2021
TELEHEALTH CARE BEFORE AND DURING COVID-19: TRENDS AND QUALITY IN A LARGE HEALTH SYSTEM
Luna P, Lee M, DeLucia N, London Y, Hoffman P, Burg M, Harris K, Spatz E, Hurtado C, Smolderen K. TELEHEALTH CARE BEFORE AND DURING COVID-19: TRENDS AND QUALITY IN A LARGE HEALTH SYSTEM. Journal Of The American College Of Cardiology 2021, 77: 3229. PMID: 34167649, PMCID: PMC8091376, DOI: 10.1016/s0735-1097(21)04583-6.Peer-Reviewed Original Research
2020
Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine
Hoffman PE, London YR, Weerakoon TS, DeLucia NL. Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine. Healthcare 2020, 8: 100482. PMID: 33129179, PMCID: PMC7528872, DOI: 10.1016/j.hjdsi.2020.100482.Peer-Reviewed Original ResearchConceptsEnd-user knowledgePatient portalsCentralized communicationOperational workflowPersonalized supportVideo visitsIntraorganizational relationshipsEvaluation processOperational consistencyPortalDifferent stakeholdersOverall patient experiencePatient-provider relationshipRapid scalingNon-clinical staffTechnical literacyActive collaborationVirtual careWorkflowElectronic health record trainingEHRPatient experienceVisitsPerson servicesDifferent levels