2024
“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement
Grob R, Lee Y, Shaller D, Warne E, Matta S, Schlesinger M, Nembhard I. “Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement. Quality Management In Health Care 2024, 33: 149-159. PMID: 38941581, DOI: 10.1097/qmh.0000000000000477.Peer-Reviewed Original ResearchMeSH KeywordsAmbulatory Care FacilitiesFemaleHumansInterviews as TopicMaleNarrationPatient SatisfactionQualitative ResearchQuality ImprovementConceptsPatient experience scoresExperience scoresPatient experience assessmentQuality improvement projectResponsive service provisionThematic analysis techniqueImprove careImprovement projectQualitative studyMax QDAImprovement effortsQualitative interviewsOutpatient settingOutpatient clinicCoding reportsStaff strengthImprovement workTraining needsNarrative dataDay-to-day workService provisionStaffPositive practiceInterviewsExperience assessment
2023
Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care
Martino S, Reynolds K, Grob R, Palimaru A, Zelazny S, Slaughter M, Rybowski L, Parker A, Toomey S, Schuster M, Schlesinger M. Evaluation of a protocol for eliciting narrative accounts of pediatric inpatient experiences of care. Health Services Research 2023, 58: 271-281. PMID: 36645204, PMCID: PMC10012224, DOI: 10.1111/1475-6773.14134.Peer-Reviewed Original Research
2015
Taking Patients’ Narratives about Clinicians from Anecdote to Science
Schlesinger M, Grob R, Shaller D, Martino SC, Parker AM, Finucane ML, Cerully JL, Rybowski L. Taking Patients’ Narratives about Clinicians from Anecdote to Science. New England Journal Of Medicine 2015, 373: 675-679. PMID: 26267629, DOI: 10.1056/nejmsb1502361.Peer-Reviewed Original Research
2010
Choice cuts: parsing policymakers’ pursuit of patient empowerment from an individual perspective
Schlesinger M. Choice cuts: parsing policymakers’ pursuit of patient empowerment from an individual perspective. Health Economics Policy And Law 2010, 5: 365-387. PMID: 20602858, DOI: 10.1017/s174413311000006x.Peer-Reviewed Original ResearchMeSH KeywordsChoice BehaviorDecision MakingEuropeHealth PolicyHumansPatient SatisfactionPower, PsychologicalUnited StatesConceptsChoice-based policiesResponsive health care systemForms of supportPolicy aspirationsPublic officialsSuch initiativesMedical consumerismIndividual perspectiveEmpowermentPolicyCommentary ICrucial distinctionPolicymakersCare systemInitiativesHealth care systemEngagementConsumer choiceOfficialsConsumerismWayPursuitPerspectiveAspirationChoice
2000
Chronic illness and plan satisfaction under managed care
Druss B, Schlesinger M, Thomas T, Allen H. Chronic illness and plan satisfaction under managed care. Health Affairs 2000, 19: 203-209. PMID: 10645088, DOI: 10.1377/hlthaff.19.1.203.Peer-Reviewed Original Research
1999
No exit? The effect of health status on dissatisfaction and disenrollment from health plans.
Schlesinger M, Druss B, Thomas T. No exit? The effect of health status on dissatisfaction and disenrollment from health plans. Health Services Research 1999, 34: 547-76. PMID: 10357290, PMCID: PMC1089023.Peer-Reviewed Original ResearchMeSH KeywordsAdultFee-for-Service PlansFemaleGroup Practice, PrepaidHealth Benefit Plans, EmployeeHealth StatusHumansIndependent Practice AssociationsInsurance Selection BiasLogistic ModelsMaleManaged CompetitionPatient SatisfactionPreferred Provider OrganizationsSurveys and QuestionnairesUnited StatesConceptsHealth problemsHealth plansHealth statusSignificant physical health problemsChronic health problemsMental health statusNext open enrollment periodDuration of employmentPhysical health problemsAdequate medical careLogistic regression modelsSerious health problemIndependent practice associationsEnrollment periodResponse rateMedical careOpen enrollment periodSick enrolleesSubstantial enrollmentDisenrollmentEnrolleesService plansService insuranceIll enrolleesMarital status