Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine
Hoffman PE, London YR, Weerakoon TS, DeLucia NL. Rapidly scaling video visits during COVID-19: The ethos of virtual care at Yale Medicine. Healthcare 2020, 8: 100482. PMID: 33129179, PMCID: PMC7528872, DOI: 10.1016/j.hjdsi.2020.100482.Peer-Reviewed Original ResearchConceptsEnd-user knowledgePatient portalsCentralized communicationOperational workflowPersonalized supportVideo visitsIntraorganizational relationshipsEvaluation processOperational consistencyPortalDifferent stakeholdersOverall patient experiencePatient-provider relationshipRapid scalingNon-clinical staffTechnical literacyActive collaborationVirtual careWorkflowElectronic health record trainingEHRPatient experienceVisitsPerson servicesDifferent levels