Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective Analysis
Huang M, Khurana A, Mastorakos G, Wen A, He H, Wang L, Liu S, Wang Y, Zong N, Prigge J, Costello B, Shah N, Ting H, Fan J, Patten C, Liu H. Patient Portal Messaging for Asynchronous Virtual Care During the COVID-19 Pandemic: Retrospective Analysis. JMIR Human Factors 2022, 9: e35187. PMID: 35171108, PMCID: PMC9084445, DOI: 10.2196/35187.Peer-Reviewed Original ResearchCOVID-19 symptomsRetrospective analysisPortal messagesVirtual careCOVID-19Sociodemographic factorsCOVID-19-related carePatient portal messagingCOVID-19 test resultsPatient sociodemographic factorsPatient portal messagesCOVID-19 pandemicCOVID-19 testHealth care issuesPatient messagingPortal messagingMayo ClinicPatient responseCare plansPatient portalsNew casesCare issuesAppointment cancellationsPatientsHealth issues