Improving Patient Experience Scores in a Pediatric Emergency Department
Emerson BL, Setzer E, Bechtel K, Grossman M. Improving Patient Experience Scores in a Pediatric Emergency Department. Pediatric Quality And Safety 2021, 6: e417. PMID: 34235347, PMCID: PMC8225380, DOI: 10.1097/pq9.0000000000000417.Peer-Reviewed Original ResearchPediatric emergency departmentPatient experienceEmergency departmentMultidisciplinary teamRigorous process evaluationExcellent patient-centred careKey driver diagramPE scoresPatient-centered carePatient experience scoresPositive health outcomesSustained improvementQuality improvement methodsHealth outcomesMedical careTeam huddlesDriver diagramExamination roomProcess evaluationCareExperience scoresPatientsScoresCritical populationMonths