilizationCare qualityBetter clinical outcomesHealth care utilizationPatient experience surveysPatient experience measuresPatient care experiencesBetter patient safetyClinical outcomesCare utilizationExperiences SurveyPatient experienceCare experiencesPatient safetyClinical processesExperience measuresPublic reportingStandard protocolSound instrumentPerformance programsSample sizeHigh levelsHospital