2002
The influence of patient characteristics on ratings of managed behavioral health care
Cleary P, Carlson M, Shaul J, Eisen S. The influence of patient characteristics on ratings of managed behavioral health care. The Journal Of Behavioral Health Services & Research 2002, 29: 481-489. PMID: 12404942, DOI: 10.1007/bf02287354.Peer-Reviewed Original ResearchConceptsBehavioral health carePatient characteristicsHealth careCare ratingsHealth care ratingsHealth care useCost of careRatings of patientsHealthy patientsCare usePatient ratingsPatientsEnrollee characteristicsHealth plansPlan ratingsCareInsurance coverageLess educationCommercial plansFrequent usersPublic plans
2001
Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments
Eisen S, Shaul J, Leff S, Stringfellow V, Clarridge B, Cleary P. Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments. The Journal Of Behavioral Health Services & Research 2001, 28: 347-369. PMID: 11497028, DOI: 10.1007/bf02287249.Peer-Reviewed Original ResearchConceptsBehavioral health surveyHealth plan performanceBehavioral health plansTreatment outcomesHealth SurveyResponse rateHealth plansConsumer AssessmentNational Consumer SurveyInsurance plansPlan performanceProgram SurveySurvey developmentSurvey itemsConsumer burdenAspects of appropriatenessGreater validityUse of Consumer Ratings for Quality Improvement in Behavioral Health Insurance Plans
Shaul J, Eisen S, Stringfellow V, Clarridge B, Hermann R, Nelson D, Anderson E, Kubrin A, Leff H, Cleary P. Use of Consumer Ratings for Quality Improvement in Behavioral Health Insurance Plans. The Joint Commission Journal On Quality And Patient Safety 2001, 27: 216-229. PMID: 11293838, DOI: 10.1016/s1070-3241(01)27019-9.Peer-Reviewed Original ResearchConceptsBehavioral health plansHealth plansAdult patientsBehavioral health care servicesCommercial health plansAspects of careHealth care servicesHealth plan policiesHealth care plansQuality improvement effortsHealth insurance plansPatient groupPositive responseCare plansAssistance patientsResponse rateCare servicesPatientsLeast positive responsesConsumer AssessmentPublic assistance patientsServices SurveyInsurance plansNational CommitteeTreatment
1999
Development of a Consumer Survey for Behavioral Health Services
Eisen S, Shaul J, Clarridge B, Nelson D, Spink J, Cleary P. Development of a Consumer Survey for Behavioral Health Services. Psychiatric Services 1999, 50: 793-798. PMID: 10375149, DOI: 10.1176/ps.50.6.793.Peer-Reviewed Original ResearchConceptsBehavioral health servicesHealth servicesInsurance plansSubstance abuse servicesConsumer satisfaction surveyMedicaid plansAbuse servicesMental healthConsumer AssessmentCommercial plansSatisfaction instrumentSatisfaction surveyConsumer focus groupsFurther testingFocus groupsGroupDiverse sampleFuture effortsService instrumentReporting formatCare