A Secret Shopper Study of Language Accessibility of Community-Based Behavioral Health Services for Children in Families Who Speak Spanish and English
Lomax S, Klusaritz H, Jimenez M, Frausto B, Cahen V, Njoroge W, Yun K. A Secret Shopper Study of Language Accessibility of Community-Based Behavioral Health Services for Children in Families Who Speak Spanish and English. The Journal Of Pediatrics 2024, 276: 114275. PMID: 39218205, DOI: 10.1016/j.jpeds.2024.114275.Peer-Reviewed Original ResearchBehavioral health facilitiesMedicaid-insured childrenHealth facilitiesPreferred languageBehavioral health careSubstance abuse servicesSpanish-speaking familiesModifiable barriersHealth schedulesHealth careAbuse servicesOutpatient facilitiesStandardized scriptPrimary outcomeTelephone numbersAppointmentChildrenEnglishCallersLanguageScripted callsAccess trainingFacilitiesSpanishFamily