2014
Implementation of hospital governing boards: views from the field
McNatt Z, Thompson JW, Mengistu A, Tatek D, Linnander E, Ageze L, Lawson R, Berhanu N, Bradley EH. Implementation of hospital governing boards: views from the field. BMC Health Services Research 2014, 14: 178. PMID: 24742180, PMCID: PMC4005012, DOI: 10.1186/1472-6963-14-178.Peer-Reviewed Original ResearchConceptsHospital governing boardsNew revenue sourcesPatient complaintsPatient experienceHospital performanceBoard functioningGoverning boardsCross-sectional studyManagement standardsPositive patient experiencePatient experience scoresRevenue sourcesImproved hospital performanceResultsA totalOutpatient assessmentMultivariable regressionHealthcare SurveyBivariate analysisBoard structureLow-income countriesBoard chairpersonsOrientation practicesFinancial managementHospitalCross-sectional data
2013
Development of a Brief Instrument for Assessing Healthcare Employee Satisfaction in a Low-Income Setting
Alpern R, Canavan ME, Thompson JT, McNatt Z, Tatek D, Lindfield T, Bradley EH. Development of a Brief Instrument for Assessing Healthcare Employee Satisfaction in a Low-Income Setting. PLOS ONE 2013, 8: e79053. PMID: 24223878, PMCID: PMC3818514, DOI: 10.1371/journal.pone.0079053.Peer-Reviewed Original ResearchConceptsHealth centersCronbach's alpha coefficientSummary scoresAlpha coefficientStaff satisfactionInternal consistencyHealth care workersSatisfaction of employeesEmployee retention ratesHealth care professionalsWorld Health Report 2006Content validityHealth Care SurveyOverall satisfaction itemLow-income settingsEthiopian Federal MinistryExcellent internal consistencyStaff satisfaction surveyCare SurveyEmployee satisfactionCare professionalsCognitive interviewsCare workersJob contentConvergent validity