2024
Critical Domains Within the Self-Reported Patient Experience of Virtual Care
Zachrison K, Yan Z, Cui Y, Park L, Schwamm L. Critical Domains Within the Self-Reported Patient Experience of Virtual Care. JAMA Network Open 2024, 7: e2354159. PMID: 38294816, PMCID: PMC10831569, DOI: 10.1001/jamanetworkopen.2023.54159.Peer-Reviewed Original Research
2023
Factors Associated with the Digital Patient Experience of Virtual Care Across Specialties
Zachrison K, Yan Z, White B, Park L, Schwamm L. Factors Associated with the Digital Patient Experience of Virtual Care Across Specialties. Telemedicine Reports 2023, 4: 227-235. PMID: 37637376, PMCID: PMC10457601, DOI: 10.1089/tmr.2023.0032.Peer-Reviewed Original ResearchPatient experience scoresVirtual carePatient experiencePhysician levelExperience scoresHealth care systemVisit modalityAmbulatory visitsAdministrative databasesPerson careRetrospective analysisProvider characteristicsMost physiciansVisit volumePatientsPhysiciansVisit levelCare systemSufficient dataCareVisitsMedical specialtiesPerson modalityScoresModalitiesDemystifying Clinical Appropriateness in Virtual Care and What Is Ahead for Pay Parity: Proceedings of the 3rd Annual Mass General Brigham Virtual Care Symposium
Schwamm L. Demystifying Clinical Appropriateness in Virtual Care and What Is Ahead for Pay Parity: Proceedings of the 3rd Annual Mass General Brigham Virtual Care Symposium. Telemedicine Reports 2023, 4: 53-54. PMID: 37139356, PMCID: PMC10150708, DOI: 10.1089/tmr.2023.0015.Peer-Reviewed Original ResearchVirtual careClinical appropriateness
2022
Addressing virtual care disparities for patients with limited English proficiency.
Tan-McGrory A, Schwamm L, Kirwan C, Betancourt J, Barreto E. Addressing virtual care disparities for patients with limited English proficiency. The American Journal Of Managed Care 2022, 28: 36-40. PMID: 35049259, DOI: 10.37765/ajmc.2022.88814.Peer-Reviewed Original ResearchConceptsVirtual platformPrivacy concernsSoftware interfacePrivacy regulationsVirtual visitsMultiple languagesThird partyPlatformPatient portalsUse of tabletsVirtual careVideoconferencing platformTechnologyInterpretersComputerAccessPhonesPortalScriptsLanguageHealth care organizationsPortal enrollmentInterfaceRolloutApplications
2021
Changes in Virtual and In-Person Health Care Utilization in a Large Health System During the COVID-19 Pandemic
Zachrison K, Yan Z, Schwamm L. Changes in Virtual and In-Person Health Care Utilization in a Large Health System During the COVID-19 Pandemic. JAMA Network Open 2021, 4: e2129973. PMID: 34705016, PMCID: PMC8552053, DOI: 10.1001/jamanetworkopen.2021.29973.Peer-Reviewed Original ResearchPatient characteristics associated with the successful transition to virtual care: Lessons learned from the first million patients
Zachrison K, Yan Z, Sequist T, Licurse A, Tan-McGrory A, Erskine A, Schwamm L. Patient characteristics associated with the successful transition to virtual care: Lessons learned from the first million patients. Journal Of Telemedicine And Telecare 2021, 29: 621-631. PMID: 34120506, DOI: 10.1177/1357633x211015547.Peer-Reviewed Original ResearchConceptsVirtual participantsVirtual participationBehavioral health visitsVirtual carePatient characteristicsHealth visitsInternet accessElectronic health record dataVideoNon-Hispanic black raceLarge integrated health systemHealth record dataAmbulatory care patientsIntegrated health systemVisit frequencyUse of telehealthOutcomes of interestPatient portalsAmbulatory visitsCare patientsBlack raceVisit typeVulnerable patientsCOVID patientsLimited English proficiency
2020
A digital embrace to blunt the curve of COVID19 pandemic
Schwamm L, Erskine A, Licurse A. A digital embrace to blunt the curve of COVID19 pandemic. Npj Digital Medicine 2020, 3: 64. PMID: 32377575, PMCID: PMC7198549, DOI: 10.1038/s41746-020-0279-6.Peer-Reviewed Original Research